Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14910 Views

7 replies

11 likes

Security
  • 14910 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554840 Views

991 replies

116 likes

Account
  • 554840 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131275 Views

74 replies

12 likes

Account
Login
Premium
  • 131275 Views
  • 74 replies
  • 12 likes

Spotify Account Gone

On my mac i clicked, unlink spotify from facebook. But now i'm not able to login. It keeps saying that my account is managed from facebook. But i unlinked it. when i try to recover my password from account 1140991241 it keeps saying it. Now spotify m...

Visitor

On my mac i clicked, unlink spotify from facebook. But now i'm not able to login. It keeps saying that my account is managed from facebook. But i unlinked it.   when i try to recover my pass...

Liam

Community Legend

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Preimum

Hi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!

Newbie

Hi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!

Liam

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Problem with my subscription

I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your card number, etc., and I gave away, unfortunately we later...

Newbie

I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your ...

Liam

Community Legend

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Getting emails concerning someone's account that is not me...

I just received a couple of emails that were directed towards 'Katie' about people subscribing to her playlists, but I am not Katie and these are not my playlists. What should I do?

Casual Listener

I just received a couple of emails that were directed towards 'Katie' about people subscribing to her playlists, but I am not Katie and these are not my playlists. What should I do?

Richard

Community Legend

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

massive fail @ premium upgrade

hi spotify & community, i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't work, saying spotify hasn't received my payments (although i have...

Newbie

hi spotify & community,   i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't...

Sam

Spotify

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

30-DAY TRIAL: credit card doesn't work?

i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens? "Declined, please check or change payment details." All the information is correct....

Newbie

i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens?    "Declined, plea...

Sam

Spotify

496 Views

4 replies

1 likes

  • 496 Views
  • 4 replies
  • 1 likes

Solved!! Another Facebook Question

I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account. Suddenly I can't do that. I have a paid subscription and don't want to lose the month I've already paid for if I start another spotify ac...

Casual Listener

I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account.  Suddenly I can't do that.  I have a paid subscription and don't want to los...

SmillerGrace

Casual Listener

677 Views

7 replies

0 likes

  • 677 Views
  • 7 replies
  • 0 likes

Spotify claimed two times €4,99 for one month subscription

Hi Spotify,I've paid €4,99 for one month of subscription.But 3 days later Spotify took another €4,99 from my Paypal account?What to do now?Thanks,Regards.

Casual Listener

Hi Spotify, I've paid €4,99 for one month of subscription. But 3 days later Spotify took another €4,99 from my Paypal account? What to do now? Thanks, Regards.

JayAAP

Casual Listener

232 Views

2 replies

0 likes

  • 232 Views
  • 2 replies
  • 0 likes

Error 408

Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?

Newbie

Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?

Thedev

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Merging spotify

I had a old Facebook with spotiy ( cat profile)And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries I can't see my other Facebook account with my profile the user ...

Newbie

I had a old Facebook with spotiy ( cat profile) And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries 🙂 I ca...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Re: Deleted a Playlist?

Hello! I have two new iphones (one for work and one private) when I started spotify in these phones, all my playlist were gone. I tryed to restart spotify and remove it, but nothing helps. And when i started my private computer (MAC) all my playlist ...

Casual Listener

  Hello!   I have two new iphones (one for work and one private) when I started spotify  in these phones, all my playlist were gone. I tryed to restart spotify and remove it, b...

Simon_Lagervall

Casual Listener

345 Views

3 replies

0 likes

  • 345 Views
  • 3 replies
  • 0 likes

undo 'revoke spotify'

How can I undo 'revoke spotify' on facebook?

Newbie

How can I undo 'revoke spotify' on facebook?

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

New user

I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I need to Get premium or update the existing app?

Newbie

I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I nee...

Thedev

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! delete account

Hey! How do i delete my account? I've sent a support enquiry several days ago, and marked my email with .del? there is no information anywhere, and noone to answer my enquiry! Regards MT

Visitor

Hey!   How do i delete my account? I've sent a support enquiry several days ago, and marked my email with .del? there is no information anywhere, and noone to answer my enquiry!   ...

Thedev

Community Legend

1576 Views

23 replies

0 likes

  • 1576 Views
  • 23 replies
  • 0 likes

Cant cancel my subscription

Hey When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?

Newbie

Hey When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?

Liam

Community Legend

330 Views

3 replies

0 likes

  • 330 Views
  • 3 replies
  • 0 likes

Wrong gift card option

Hello! I bought a spotfy gift card for 2 months unlimited or 1 month premium and accidentally picked the 2 months unlimited option instead of the 1 month premium which I wanted. I was wondering if there's any way to change the subscription status of ...

Newbie

Hello!   I bought a spotfy gift card for 2 months unlimited or 1 month premium and accidentally picked the 2 months unlimited option instead of the 1 month premium which I wanted. I was wond...

Sam

Spotify

283 Views

2 replies

0 likes

  • 283 Views
  • 2 replies
  • 0 likes

paying with present card

Hello! I can´t login/pay my spotify. I have got 3mth spotify premiumpresent card and it´s not working. It is aktivated in store, but says invalid code??? Please help, thanks!

Newbie

Hello! I can´t login/pay my spotify. I have got 3mth spotify premiumpresent card and it´s not working. It is aktivated in store, but says invalid code??? Please help, thanks!  

Peter__

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Declining new card

Hi all, I know there's a few posts about this but I can't seem to find the solution. My VISA card has expired and I have 2 different spotify accounts, one of them has gone through fine and the new card has been accepted but the other won't work. The ...

Casual Listener

Hi all,   I know there's a few posts about this but I can't seem to find the solution.   My VISA card has expired and I have 2 different spotify accounts, one of them has gone throu...

Sam

Spotify

327 Views

5 replies

0 likes

  • 327 Views
  • 5 replies
  • 0 likes

Solved!! Recovering a deleted playlist

I recently deleted my playlist titled "Playlist". It containted pretty much any song I have listened to.Is there some way I can recover it or do I have to remake it, which would be inconvenient since it had hundreds of songs.

Casual Listener

I recently deleted my playlist titled "Playlist". It containted pretty much any song I have listened to.Is there some way I can recover it or do I have to remake it, which would be inconvenient since...

Thedev

Community Legend

426 Views

3 replies

0 likes

  • 426 Views
  • 3 replies
  • 0 likes

10 hour Limit problems (Help Plox)

Yeah i know you have 10 hours per Month but it has been a good few months now and it still hasnt reset? Help me Plox

Newbie

Yeah i know you have 10 hours per Month but it has been a good few months now and it still hasnt reset? Help me Plox

Liam

Community Legend

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes