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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14922 Views

7 replies

11 likes

Security
  • 14922 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554978 Views

991 replies

116 likes

Account
  • 554978 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131283 Views

74 replies

12 likes

Account
Login
Premium
  • 131283 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Someone logged into my account and after changing the password is still listening on my spotify

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.

Visitor

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.  

Mario

Spotify Legend

2854 Views

2 replies

0 likes

Account
Premium
Security
  • 2854 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Account] Can't change country of my account (only one choice)

PlanFreeCountryFrance on my account and currently in KoreaDeviceSamsung Galaxy A5Operating SystemAndroid 8 I'm in korea for some month, so I used my 14 days of spotify in another country but now I need to change the country to be able to login, but I...

Casual Listener

Plan Free Country France on my account and currently in Korea Device Samsung Galaxy A5 Operating System Android 8   I'm in korea for some month, so I used my 14 days of spotify in anoth...

Peter

Spotify Legend

505 Views

3 replies

0 likes

Account
  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcast episode longs less than the original file

I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, its only occurs in Spotify in iTunes works well.I've ...

Visitor

I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, it...

Peter

Spotify Legend

438 Views

1 replies

0 likes

Other
  • 438 Views
  • 1 replies
  • 0 likes

Possibly stolen account?

PlanpremiumCountryUSDevicegalaxy 8Operating SystemAndroid My Question or IssueI was signed into my spotify premium account on both my computer and phone. My sister asked if she could use the account to listen to an album. I use 2 different passwords,...

Visitor

Plan premium Country US Device galaxy 8 Operating System Android   My Question or Issue I was signed into my spotify premium account on both my computer and phone. My sister asked if s...

Jose_M

Spotify Star

414 Views

1 replies

0 likes

Account
Login
  • 414 Views
  • 1 replies
  • 0 likes

No longer have access to Premium Account Email to Reset Password

PlanFree/PremiumCountry Device(iPhone 8,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I have a premium account under my college email. Once leaving college the email was deactivated by my school. I don't remember ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I have a premium account under my college...

Brunelicia

Community Legend

498 Views

1 replies

0 likes

Account
  • 498 Views
  • 1 replies
  • 0 likes

Facebook linked account deleted

PlanPremiumCountryThailand Device(iphone 11)Operating SysteMIOS 13My Question or IssueI’ve previously linked Spotify account with my Facebook account and bought premium. Then later a permanently deleted my facebook account and now I cant log in my sp...

Visitor

Plan Premium Country Thailand  Device (iphone 11) Operating SysteM IOS 13 My Question or Issue I’ve previously linked Spotify account with my Facebook account and bought premium. Then l...

OviiiOne

Community Legend

393 Views

1 replies

0 likes

Account
Login
Premium
  • 393 Views
  • 1 replies
  • 0 likes

If I delete the old Spotify account and make a new one, will my premium subscription be restored?

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Everyday new music gets added and all the effort goes ...

Casual Listener

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Eve...

Emilia_8

Community Legend

3283 Views

3 replies

0 likes

Account
Premium
Subscription
  • 3283 Views
  • 3 replies
  • 0 likes

Superuser Contribution Support Locked My Out of my Own Account

PlanPremiumCountryUSADeviceSamsung Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset my password, etc. etc. Since my account was hacked into all of my emails fr...

Visitor

Plan Premium Country USA Device Samsung   Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset ...

Petya

Community Legend

1265 Views

1 replies

1 likes

Security
  • 1265 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I deactivated my Facebook, and now i only have number/letters as mu username. I want to have my name

I have deactivated my FB, and now my name on spotify is the random numbers.I would love to have my name displayed instead of the username that is the numbers. Is that possible?

Newbie

   I have deactivated my FB, and now my name on spotify is the random numbers. I would love to have my name displayed instead of the username that is the numbers. Is that possible? &nbsp...

Ivan

Spotify Legend

3149 Views

3 replies

1 likes

Account
Premium
Subscription
  • 3149 Views
  • 3 replies
  • 1 likes

Superuser Contribution Account Issue

PlanFree/PremiumCountryIndonesianDevice(Samsung A50s)Operating System(Android 9) My Question or IssueMy payment is succeeded so that's not the problem. Also this account isn't connected to another premium account so that's not the problem either. And...

Visitor

Plan Free/Premium Country Indonesian Device (Samsung A50s) Operating System (Android 9)   My Question or Issue My payment is succeeded so that's not the problem. Also this account isn'...

user-removed

Not applicable

1072 Views

6 replies

0 likes

Account
Premium
  • 1072 Views
  • 6 replies
  • 0 likes

Solved!! Premium free trial

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueI just subscribed to the free trial of the premium account. And there as been taken 0.01 cents of my bank account (so the payment succeeded). H...

Casual Listener

  Plan Free/Premium Country Netherlands Device Samsung Galaxy s8 Operating System  Android Oreo   My Question or Issue I just subscribed to the free trial of the premiu...

Brunelicia

Community Legend

1087 Views

3 replies

0 likes

Account
Premium
  • 1087 Views
  • 3 replies
  • 0 likes

Someone manipulating daily playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

525 Views

1 replies

0 likes

Account
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Account Logged in in other countries without my permission

PlanPremiumCountryEgyptMy Question or IssueHello, i've something i wanna ask.today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!!is Spotify site Security is a JOKE!if it is then tell me to not renew the subscript...

Casual Listener

Plan Premium Country Egypt My Question or Issue Hello, i've something i wanna ask. today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!! is Spotify site Se...

Ahmed_Elrayes

Casual Listener

1352 Views

6 replies

0 likes

Account
Security
  • 1352 Views
  • 6 replies
  • 0 likes

Spotify changes my playlist without my consent

PlanPremiumCountryUruguayDeviceSamsung S9Operating SystemAndroid My Question or IssueSopify changes my playlist without my consent, I have this problem in my phone and also in my desktop (Windows). It´sd doing this very often, imposible to listen mus...

Casual Listener

Plan Premium Country Uruguay Device Samsung S9 Operating System Android   My Question or Issue Sopify changes my playlist without my consent, I have this problem in my phone and also i...

Emilia_8

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

I changed my playl.'s image, when I try to share on insta old one looks

PlanPremiumCountryTurkeyDeviceAlcatel shineOperating SystemAndroid My Question or IssueYesterday, I changed my playlists image. In spotify, new one looks there's no problem but when I share it on instagram story, old one looks.

Visitor

Plan Premium Country Turkey Device Alcatel shine Operating System Android   My Question or Issue Yesterday,  I changed my playlists image. In spotify,  new one looks there's ...

Luan

Spotify Star

626 Views

1 replies

0 likes

Other
  • 626 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t create new account

PlanFreeDeviceiPhone 7Operating SystemiOS 13 My Question or IssueMy friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixes have a bunch of songs by those artists and it’s bothering me. I decided...

Visitor

Plan Free Device iPhone 7 Operating System iOS 13   My Question or Issue My friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixe...

Mario

Spotify Legend

2181 Views

5 replies

0 likes

Account
Free
Login
  • 2181 Views
  • 5 replies
  • 0 likes

Premium

I would like to know why I took the offer of 3 months for 1, 10 euros and tells me that it will expire, that is 1 month. Since everyone has that offer, of course they don't give it to me ... and it's 3 months that they gave people in their time, whic...

Casual Listener

I would like to know why I took the offer of 3 months for 1, 10 euros and tells me that it will expire, that is 1 month. Since everyone has that offer, of course they don't give it to me ... and it's...

Luan

Spotify Star

1096 Views

5 replies

0 likes

Account
Premium
Unlimited
  • 1096 Views
  • 5 replies
  • 0 likes

Superuser Contribution Country issue

PlanFreeCountryPortugalDeviceiPhone 8sOperating SystemiOS 10 My Question or IssueI moved from Brazil to Portugal and my husband created a premium family account. I made the country change in my spotify account and still a message appears saying that ...

Visitor

Plan Free Country Portugal Device iPhone 8s Operating System iOS 10   My Question or Issue I moved from Brazil to Portugal and my husband created a premium family account. I made the c...

Petya

Community Legend

497 Views

2 replies

0 likes

Premium
Subscription
  • 497 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify emails in different language

PlanPremiumCountryAustraliaDeviceAndroidOperating SystemWindows 10 My Question or IssueMy account was compromised (new password issued) and now my emails from Spotify are arriving in Turkish, please revert back to English.

Visitor

Plan Premium Country Australia Device Android Operating System Windows 10   My Question or Issue My account was compromised (new password issued) and now my emails from Spotify are arr...

Petya

Community Legend

6633 Views

2 replies

1 likes

Account
Security
  • 6633 Views
  • 2 replies
  • 1 likes