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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174822 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174822 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11567 Views
  • 6 replies
  • 11 likes
  • Security
  • 11567 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516960 Views
  • 986 replies
  • 113 likes
  • Account
  • 516960 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126251 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126251 Views
  • 74 replies
  • 12 likes

Solved!! Business Account with Multiple Users

I'd like to use a single credit card to buy Premium for 11 employees.Each employee has a personal spotify account, which we would upgrade.If an employee leaves the company, I need authorization to deactivate them from the Premium service.What is the ...

  • Casual Listener
  • I'd like to use a single credit card to buy Premium for 11 employees. Each employee has a personal spotify account, which we would upgrade. If an employee leaves the company, I need authorization t...
  • MattSuda
  • Spotify Star
  • 2197 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 2197 Views
  • 5 replies
  • 0 likes

Account Email not working but still listed + wrong username on ACTIVE ACCOUNT

Ok my spotify is all kinds of messed up I've been using Spotify since way back in the day before it was even in talks with facebook.... I have a horrible problem!!! I went to log into spotify and my email was not valid however my email is listed on t...

  • Visitor
  • Ok my spotify is all kinds of messed up    I've been using Spotify since way back in the day before it was even in talks with facebook....   I have a horrible problem!!! &nbsp...
  • Oreste
  • Composer
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 412 error

I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in offline. I logged off, and tried to log back on and it said my firewall won't allow me to log in because of a 412...

  • Regular
  • I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in  offline. I logged off, and tried to log back on and it s...
  • puppylover10162
  • Newbie
  • 1075 Views
  • 6 replies
  • 0 likes
  • 1075 Views
  • 6 replies
  • 0 likes

3 months for one?

Hi, I found an article from 18. desember that mention an offer. - 3 months for 9 NOK ($1) for new Premium-users. - 3 months for the price of 1 month for existing Premium-users. How do I get the 3 months for the price of 1 - offer? Thanks in advance.

  • Casual Listener
  • Hi,  I found an article from 18. desember that mention an offer.  - 3 months for 9 NOK ($1) for new Premium-users.  - 3 months for the price of 1 month for existing Premium-users.&n...
  • Oreste
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

First time subscribing

Hi i just bought the spotify premium and it said the first month would be free but it still took 99 swedish crowns for the first month

  • Newbie
  • Hi i just bought the spotify premium and it said the first month would be free but it still took 99 swedish crowns for the first month
  • Oreste
  • Composer
  • 140 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Fraud urgent

My Spotify account looks like it's a free for all that wants to use it. Whenever I log in someone else is using it. Spotify controls are non existent. Please close my account down and contact me once done so I can consider opening a fresh account. I ...

  • Newbie
  • My Spotify account looks like it's a free for all that wants to use it. Whenever I log in someone else is using it. Spotify controls are non existent. Please close my account down and contact me once...
  • Oreste
  • Composer
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Al contratar la promoción me cobraron de mas

Al contratar la promoción de tres meses me hicieron cargos a mi tarjeta y no me activaron Premium me aparecía un error con mi tarjeta lo volví a intentar y me apareció lo mismo lo deje por un rato y al día siguiente me llegaron 4 cargos por el valor ...

  • Casual Listener
  • Al contratar la promoción de tres meses me hicieron cargos a mi tarjeta y no me activaron Premium me aparecía un error con mi tarjeta lo volví a intentar y me apareció lo mismo lo deje por un rato y ...
  • driveflanger
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Security
  • 155 Views
  • 1 replies
  • 0 likes

Account

Ola tengo premiun y me sale ke no puedo usar por 14 dias en el extranjero como puedo arreglarlo no puedo entrar alas paginas que ustedes me indicane dice ke mi correo no es valido nada que puedo hacer

  • Casual Listener
  • Ola tengo premiun y me sale ke no puedo usar por 14 dias en el extranjero como puedo arreglarlo no puedo entrar alas paginas que ustedes me indicane dice ke mi correo no es valido nada que puedo hacer
  • driveflanger
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

My sister is using my account

My sister is using my account please log out of all devices

  • Newbie
  • My sister is using my account please log out of all devices
  • Nico
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
  • 304 Views
  • 1 replies
  • 0 likes

$30 Gift Card

I received a $30 gift card for christmas, but it's only giving me 3 months, not 6 (I'm a college student). Any solutions?

  • Newbie
  • I received a $30 gift card for christmas, but it's only giving me 3 months, not 6 (I'm a college student). Any solutions?
  • Nico
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

My eyes are hurting - please let us change the logo color back across all platforms and web.

You have different RGB values of this new, hard to see, borderline nauseating 'green' color across the website, forum, desktop and mobile app. How on earth a 'hip tech' company can have such a disorganized design team is beyond me, but please, don't ...

  • Newbie
  • You have different RGB values of this new, hard to see, borderline nauseating 'green' color across the website, forum, desktop and mobile app.  How on earth a 'hip tech' company can have such a ...
  • ShiraBWild
  • Casual Listener
  • 1123 Views
  • 9 replies
  • 26 likes
  • Premium
  • 1123 Views
  • 9 replies
  • 26 likes

Subscribed, getting Premium but not the 3 month for 1 version.

Hello,I just subscribed using the link to get 3 month for 1.Unfortunately I am not allowed to get it for 0.99 EURO. Thats ok, I'm fine with that.You offered 3 for 1 for 9.99 EURO.I used a gift card (10 EURO) by choosing alternative payment methods. U...

  • Casual Listener
  • Hello, I just subscribed using the link to get 3 month for 1. Unfortunately I am not allowed to get it for 0.99 EURO. Thats ok, I'm fine with that. You offered 3 for 1 for 9.99 EURO. I used a gif...
  • olaf_spiel
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 252 Views
  • 2 replies
  • 0 likes

Offer

There was an offer to subscribe to Spotify Premium 3 months for €9,99. I had a Gift Card with value €10,-, so I used it, but now I have Spotify Premium only for one month and I paid €10,-. This is not right, how can I fix this so I get the three mont...

  • Visitor
  • There was an offer to subscribe to Spotify Premium 3 months for €9,99. I had a Gift Card with value €10,-, so I used it, but now I have Spotify Premium only for one month and I paid €10,-. This is no...
  • user-removed
  • Not applicable
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! 3 month subscription offer.

I made a spotify account today and wanted to get the 3 month for $1 deal. However when i try to buy it i get this message. If anyone could help that would be great.

  • Visitor
  • I made a spotify account today and wanted to get the 3 month for $1 deal. However when i try to buy it i get this message. If anyone could help that would be great.
  • user-removed
  • Not applicable
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 296 Views
  • 1 replies
  • 0 likes

My premium was sent to an old account

I purchased the 90 day deal for $10 but it sent my premium to an old account that i dont use how do i switch it to my account that i use now can i???

  • Newbie
  • I purchased the 90 day deal for $10 but it sent my premium to an old account that i dont use how do i switch it to my account that i use now can i???
  • Oreste
  • Composer
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 141 Views
  • 1 replies
  • 0 likes

How do I use iTunes money for a premium special?

I don't want to have to use a credit card for Spotify and when I got to the premium through email, it doesn't have an option to use iTunes. SOMEONE HELP

  • Newbie
  • I don't want to have to use a credit card for Spotify and when I got to the premium through email, it doesn't have an option to use iTunes. SOMEONE HELP
  • Oreste
  • Composer
  • 180 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
    Unlimited
  • 180 Views
  • 1 replies
  • 0 likes

Premium stopped to work.

I've got the premium pack 2 weeks ago and about 2 days it stopped to work.I did the updating but nothing happens, tried unistall and install again the same happen. My musics desappeared as well.Somebody can help me. Everything was paid. I'm very sad ...

  • Newbie
  • I've got the premium pack 2 weeks ago and about 2 days it stopped to work. I did the updating but nothing happens, tried unistall and install again the same happen. My musics desappeared as well. S...
  • Oreste
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Website Not Showing Accurate Subscription Information

Hello, I'll get right into it. I subscribed to Spotify in September 2014. I received a 3 month free trial and immediately provided my MasterCard and started a paid "Premium" subscription account. I have been a paying customer ever since. I recently n...

  • Newbie
  • Hello,  I'll get right into it. I subscribed to Spotify in September 2014. I received a 3 month free trial and immediately provided my MasterCard and started a paid "Premium" subscription accou...
  • Oreste
  • Composer
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Unable to use a gift card for Family plan. Didn't learn this until the GCs were redeemed

I love Spotify. So much that I wanted to prepay a years' subscription so I bought $180 of gift cards. Spotify has one subscription: Premium.. or so I thought. It turns out my redeeming gift cards disabled my wife's premium subscription on our family ...

  • Visitor
  • I love Spotify. So much that I wanted to prepay a years' subscription so I bought $180 of gift cards. Spotify has one subscription: Premium.. or so I thought. It turns out my redeeming gift cards dis...
  • Oreste
  • Composer
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Cannot redeem family member

I am from Philippines but traveling in HK. The country of my account show HK but I already changed the payment information and selected Philippine as the country using PH credit card. After come back to the profile, the payment detail is updated whil...

  • Newbie
  • I am from Philippines but traveling in HK. The country of my account show HK but I already changed the payment information and selected Philippine as the country using PH credit card. After come back...
  • Oreste
  • Composer
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes