Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89440 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
761335 Views
18 replies
29 likes
Not sure if this is a universal issue or just mine. Upon opening Spotify tonight on my iPhone, it seemed as though you had undergone an upgrade, as some of the visual elements (ie text) were different. However, when attempting to play a song, pressin...
Not sure if this is a universal issue or just mine. Upon opening Spotify tonight on my iPhone, it seemed as though you had undergone an upgrade, as some of the visual elements (ie text) were dif...
Spotify Star
540 Views
1 replies
0 likes
A little background: I recently switched accounts so that I could pay through the student discount for premium; cancling my payment on my previous account and abandoning it. The Problem: Just recently I discovered my card was charged twice on two sep...
A little background: I recently switched accounts so that I could pay through the student discount for premium; cancling my payment on my previous account and abandoning it. The Problem:&nbs...
Spotify Star
197 Views
1 replies
0 likes
I have been trying for 3 days now, to cancel my premium spotify subscription and I'm still not getting anywhere. I've also emailed you, to which I've had no reply. I need to cancel my subscription asap as I simply cannot afford to pay the monthly fee...
I have been trying for 3 days now, to cancel my premium spotify subscription and I'm still not getting anywhere. I've also emailed you, to which I've had no reply. I need to cancel my subscription as...
Spotify Star
217 Views
1 replies
0 likes
Case #: 02696164I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the password has been changed. This is a big deal because it's a ...
Case #: 02696164 I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the password...
Casual Listener
279 Views
2 replies
0 likes
Hello My former credit card is now over, and i wanted to add a new card but when i'm on https://www.spotify.com/lu-fr/account/subscription/ i've got only a 1 in a red bakcground and can't do anything at all, even not clicking on the "subscribe" butto...
Hello My former credit card is now over, and i wanted to add a new card but when i'm on https://www.spotify.com/lu-fr/account/subscription/ i've got only a 1 in a red bakcground and can...
Spotify Star
269 Views
1 replies
0 likes
Hello, after validating my students account via myunidays.com, I did active my 60 € code. Unfortunately it only gave me six months of subscription instead of 12. What can I do here?
Hello, after validating my students account via myunidays.com, I did active my 60 € code. Unfortunately it only gave me six months of subscription instead of 12. What can I do here?
Spotify Star
182 Views
1 replies
0 likes
Hi, I have tried adding an NUS extra card to my account and when I click on the "get premium with NUS extra" it takes me to my account overview page. I've cancelled my subscription and it has done the same thing again! How do I fix this? thnx
Hi, I have tried adding an NUS extra card to my account and when I click on the "get premium with NUS extra" it takes me to my account overview page. I've cancelled my subscription and it ha...
Spotify Star
201 Views
1 replies
0 likes
Hi Everyone, Wondering if i could get a bit of advice? As of yesterday my account had been logged into by some unknown person, my password and email has been changed, the postcode and date of birth had been changed also. Luckily i'm still able to acc...
Hi Everyone, Wondering if i could get a bit of advice? As of yesterday my account had been logged into by some unknown person, my password and email has been changed, the post...
Spotify Star
401 Views
1 replies
0 likes
I am still able to get into my account through my facebook however the email and DOB has been changed. I emailed support, my ticket number is 02697149. I have all the information to prove it is my account, I would just like to get this other guy off ...
I am still able to get into my account through my facebook however the email and DOB has been changed. I emailed support, my ticket number is 02697149. I have all the information to prove...
Spotify Star
190 Views
1 replies
0 likes
Hi. I signed up Spotify with Facebook. Now whenever i deactivate my facebook account my devices logs out. I need to seperate my login details from facebook without losing my playlists. Realy stuck here. Thanks guys.
Hi. I signed up Spotify with Facebook. Now whenever i deactivate my facebook account my devices logs out. I need to seperate my login details from facebook without losing my playlists. Realy stuck he...
Spotify Star
233 Views
1 replies
0 likes
I submitted this question to Spotify Support: "I deleted my Facebook account some time ago, and have forgotten my password. Spotify tells me I can only change it on Facebook, an account that no longer exists. I need to access My Spotify in order to c...
I submitted this question to Spotify Support: "I deleted my Facebook account some time ago, and have forgotten my password. Spotify tells me I can only change it on Facebook, an account that no longe...
Spotify Star
472 Views
1 replies
0 likes
I signed up for spotify. I didn't use a valid email address. And I don't know my password or username for my account. I did go for the 30 premium trial and I don't know how to get back into my account to cancel it. And I don't want to be charged. Ple...
I signed up for spotify. I didn't use a valid email address. And I don't know my password or username for my account. I did go for the 30 premium trial and I don't know how to get back into my accoun...
Spotify Star
218 Views
1 replies
0 likes
I decided I wanted to cancel my spotify premium, and after going through the cancellation process, an error came up that just said "something went wrong," at the top of the page. I was redirected to the main cancellation page, told to try again. I di...
I decided I wanted to cancel my spotify premium, and after going through the cancellation process, an error came up that just said "something went wrong," at the top of the page. I was redirected to ...
Casual Listener
519 Views
2 replies
0 likes
I've followed the right path and clicked 'get premium with NUS' but it just goes to my account page and when I click 'get premium' it just gives the paying page for £9.99. Is it not working because I've only just cancelled a previous subscription?
I've followed the right path and clicked 'get premium with NUS' but it just goes to my account page and when I click 'get premium' it just gives the paying page for £9.99. Is it not working because I...
Casual Listener
212 Views
1 replies
0 likes
I've changed my subscription to he NUS subscription but my account isn't playing ball any suggestions ?
I've changed my subscription to he NUS subscription but my account isn't playing ball any suggestions ?
Community Legend
190 Views
1 replies
0 likes
Hey there, I am currently having an issue where Spotify does not allow me to get Premium as "credit card country does not match country for spotify profile". The problem is that I live in Germany, however, I have all my income from Denmark and theref...
Hey there, I am currently having an issue where Spotify does not allow me to get Premium as "credit card country does not match country for spotify profile". The problem is that I live in Ge...
Community Legend
215 Views
1 replies
0 likes
I got spotify premium in January and canceled it because my 3 month period is up, and it said it cancelled but on the app, under account it says it's still running on premium
I got spotify premium in January and canceled it because my 3 month period is up, and it said it cancelled but on the app, under account it says it's still running on premium
Newbie
267 Views
1 replies
0 likes
I am being charged for a premium sub and my cc is not even linked to spotify. In my account shows that I am a free user. Is any contatc number to try solve this issue?
I am being charged for a premium sub and my cc is not even linked to spotify. In my account shows that I am a free user. Is any contatc number to try solve this issue?
Casual Listener
425 Views
4 replies
0 likes
Trying to get Premium again, so I go to the subscription-page.The page shows only number 1 on the senter of the page.When I press "SUBSCRIBE", I'm just resent to the same page, and nothing happends. What to do?
Trying to get Premium again, so I go to the subscription-page. The page shows only number 1 on the senter of the page. When I press "SUBSCRIBE", I'm just resent to the same page, and nothing h...
Community Legend
298 Views
2 replies
1 likes
Hello, I'm subscribed to the Premium service, however in the client it shows Spotify Free and plays ads.My account online says Premium, and I have reinstalled Spotify, and relogged my account with no success. Can someone check my account to make sure...
Hello, I'm subscribed to the Premium service, however in the client it shows Spotify Free and plays ads. My account online says Premium, and I have reinstalled Spotify, and relogged my acco...
Casual Listener
701 Views
3 replies
1 likes
