Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80453 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654004 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734477 Views
18 replies
29 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8 Plus and HP LaptopOperating SystemAndroid My Question or Issue Since last week, my account has been getting hacked DAILY from around the world and within my own country (USA). This is quite frank...
Plan Premium Country United States Device Samsung Galaxy S8 Plus and HP Laptop Operating System Android My Question or Issue Since last week, my account has been getting hack...
Visitor
6676 Views
12 replies
3 likes
PlanPremiumCountryAustraliaDeviceWindows 10 Desktop & Samsung S10 My Question or IssueI'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login to the website so I know my username/Password are correct. When I tried to pl...
Plan Premium Country Australia Device Windows 10 Desktop & Samsung S10 My Question or Issue I'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login t...
Casual Listener
3135 Views
4 replies
0 likes
So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...
So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...
Visitor
10732 Views
14 replies
13 likes
PlanFree/PremiumCountryPolandDevicePC / Macbook ProOperating SystemWindows 10 / MacOS 10.15 My Question or IssueA friend of mine is unable to create a new account. It is just not working. She tried on many browsers (even in incognito mode) and differ...
Plan Free/Premium Country Poland Device PC / Macbook Pro Operating System Windows 10 / MacOS 10.15 My Question or Issue A friend of mine is unable to create a new account. It i...
Roadie
563 Views
3 replies
0 likes
PlanFreeCountryDenmarkDeviceiPhone SE. Asus eeebook x205taOperating SystemiOS 12.4, Windows 10 home My Question or Issuefirst, I created Spotify using my Facebook account.Then after some time, I changed my email to my Facebook account to my new Gmail...
Plan Free Country Denmark Device iPhone SE. Asus eeebook x205ta Operating System iOS 12.4, Windows 10 home My Question or Issue first, I created Spotify using my Facebo...
Community Legend
1654 Views
6 replies
0 likes
I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.
I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.
Roadie
631 Views
1 replies
0 likes
BrowserChrome Browser IssueWhen tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
Browser Chrome Browser Issue When tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
Roadie
658 Views
1 replies
0 likes
I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.
I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.
Community Legend
776 Views
2 replies
0 likes
My Question or IssueHello, I've just updated my Spotify account to Premium, so my husband and my 7 year old son can use Spotify. For my son I created a gmail account. But the problem is when I e-mail the Premium family link to his e-mail account the ...
My Question or Issue Hello, I've just updated my Spotify account to Premium, so my husband and my 7 year old son can use Spotify. For my son I created a gmail account. But the problem...
Casual Listener
756 Views
2 replies
0 likes
I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spotify cannot take payment from the new card. After tha...
I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spoti...
Spotify Legend
633 Views
1 replies
0 likes
PlanPremiumDevice(iPhone X and IPod touch ) My Question or Issue My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it for the last few weeks )but now (i have not changed anything),automatically i don'...
Plan Premium Device (iPhone X and IPod touch ) My Question or Issue My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it...
Casual Listener
772 Views
4 replies
0 likes
When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option in the contact form page. Help please!
When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option ...
Spotify Legend
897 Views
1 replies
0 likes
PlanPremium/FamilyCountryDEDevice Operating System My Question or IssueI subscribed to a premium account half a year ago. Now my wife started her family subscription. I now wanted to delete my own premium account -- but I cannot find it in the list o...
Plan Premium/Family Country DE Device Operating System My Question or Issue I subscribed to a premium account half a year ago. Now my wife started her family subscription. I no...
Spotify Legend
724 Views
3 replies
0 likes
I have had a session with online chat support with respect to Facebook/Spotify problem.They said that the premium account had to be closed and re-opened. I made it clear that I only had 5 minutes and would like to follow the steps to reset the accoun...
I have had a session with online chat support with respect to Facebook/Spotify problem. They said that the premium account had to be closed and re-opened. I made it clear that I only had 5 minutes a...
Moderator
583 Views
2 replies
0 likes
HiI have a problem, because I made (not on purpose) two accounts on the same email address. I didn't know it was possible. My problem is one of the account is Spotify free and the second one which I use all the time is Spotify premium. Sometimes I lo...
Hi I have a problem, because I made (not on purpose) two accounts on the same email address. I didn't know it was possible. My problem is one of the account is Spotify free and the secon...
Spotify Legend
878 Views
3 replies
0 likes
So, when i tried to login to my account, it shows this thing, i tried to reset location, and reinstall spotify, but it seems that it doesn't work...
So, when i tried to login to my account, it shows this thing, i tried to reset location, and reinstall spotify, but it seems that it doesn't work...
Moderator
930 Views
5 replies
0 likes
PlanFree/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant use spotify family because my spotify premium is still working, can you he...
Plan Free/Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Community Legend
708 Views
5 replies
0 likes
PlanPremium Family PlanCountryUnited StatesDeviceiPhone 11, Macbook Pro late 2016Operating SystemiOS 13.3.1, Mac CatalinaMy Question or IssueMy Spotify account has been linked to my Facebook since the beginning, and when I switched to a family plan, ...
Plan Premium Family Plan Country United States Device iPhone 11, Macbook Pro late 2016 Operating System iOS 13.3.1, Mac Catalina My Question or Issue My Spotify account has been linked to my...
Community Legend
360 Views
1 replies
0 likes
PlanPremiumCountryDEDeviceRaspberry Pi 2BOperating SystemVolumio My Question or IssueTo use Spotify Connect with a Raspi, I need to login to my Premium oder Family account. Though my name hat an "ö" in it (spotifreddö) and it does not recognise it as...
Plan Premium Country DE Device Raspberry Pi 2B Operating System Volumio My Question or Issue To use Spotify Connect with a Raspi, I need to login to my Premium oder Family ac...
Casual Listener
1989 Views
2 replies
0 likes
Hi to everyone,Today something strange is happening. My mother received a lot of emails for unauthorized access to her account, but she has no one! How do you explain this? There is a number to call in this situation? Thank you and best regards Edo
Hi to everyone, Today something strange is happening. My mother received a lot of emails for unauthorized access to her account, but she has no one! How do you explain this? There is a number to cal...
Spotify Legend
509 Views
1 replies
0 likes
