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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80459 Views

9 replies

2 likes

Account
Login
  • 80459 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654018 Views

13 replies

4 likes

Account
  • 654018 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734501 Views

18 replies

29 likes

  • 734501 Views
  • 18 replies
  • 29 likes

Can not change my password account. Error with facebook join

First of all sorry for my english, I have a very strange problem. I forgot my password spotify (user fany41) when I try to reset my password tells me that the mail is from facebook, and "you change it around with fb". If I do not work. If I login to ...

Casual Listener

First of all sorry for my english,   I have a very strange problem. I forgot my password spotify (user fany41) when I try to reset my password tells me that the mail is from facebook, and "y...

MattSuda

Spotify Star

429 Views

3 replies

0 likes

Account
Login
  • 429 Views
  • 3 replies
  • 0 likes

Can't logg in via facebook

I recently changed my facebook password and since then I can't logg into spotify using facebook - Please can you help me sort it - I miss posting my tracks Cheers

Regular

I recently changed my facebook password and since then I can't logg into spotify using facebook -   Please can you help me sort it - I miss posting my tracks 😞   Cheers

MattSuda

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Is it safe to answer an email form noreply@salesforce.com?

I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give the date of birth registered on my account, postal/zi...

Casual Listener

I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give th...

K4tr1

Casual Listener

21998 Views

2 replies

1 likes

  • 21998 Views
  • 2 replies
  • 1 likes

Solved!! 7 days trial

Hello,does anybody know how to activate the 7 days trial of Spotify Premium (I'm using a Spotify Free account for the moment but I would like to try the Premium offer during 7 days)

Casual Listener

Hello, does anybody know how to activate the 7 days trial of Spotify Premium (I'm using a Spotify Free account for the moment but I would like to try the Premium offer during 7 days)

Hammad757

Newbie

12874 Views

11 replies

3 likes

Account
  • 12874 Views
  • 11 replies
  • 3 likes

Solved!! montly family subscription.

Hi all, If this is an existing topic, sorry about it but i can't find related topic. I want to buy family subscription with 3 months. How can i do it?

Newbie

Hi all, If this is an existing topic, sorry about it but i can't find related topic.   I want to buy family subscription with 3 months.   How can i do it?

MattSuda

Spotify Star

393 Views

1 replies

0 likes

Account
Premium
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Changing payment method

I am trying to change the credit card to which my spotify subscription is charged. The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas. I use those gift cards to buy coins, etc., when playing...

Newbie

I am trying to change the credit card to which my spotify subscription is charged.  The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas...

MattSuda

Spotify Star

1960 Views

1 replies

0 likes

  • 1960 Views
  • 1 replies
  • 0 likes

Solved!! How to login to spotify without using facebook

This is driving me nuts....I want to set up Spotify on my SmartTV. When I try, it asks me for my username and password. Since I login to Spotify through Facebook, I can't give the SmartTV a username and password. I found on Spotify that my account is...

Casual Listener

This is driving me nuts....I want to set up Spotify on my SmartTV. When I try, it asks me for my username and password. Since I login to Spotify through Facebook, I can't give the SmartTV a user...

1217374276

Newbie

83178 Views

6 replies

0 likes

Login
  • 83178 Views
  • 6 replies
  • 0 likes

I paid for spotify premium but it still shows that my account is a free user. How to fix it?

I paid for spotify premium but it claims I'm still a free user. It has already charged me yet I don't get the benefits of a premium user. Please help??

Newbie

I paid for spotify premium but it claims I'm still a free user. It has already charged me yet I don't get the benefits of a premium user. Please help??

MattSuda

Spotify Star

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

My account is still floating out there but i can't log into it.

My premium account recently stopped allowing me to log into it. i deactivated my facebook for a few minutes by accident and when i reactivated it, my spotify stopped allowing me access. However, i can still see my account online as a follower of some...

Newbie

My premium account recently stopped allowing me to log into it. i deactivated my facebook for a few minutes by accident and when i reactivated it, my spotify stopped allowing me access. However, i ca...

MattSuda

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Didn't get the option to start a student account after creating Premium account.

Hello, I wasnt aware that there was a student rate when I signed up for my Premium account. I have followed the steps to change my premium account into a student account, but it will not let me change it. Is there any way to change my status without ...

Newbie

Hello,  I wasnt aware that there was a student rate when I signed up for my Premium account.  I have followed the steps to change my premium account into a student account, but it will ...

MattSuda

Spotify Star

215 Views

1 replies

0 likes

Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Email is already in use, but I never opened an account!!

I installed spotify to create an account, I was told my email address was already in use. However, I never created a spotify account. I went through the password reset process. But now, I need to change the username that was created under my email, a...

Visitor

I installed spotify to create an account, I was told my email address was already in use. However, I never created a spotify account. I went through the password reset process. But now, I need to cha...

MattSuda

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Unable to invite family member

I'm on a 1 + 2 family plan and my first family member is successfully subscribed. However, I can't seem to invite my second family member. She hasn't gotten the email link (sent twice) and she's a Spotify Free account user. When I try to use the manu...

Newbie

I'm on a 1 + 2 family plan and my first family member is successfully subscribed. However, I can't seem to invite my second family member. She hasn't gotten the email link (sent twice) and she's a Sp...

timbo2501

Newbie

654 Views

2 replies

1 likes

Subscription
  • 654 Views
  • 2 replies
  • 1 likes

PLEASE HELP!!!

I paid spotify premium with my debit card, when I was paying spotify premium a message like this appear:payment has not been made but do not worry is not made any charge to your card. and today I saw my statement of account and I have 3 charges from ...

Newbie

I paid spotify premium with my debit card, when I was paying spotify premium a message like this appear:payment has not been made but do not worry is not made any charge to your card. and today I saw...

MattSuda

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Changing from regular price to student discount

I have been paying the full price of Spotify for months now and have built up all my playlists. I would like to start paying the discounted price without having to create a whole new account. Is it too late to prove I am a student? If not, how do I d...

Newbie

I have been paying the full price of Spotify for months now and have built up all my playlists. I would like to start paying the discounted price without having to create a whole new account. Is it t...

MattSuda

Spotify Star

416 Views

3 replies

0 likes

Account
Premium
Subscription
  • 416 Views
  • 3 replies
  • 0 likes

Hacked account

Hi Guys! Please help me, my account seems to be hacked and i'd really like it back!02484151 is the case number, maximilianvdit is my username. my email ends with vd-it.nl and there's a gmail.com address residing in my account now...?I've tried to res...

Newbie

Hi Guys!   Please help me, my account seems to be hacked and i'd really like it back! 02484151 is the case number, maximilianvdit is my username. my email ends with vd-it.nl and there's a...

MattSuda

Spotify Star

312 Views

2 replies

0 likes

  • 312 Views
  • 2 replies
  • 0 likes

can't open a playlist

I have one playlist which I can;t open. It was fine before, but now it is always redirecting to the browser page. How can I get my songs back? I use the Iphone and Ipad app

Newbie

I have one playlist which I can;t open. It was fine before, but now it is always redirecting to the browser page. How can I get my songs back? I use the Iphone and Ipad app

MattSuda

Spotify Star

1550 Views

1 replies

0 likes

Other
  • 1550 Views
  • 1 replies
  • 0 likes

Can't Login! Completely lost my whole account for no reason!

Okay Spotify, that's my last try with you guys.... 9 days ago I contacted you guys via the ~support contact form~ and reported my issue. I had NO answer.So 3 days ago, I did it again. Reported once again my issue and as much as you guys say that will...

Casual Listener

Okay Spotify, that's my last try with you guys....   9 days ago I contacted you guys via the ~support contact form~ and reported my issue. I had NO answer. So 3 days ago, I did it again. Re...

James

Spotify

472 Views

4 replies

0 likes

Account
Login
Other
  • 472 Views
  • 4 replies
  • 0 likes

PLEASE HELP

: I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suck woth facebook, you can search my name, and find m...

Newbie

: I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suc...

MattSuda

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Account Cancelled - Still Being Charged

Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this? Thanks, James

Newbie

Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this?   Thanks, James

MattSuda

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! My 12 Month Premium card showing as a Visa card in my Account ? Been Scammed ?

Hi all, I purchased a spotify 12 month premium card online from a seller. They have setup the account for me and passed me the user name and password of it etc. Thats all fine, however when I go into the payments section of my account it says the 'su...

Newbie

Hi all,   I purchased a spotify 12 month premium card online from a seller.   They have setup the account for me and passed me the user name and password of it etc.  Thats all ...

MattSuda

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes