Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80453 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653993 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734472 Views
18 replies
29 likes
Been trying to buy Premium using PayPal as payment method to no avail. I've been trying via mobile (both app and Chrome browser) and via desktop (Firefox, IE, Chrome). What I'm trying to do:After logging into my Spotify account, I go to the 'Upgrade'...
Been trying to buy Premium using PayPal as payment method to no avail. I've been trying via mobile (both app and Chrome browser) and via desktop (Firefox, IE, Chrome). What I'm trying to do:...
Spotify Star
1029 Views
2 replies
0 likes
I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?
I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?
257 Views
0 replies
0 likes
I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!?? (stupid idea).So now I have to change my subscription so I can actually use my birthday p...
I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!?? (stupid idea). So now I have to...
Roadie
217 Views
1 replies
0 likes
Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the only way I could change my username was to create a t...
Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the on...
242 Views
0 replies
0 likes
Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the information into my account i got this error "Oops, it...
Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the inf...
Roadie
296 Views
3 replies
0 likes
A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me $9.99 instead of the $4.99 that i've always been c...
A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me...
Roadie
2695 Views
1 replies
0 likes
I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?
I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?
Casual Listener
2596 Views
2 replies
1 likes
Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA. I also do not want to log in with Facebook anymore, so I created a new account as advised...
Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA. I also do not want to l...
Roadie
303 Views
1 replies
0 likes
Just wondering if I cancel my premium subscription part way through the month if I'll still be charged for the whole month. Thanks
Just wondering if I cancel my premium subscription part way through the month if I'll still be charged for the whole month. Thanks
Roadie
1030 Views
4 replies
0 likes
Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it. How can this be? It even shows up on my account re...
Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it....
Roadie
741 Views
1 replies
0 likes
My payment details are fine, spotify still says unable to renew my family subscription.Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know if you see more problems with the card. It has been working goo...
My payment details are fine, spotify still says unable to renew my family subscription. Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know i...
Roadie
274 Views
1 replies
1 likes
I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to do that!
I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to...
Newbie
336 Views
2 replies
0 likes
I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?
I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?
Roadie
266 Views
1 replies
0 likes
Hello here is my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my phone number they tell me that this number is already subscr...
Hello here is my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my pho...
Community Legend
647 Views
3 replies
0 likes
All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have always logged in through Facebook, and never delet...
All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have...
Roadie
225 Views
1 replies
0 likes
How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell theses mother**bleep**ers to back off. I need help pleas...
How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell these...
605 Views
0 replies
0 likes
So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account is locked and I have to submit a government issued ...
So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account ...
334 Views
0 replies
0 likes
Hi, I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish paypal accounts). Then it says change country to spain (which is what I want). Bu...
Hi, I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish p...
312 Views
0 replies
0 likes
I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.
I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.
Community Legend
447 Views
1 replies
0 likes
My bank account have been drawn twice this month, what do I do?
My bank account have been drawn twice this month, what do I do?
Casual Listener
318 Views
3 replies
0 likes
