Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14798 Views

7 replies

11 likes

Security
  • 14798 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553838 Views

991 replies

116 likes

Account
  • 553838 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131189 Views

74 replies

12 likes

Account
Login
Premium
  • 131189 Views
  • 74 replies
  • 12 likes

Re: [iOS] Offline album art not showing

Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next time I wanted to enjoy my music again I keep getting ...

Newbie

Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next ti...

jean3601

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

you can not use Spotify more then 14 days in

you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.

Newbie

you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.

jean3601

Community Legend

392 Views

6 replies

0 likes

Account
  • 392 Views
  • 6 replies
  • 0 likes

I can`t use my Spotify

Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me! When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" What`s happening?

Newbie

Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me!  When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" Wh...

brian4lynn

Casual Listener

579 Views

3 replies

0 likes

  • 579 Views
  • 3 replies
  • 0 likes

student discount

I already pay for spotify, but is the anyway I can change the plan to get the student discount?

Newbie

I already pay for spotify, but is the anyway I can change the plan to get the student discount?

Tink1502

Casual Listener

395 Views

5 replies

0 likes

Account
Other
Premium
Subscription
  • 395 Views
  • 5 replies
  • 0 likes

Getting deployed

Hello everyone. So I'm getting deployed soon and I've been hearing that if you aren't connected to the Internet or able to have service that after 30 days I won't be able to listen to music. I'll be gone for 8 months and Spotify is the only thing I u...

Newbie

Hello everyone. So I'm getting deployed soon and I've been hearing that if you aren't connected to the Internet or able to have service that after 30 days I won't be able to listen to music. I'll be ...

294 Views

0 replies

0 likes

Account
  • 294 Views
  • 0 replies
  • 0 likes

Payments taken without my authorisation

Hello I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being charged. When i go to my account details on here i can clearly se...

Casual Listener

Hello   I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being cha...

Mans550

Newbie

475 Views

6 replies

0 likes

  • 475 Views
  • 6 replies
  • 0 likes

Premium

I pay monthly for premium and at first it was working great!! The monthly cost is taken out of my bank account every month saying from iTunes!! When I go to my Spotify app it is saying the I do not have the premium package that I have to the free sub...

Newbie

I pay monthly for premium and at first it was working great!! The monthly cost is taken out of my bank account every month saying from iTunes!! When I go to my Spotify app it is saying the I do not h...

163 Views

0 replies

0 likes

Premium
  • 163 Views
  • 0 replies
  • 0 likes

Vodafone trial

How do i make sure that my vodafone subscription is active so i don't get charged

Newbie

How do i make sure that my vodafone subscription is active so i don't get charged

168 Views

0 replies

0 likes

Subscription
  • 168 Views
  • 0 replies
  • 0 likes

Incorrect numbers of following on account

I have incorrect number of following on my account.The numbers show that I have 3 followings, but I actually am following only 2 profiles.This is not an issue with PC, Mac, or iOS app. It is an issue with Spotify itself. I contacted multiple times wi...

Visitor

I have incorrect number of following on my account. The numbers show that I have 3 followings, but I actually am following only 2 profiles. This is not an issue with PC, Mac, or iOS app. It is...

420 Views

0 replies

3 likes

Account
  • 420 Views
  • 0 replies
  • 3 likes

Rogers Deal - sharing plan

I have been a premium Spotify member for over a year now but I'm unhappy. I like the sharing plan that lets others using Spotify at the same time as me. I'm knowing there are offering this to Rogers customers and iTunes has a similar sharing feature....

Casual Listener

I have been a premium Spotify member for over a year now but I'm unhappy.    I like the sharing plan that lets others using Spotify at the same time as me. I'm knowing there are offering ...

Laurenschmidt41

Newbie

593 Views

5 replies

0 likes

Subscription
  • 593 Views
  • 5 replies
  • 0 likes

HELP- SET DEVICE PASSWORD

I've been trying to set a password for my account for hours now but no email is sent to my inbox?? Also my spotify is linked to my Facebook account but I don't want to use my facebook to log in to my sporify anymore. Instead I would like to use my us...

Regular

I've been trying to set a password for my account for hours now but no email is sent to my inbox?? Also my spotify is linked to my Facebook account but I don't want to use my facebook to log in to my...

1252900119

Newbie

1116 Views

8 replies

0 likes

Account
Free
Login
  • 1116 Views
  • 8 replies
  • 0 likes

Debit card won't be accepted.

I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get is this message..."Sorry, we couldn't process your o...

Newbie

I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get i...

falsetti44

Newbie

5677 Views

7 replies

0 likes

Unlimited
  • 5677 Views
  • 7 replies
  • 0 likes

Mix of the Week contains national socialist musik

My this weeks mix of the week playlist contained a song from the national socialist black metal band Nokturnal Mortum (see https://de.wikipedia.org/wiki/Nokturnal_Mortum for further information on them). I always liked the feature of getting a person...

Newbie

My this weeks mix of the week playlist contained a song from the national socialist black metal band Nokturnal Mortum (see https://de.wikipedia.org/wiki/Nokturnal_Mortum for further information on th...

224 Views

0 replies

1 likes

Other
Premium
  • 224 Views
  • 0 replies
  • 1 likes

Multi devices

Hi, I have 2 I phones and a laptop. I'm a premium user so can I have my spotify on all devices?

Casual Listener

Hi, I have 2 I phones and a laptop. I'm a premium user so can I have my spotify on all devices?

Nico

Community Legend

308 Views

3 replies

0 likes

Account
Other
Premium
  • 308 Views
  • 3 replies
  • 0 likes

spotify family

I want to add my 2 dauters to my family account, but Spotify say that they are to young, what can I do...

Casual Listener

I want to add my 2 dauters to my family account, but Spotify say that they are to young, what can I do...

Kubemad

Casual Listener

168 Views

1 replies

0 likes

Account
  • 168 Views
  • 1 replies
  • 0 likes

Customer Services

Hi, Can anyone point me in the direction of the Customer service team. I am being charged 2 x per month and have been for over a year and want to speak to someone to resolve this matter. Having looked on the internet it seems to be a fairly common oc...

Casual Listener

Hi,   Can anyone point me in the direction of the Customer service team.  I am being charged 2 x per month and have been for over a year and want to speak to someone to resolve this matte...

chrisutley

Casual Listener

267 Views

3 replies

0 likes

Premium
  • 267 Views
  • 3 replies
  • 0 likes

Problem Marantz doesn't want to Login into Spotify

Hi,I got Spotify Premium Account and up to now my Marantz logged into Spotify without any problems, now it says that something went wrong login into Spotify. Tried to login a few time, but doesn't work.Can someone help please. ThanksF.

Newbie

Hi, I got Spotify Premium Account and up to now my Marantz logged into Spotify without any problems, now it says that something went wrong login into Spotify. Tried to login a few time, but doesn't ...

211 Views

0 replies

0 likes

Login
  • 211 Views
  • 0 replies
  • 0 likes

Facebook account deactivated but still being charged for premium

Please help. Saw my bank statement saying I was still being charged for a premium account for my deactivated account from facebook

Newbie

Please help. Saw my bank statement saying I was still being charged for a premium account for my deactivated account from facebook

Ox1

Roadie

185 Views

1 replies

0 likes

Account
Premium
Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Lost playlists when changing country setting

Hi, I set up my Spotify account in the UK and just moved back to Australia so changed my country settings. This worked fine, except now my playlist is gone! I'm a bit sad about it as it was a whole collection of travel memories which I could never be...

Visitor

Hi, I set up my Spotify account in the UK and just moved back to Australia so changed my country settings. This worked fine, except now my playlist is gone! I'm a bit sad about it as it was a whole c...

1179032001

Newbie

2220 Views

2 replies

0 likes

  • 2220 Views
  • 2 replies
  • 0 likes

Subscription Termination

I have a two years subscription in Canada to use Spoitfy from my service provider, Rogers. I have signed up for it and it appears to be active on their account. However, my paid subscription from the company has not reflected in my account. Spotify h...

Visitor

I have a two years subscription in Canada to use Spoitfy from my service provider, Rogers. I have signed up for it and it appears to be active on their account. However, my paid subscription from the...

227 Views

0 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 227 Views
  • 0 replies
  • 0 likes