Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9766 Views
  • 3 replies
  • 9 likes
  • Security
  • 9766 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491153 Views
  • 981 replies
  • 111 likes
  • Account
  • 491153 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213164 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213164 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122281 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122281 Views
  • 72 replies
  • 12 likes

Premium Student Discount Question

Hi, I recently sent out a verification in order to get the premium student discount. I recieved an email from SheerID that says: Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify....

SpotifyStudent.jpg
  • Casual Listener
  • Hi,   I recently sent out a verification in order to get the premium student discount. I recieved an email from SheerID that says:   Congratulations! We have successfully confirmed your...
  • RollTide8910
  • Casual Listener
  • 609 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 609 Views
  • 5 replies
  • 1 likes

Please assist getting Student Discount

Greetings,My trial expired and I am trying to change to a US Student Discount.I searched help and found this:https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premiumbut when I try the steps, I don't see t...

  • Casual Listener
  • Greetings, My trial expired and I am trying to change to a US Student Discount. I searched help and found this: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount...
  • MattSuda
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 222 Views
  • 2 replies
  • 0 likes

Spotify Student Account

I have a regular free spotify account, but would like to get premium with the student discount as I am a student. My account is linked with my Facebook. The primary email now on Facebook is my college email. However, my Spotify account email is not u...

  • Newbie
  • I have a regular free spotify account, but would like to get premium with the student discount as I am a student.  My account is linked with my Facebook. The primary email now on Facebook is my...
  • willb
  • Regular
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Student subscription discount

Hello, I just recently (today) got charged $9.99 for this month's subscription. I am a student but had no idea about the 50% student discount until after discovering the charge. How can I get a refund and change my subscription or is it possible to h...

  • Newbie
  • Hello,   I just recently (today) got charged $9.99 for this month's subscription. I am a student but had no idea about the 50% student discount until after discovering the charge. How can I ge...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 238 Views
  • 2 replies
  • 0 likes

Getting the student discount

I currently have spotify premium and am signed up to pay $9.99 per month. I am a student and am trying to get the student discount. When I go from the student discount "get premium" link, it takes me to my account overview instead of the "tell us abo...

  • Casual Listener
  • I currently have spotify premium and am signed up to pay $9.99 per month. I am a student and am trying to get the student discount. When I go from the student discount "get premium" link, it takes me...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 2 replies
  • 1 likes
  • Premium
  • 286 Views
  • 2 replies
  • 1 likes

student discounts

I have verified that I am a college student successfully on multiple occasions, however, it is still saying I must pay $9.99 when I actually go to pay... I used to pay that price for premium but cancelled since I am a student. How do I get the studen...

  • Casual Listener
  • I have verified that I am a college student successfully on multiple occasions, however, it is still saying I must pay $9.99 when I actually go to pay... I used to pay that price for premium but canc...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 226 Views
  • 2 replies
  • 0 likes

I Would like a refund

I was chraged 10.59 to my card and I cancled my subscription before i got charged and I still got charged. I would like a refund

  • Casual Listener
  • I was chraged 10.59 to my card and I cancled my subscription before i got charged and I still got charged. I would like a refund
  • MattSuda
  • Spotify Star
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 204 Views
  • 2 replies
  • 0 likes

I think I'm using someone else's account

I tried to create an account, Spotify said my email was already in use, so I changed my password and logged in. But the there was already a birth date and country listed (neither mine) and also recent activity which isn't music I listen to.

  • Casual Listener
  • I tried to create an account, Spotify said my email was already in use, so I changed my password and logged in. But the there was already a birth date and country listed (neither mine) and also recen...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 2 replies
  • 0 likes
  • Account
  • 194 Views
  • 2 replies
  • 0 likes

Connected Spotify account to wrong Facebook account

I connected my Spotify account to the WRONG Facebook account mistake and I can't figure out how to reset this. In account settings I clicked on 'Connect to Facebook', BUT I didn't realize that my friend was logged into my computer under HIS Facebook ...

  • Newbie
  • I connected my Spotify account to the WRONG Facebook account mistake and I can't figure out how to reset this.  In account settings I clicked on 'Connect to Facebook', BUT I didn't realize that ...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Canceling my premium subscription didn't work

Hello, yesterday I canceled my premium-subscription since I registred for Spotify over my mobile provider, but Spotify billed me again for one month. Can you retransfer my money to my account and cancel the subscription, please? Thanks!

  • Newbie
  • Hello,   yesterday I canceled my premium-subscription since I registred for Spotify over my mobile provider, but Spotify billed me again for one month. Can you retransfer my money to my accoun...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Moving abroad permanently

I will be moving from the UK to Nigeria permanently, would I still be able to use spotify? Spotify free isn't available in Nigeria, and if I upgrade to premium how would I keep up subcriptions from Nigeria?

  • Newbie
  • I will be moving from the UK to Nigeria permanently, would I still be able to use spotify? Spotify free isn't available in Nigeria, and if I upgrade to premium how would I keep up subcriptions from N...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! trial offer.

I tried the trial offer on my phone, i need to know when the trial is up. Idk if it gets set through email or automatically charged. Really need to know since i dont know how much it will charge me.

  • Newbie
  • I tried the trial offer on my phone, i need to know when the trial is up. Idk if it gets set through email or automatically charged. Really need to know since i dont know how much it will charge me.
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
  • 254 Views
  • 1 replies
  • 0 likes

Logging into Facebook based account without Facebook

I created a Spotify account with Facebook. There are some places I would like to log into spotify without having to log into facebook. What are my log in credentials I use to log into my spotify account?

  • Newbie
  • I created a Spotify account with Facebook. There are some places I would like to log into spotify without having to log into facebook. What are my log in credentials I use to log into my spotify acco...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 374 Views
  • 1 replies
  • 0 likes

change from premium to Student account

Hi, right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month.Does someone knows how to change it? Because I want to keep my existing account and my playlists and don't want ...

  • Newbie
  • Hi,   right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month. Does someone knows how to change it? Because I wan...
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 1 likes

Unidays Discount

I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have said it is a Spotify problem and nothing to do with th...

  • Newbie
  • I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have sai...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Charged twice but only subscription ends in 1 month

I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either still get to use premium for until May 1, or be refunde...

  • Newbie
  • I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either stil...
  • meahtenoha
  • Spotify
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Premium Student Discount - double payment

Dear Support, at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify.After this time (I thought exactly 3 month), I wanted to change to spotify student premium. Unfortunately the 3 month...

  • Newbie
  • Dear Support,   at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify. After this time (I thought exactly 3 month), I wan...
  • meahtenoha
  • Spotify
  • 482 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 482 Views
  • 2 replies
  • 0 likes

Solved!! Old Version Download? For Mac?

Hello all! I'm not enjoying this newest Spotify update. For the last update I had technical issues and I was able to redownload an old version of Spotify to avoid them. Does anyone know if an older version is still downloadable? I can't find a link t...

  • Casual Listener
  • Hello all!   I'm not enjoying this newest Spotify update. For the last update I had technical issues and I was able to redownload an old version of Spotify to avoid them. Does anyone know if...
  • brenta3
  • Casual Listener
  • 48442 Views
  • 7 replies
  • 2 likes
  • 48442 Views
  • 7 replies
  • 2 likes

Want to change from Premium to Student

Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United States, I would like to apply the U.S. Student Discoun...

  • Newbie
  • Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United Sta...
  • MattSuda
  • Spotify Star
  • 531 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 531 Views
  • 4 replies
  • 0 likes

Solved!! changing e-mail

I just sign with my FB accout can i change my e-mail adress

  • Casual Listener
  • I just sign with my FB accout can i change my e-mail adress
  • MattSuda
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
  • 407 Views
  • 3 replies
  • 0 likes