Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88621 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
757662 Views
18 replies
29 likes
Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it. How can this be? It even shows up on my account re...
Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it....
Roadie
759 Views
1 replies
0 likes
My payment details are fine, spotify still says unable to renew my family subscription.Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know if you see more problems with the card. It has been working goo...
My payment details are fine, spotify still says unable to renew my family subscription. Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know i...
Roadie
288 Views
1 replies
1 likes
I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to do that!
I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to...
Newbie
351 Views
2 replies
0 likes
I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?
I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?
Roadie
277 Views
1 replies
0 likes
Hello here is my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my phone number they tell me that this number is already subscr...
Hello here is my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my pho...
Community Legend
682 Views
3 replies
0 likes
All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have always logged in through Facebook, and never delet...
All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have...
Roadie
235 Views
1 replies
0 likes
How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell theses mother**bleep**ers to back off. I need help pleas...
How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell these...
614 Views
0 replies
0 likes
So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account is locked and I have to submit a government issued ...
So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account ...
344 Views
0 replies
0 likes
Hi, I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish paypal accounts). Then it says change country to spain (which is what I want). Bu...
Hi, I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish p...
324 Views
0 replies
0 likes
I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.
I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.
Community Legend
462 Views
1 replies
0 likes
My bank account have been drawn twice this month, what do I do?
My bank account have been drawn twice this month, what do I do?
Casual Listener
338 Views
3 replies
0 likes
Hi,Me and My wife has 2 different premium accounts.Problem is we cannot be logged in at same time... Does anybody know how it comes that it is like this?We have total different logins and only common thing is that i see her nickname when i go to sett...
Hi, Me and My wife has 2 different premium accounts. Problem is we cannot be logged in at same time... Does anybody know how it comes that it is like this? We have total different logins and only ...
Newbie
278 Views
1 replies
0 likes
Hi We are a paying spotify customer, our bill is payed automatically by visa, however this didn't happen for the month oktober? I don't know why but we would like to pay and be reconnected to spotify (without the commercials) asap. Please respond to ...
Hi We are a paying spotify customer, our bill is payed automatically by visa, however this didn't happen for the month oktober? I don't know why but we would like to pay and be reconnected t...
260 Views
0 replies
0 likes
I would like to link a facebook page to my playlist. Not a facebook account, a facebook page. Is this possible? Facebook changed the requirnment so people could create single pages without having them sign up as a member.
I would like to link a facebook page to my playlist. Not a facebook account, a facebook page. Is this possible? Facebook changed the requirnment so people could create single page...
227 Views
0 replies
0 likes
I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
Roadie
245 Views
1 replies
0 likes
What is happening and how do I fix it? Does it have to do with the fact that I started the subscription through iOS?
What is happening and how do I fix it? Does it have to do with the fact that I started the subscription through iOS?
Community Legend
446 Views
4 replies
0 likes
Hi I got charged for premium with the student discount but never got a email receipt. I also logged into my Spotify and under my account status it says premium trial and also my premium will end on the 2015-15-11. So if Spotify already charged me for...
Hi I got charged for premium with the student discount but never got a email receipt. I also logged into my Spotify and under my account status it says premium trial and also my premium will end on t...
264 Views
0 replies
0 likes
Hi! I have been trying to log into my account for awhile now and it will not let me do so despite using my correct password and log in. When i try to change my password it says: "It looks like you are using your Facebook credentials to log in to Spot...
Hi! I have been trying to log into my account for awhile now and it will not let me do so despite using my correct password and log in. When i try to change my password it says: "It...
Spotify Star
443 Views
3 replies
0 likes
I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
Community Legend
1068 Views
8 replies
0 likes
Hi, I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I have to switch countries but I can't cause the area where I'm suppos...
Hi, I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I ha...
Community Legend
525 Views
3 replies
0 likes
