Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421095 Views
  • 965 replies
  • 108 likes
  • Account
  • 421095 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186369 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186369 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103424 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103424 Views
  • 69 replies
  • 10 likes

Want to deactivate Facebook but signed up for Premium promo already through FB account

I signed up for Spotify Free logging in with my Facebook. I then signed up for the 3 month promo to Premium at the end of December. I want to deavticate my Facebook. It looks like the only way to do this is to cancel my account and start a new one bu...

  • Visitor
  • I signed up for Spotify Free logging in with my Facebook. I then signed up for the 3 month promo to Premium at the end of December. I want to deavticate my Facebook. It looks like the only way to do ...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

a clean whipe of my account

i would really like to clean my account to factorysettings, so bassicly all suggestions and stuff like that will be gone/reset

  • Newbie
  • i would really like to clean my account to factorysettings, so bassicly all suggestions and stuff like that will be gone/reset
  • MattSuda
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I click in 29 pesos for 3 months and i receive 99 pesos for 1 month

hola, di click en la promocion de 3 meses por 29 pesos y me hicieron un cargo de 99 pesos por 1 mes, yo soy usuario deezer desde hace mas de dos años, solo queria probar spotify para ver si me cambiaba. que puedo hacer para que se me respete la promo...

  • Casual Listener
  • hola, di click en la promocion de 3 meses por 29 pesos y me hicieron un cargo de 99 pesos por 1 mes, yo soy usuario deezer desde hace mas de dos años, solo queria probar spotify para ver si me cambia...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! many device

Hi! I would like to know if there is a package that I could have so I could use spotify on more than one device at the time. I use it at my store but when I am not there, my employee use it too and so I cannot use it somewhere else. Also is there any...

  • Regular
  • Hi!   I would like to know if there is a package that I could have so I could use spotify on more than one device at the time. I use it at my store but when I am not there, my employee use i...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • Premium
    Unlimited
  • 237 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium to Movistar spotify

Hello, I have a spotify premium account but recently I have migrated my mobile phone operator to Movistar. How would I do to change my spotify subscription to Movistar? I would like enjoy of the discount that Movistar offers but I would not like lose...

  • Regular
  • Hello, I have a spotify premium account but recently I have migrated my mobile phone operator to Movistar. How would I do to change my spotify subscription to Movistar? I would like enjoy of the disc...
  • MattSuda
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 454 Views
  • 3 replies
  • 0 likes

Charged for Spotify Even Though I Am Using Free

Hello I canceled my premium subscription in December. On January 2nd, I was charged for Spotify premium. My account still says I am using the free version. I do not want premium, and I would like my money refunded. I called the Spotify hotline and it...

  • Visitor
  • Hello   I canceled my premium subscription in December. On January 2nd, I was charged for Spotify premium. My account still says I am using the free version. I do not want premium, and I wou...
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Bank account getting charged but subscription is cancelled and premium isnt active either

Title basically says it all, I cancelled my subscription early December because I didn´t need it anymore, now I checked my Bank account and saw, that I got charged for both, December and January although the subscription was cancelled in time. I also...

  • Casual Listener
  • Title basically says it all, I cancelled my subscription early December because I didn´t need it anymore, now I checked my Bank account and saw, that I got charged for both, December and January alth...
  • MattSuda
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Spotify Premium: Student Discount and Gift Cards

So, I understand that if you apply a gift card to your account as a student the rate jumps up from $5 to $10. But my question is if you can drop the rate back down to $5 once the giftcard runs out. I've been reading up about it online and I can't rea...

  • Newbie
  • So, I understand that if you apply a gift card to your account as a student the rate jumps up from $5 to $10.  But my question is if you can drop the rate back down to $5 once the giftcard runs ...
  • MattSuda
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 704 Views
  • 1 replies
  • 0 likes

New Account and Old Account

So, i opened a new account to enjoy a 3 month trial for 0.99 ( Spotify did not let me do it with my previous account as i have already used 1 month free trial) . Now i want to link my account with my facebook account which was a previous account but ...

  • Casual Listener
  • So, i opened a new account to enjoy a 3 month trial for 0.99 ( Spotify did not let me do it with my previous account as i have already used 1 month free trial) . Now i want to link my account with my...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 195 Views
  • 1 replies
  • 0 likes

Spotify and Vodafone

Hi,<br><br>I already have a spotify premium account, however I have just signed up to a new Vodafone 4G which includes a free premium subscription. reading the instructions, I need to delete my existing account to setup the new one, is there a way I ...

  • Regular
  • Hi,&lt;br&gt;&lt;br&gt;I already have a spotify premium account, however I have just signed up to a new Vodafone 4G which includes a free premium subscription. reading the instructio...
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes

username showing up as only numbers

So on my Spotify page, I see my username as my name, which it should be. But when I post a link to a playlist in Facebook, it shows this long list of numbers as my username. Why is this, and how do I fix it? Also, when I opened up this spotify websit...

  • Newbie
  • So on my Spotify page, I see my username as my name, which it should be.  But when I post a link to a playlist in Facebook, it shows this long list of numbers as my username. Why is this, and ho...
  • MattSuda
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Spotify special offer December

Hi everyone, I have a problem. On december 6th 2014 I bought Spotify-Premium for one month. At this time there was an offer that I get 3 months Spotify-Premium when I buy one. Now I do not have Spotif-Premium any longer. Why? I am looking forward for...

  • Casual Listener
  • Hi everyone, I have a problem. On december 6th 2014 I bought Spotify-Premium for one month. At this time there was an offer that I get 3 months Spotify-Premium when I buy one. Now I do not ha...
  • vaa5
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 2 replies
  • 0 likes

Syncing starred songs on new phone?

Hi Folks. Been using Spotify for a while now, and have compiled a list of my fave songs which I have 'starred'. My phone recently broke but when I got a new phone, installed Spotify and logged in, I thought I would be able to sync my starred songs. B...

  • Newbie
  • Hi Folks. Been using Spotify for a while now, and have compiled a list of my fave songs which I have 'starred'. My phone recently broke but when I got a new phone, installed Spotify and logged in...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

FREE TRIAL

My free trial is finished and I was expecting to pay 99p for 3 months but I've been charged the standard £9.99 - why has this happened?

  • Newbie
  • My free trial is finished and I was expecting to pay 99p for 3 months but I've been charged the standard £9.99 - why has this happened?
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Can't remember password and my account is linked to a deactivated hotmail account.

Hey Guys, I really need help here. I really want to download Spotify for a new laptop, but I cannot remember my password. And everytime I try to change my passowrd I am not able to as my hotmail account is dead and the password reset always gets sent...

  • Newbie
  • Hey Guys,    I really need help here. I really want to download Spotify for a new laptop, but I cannot remember my password. And everytime I try to change my passowrd I am not able to a...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

How to unlink my facebook account

I've had spotify for quite sometime now and I'm looking to delete my facebook account. Only thing holding me back is Spotify. Everytime I deactivate I forget that spotify uses my fb account to log in. I saw somewhere else that you have to make a new ...

  • Visitor
  • I've had spotify for quite sometime now and I'm looking to delete my facebook account. Only thing holding me back is Spotify. Everytime I deactivate I forget that spotify uses my fb account to log in...
  • MattSuda
  • Spotify Star
  • 999 Views
  • 1 replies
  • 0 likes
  • 999 Views
  • 1 replies
  • 0 likes

Credit Card in Error

My credit card was charged yet I do not have any payment information set up in my profile and I have a free account. How do i find out what account my credit card is associated with?

  • Newbie
  • My credit card was charged yet I do not have any payment information set up in my profile and I have a free account. How do i find out what account my credit card is associated with?
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Unlink Facebook

I realize there are a few threads on this but I can't seem to find a straight answer nor any way to contact Spotify support directly. I'm looking to disconnect my Facebook with my Spotify Premium account, as I'm no longer using Facebook. I don't have...

  • Newbie
  • I realize there are a few threads on this but I can't seem to find a straight answer nor any way to contact Spotify support directly.   I'm looking to disconnect my Facebook with my Spotify ...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

0,99€ , 3 Monate

Kann das 0,99€ für 3 Monate nicht erwerben....Bitte um hilfe

  • Visitor
  • Kann das 0,99€ für 3 Monate nicht erwerben.... Bitte um hilfe
  • MattSuda
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

"My Music" has disappeared

This has happened to me three times now over the course of my subscription to Spotify. All of a sudden, I'll log on to the app on my iPhone to find that everything I had saved in "Your Music" has disappeared. In the past I used it as an excuse to fin...

  • Casual Listener
  • This has happened to me three times now over the course of my subscription to Spotify. All of a sudden, I'll log on to the app on my iPhone to find that everything I had saved in "Your Music" has dis...
  • stiles7232
  • Casual Listener
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes