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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4583 Views
  • 1 replies
  • 9 likes
  • Security
  • 4583 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465007 Views
  • 976 replies
  • 111 likes
  • Account
  • 465007 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205592 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205592 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113216 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113216 Views
  • 72 replies
  • 12 likes

Payment problems

Hi everyone!I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for online payments... I have always paid by that on any webs...

  • Casual Listener
  • Hi everyone! I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for onl...
  • Robbie
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

after my trial

I just finished my trial on spotify , I wouldlike to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?

  • Newbie
  • I just finished my trial on spotify , I would like to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
  • Robbie
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Favorites are wrong

Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something with my local music ????? I hope you can solve it for me, Kind...

  • Regular
  • Dear,   I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something ...
  • hansplas8
  • Regular
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Deleted Facebook account, now I cannot access Spotify

Hi All I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Facebook deatail are now invalid. I am still been changed for the the account. ...

  • Casual Listener
  • Hi All   I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Fa...
  • Jamie
  • Spotify Legend
  • 615 Views
  • 5 replies
  • 0 likes
  • 615 Views
  • 5 replies
  • 0 likes

Spotify did something with premium!!

Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify says than i have to buy premium. I HAVE THAT ALREADY...

  • Newbie
  • Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify s...
  • Jamie
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Facebook Account Change

I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't want to cancel and loose my playlists since I have b...

  • Casual Listener
  • I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't w...
  • Peter__
  • Community Legend
  • 587 Views
  • 7 replies
  • 0 likes
  • 587 Views
  • 7 replies
  • 0 likes

Where is my 'what is new' link ???? It's GONE!!!

Does anyone knows why my 'what new' link is no more there, i upgraded it and it dissapeared and now i got a dumb discover link which gives me stupid songs... the "what s new link" is why I bought premium spotify as i loved it !!!

  • Casual Listener
  • Does anyone knows why my 'what new' link is no more there, i upgraded it and it dissapeared and now i got a dumb discover link which gives me stupid songs...   the "what s new link"  is...
  • MichaelJerzak
  • Composer
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Unsubscribing from notifications and emails

Please someone turn off my email updates every fortnight and however often. I am so sick of them and I can't even find an email address to send a nice email to. I have decided I do not want to use spoify for the time being, but am forced to receive t...

  • Newbie
  • Please someone turn off my email updates every fortnight and however often.  I am so sick of them and I can't even find an email address to send a nice email to.  I have decided I do not wa...
  • Peter__
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Changing internet connection so will have to change email

Going to change my internent connection so will have a different email address so how do i log in to my account if I change.

  • Newbie
  • Going to change my internent connection so will have a different email address so how do i log in to my account if I change.
  • Sam
  • Spotify
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

My premium account have been hacked ! I can log in on my computer and mobile still, but i dont want others to use my account, and the password have changed, so i dont have controll over my subscription either Please help

  • Casual Listener
  • My premium account have been hacked ! 😞   I can log in on my computer and mobile still, but i dont want others to use my account, and the password have changed, so i dont have controll over...
  • Sam
  • Spotify
  • 1273 Views
  • 22 replies
  • 0 likes
  • 1273 Views
  • 22 replies
  • 0 likes

Changing my billing date

I'd like to know how / if I can change my billing date from one day to another. I'm trying to have all my bills hit on or near the same day. Any help is appreciated! Best, Alex

  • Newbie
  • I'd like to know how / if I can change my billing date from one day to another. I'm trying to have all my bills hit on or near the same day. Any help is appreciated!   Best, Alex
  • Sam
  • Spotify
  • 1178 Views
  • 2 replies
  • 0 likes
  • 1178 Views
  • 2 replies
  • 0 likes

Where is customer service? Need to disconnect my premium from facebook.

I need to disconnect my premium account from facebook because I will be deleting my facebook. Even if I need to transfer my spotify premium account to a new account, I am okay with that. Can I transfer my stars and likes? How come there is no email o...

  • Visitor
  • I need to disconnect my premium account from facebook because I will be deleting my facebook. Even if I need to transfer my spotify premium account to a new account, I am okay with that. Can I transf...
  • Sam
  • Spotify
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Premium bought by mistake

Hi,yesterday i bought premium by mistake i don't want premium,can i back it and get my money back too ? Greetings.

  • Newbie
  • Hi,yesterday i bought premium by mistake i don't want premium,can i back it and get my money back too ?      Greetings.
  • Joe
  • Community Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

followers deleted

Hi there, I am hoping some can help me. I recently updated my spotify which was fine, but unfortunately all of my followers and following have been deleted. I am building a radio show at the moment and am using spotify as a platform. I am wondering i...

  • Casual Listener
  • Hi there,   I am hoping some can help me. I recently updated my spotify which was fine, but unfortunately all of my followers and following have been deleted. I am building a radio show at t...
  • Joe
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Can't pay for spotify unlimited

Hello, my free trial of spotify Premium just expired and I tried to pay for unlimited, but with no success. I'm from Portugal, and here we have a service called MBnet (it creates temporary VISA cards for single transactions), which is really easy to ...

  • Casual Listener
  • Hello, my free trial of spotify Premium just expired and I tried to pay for unlimited, but with no success.   I'm from Portugal, and here we have a service called MBnet (it creates temporary V...
  • user-removed
  • Not applicable
  • 1741 Views
  • 7 replies
  • 2 likes
  • 1741 Views
  • 7 replies
  • 2 likes

typed in wrong number by mistake...

I have 2 phones, 2 different services. When signing up for payment thru my phone bill, without even realizing it i accidentally entered the number for the wrong phone. Was curious as to how to switch to the number I want billed from?

  • Newbie
  • I have 2 phones, 2 different services. When signing up for payment thru my phone bill, without even realizing it i accidentally entered the number for the wrong phone. Was curious as to how to switch...
  • Sam
  • Spotify
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

I got Charged 4 Times in one day! Help

I payed this months subscription on the the 2nd, and yesterday i got charged 4 times of $9.99! Now i have over $145 of overdraft fees i have to pay to my bank. i tried contacting spotify multiple times to get a refund and no one ever gets back to me,...

  • Newbie
  • I payed this months subscription on the the 2nd, and yesterday i got charged 4 times of $9.99! Now i have over $145 of overdraft fees i have to pay to my bank. i tried contacting spotify multiple tim...
  • Sam
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Unlink Facebook and redeem the licence code

I used spotify premium connected with facebook. I deleted facebook totaly and installes spotify fresh with emailaccount. The licence code needs to be reset but nobody seems to know how or is willing to cooperate. Do I need to stop with spotify ? Rega...

  • Newbie
  • I used spotify premium connected with facebook. I deleted facebook totaly and installes spotify fresh with emailaccount. The licence code needs to be reset but nobody seems to know how or is will...
  • Sam
  • Spotify
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Double charged on Paypal

Hey team, since I was not able of signing with my credit cards eventhough they were botch current I decided to get a Paypal account but when I made the payment, Spotify double charged to me, with a time lapse of difference for 5 secs, the fact is tha...

  • Newbie
  • Hey team, since I was not able of signing with my credit cards eventhough they were botch current I decided to get a Paypal account but when I made the payment, Spotify double charged to me, with a t...
  • Sam
  • Spotify
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Facebook and Spotify not connecting properly

I've connected Spotify and my Facebook account. But, it doesn't look like its synced completely. When I view my profile, my username is still showing (not my name), and my Facebook default pic didn't import. On the lower left, I can see my name and d...

  • Casual Listener
  • I've connected Spotify and my Facebook account.  But, it doesn't look like its synced completely.  When I view my profile, my username is still showing (not my name), and my Facebook defaul...
  • Sam
  • Spotify
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes