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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Pepogm7
  • Casual Listener
  • 238497 Views
  • 382 replies
  • 23 likes
  • Account
    Free
  • 238497 Views
  • 382 replies
  • 23 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12645 Views
  • 6 replies
  • 11 likes
  • Security
  • 12645 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527184 Views
  • 988 replies
  • 113 likes
  • Account
  • 527184 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127687 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127687 Views
  • 74 replies
  • 12 likes

College Discount on Premium

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix

  • Casual Listener
  • I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this mes...
  • newander181
  • Casual Listener
  • 795 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 795 Views
  • 5 replies
  • 1 likes

Email problem

I wanted to change my Spotify username however I found out this is impossible. Therefore, I want to create a new account with a new username but using the same email from my current account. Since you can only have 1 account registered to an email ad...

  • Casual Listener
  • I wanted to change my Spotify username however I found out this is impossible.   Therefore, I want to create a new account with a new username but using the same email from my current account....
  • fork101
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • Account
  • 289 Views
  • 2 replies
  • 0 likes

I canceled the premium but still pay.

Hello, I ordered 3 month subscription offer in December and as soon as I ordered I cancelled following payments from my card.Today I noticed that Spotify got 9.99 from my card, I was a little bit surprised, logged in on website and tried to cancel th...

  • Newbie
  • Hello,   I ordered 3 month subscription offer in December and as soon as I ordered I cancelled following payments from my card. Today I noticed that Spotify got 9.99 from my card, I was a lit...
  • dinomight
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Can't login forgot my credentials

So I've forgotten my username and password...tried resetting using my email, they said an email was sent...don't have it and that was days ago. I tried signing in with FB but that wasn't premium access. HELP!!

  • Newbie
  • So I've forgotten my username and password...tried resetting using my email, they said an email was sent...don't have it and that was days ago. I tried signing in with FB but that wasn't premium acce...
  • dinomight
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 235 Views
  • 1 replies
  • 0 likes

I dont want to see ads

Im using spotify premium for 1 years, and on last two days, I see giant ads on the desktop program. How can I cancel them? Thank you

  • Newbie
  • Im using spotify premium for 1 years, and on last two days, I see giant ads on the desktop program. How can I cancel them?   Thank you
  • dinomight
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Want to cancel Premium but I already payed the month.

I forgot to unsuscribe from the Premium account yesterday and today I received the notification of payment from PayPal. If I cancel my subscription today, will I get a refund on the days I haven't used Spotify or I'll just lost almost 10 euros? Thak ...

  • Newbie
  • I forgot to unsuscribe from the Premium account yesterday and today I received the notification of payment from PayPal. If I cancel my subscription today, will I get a refund on the days I haven't us...
  • 248 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 248 Views
  • 0 replies
  • 0 likes

new e mail and forgott password

Hi,i got a new e-mail and my spotifymail is not in juse. i allso forgot my pass word.. i want to change to the new mail but i dont remember my password. just my username what do ido?

  • Newbie
  • Hi,i got a new e-mail and my spotifymail is not in juse. i allso forgot my pass word.. i want to change to the new mail but i dont remember my password. just my username   what do...
  • Erkan_Yılmaz
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Login
  • 303 Views
  • 1 replies
  • 0 likes

Spotify Won't let me subscribe

I need some help, for some weird recent I have been trying for over a week now, spotify won't let me subscribe to premium service. Every single time I put in my credit card information it says an error has occured and try again later. Please help

  • Casual Listener
  • I need some help, for some weird recent I have been trying for over a week now, spotify won't let me subscribe to premium service. Every single time I put in my credit card information it says an err...
  • w4yn3y
  • Casual Listener
  • 1627 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1627 Views
  • 6 replies
  • 0 likes

How can I cancel spotify

want to cancel my account with spotify. Anyone know how to do that

  • Casual Listener
  • want to cancel my account with spotify. Anyone know how to do that
  • MattSuda
  • Spotify Star
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Starred tracks gone, REALLY?!

So I've been building up a starred playlist since before 2012, and now... it just got removed - poof.I mailed support, and they say they can only find 28 tracks, this is horrible.. I had over 500 songs, and I'm on a vacation in a foreign land and all...

  • Visitor
  • So I've been building up a starred playlist since before 2012, and now... it just got removed - poof. I mailed support, and they say they can only find 28 tracks, this is horrible.. I had over 500 s...
  • user-removed
  • Not applicable
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 405 Views
  • 3 replies
  • 0 likes

Cant claim the student discount on NUS Extra?

Hi Guys, When i sign in through NUS Extra and then go to select the "Get premium with NUS Extra" it goes straight to the payment page and only offers the full price service? Anyone know anything as to why?? Thanks!

  • Visitor
  • Hi Guys,   When i sign in through NUS Extra and then go to select the "Get premium with NUS Extra" it goes straight to the payment page and only offers the full price service?   Anyone ...
  • MattSuda
  • Spotify Star
  • 278 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 278 Views
  • 4 replies
  • 0 likes

Solved!! Charged a day early before I got a chance to cancel

Hi, I've been using Spotify premium the past few months and intended to cancel today so that I wouldn't be charged tomorrow. But when I went to cancel it, Spotify had already charged me for next month. If I had known Spotify occasionally charges earl...

  • Casual Listener
  • Hi, I've been using Spotify premium the past few months and intended to cancel today so that I wouldn't be charged tomorrow. But when I went to cancel it, Spotify had already charged me for next mont...
  • MattSuda
  • Spotify Star
  • 2491 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 2491 Views
  • 5 replies
  • 0 likes

Half a day gone and still no Premium

Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Companies have been founded and gone bust In the meantime...

  • Casual Listener
  • Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Compan...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 271 Views
  • 3 replies
  • 0 likes

Solved!! Future college student discount

Im a Senior in Highschool and have been accepted to several colleges however I am not currently attending one as I am still in Highschool. Is there any way I can get the student discount?

  • Newbie
  • Im a Senior in Highschool and have been accepted to several colleges however I am not currently attending one as I am still in Highschool.  Is there any way I can get the student discount?
  • MattSuda
  • Spotify Star
  • 1166 Views
  • 1 replies
  • 0 likes
  • 1166 Views
  • 1 replies
  • 0 likes

Refound Please!!

I cancelled my subscription before the renew date and I just got charged for it. I followed steps for cancel subscription. (I selected "save money" as a reason). And I didn't get any e-mail after I cancelled it, and it is not my fault. I want my mone...

  • Newbie
  • I cancelled my subscription before the renew date and I just got charged for it.     I followed steps for cancel subscription. (I selected "save money" as a reason). A...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 1 replies
  • 0 likes

alguna forma de pagar en chile

Hola primero queria decir que spotify es la mejor app en su tipo. Y por lo mismo quisiera saber si hay alguna forma de pagarlo en chile sin tener que tener visa o mastercad ya que como estudiante no puedo obtenerla y realmente las ganas de poder paga...

  • Newbie
  • Hola primero queria decir que spotify es la mejor app en su tipo. Y por lo mismo quisiera saber si hay alguna forma de pagarlo en chile sin tener que tener visa o mastercad ya que como estudiante no ...
  • MattSuda
  • Spotify Star
  • 5124 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 5124 Views
  • 1 replies
  • 4 likes

Bad Gateway 502 error when trying to access account

Trying to cancel my subscription but getting the 502 error after a long time spinning. Is someone working on it? I'd rather not get charged tomorrow.

  • Newbie
  • Trying to cancel my subscription but getting the 502 error after a long time spinning. Is someone working on it? I'd rather not get charged tomorrow.
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Can't access Account page - logged a fraudulent transaction with paypal

I cancelled my spotify subscription 2 months ago. Still getting charged. I can log into my account still, but can't access the account page. So I have logged a fraudulent transaction with paypal, via whom I pay. I can't even access spotify's contact ...

  • Newbie
  • I cancelled my spotify subscription 2 months ago. Still getting charged. I can log into my account still, but can't access the account page. So I have logged a fraudulent transaction with paypal...
  • MattSuda
  • Spotify Star
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 277 Views
  • 2 replies
  • 0 likes

Change from normal subscription to studend?

Hey there, i bought 3 months ago the special offer "3 months for 0,99€" or so. Now it automaticly charged me 9,99€. Yes stupid me. But i want to switch to studend subscription. Is there a way to send me the 10 Euro back or handle them as a credit and...

  • Newbie
  • Hey there,   i bought 3 months ago the special offer "3 months for 0,99€" or so. Now it automaticly charged me 9,99€. Yes stupid me. But i want to switch to studend subscription. Is there a wa...
  • MattSuda
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Horrible customer support!

Does this company really want subscribers? You would think if they liked their customers they would have a better support. I have been having problems with my account since January. The first email I sent them, I got no reply. The second email I sent...

  • Regular
  • Does this company really want subscribers? You would think if they liked their customers they would have a better support. I have been having problems with my account since January.   The firs...
  • jamie126
  • Music Fan
  • 269 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 269 Views
  • 3 replies
  • 0 likes