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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413278 Views
  • 965 replies
  • 108 likes
  • Account
  • 413278 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180342 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180342 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101187 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101187 Views
  • 68 replies
  • 10 likes

Can't log in coz it's asking me to change my country setting, but can't change my country setting

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgrade your Spotify account."When I clicked on the "up...

  • Newbie
  • When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgr...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Login
  • 199 Views
  • 1 replies
  • 0 likes

TO PREMIUM TO STUDENT

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix

  • Casual Listener
  • I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this mes...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 2 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 2 likes

Solved!! Payment prices/options

So, after having read so many articles, I still have not found anyone to have asked the following question:Everyone knows that the prices for premium accounts vary in different countries. The question is, can I pay with a UK debit card, for example, ...

  • Newbie
  • So, after having read so many articles, I still have not found anyone to have asked the following question: Everyone knows that the prices for premium accounts vary in different countries. The que...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Double charge

I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.

  • Newbie
  • I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Refund for a cancelled subscription

I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money right now, but it still went through for the rest of th...

  • Newbie
  • I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money...
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

spotify family plan isn't working

My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up as free version still. We keep trying to re-request...

  • Newbie
  • My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up ...
  • MattSuda
  • Spotify Star
  • 729 Views
  • 1 replies
  • 0 likes
  • Premium
  • 729 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium...

I can't subscribe to premium, please fix it asap!

  • Casual Listener
  • I can't subscribe to premium, please fix it asap!
  • MattSuda
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Deleting an account

I would like my account deleted. I have sent in more than 1 contact form and nothing has happened can anyone help?

  • Visitor
  • I would like my account deleted. I have sent in more than 1 contact form and nothing has happened can anyone help?
  • MattSuda
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country

I've recently moved countries in addition to my spotify premium running out. When I attempt to change countries from Malaysia to UK under profile settings the dropdown menu is grey and unable to change. I've contacted support but they did not get bac...

  • Newbie
  • I've recently moved countries in addition to my spotify premium running out. When I attempt to change countries from Malaysia to UK under profile settings the dropdown menu is grey and unable to chan...
  • MattSuda
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • Account
  • 716 Views
  • 1 replies
  • 0 likes

Someone seems to have hijacked my account.

I can login using Facebook but when i view my settings I dont recognise the email and i cant edit because the password conformation has been changed!

  • Newbie
  • I can login using Facebook but when i view my settings I dont recognise the email and i cant edit because the password conformation has been changed!
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Playlist Disappeared and Account Problems

Hi,I am having trouble with my playlists since they disappeared after I logged in, the thing is that I also have some problems with my account because whenever I log in on Chrome or any other PC my playlists are deleted and they dont appear anywhere,...

  • Newbie
  • ...he only public playlist I have. Hope I explained the problem well enough. Thank You
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify with an account made in Belgium from Thailand

Hi, I'm from Belgium and made my Spotify account (through Facebook) in Belgium.Now I'm in Thailand for quite some time. I could listen to my music for about 3 weeks in Thailand, but recently it stopped working.When trying to log in, I get the followi...

  • Casual Listener
  • Hi,   I'm from Belgium and made my Spotify account (through Facebook) in Belgium. Now I'm in Thailand for quite some time. I could listen to my music for about 3 weeks in Thailand, but recent...
  • matthewbe
  • Casual Listener
  • 595 Views
  • 5 replies
  • 0 likes
  • Login
  • 595 Views
  • 5 replies
  • 0 likes

Solved!! Upgrade not working

Help, signed up for this gave my card details ect and it does not work????

  • Casual Listener
  • Help, signed up for this gave my card details ect and it does not work????
  • Artavierpostell
  • Regular
  • 658 Views
  • 8 replies
  • 0 likes
  • Premium
  • 658 Views
  • 8 replies
  • 0 likes

I cant pay for Premium Account

Had the premium service Spotify using card payment but an overnight started telling me there's a problem with my card, once finished the subscription I tried to upgrade to premium with 4 different cards and I still can not, cards are Visa. I wonder i...

  • Casual Listener
  • Had the premium service Spotify using card payment but an overnight started telling me there's a problem with my card, once finished the subscription I tried to upgrade to premium with 4 different ca...
  • nicofigueroa
  • Casual Listener
  • 244 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 4 replies
  • 0 likes

Trouble adding Spotify family members

I want to add an additional person to my family account. I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what my old account was). I then resigned up for Spotify, and ...

  • Casual Listener
  • I want to add an additional person to my family account.  I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what ...
  • sethcotl
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Can't cancel payment because facebook profile is locked

Hi, I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created an extra account in Facebook just to use Spotify and now I d...

  • Casual Listener
  • Hi,   I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created ...
  • Jan_HZ
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Premium
  • 267 Views
  • 2 replies
  • 0 likes

Spotify premium but logs into free

I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??

  • Casual Listener
  • I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??
  • tinners
  • Casual Listener
  • 396 Views
  • 7 replies
  • 0 likes
  • Premium
  • 396 Views
  • 7 replies
  • 0 likes

Email is already conected to another user

Dear Friends, I sold my old macbook pro OS X Yosemite and bought a new one exactly the same. Before i sold it i logged out of my spotify account. Now i´'m trying to install spotify in my new computer but when i try to login, the following message app...

  • Casual Listener
  • Dear Friends,    I sold my old macbook pro OS X Yosemite and bought a new one exactly the same.    Before i sold it i logged out of my spotify account.    Now i´'...
  • juampipereira
  • Casual Listener
  • 232 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 232 Views
  • 5 replies
  • 0 likes

Emails "problem with your spotify subscription"

I dont't quite understand why there is a problem with my subscription. I received four emails stating "there is a problem with your spotify subscription" and one email today "your premium subscription is cancelled". However my payment for this month ...

  • Newbie
  • I dont't quite understand why there is a problem with my subscription.   I received four emails stating "there is a problem with your spotify subscription" and one email today "your premium su...
  • meahtenoha
  • Spotify
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 2 replies
  • 0 likes

Just updated my Payment Info and lost Spotify Deal

I just updated my payment info and instead of being charged 1$ for the first 3 months like I was expecting I was charged 9.99. If I am going to be charged the full amount I would like a refund I have already canceled the subscription going forward.

  • Newbie
  • I just updated my payment info and instead of being charged 1$ for the first 3 months like I was expecting I was charged 9.99. If I am going to be charged the full amount I would like a refund I have...
  • meahtenoha
  • Spotify
  • 553 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 553 Views
  • 1 replies
  • 0 likes