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Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • btwjw7hz8hiefvqsu56k
  • Newbie
  • 281247 Views
  • 825 replies
  • 84 likes
  • Account
  • 281247 Views
  • 825 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133833 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133833 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75905 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75905 Views
  • 63 replies
  • 8 likes

Spotify Gift Cards and Student Discounts

I purchased an e-gift card for myself, so I can pre-pay for services without linking my spotify to my bank account... I bought the card thinking it was a $10 gift card, however after I purchased it, I noticed that it says "$10---1 month". Since I am ...

  • Casual Listener
  • I purchased an e-gift card for myself, so I can pre-pay for services without linking my spotify to my bank account... I bought the card thinking it was a $10 gift card, however after I purchased it...
  • MichaelW
  • Community Legend
  • 3908 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 3908 Views
  • 3 replies
  • 0 likes

premium subscription lost

Need help with my account. Seven days ago played for premium used for three days then lost my status...

  • Newbie
  • Need help with my account. Seven days ago played for premium used for three days then lost my status...
  • Josh
  • Community Legend
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Spotify subscription extension

Hi.I received an email from spotify with the following text: "It’s true - your Premium subscription ends tomorrow! Click below to extend your subscription at spotify.com and pay less. In fact, 23% less. We used a calculator" I just clicked and extend...

  • Newbie
  • Hi. I received an email from spotify with the following text:  " It’s true - your Premium subscription ends tomorrow! Click below to extend your subscription at spotify.com and pay les...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Student Discount Changeover

Hello, I moved through the prompts to verify my status as a student but the discount is not showing up on my Subscription page. I was already a Spotify Premium member, but I just became aware of the discount. When I go back to the student discount pa...

  • Casual Listener
  • Hello,   I moved through the prompts to verify my status as a student but the discount is not showing up on my Subscription page. I was already a Spotify Premium member, but I just beca...
  • user-removed
  • Not applicable
  • 319 Views
  • 5 replies
  • 0 likes
  • 319 Views
  • 5 replies
  • 0 likes

Using spotify out of my country

Hi all, I'm trying to use my spotify account out of my country (Brazil) but, given the trial period of 14 days is already gone, it seems i need to change my profile and upgrade it. Do you know if I indeed need to pay more to use it? I just want more ...

  • Newbie
  • Hi all,   I'm trying to use my spotify account out of my country (Brazil) but, given the trial period of 14 days is already gone, it seems i need to change my profile and upgrade it. &nbsp...
  • Josh
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 167 Views
  • 1 replies
  • 0 likes

Regarding payment option &changing the country.

I have a subscription but the problem is i dont have a credit card anymore,so is there any other payment option aside from credit card? & one thing more,i just arrived here in Doha Qatar,How can o change the country? Please help.

  • Casual Listener
  • I have a subscription but the problem is i dont have a credit card anymore,so is there any other payment option aside from credit card? & one thing more,i just arrived here in Doha Qatar,How can ...
  • Josh
  • Community Legend
  • 1909 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 1909 Views
  • 1 replies
  • 1 likes

Please all is ready NEED to transfer my premium locked account

My locked account was through my now deleted facebook account the user was [snip] and now need to transfer that premium account to my new account and make it premium the new user name is rick.loreto please i need this right away =(

  • Regular
  • My locked account was through my now deleted facebook account the user was [snip] and now need to transfer that premium account to my new account and make it premium  the new user name is r...
  • kbrooksc
  • Community Legend
  • 294 Views
  • 10 replies
  • 0 likes
  • Account
  • 294 Views
  • 10 replies
  • 0 likes

Solved!! Someone appears to have hijacked my account

When I log in to Spotify my username appears for a split second in the top right corner but is then immediately replaced by "Steven Gerritse" who is completely unknown to me. All my playlists have been replaced with his. Please get this sorted for me...

  • Regular
  • When I log in to Spotify my username appears for a split second in the top right corner but is then immediately replaced by "Steven Gerritse" who is completely unknown to me. All my playlists have be...
  • cmrobbins42
  • Music Fan
  • 641 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Security
  • 641 Views
  • 12 replies
  • 0 likes

Solved!! How can I UNSUBSCRIBE to Spotify emails?

I have been trying to unsubscribe to these emails, without any success. Since September 2, I have submitted six unsubscribe requests. I have gone into my online profile and removed all requests for emails. I have submitted a "Contact Us" email, but o...

  • Casual Listener
  • I have been trying to unsubscribe to these emails, without any success.  Since September 2, I have submitted six unsubscribe requests.  I have gone into my online profile and removed all re...
  • jk10003
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • Other
  • 319 Views
  • 2 replies
  • 0 likes

Student Discount Error

Hello Everyone, I am trying to upgrade to student discount premium but when i enter my card information i receive an error " Oh no! Something has gone horribly wrong!" I have done a manual verification and received a congratulations email. Any help i...

  • Newbie
  • Hello Everyone, I am trying to upgrade to student discount premium but when i enter my card information i receive an error " Oh no! Something has gone horribly wrong!" I have done a manual verific...
  • MichaelW
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Student Discount

Hey everyone! I recently upgraded to Spotify Premium without getting the student discount, meaning I'm paying $10 a month, but I'd like to change to the student discount so that I'm only paying $5 a month. Does anyone know how I can do this without h...

  • Newbie
  • Hey everyone! I recently upgraded to Spotify Premium without getting the student discount, meaning I'm paying $10 a month, but I'd like to change to the student discount so that I'm only paying $5 a ...
  • MichaelW
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Send playlist to another account?

I have a Premium account that my wife and I shared. She made a playlist with 900 songs. Recently she created her own Premium account. How can she have access (and edit ) that playlist from my account? Can I send that playlist to her account?

  • Regular
  • I have a Premium account that my wife and I shared. She made a playlist with 900 songs. Recently she created her own Premium account. How can she have access (and edit ) that playlist from my ac...
  • bmantz65
  • Regular
  • 474 Views
  • 6 replies
  • 0 likes
  • 474 Views
  • 6 replies
  • 0 likes

How change the username?

I want to change my username.... How can i do it?

  • Newbie
  • I want to change my username.... How can i do it?
  • Amarro
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

What's happened to in-store Spotify gift cards?

I'm in my local Tesco, which used to stock loads of Spotify gift cards.<br><br>I'm looking now, and they all seem to have gone... Did Spotify cause this, or is Tesco just not shelving the cards?<br><br>Liam

  • Community Legend
  • I'm in my local Tesco, which used to stock loads of Spotify gift cards.&lt;br&gt;&lt;br&gt;I'm looking now, and they all seem to have gone... Did Spotify cause this, or is Tesco just ...
  • Liam
  • Community Legend
  • 1351 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1351 Views
  • 4 replies
  • 0 likes

Unable to add family member

Have tried to add my son to a family account, but he only gets an error "Du har inte rätt till den här planen", loosely translated "You don't have permission for this plan". Customer support have been trying without success to solve this, but no luck...

  • Community Legend
  • Have tried to add my son to a family account, but he only gets an error "Du har inte rätt till den här planen", loosely translated "You don't have permission for this plan". Customer support have bee...
  • Fred
  • Community Legend
  • 1004 Views
  • 12 replies
  • 0 likes
  • Account
  • 1004 Views
  • 12 replies
  • 0 likes

Someone hacked my account

So a while ago, spotify stopped playing music randomly. I thought this was just because I forgot to log out. Tried sign out everywhere, then my playlists disappeared. Recovered the playlists, but it happened again, and again. Then I created a playlis...

  • Visitor
  • So a while ago, spotify stopped playing music randomly. I thought this was just because I forgot to log out. Tried sign out everywhere, then my playlists disappeared. Recovered the playlists, but i...
  • MichaelW
  • Community Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • Account
  • 482 Views
  • 2 replies
  • 0 likes

activation impossible depuis un autre pays

Comment faire si le pays d'achat de spotify premium n'est pas le pays d'utilisation (suite à un cadeau) Je ne peux pas activer le compte... Aidez-moi SVP !

  • Newbie
  • Comment faire si le pays d'achat de spotify premium n'est pas le pays d'utilisation (suite à un cadeau) Je ne peux pas activer le compte... Aidez-moi SVP !
  • AshR
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Unable to download Spotify to my PC

Am trying to Download Spotify to my new computer but getting error message: Bad Request Your Browser sent a request that this server could not understand. Size of request header field exceeds server limit. Cookie /n

  • Newbie
  • Am trying to Download Spotify to my new computer but getting error message:   Bad Request Your Browser sent a request that this server could not understand. Size of request header field ...
  • AshR
  • Spotify Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Trouble Signing Up

I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it is correct. What can I do so I can sign up. I am us...

  • Regular
  • I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it ...
  • AshR
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Getting my free vodafone premium spotify account

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

  • Casual Listener
  • I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?
  • 1166256266
  • Newbie
  • 43210 Views
  • 4 replies
  • 2 likes
  • 43210 Views
  • 4 replies
  • 2 likes