Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80643 Views

9 replies

2 likes

Account
Login
  • 80643 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654709 Views

13 replies

4 likes

Account
  • 654709 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735368 Views

18 replies

29 likes

  • 735368 Views
  • 18 replies
  • 29 likes

My Spotify switches music by itself

wth this hs persisted MONTHS now. As soon as I play music the app switches to “listen on the web” and then a TOTALLY strange Music that I would NEVER listen to comes on. Like my account is hacked or something. As a result my music history is complete...

Newbie

wth this hs persisted MONTHS now. As soon as I play music the app switches to “listen on the web” and then a TOTALLY strange Music that I would NEVER listen to comes on. Like my account is hacked or ...

Jose_M

Spotify Star

1050 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1050 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same hacker?

My Question or IssueHi ...over and over again I seem to get the same french hip-hop albums appearing on my playlist. These are definately not mine and no matter how many times I log out of all devices or change my password, it keeps happening. I can'...

Casual Listener

    My Question or Issue Hi ...over and over again I seem to get the same french hip-hop albums appearing on my playlist.  These are definately not mine and no matter how many time...

Petya

Community Legend

1340 Views

3 replies

0 likes

Account
Security
  • 1340 Views
  • 3 replies
  • 0 likes

cant link facebook properly with spotify

had this problem some time ago. Didnt use spotify for a while but planning on getting premium. Still have this problem (post with 2 replies): https://community.spotify.com/t5/Accounts/Can-t-see-facebook-friends/m-p/4795489/highlight/true#M1519726

Casual Listener

had this problem some time ago.  Didnt use spotify for a while but planning on getting premium.   Still have this problem (post with 2 replies):   https://community.spotify.com/t5/...

Luan

Spotify Star

929 Views

1 replies

0 likes

Account
  • 929 Views
  • 1 replies
  • 0 likes

Reintentar pago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueComo puedo hacer que vuelvan a intentar pasar el pago de la suscripción de mi tarjeta? antes ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Como pu...

osornios

Spotify Star

6735 Views

1 replies

0 likes

Account
  • 6735 Views
  • 1 replies
  • 0 likes

Unable to share music to Instagram Story

PlanPremiumCountryUnited KingdomDeviceiPhone XS MaxOperating SystemiOS 13.1.1 My Question or IssueI recently changed my region on my account from the U.S. to the U.K. in order to qualify for the Premium Student Discount. Immediately after, I tried to...

Casual Listener

Plan Premium Country United Kingdom Device iPhone XS Max Operating System iOS 13.1.1   My Question or Issue I recently changed my region on my account from the U.S. to the U.K. in orde...

Emilia_8

Community Legend

1170 Views

1 replies

0 likes

Account
  • 1170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone was using my account

Hello, Recently I had problem with Spotify just stopping playing and I blamed my back-up phone. Some days ago I finally figured out why I had that problem, someone was using my spotify account to listen to music (they used browser, I use only phone)....

Visitor

Hello,   Recently I had problem with Spotify just stopping playing and I blamed my back-up phone. Some days ago I finally figured out why I had that problem, someone was using my spotify accou...

Petya

Community Legend

1261 Views

2 replies

0 likes

Account
Login
  • 1261 Views
  • 2 replies
  • 0 likes

Serious Account Issues

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemLatest iOS My Question or IssueI once registered Spotify via Facebook. Now I've got a Spotify account that took it's identification email address from Facebook. This email address is my main e...

Visitor

Plan Premium Country Australia Device iPhone 6S Operating System Latest iOS   My Question or Issue I once registered Spotify via Facebook. Now I've got a Spotify account that took it's...

Rene01

Community Legend

699 Views

1 replies

0 likes

Account
  • 699 Views
  • 1 replies
  • 0 likes

How could I make spotify automatically update my Facebook profile picture?

PlanFree DeviceWindows 10 Desktop My Question or IssueI have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised that I couldn't find a way to make Spotify automatically update my Facebook profil...

Newbie

  Plan Free   Device Windows 10 Desktop   My Question or Issue I have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised...

Rene01

Community Legend

1095 Views

1 replies

0 likes

Account
Free
Other
  • 1095 Views
  • 1 replies
  • 0 likes

My lifetime top artist is incorrect

I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wont move

Casual Listener

I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wo...

Emilia_8

Community Legend

2239 Views

2 replies

0 likes

Premium
  • 2239 Views
  • 2 replies
  • 0 likes

Solved!! Problem: Can't change Profile Picture

Hello! tldr;"Change" Button doesn't pop up in Windows Desktop Application on new Account. I've created a new Account, so that I can disconnect my Spotify Account from my Facebook account for good (It used to display Numbers at my name, I got annoyed ...

Visitor

Hello!   tldr; "Change" Button doesn't pop up in Windows Desktop Application on new Account.     I've created a new Account, so that I can disconnect my Spotify Account from my F...

eltoch

Composer

3191 Views

1 replies

0 likes

  • 3191 Views
  • 1 replies
  • 0 likes

Someone is using my account

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10+Operating SystemAndroidMy Question or Issue: So, someone keeps using my account. How do i notice? Because while i am in the middle of a Metallica song it switches to Mexican music. Then i switch back...

Visitor

Plan Premium Country Bulgaria Device Samsung Galaxy S10+ Operating System Android My Question or Issue:   So, someone keeps using my account. How do i notice? Because while i am in the...

Jᴀᴄᴋ

Roadie

1852 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 1852 Views
  • 2 replies
  • 0 likes

Cant login to Android app

PlanFreeCountryBrazilDeviceMoto X4Operating SystemAndroid 9 For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong and the recovery link is expaired. I tried to reinstall, I chacked the coun...

Regular

Plan Free Country Brazil Device Moto X4 Operating System Android 9   For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong a...

Luan

Spotify Star

3453 Views

7 replies

0 likes

Account
Login
  • 3453 Views
  • 7 replies
  • 0 likes

Facebook and Spotify

PlanPremiumCountryPolandMy Question or IssueHello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it created another account for me. The question is: can I somehow rem...

Visitor

Plan Premium Country Poland My Question or Issue Hello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it creat...

Emilia_8

Community Legend

717 Views

1 replies

0 likes

Account
  • 717 Views
  • 1 replies
  • 0 likes

Facebook & Spotify

PlanFreeCountryTurkeyDeviceDesktopOperating SystemWindows 10 My Question or IssueHi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't change my username and profile picture. Can you guys help me?

Casual Listener

Plan Free Country Turkey Device Desktop Operating System Windows 10   My Question or Issue Hi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't ch...

Emilia_8

Community Legend

1288 Views

4 replies

0 likes

Account
  • 1288 Views
  • 4 replies
  • 0 likes

Random playlists show up in recently played.

PlanPremiumCountryNorwayDeviceAndroid/Dekstop PCOperating SystemWindows 10/ONEPLUS A6003_22_190911 My Question or IssueRecently I've had several playlists show up in recently played as well as added to my follow list, due to the lack of login history...

Visitor

Plan Premium Country Norway Device Android/Dekstop PC Operating System Windows 10/ONEPLUS A6003_22_190911   My Question or Issue Recently I've had several playlists show up in recently...

Emilia_8

Community Legend

851 Views

1 replies

0 likes

Account
Login
Other
  • 851 Views
  • 1 replies
  • 0 likes

Solved!! Can not unlink spotify from unknown Playstaion

PlanPremiumCountrySlovakiaDevicePlaystation 4My Question or IssueHey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manually to unlink it. This may happened maybe years, months i do not k...

Casual Listener

Plan Premium Country Slovakia Device Playstation 4 My Question or Issue Hey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manual...

romanpoliacik

Casual Listener

4189 Views

6 replies

0 likes

Account
Login
Other
Premium
  • 4189 Views
  • 6 replies
  • 0 likes

Solved!! Profile picture gone and now can't upload or change

PlanFreeCountryPhillipines Device(Iphone 6 plus, Oppo A83, Samsung s8)Operating System(Windows 7) My Question or IssueI was a premium member before and i had uploaded a picture for my profile now it was removed and i can't upload a new one or change ...

Casual Listener

Plan Free Country Phillipines   Device (Iphone 6 plus, Oppo A83, Samsung s8) Operating System (Windows 7)   My Question or Issue I was a premium member before and i had uploaded ...

Kasmotmot

Casual Listener

1654 Views

2 replies

0 likes

Account
Free
  • 1654 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login with facebook

PlanPremiumCountryCanadaDevice(iPhone 7)Operating System(iOS 13.1.2) My Question or IssueI can't login to my spotify account with facebook, i have tried deleting and reinstalling both spotify and facebook.

Casual Listener

  Plan Premium Country Canada Device (iPhone 7) Operating System (iOS 13.1.2)   My Question or Issue I can't login to my spotify account with facebook, i have tried deleting and ...

Petya

Community Legend

1195 Views

5 replies

0 likes

Account
  • 1195 Views
  • 5 replies
  • 0 likes

Can't login with Facebook account!

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in or register with my facebook account. I've lost all ...

Visitor

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in o...

Jacob

Community Legend

888 Views

1 replies

0 likes

Account
Login
  • 888 Views
  • 1 replies
  • 0 likes

Spotify won't let me delete my account!

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old email. I searched up ways on how to delete a Spotify ac...

Visitor

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old emai...

Jacob

Community Legend

1621 Views

4 replies

0 likes

Account
  • 1621 Views
  • 4 replies
  • 0 likes