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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262970 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 262970 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13033 Views
  • 6 replies
  • 11 likes
  • Security
  • 13033 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529226 Views
  • 989 replies
  • 113 likes
  • Account
  • 529226 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128087 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128087 Views
  • 74 replies
  • 12 likes

Spotify Premium Not Functioning on iPhone

Alright so this may be confusing but I just want to listen to my music. When I first got spotify, I used a free trial on my phone. I then proceeded to buy the premium via itunes. This was great. Now that it's on playstation, I let canceled my premium...

  • Newbie
  • Alright so this may be confusing but I just want to listen to my music. When I first got spotify, I used a free trial on my phone. I then proceeded to buy the premium via itunes. This was great. Now ...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

I NEED IMMEDIATE HELP: Spotify support has not responded to my 3 attempts to reach out

I am charged for my spotify premium subscription on the 30th of every month (the next time is tomorrow 4/30).I need to change the day i get charged to the 1st of the month effective immediately (i cannot be charged tomorrow, instead i need to be char...

  • Newbie
  • I am charged for my spotify premium subscription on the 30th of every month (the next time is tomorrow 4/30). I need to change the day i get charged to the 1st of the month effective immediately (i ...
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Subscription saying free, when I pay for premium!

Hi, I accidentally deleted my spotify app from my iPhone , and now when I log in it says that my account is free, when I actually pay for premium. I have logged into my iTunes account and it says £12.99 spotify subscription. I have tried both my emai...

  • Newbie
  • Hi, I accidentally deleted my spotify app from my iPhone , and now when I log in it says that my account is free, when I actually pay for premium. I have logged into my iTunes account and it says £12...
  • MattSuda
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Spotify premium has stopped working...

I just got it... I had it last night and I loved the 2 mins I had of it before I logged off and now my premium is not active and it says it is a free account. Can someone look into this for me?

  • Newbie
  • I just got it... I had it last night and I loved the 2 mins I had of it before I logged off and now my premium is not active and it says it is a free account. Can someone look into this for me?
  • MattSuda
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 605 Views
  • 1 replies
  • 0 likes

Adding 3rd user to existing Spotify Family account

Hi, I have an existing family plan with Spotify with 2 users and I'd like to add a 3rd to it. Does anyone know how I can do this? Thanks for the help!

  • Regular
  • Hi,   I have an existing family plan with Spotify with 2 users and I'd like to add a 3rd to it. Does anyone know how I can do this? Thanks for the help!
  • MattSuda
  • Spotify Star
  • 473 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 473 Views
  • 3 replies
  • 0 likes

Solved!! I can't use Spotify!

Spotify says me i'm in another country! I don't understand

  • Visitor
  • Spotify says me i'm in another country! I don't understand
  • user-removed
  • Not applicable
  • 332 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 332 Views
  • 4 replies
  • 0 likes

please delete my account

My username is calilalover and my email is I need it deleted so I can make a new one please delete it

  • Newbie
  • My username is calilalover and my email is <removed> I need it deleted so I can make a new one please delete it
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Changing Country!?

I looked at the help and emailed customer service, but they sent me the same instructions I already followed. I need to change the country it says I live in and it won't give me the option to change it. It is gray and can not be clicked on. Has anyon...

  • Casual Listener
  • I looked at the help and emailed customer service, but they sent me the same instructions I already followed. I need to change the country it says I live in and it won't give me the option to change ...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 175 Views
  • 2 replies
  • 0 likes

Wrong picture and name in profile (account might have been abused/hacked)

Hi, A while back I had a problem that my account seem to be used by someone else. (Playlists started to be deleted, got the "signed in somewhere else" notification.) I used the "logout everywhere" feature and the problem went away. Then today I notic...

  • Casual Listener
  • Hi,   A while back I had a problem that my account seem to be used by someone else. (Playlists started to be deleted, got the "signed in somewhere else" notification.)   I used the "log...
  • ltb76
  • Casual Listener
  • 238 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 238 Views
  • 4 replies
  • 0 likes

My credit card has been charged TWICE and I haven't gotten any confirmations, plus no subscription

This all started when I tried to sign up for Spotify Student. I entered my credit card info. Next step, I entered my school info. It couldn't verify my school info. I contacted support. A couple days later I noticed a charge of $4.99 on my card. I st...

  • Visitor
  • This all started when I tried to sign up for Spotify Student. I entered my credit card info. Next step, I entered my school info. It couldn't verify my school info. I contacted support. A couple...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! premium but can't use offline

I'm on premium trial for 2 months but it won't let me go offline on any devices... I go to upgrade but it says I got premium already please help

  • Casual Listener
  • I'm on premium trial for 2 months but it won't let me go offline on any devices... I go to upgrade but it says I got premium already please help
  • Mattosaurus
  • Community Legend
  • 525 Views
  • 4 replies
  • 0 likes
  • Premium
  • 525 Views
  • 4 replies
  • 0 likes

Music playing

I launch spotify on my phone and it immediately says a song is playing when it isn't and it's not letting me skip and I close out of the app then relaunch it and it does the same thing

  • Regular
  • I launch spotify on my phone and it immediately says a song is playing when it isn't and it's not letting me skip and I close out of the app then relaunch it and it does the same thing
  • zashelton
  • Regular
  • 184 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 184 Views
  • 3 replies
  • 0 likes

stoled account

Can someone please help my premium account has been stolen and the email address and password has been changed so I cannot change it back. I am paying for this service and I can't use it.Stoled account username: ronk64and now i can create another acc...

  • Regular
  • Can someone please help my premium account has been stolen and the email address and password has been changed so I cannot change it back. I am paying for this service and I can't use it. Stoled acc...
  • meahtenoha
  • Spotify
  • 524 Views
  • 9 replies
  • 0 likes
  • 524 Views
  • 9 replies
  • 0 likes

How to cancel spotify premium 7 day trial?

I looked at my Your Subscriptions page and there's no option to cancel.

  • Newbie
  • I looked at my Your Subscriptions page and there's no option to cancel.
  • kashi
  • Newbie
  • 942 Views
  • 2 replies
  • 0 likes
  • 942 Views
  • 2 replies
  • 0 likes

Discount for Students switch account

Hello, I have had an Spotify Premium Account linked to my fb and unidays for the student discount. I didnt like the necessity of facebook to use spotify so I have created a new spotify account linked to my email. So far so good. But now I want to lin...

  • Newbie
  • Hello,  I have had an Spotify Premium Account linked to my fb and unidays for the student discount. I didnt like the necessity of facebook to use spotify so I have created a new spotify account...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Change from facebook to Spotify login

Hi. We are a retailer with a spotify account. We use to have a username: hfk435 and a password. That got changed to a facebook login. That facebook account was created as a privat account - but now facebook found out that we are a retailer. They clos...

  • Regular
  • Hi.  We are a retailer with a spotify account. We use to have a username: hfk435 and a password. That got changed to a facebook login. That facebook account was created as a privat account - bu...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 233 Views
  • 3 replies
  • 0 likes

Solved!! Spotify desktop client communication failed

I've done a little research because I didn't want to ask the same question that many other people do, but it seems as if the only way to get this issue fixed is with individual attention from some kind of moderator. I have two laptops. I can log on j...

  • Casual Listener
  • I've done a little research because I didn't want to ask the same question that many other people do, but it seems as if the only way to get this issue fixed is with individual attention from some ki...
  • MattSuda
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • Login
  • 408 Views
  • 3 replies
  • 0 likes

Spotify Doesn't Think my University Exists

I'm enrolled in university and I'm trying to get the student discount but my school doesn't pop up when I type it in and spotiy won't let me say that's my school, i have to pick one from the drop down menu. My school definitley exists and is an estab...

  • Newbie
  • I'm enrolled in university and I'm trying to get the student discount but my school doesn't pop up when I type it in and spotiy won't let me say that's my school, i have to pick one from the drop dow...
  • MattSuda
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 377 Views
  • 1 replies
  • 0 likes

Account is disabled and no reply yet ??

I made a new account just to post this message but my account was disabled for no reason what so ever it still has 600+ days of premuim that I already redeemed I send an email to the payment team and still no reply yet its been more than a day I just...

  • Casual Listener
  • I made a new account just to post this message but my account was disabled for no reason what so ever it still has 600+ days of premuim that I already redeemed I send an email to the payment team and...
  • bosneeda22
  • Casual Listener
  • 310 Views
  • 3 replies
  • 1 likes
  • Account
  • 310 Views
  • 3 replies
  • 1 likes

Can't sign in anymore ???

Hello, I try to connect to spotify account with facebook but i get this message in french : nom d'utilisateur et mot de passe incorrects It is not possible because i can log in to my facebook account withtout any problem please help me recover my spo...

  • Casual Listener
  • Hello,   I try to connect to spotify account with facebook but i get this message in french : nom d'utilisateur et mot de passe incorrects   It is not possible because i can log in to m...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 2 replies
  • 0 likes
  • Login
  • 236 Views
  • 2 replies
  • 0 likes