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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80643 Views

9 replies

2 likes

Account
Login
  • 80643 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654709 Views

13 replies

4 likes

Account
  • 654709 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735368 Views

18 replies

29 likes

  • 735368 Views
  • 18 replies
  • 29 likes

Solved!! Why am I paying 12.99....

I signed up for premium on my I pod and the iTunes store paid for my subscription rather than subscribing direct, can I change this? I wasn't given any choice at the time, just automatically subscribed this way. And why is it impossible to contact sp...

Casual Listener

I signed up for premium on my I pod and the iTunes store paid for my subscription rather than subscribing direct, can I change this?  I wasn't given any choice at the time, just automatically su...

SeanAltemose

Newbie

28118 Views

6 replies

0 likes

  • 28118 Views
  • 6 replies
  • 0 likes

Solved!! december offer unclarity

There's this offer that applies for the first few months of next year you might have noticed in the spoken ad. This ad claims you can get three months of premium for the price of one. On the other hand, the 'my-spotify' website claims it's three mont...

Casual Listener

There's this offer that applies for the first few months of next year you might have noticed in the spoken ad. This ad claims you can get three months of premium for the price of one. On the other ha...

pianoman

Casual Listener

543 Views

5 replies

0 likes

  • 543 Views
  • 5 replies
  • 0 likes

Account Hacked

Someone bought my login information on a website over the weekend. Logged into my premium spotify account, changed the e-mail address and password and now I can't change it back. I filed a complaint but had to put it under "feedback" since the compla...

Casual Listener

Someone bought my login information on a website over the weekend. Logged into my premium spotify account, changed the e-mail address and password and now I can't change it back. I filed a complaint ...

user-removed

Not applicable

530 Views

6 replies

0 likes

  • 530 Views
  • 6 replies
  • 0 likes

NO RECONOCE MI USUARIO COMO PREMIUM

Hola, estoy tratando de utilizar en mi laptop el Spotify y me sale un mensaje que no reconoce el codigo, como si no fuera Premium. Que puedo hacer?

Newbie

Hola, estoy tratando de utilizar en mi laptop el Spotify y me sale un mensaje que no reconoce el codigo, como si no fuera Premium. Que puedo hacer?  

fersonido

Newbie

995 Views

3 replies

0 likes

  • 995 Views
  • 3 replies
  • 0 likes

Student Discount

I am a United States College student and every time I try to get the student discount, I am lead to a page that says "Oh no! Something went horribly wrong!" try again later etc. It hasn't worked so far and I even sent in my schedule to prove that I a...

Regular

I am a United States College student and every time I try to get the student discount, I am lead to a page that says "Oh no! Something went horribly wrong!" try again later etc. It hasn't worked so f...

laurenbspiffy

Regular

585 Views

7 replies

0 likes

Premium
  • 585 Views
  • 7 replies
  • 0 likes

anomaly between app and website

I'm feeling a little aggrieved. Yesterday I re-subscribed via the app at £12.99. I then wanted to add family. Which I couldn't do. I emailed for help. I have now had an email that says you can't upgrade to family via an app purchase and I would have ...

Newbie

I'm feeling a little aggrieved. Yesterday I re-subscribed via the app at £12.99. I then wanted to add family. Which I couldn't do. I emailed for help. I have now had an email that says you can't...

Jason

Spotify Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Premium to family upgrade

Hi all, Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written off on the next payment. If I go to the family page, I'm only able to choose...

Regular

Hi all,   Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written of...

1115366690

Newbie

5566 Views

18 replies

0 likes

  • 5566 Views
  • 18 replies
  • 0 likes

i can't activate premium code on gift card

last thursday i bought gift card from woolworth in australia but simply when trying it a lot of times it didn't work then always showed that premium code doesn't seem to be valid so went down to shop then got another one then tried it again again but...

Newbie

last thursday i bought gift card from woolworth in australia but simply when trying it a lot of times it didn't work then always showed that premium code doesn't seem to be valid so went down to ...

Peter__

Community Legend

537 Views

2 replies

0 likes

Account
Premium
  • 537 Views
  • 2 replies
  • 0 likes

Solved!! Still no premium ._.

Hi, I sent my money for a premium account, the money was taken away from me but I did not get a premium account. Also, I got a message:"It appears that your card does not work, or publisher of the card has technical problems. Do not worry, the money ...

Casual Listener

Hi, I sent my money for a premium account, the money was taken away from me but I did not get a premium account. Also, I got a message: "It appears that your card does not work, or publisher of the ...

Peter__

Community Legend

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Not getting my 2 months free subscriptions

Hello, Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered. How can i get my 2 months free (as promised)? Greetings, Ansjo

Newbie

Hello,   Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered.   How can i g...

OviiiOne

Community Legend

351 Views

3 replies

0 likes

Account
Premium
Subscription
  • 351 Views
  • 3 replies
  • 0 likes

Log in without Facebook, worked until today

Hello,A few weeks ago, i deactivatet my Facebook account,Spotify Premium still worked fine on my android phone and my windows computer when i logged in with my Spotify ID number.But now it is impossible to log in on my smartphone, on my pc i still ca...

Newbie

Hello, A few weeks ago, i deactivatet my Facebook account, Spotify Premium still worked fine on my android phone and my windows computer when i logged in with my Spotify ID number. But now it is i...

Peter__

Community Legend

381 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 381 Views
  • 1 replies
  • 0 likes

cancel subscription mid pay period

If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?

Casual Listener

If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?

Amarro

Community Legend

1283 Views

1 replies

0 likes

Account
Subscription
  • 1283 Views
  • 1 replies
  • 0 likes

Premium Account from Sprint has not updated

Signed up for Free 6 Month Premium Trial through Sprint. It is annotated on my Sprint plan that I do indeed have that. However, after signing in and out of Spotify, I am still listening to ads. I may just need another activation email. Please help.

Newbie

Signed up for Free 6 Month Premium Trial through Sprint. It is annotated on my Sprint plan that I do indeed have that. However, after signing in and out of Spotify, I am still listening to ads. 😞 ...

Peter__

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Account Hacked

My account has been hacked by someone named Jacob. I changed my password but he's still logged in, using my account and deleting all of my starred songs and playlists. I can't figure out what to do besides to just cancel my premium membership. Some h...

Newbie

My account has been hacked by someone named Jacob. I changed my password but he's still logged in, using my account and deleting all of my starred songs and playlists. I can't figure out what to do b...

Peter__

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Security
  • 221 Views
  • 1 replies
  • 0 likes

Student discount not working

Hi everyone, I am trying to sign up for the student discount - I have had premium for a while now but want to pay the 4.99 a month. I'm a full time student and have been for three years. When I click 'login' on the 'graduate to premium' page it simpl...

Casual Listener

Hi everyone, I am trying to sign up for the student discount - I have had premium for a while now but want to pay the 4.99 a month. I'm a full time student and have been for three years. When I cli...

Peter__

Community Legend

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Student Discount in US

Hello, I am insterested in subscribing for the student discounted premium on Spotify. My account was created through Facebook. When I click on "get premium" with the discount, I am asked to log in but once I log in this error appears: At first, I tho...

Newbie

Hello, I am insterested in subscribing for the student discounted premium on Spotify. My account was created through Facebook. When I click on "get premium" with the discount, I am asked to log i...

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Using PayPal from Argentina

I want to set up an account via the Dutch site of Spotify from Argentina (I am Dutch, working in Argentina) using PayPal. Is this possible?

Casual Listener

I want to set up an account via the Dutch site of Spotify from Argentina (I am Dutch, working in Argentina) using PayPal. Is this possible? 

Bognandez

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Solved!! Invoices paid but not account

Hello, I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying. Thanks

Newbie

Hello,   I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying.   Than...

OviiiOne

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Premium on wrong acount

I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it

Newbie

I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it

MichaelJerzak

Composer

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

I have a premium account but my playlists go random?

I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks

Newbie

I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks

Flixx

Community Legend

194 Views

2 replies

1 likes

Account
Premium
  • 194 Views
  • 2 replies
  • 1 likes