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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 247030 Views
  • 422 replies
  • 26 likes
  • Account
    Free
  • 247030 Views
  • 422 replies
  • 26 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12763 Views
  • 6 replies
  • 11 likes
  • Security
  • 12763 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527511 Views
  • 989 replies
  • 113 likes
  • Account
  • 527511 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127770 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127770 Views
  • 74 replies
  • 12 likes

HELPP PLEASE

  • Newbie
  • MattSuda
  • Spotify Star
  • 167 Views
  • 2 replies
  • 1 likes
  • Premium
  • 167 Views
  • 2 replies
  • 1 likes

Register end of the month

Salut je suis français, je voudrais savoir si lorsque l'on s'incris en fin de mois ou en court de mois on paye 9euro(alors qu'on a pas fais tout le mois), ou si le mois compte que a partir du prochain mois? Hello I am French, I would want to know if ...

  • Newbie
  • Salut je suis français, je voudrais savoir si lorsque l'on s'incris en fin de mois ou en court de mois on paye 9euro(alors qu'on a pas fais tout le mois), ou si le mois compte que a partir du prochai...
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Is anybody out there?

How do I get an accounts person at Spotify to talk too. Even an on-line chat would be nice.

  • Casual Listener
  • How do I get an accounts person at Spotify to talk too. Even an on-line chat would be nice.
  • MattSuda
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 269 Views
  • 3 replies
  • 0 likes

Spotify premium doesnt work

Hi, I am on a paid Spotify PREMIUM service, but today I am having problems, that my Android spotify player (also spotify on web) says, that my account is on spotify free, though the subscriptions is paid in advance and i havent changed anything in my...

  • Newbie
  • Hi,   I am on a paid Spotify PREMIUM service, but today I am having problems, that my Android spotify player (also spotify on web) says, that my account is on spotify free, though the subscrip...
  • MattSuda
  • Spotify Star
  • 346 Views
  • 4 replies
  • 0 likes
  • Premium
  • 346 Views
  • 4 replies
  • 0 likes

Only 2 users on Family Plan

I am trying to figure out why I can only have two users on my family plan... Any help on how I add someone else? You are supposed to be able to have up to 4 users, correct?

  • Newbie
  • I am trying to figure out why I can only have two users on my family plan... Any help on how I add someone else? You are supposed to be able to have up to 4 users, correct?     
  • DasPeter
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Spotify Trial Cancelled

Today was the end of my trial, and I cancelled yesterday. Today I got an email saying that I had been charged for next month's subscription. It there a way it can be refunded or something?

  • Newbie
  • Today was the end of my trial, and I cancelled yesterday. Today I got an email saying that I had been charged for next month's subscription. It there a way it can be refunded or something?
  • DasPeter
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Premium code is invalid

I bought a Spotify gift card today but when I try to redeem it, the code is not accepted. I have the original activation receipt from the store.

  • Newbie
  • I bought a Spotify gift card today but when I try to redeem it, the code is not  accepted. I have the original activation receipt from the store.
  • DasPeter
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

I HATE SPOTIFY

GUYS I HATE YOUOption to cancel premium subription has dipapeared.!!!There is no support. No email, no phone. It's 21st century for sake, and I demand proper service.You deleted my previous post on this forum.I am totally angry!

  • Newbie
  • GUYS I HATE YOU Option to cancel premium subription has dipapeared.!!! There is no support. No email, no phone. It's 21st century for sake, and I demand proper service. You deleted my previou...
  • Erkan_Yılmaz
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 1 replies
  • 0 likes

"card processor having a bad day"

hii've been trying for a few weeks now to pay for premium. i keep getting "your card processor is having a bad day." i called my card and they were approving the payment. please help. i almost moved to google music! thanks.

  • Newbie
  • hi i've been trying for a few weeks now to pay for premium. i keep getting "your card processor is having a bad day."   i called my card and they were approving the payment.   please h...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook account

Hi, facebook converted my facebook profile in a page and now i can't login to my premium account. Does anybody can help me? If i try to login as old facebook credential i get username password wrong. How can i solve it? thanks a lot

  • Casual Listener
  • Hi,   facebook converted my facebook profile in a page and now i can't login to my premium account.   Does anybody can help me?   If i try to login as old facebook credential i g...
  • moncini
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 282 Views
  • 2 replies
  • 0 likes

BUG : Playlists not going to Secret !

Hello everyone, After a long time I'm back on Spotify, thanks to the new business model mainly. I want to make all my old playlists private/secret. I tried what is explained in the FAQ : right click > Make SecretBut when I inspect my account with ano...

  • Casual Listener
  • Hello everyone,   After a long time I'm back on Spotify, thanks to the new business model mainly.   I want to make all my old playlists private/secret. I tried what is explained in the ...
  • ELBARTO1337
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! How do I change my form of payment?

I set up a Premium subscription through iTunes for $12.99/month. This subscription renews automatically each month. Later, I learned that Spotify only charges $9.99/month if you link your Premium account directly to a credit card. How do I link a cre...

  • Casual Listener
  • I set up a Premium subscription through iTunes for $12.99/month.  This subscription renews automatically each month. Later, I learned that Spotify only charges $9.99/month if you link your Premi...
  • MattSuda
  • Spotify Star
  • 996 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 996 Views
  • 6 replies
  • 0 likes

Account problem, wrong email. hacked?

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine.Cant change it since the password seems to have changed.Can log in with facebook no problem do ?-? but not change anything in account settin...

  • Newbie
  • I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine. Cant change it since the password seems to have changed. Can log in with facebook no p...
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Problems applying student discount to existing premium account

I'm currently paying for the premium plan. I'm a qualifying student and want to apply the student discount. I went through the verification process, uploaded a screenshot of my term schedule and got an email saying that I was verified. When I go to m...

  • Casual Listener
  • I'm currently paying for the premium plan.  I'm a qualifying student and want to apply the student discount.  I went through the verification process, uploaded a screenshot of my term sched...
  • MattSuda
  • Spotify Star
  • 1983 Views
  • 5 replies
  • 1 likes
  • 1983 Views
  • 5 replies
  • 1 likes

no puedo entrar a mi cuenta, por que estoy en otro país

Hola, Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ningun problema cuando me subscribi a Spotify Premium, ayer em...

  • Newbie
  • Hola,   Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ni...
  • MattSuda
  • Spotify Star
  • 1577 Views
  • 1 replies
  • 1 likes
  • Account
  • 1577 Views
  • 1 replies
  • 1 likes

Info about transferring from Sony music unlimited

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

  • Casual Listener
  • Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.
  • MattSuda
  • Spotify Star
  • 1214 Views
  • 8 replies
  • 0 likes
  • 1214 Views
  • 8 replies
  • 0 likes

Spotify won't cancel?? Will I be charged

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/03/15 and i got an email saying the same thing from...

  • Newbie
  • Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is disabled. Please advise. Thanks!

  • Casual Listener
  • Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is ...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Wrong email address attached tony spotifuggle premium

Hi,I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the premium account over to.Is that possible?

  • Casual Listener
  • Hi, I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the ...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 280 Views
  • 2 replies
  • 0 likes

Cancelled suscription and cannot remove credit card

I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks,I dont like that there is no any place to remove my credit card from my account . AND no where to contact anyone. REMOV...

  • Newbie
  •  I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks, I dont like that there is no any place to remove my credit c...
  • MattSuda
  • Spotify Star
  • 417 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 417 Views
  • 2 replies
  • 1 likes