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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14850 Views

7 replies

11 likes

Security
  • 14850 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554323 Views

991 replies

116 likes

Account
  • 554323 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Superuser Contribution My username is just numbers and letters

I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can find me. How do I make my username my full name?

Newbie

I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can...

Alex

Spotify Legend

1419 Views

3 replies

1 likes

  • 1419 Views
  • 3 replies
  • 1 likes

Paguei o boleto mas não chegou nenhum email de confirmação de pagamento

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis

Visitor

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis   

Billy-J

Spotify Star

444 Views

1 replies

0 likes

Premium
  • 444 Views
  • 1 replies
  • 0 likes

Lyrics not showing up

PlanPremiumCountryParaguayDeviceRedmi note 8 proOperating SystemAndroid 10 My Question or IssueLyrics don't show up, all of my friends can see the lyrics without issues, and now I created a new account to test the feature and it works so the problem ...

Visitor

  Plan Premium Country Paraguay Device Redmi note 8 pro Operating System Android 10   My Question or Issue Lyrics don't show up, all of my friends can see the lyrics without issu...

MateusM

Spotify Star

419 Views

1 replies

0 likes

Premium
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location for Guadeloupe (which is part of FRANCE in reality, but not for Spotify...)

PlanFreeCountryGuadeloupe (FRANCE) DeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueHello I discovered Spotify about 2 weeks ago. I live in Guadeloupe, in French West Indies (PART OF FRANCE !). I tried to sign up. However, after...

Visitor

Plan Free Country Guadeloupe (FRANCE)   Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Hello I discovered Spotify about 2 weeks ago. I live in Guade...

Alex

Spotify Legend

592 Views

1 replies

0 likes

Account
Free
Login
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account has been deleted

Hi, On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact email address and username. I am very upset about this and mig...

Newbie

Hi,   On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact em...

Navrofil

Visitor

16062 Views

4 replies

2 likes

Account
Login
Premium
Security
Subscription
  • 16062 Views
  • 4 replies
  • 2 likes

Superuser Contribution Facebook login not working anymore, can't change to email login

PlanPremium FamilyCountryBelgiumDeviceAll!Operating SystemAndroid, Windows 10My Question or IssueI am living with my brother and I am a member of his premium family subscription. I used to login with Facebook, but since yesterday that suddenly doesn'...

Casual Listener

Plan Premium Family Country Belgium Device All! Operating System Android, Windows 10 My Question or Issue I am living with my brother and I am a member of his premium family subscription...

Jeremy

Spotify Legend

1322 Views

5 replies

0 likes

Account
Login
  • 1322 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Upgrading from Premium to Premium Duo + changing country

Hi there,I would appreciate some help with the following: - ACTUAL SITUATIONI’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner of Spotify.- WHAT WILL HAPPEN NEXTI’ll shortly move to Spain for good. There...

Newbie

Hi there, I would appreciate some help with the following:   - ACTUAL SITUATION I’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner of Spot...

Novy

Moderator

621 Views

1 replies

0 likes

Account
Premium
  • 621 Views
  • 1 replies
  • 0 likes

Change my DOB

PlanPremiumCountryUSDeviceiPhone 8 My Question or IssueI created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email (it’s not attached to my FB account anymore). The thing is that I need to...

Newbie

Plan Premium Country US Device iPhone 8   My Question or Issue I created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email ...

Billy-J

Spotify Star

1138 Views

1 replies

0 likes

Account
  • 1138 Views
  • 1 replies
  • 0 likes

Artist page top 5 songs

PlanPremiumCountryNorwayDevice( Macbook Pro late 2015)Operating System(Mojave ) My Question or IssueHey, how can I choose the order of the popular song on my artist page (usually 4-5)Lets say I want song number 4 to be number 2 ( see attached jpeg) B...

Visitor

Plan Premium Country Norway Device ( Macbook Pro late 2015) Operating System (Mojave )   My Question or Issue Hey, how can I choose the order of the popular song on my artist page (usu...

AdamDamon

Spotify Star

2892 Views

1 replies

0 likes

Premium
  • 2892 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I tell if I signed up for Spotify through Facebook?

I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create my Spotify the general consensus was that it was no...

Visitor

I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create ...

Elena

Moderator

993 Views

1 replies

0 likes

Account
Other
Subscription
  • 993 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account login issues (as a subscription member)

PlanPremium (Family)Operating System(iOS, Android, Windows 10) My Question or IssueWhen I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to ...

Casual Listener

Plan Premium (Family) Operating System (iOS, Android, Windows 10)   My Question or Issue When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I ge...

Novy

Moderator

831 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 831 Views
  • 3 replies
  • 0 likes

Solved!! I want to change my username!

Plan Premium Country Egypt Operating System Android, Win10 My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! I've tried the solutions mentioned in older same topics and they just does...

Visitor

Plan Premium Country Egypt Operating System Android, Win10   My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! ...

MateusM

Spotify Star

4919 Views

2 replies

0 likes

Account
Premium
  • 4919 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want a music on Spotify.

https://youtu.be/atDgWLrmqq0PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want a music on spotify Artist: Modern TalkingSong: Cheri Cheri...

Newbie

    https://youtu.be/atDgWLrmqq0 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows...

Mario

Spotify Legend

512 Views

1 replies

0 likes

Free
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email wird bereits verwendet

Ich kann mein Profil nicht ändern da ständig die Fehlermeldung kommt dass meine mailadresse bereits verwendet wird. Ich habe alles zurückgesetzt. Dennoch besteht das Problem weiterhin. Was kann ich tun?

Newbie

Ich kann mein Profil nicht ändern da ständig die Fehlermeldung kommt dass meine mailadresse bereits verwendet wird. Ich habe alles zurückgesetzt. Dennoch besteht das Problem weiterhin. Was kann ich t...

Alex

Spotify Legend

8817 Views

6 replies

1 likes

  • 8817 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't log into my main spotify account and want to remove my bank details

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has not worked anyone able to help me?This is the accoun...

Visitor

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has n...

Jeremy

Spotify Legend

1082 Views

1 replies

0 likes

Account
Security
Subscription
  • 1082 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Private Session and Friend Activity display

My Question or IssueIf you usually listen to music publicly (i.e. your activity is displayed on your friend's "Friend Activity" bar) and you switch to a private session, will it remove you completely from your friend's "Friend Activity" bar until you...

Visitor

My Question or Issue If you usually listen to music publicly (i.e. your activity is displayed on your friend's "Friend Activity" bar) and you switch to a private session, will it remove you complete...

Eni

Moderator

20487 Views

5 replies

0 likes

Account
  • 20487 Views
  • 5 replies
  • 0 likes

Solved!! Cómo renombrar dispositivos? - How individualize devices?

Cuando voy a administrar dispositivos offline, me salen con nombres genéricosActualmente tengo 3 dispositivos offline: PC con Windows 10 64 bitsPC con Windows 7 32 bitsCelular con Android 4.4.2 Pero en la lista de Spotify figuran como:WinLaptopWinLap...

Gig Goer

Cuando voy a administrar dispositivos offline, me salen con nombres genéricos Actualmente tengo 3 dispositivos offline:   PC con Windows 10 64 bits PC con Windows 7 32 bits Celular con Andr...

hac2803

Casual Listener

11983 Views

3 replies

1 likes

Account
  • 11983 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discover Weekly issues

I listen to a lot of the premade spotify playlists for background ambient music while working, and I love the selection. However, this is messing up my Discover Weekly algorithm as now all that it recommends to me are ambient music type songs. Before...

Casual Listener

  I listen to a lot of the premade spotify playlists for background ambient music while working, and I love the selection. However, this is messing up my Discover Weekly algorithm as now all th...

woolven90

Casual Listener

2047 Views

6 replies

5 likes

Premium
  • 2047 Views
  • 6 replies
  • 5 likes

Solved!! Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i received a new phone and trying to get my Spotify back up. I have a the “duo plan”. When I log in I see my wife...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i received a new phone and tr...

Maxim

Spotify Star

680 Views

1 replies

0 likes

Account
  • 680 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random playlist appearing in library

PlanPremiumCountrysingaporeDeviceMacbook Air M1 and Galaxy A50Operating SystemMacOs BigSur and Android 11My Question or IssueI use spotify pretty much everyday so i would know what are all my created playlists. However when i logged into my mac a new...

Casual Listener

Plan Premium Country singapore Device Macbook Air M1 and Galaxy A50 Operating System MacOs BigSur and Android 11 My Question or Issue I use spotify pretty much everyday so i would know what ...

Novy

Moderator

4306 Views

5 replies

0 likes

Account
Other
Security
  • 4306 Views
  • 5 replies
  • 0 likes