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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88483 Views

9 replies

2 likes

Account
Login
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  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

748290 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757279 Views

18 replies

29 likes

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  • 18 replies
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Playlist Subscription

I unsubscribed to a playlist a while ago and I continue to recieve notifications from it when the person adds new songs. I tried resubscribing and unsubscrbing numerous times and logging in and out numerous times. This is incredubly frustrating and I...

Casual Listener

I unsubscribed to a playlist a while ago and I continue to recieve notifications from it when the person adds new songs. I tried resubscribing and unsubscrbing numerous times and logging in and out n...

Adam

Roadie

402 Views

1 replies

1 likes

  • 402 Views
  • 1 replies
  • 1 likes

Bought an e-card for someone in another country.

I did this last year as well, as it was to the same person. I'm in Norway, she's in New Zealand, and it worked perfectly that time around. But this time around, she was greeted with a message saying the code couldn't be redeemed because we weren't in...

Newbie

I did this last year as well, as it was to the same person. I'm in Norway, she's in New Zealand, and it worked perfectly that time around. But this time around, she was greeted with a message sayin...

dwaynems

Casual Listener

508 Views

3 replies

0 likes

  • 508 Views
  • 3 replies
  • 0 likes

I keep getting paused by others logged in my accounts

I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?

Regular

I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?

monets

Regular

870 Views

8 replies

0 likes

  • 870 Views
  • 8 replies
  • 0 likes

New iphone says I om on 48 hour trial even though I am premium user

I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on my old iphone. What can I do?

Newbie

I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on m...

Peter__

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

I think I've been hacked

I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account. Tried on my laptop computer and same thing shows. Please help.

Casual Listener

I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account.  Tried on my laptop computer and same thing shows....

agleim

Casual Listener

432 Views

2 replies

0 likes

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  • 2 replies
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Trying to cancel my subscription but keeps giving me error message

My free 30 day trial ends tomorrow and all I want to do is cancel my subscription. When I click cancel and it's at the page where it will verify my Facebook it gives me an error that I'm not logged in when I'm clearly logged in to my Facebook and Spo...

Casual Listener

My free 30 day trial ends tomorrow and all I want to do is cancel my subscription. When I click cancel and it's at the page where it will verify my Facebook it gives me an error that I'm not logged i...

Sam

Spotify

1650 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Playlists not showing in friends' profiles

Hello, I had some problems with my account recently where all of my playlists suddenly disappeared. Luckily the Spotify team stepped in and sorted it but since then, only about 4 of my 60 or so playlists are showing in my profile when my friends try ...

Casual Listener

Hello,   I had some problems with my account recently where all of my playlists suddenly disappeared.  Luckily the Spotify team stepped in and sorted it but since then, only about 4 of ...

PeterDegraff

Newbie

3339 Views

15 replies

0 likes

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  • 15 replies
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48 hour trial

When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.

Newbie

When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.

Peter__

Community Legend

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Started Free Trial - now EVERYTHING is gone

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/followers, etc. Recommendations are reset and every...

Casual Listener

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/...

chillannyc

Casual Listener

446 Views

2 replies

0 likes

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  • 2 replies
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Leaving Virgin Media - want to keep account and pay for premium service

Hi I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automatically, or is there something that can be done now? Andy

Newbie

Hi   I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automaticall...

Peter__

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

importat uninstall requirment

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again.THAT MEANS YOU TURN YOUR DEVICE COMPLETLY OFF AND THEN REBOOT FR...

Regular

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again. THAT MEAN...

Peter__

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Download Music Selection is missing?

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs I I'm located in Estonia! Thanks for answer allready!

Visitor

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs ...

Peter__

Community Legend

984 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

amex payment declined

hello allim trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong.Im sure the card is working fine as i have used it yesterday and the details are correct. what can i do? thanks ...

Casual Listener

hello all im trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong. Im sure the card is working fine as i have used it yester...

Peter__

Community Legend

998 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Synced an another spotify acc to my spotify-with-facebook account. and lost everything.

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it logins to new and clean account. I want my old stu...

Casual Listener

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it...

barisahmet

Casual Listener

1423 Views

2 replies

0 likes

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  • 2 replies
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Solved!! No more mobile devices in unlimted?

My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?

Newbie

My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?

Peter__

Community Legend

718 Views

2 replies

0 likes

  • 718 Views
  • 2 replies
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Lost all my music

Hello SpotifyI have an account ([Snip-Email~Peter]) and i got alot of musicBut then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i then tryed to log in on my normal Spotify then everyth...

Visitor

Hello Spotify I have an account ([Snip-Email~Peter]) and i got alot of music But then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i...

Peter__

Community Legend

591 Views

1 replies

1 likes

  • 591 Views
  • 1 replies
  • 1 likes

Spotify 30 day free trial?

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,but if i check my Spotify account it says i've got the p...

Casual Listener

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,b...

tommytinkroom

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

'Error in request' message trying to sign up for premium trial

Hi, Have tried three times to sign up for the premium trial, but get a simple: Error in request message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is ...

Newbie

Hi,   Have tried three times to sign up for the premium trial, but get a simple:   Error in request   message every time when I enter my card details and click on next. I a...

MattSuda

Spotify Star

2912 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Log in "incorrect."

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to another computer that isn't my main and an getting the ...

Regular

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to anot...

Peter__

Community Legend

1955 Views

8 replies

0 likes

  • 1955 Views
  • 8 replies
  • 0 likes