Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555096 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131324 Views
74 replies
12 likes
Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code is all blank, I can read like 3 of the letters.Som...
Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code...
Community Legend
974 Views
1 replies
0 likes
Hi All, i'm on a 30 day trial of premium, and would like to download my playlists to my ipod, how do I do this?
Hi All, i'm on a 30 day trial of premium, and would like to download my playlists to my ipod, how do I do this?
Spotify
315 Views
1 replies
0 likes
Today when I opened spotify on windows, I was greeted to a giant advertisement with a picture of Justin Beiber on it that was an ad for some greatest hits 2012 album. By giant I mean big enough to hide all of the content on what's new. 1. As a premiu...
Today when I opened spotify on windows, I was greeted to a giant advertisement with a picture of Justin Beiber on it that was an ad for some greatest hits 2012 album. By giant I mean big enough...
Spotify
1151 Views
14 replies
2 likes
Tried logging in and initially thought I typed the password wrong - so I reset it, and tried again. Still will not log in, and I am absolutely certain I am using the correct password that I just reset.
Tried logging in and initially thought I typed the password wrong - so I reset it, and tried again. Still will not log in, and I am absolutely certain I am using the correct password that I just rese...
Community Legend
381 Views
1 replies
0 likes
Hello, I got Spitify 30 day trial on February 21st and was told to cancel before March 21st so I would not be billed. So I canceled it yesterday and I receives a receipt saying I had 1 month Premium for $9.99. Why is it saying this when I cancelled i...
Hello, I got Spitify 30 day trial on February 21st and was told to cancel before March 21st so I would not be billed. So I canceled it yesterday and I receives a receipt saying I had 1 month Premium ...
Community Legend
588 Views
2 replies
0 likes
I didn't have a facebook to connect Spotify to, so I created a 'dummy' account. Now I have a facebook with my own name and own friends, and would like to connect Spotify to that one. I tried logging in with my own facebook information, and it said 'w...
I didn't have a facebook to connect Spotify to, so I created a 'dummy' account. Now I have a facebook with my own name and own friends, and would like to connect Spotify to that one. I tried logging ...
Community Legend
501 Views
7 replies
0 likes
how do I delete spotify? Never use it but cant get rid of it either. HELP!
how do I delete spotify? Never use it but cant get rid of it either. HELP!
Community Legend
527 Views
1 replies
0 likes
So, before I bought a Spotify giftcard, I wanted to try whether Premium really was worth the money. I signed up for the 30 Day Trial and planned to unsubscribe before the trial expired. This being because a friend let me use her creditcard when subsc...
So, before I bought a Spotify giftcard, I wanted to try whether Premium really was worth the money. I signed up for the 30 Day Trial and planned to unsubscribe before the trial expired. This being ...
Community Legend
503 Views
1 replies
0 likes
Hi. I tried to upgrate my account to premium using PayPal, but Spotify still requires Credit Card. Is there another way to buy premium without a credit card in Poland?
Hi. I tried to upgrate my account to premium using PayPal, but Spotify still requires Credit Card. Is there another way to buy premium without a credit card in Poland?
Community Legend
569 Views
2 replies
0 likes
I want to delete my Spotify account, I've been trying to get onto the contact form but it isnt working. Could you please remove my account? Also you are horrible company while applying for your account , I wasnt given the option not to email all my f...
I want to delete my Spotify account, I've been trying to get onto the contact form but it isnt working. Could you please remove my account? Also you are horrible company while applying f...
Spotify
350 Views
4 replies
0 likes
Hello please help me restore My playlist that got deleted by The salesperson when I updated spotify!
Hello please help me restore My playlist that got deleted by The salesperson when I updated spotify!
Casual Listener
326 Views
4 replies
0 likes
I have been a subscriber for some months to Spotify premium. Today, I noticed I wasn't getting Facebook messages sent from a friend. I tried to "Disconnect from Facebook" in order to try to reconnect after trying to logout of the program without succ...
I have been a subscriber for some months to Spotify premium. Today, I noticed I wasn't getting Facebook messages sent from a friend. I tried to "Disconnect from Facebook" in order to try to reconnect...
Community Legend
247 Views
1 replies
0 likes
I just upgraded to spotify premium but my spotify iphone app does not recognize the upgrade. What's going on and how do I fix this?
I just upgraded to spotify premium but my spotify iphone app does not recognize the upgrade. What's going on and how do I fix this?
Community Legend
244 Views
1 replies
0 likes
I want to remove my account from this forum, because I disagree with the fact that I get sent e-mail and cannot turn that off. How do I do that.
I want to remove my account from this forum, because I disagree with the fact that I get sent e-mail and cannot turn that off. How do I do that.
Community Legend
284 Views
1 replies
0 likes
Hi, I am about to pay for 2 spotify accounts (me & my friend's) -both 5quid option - so will I get 2 direct debits every month (2x 5pounds) or would it be just one merged one (1x 10pounds).It's important for me as I want to open a reward account at H...
Hi, I am about to pay for 2 spotify accounts (me & my friend's) -both 5quid option - so will I get 2 direct debits every month (2x 5pounds) or would it be just one merged one (1x 10pounds). ...
Casual Listener
602 Views
4 replies
0 likes
I recently signed up for premium but noticed on my bank statement that I got billed twice, how do I get this corrected? Who do I contact?
I recently signed up for premium but noticed on my bank statement that I got billed twice, how do I get this corrected? Who do I contact?
Community Legend
325 Views
1 replies
0 likes
Hi when I used my redeem card I celected wrong (unlimeted) trying to correct it I tried to upgrade to Premium and recived this error ”It looks like you've not added payment details to your account yet. Please add your payment details here. You have 1...
Hi when I used my redeem card I celected wrong (unlimeted) trying to correct it I tried to upgrade to Premium and recived this error ”It looks like you've not added paym...
Community Legend
245 Views
1 replies
0 likes
Hola,Tengo contratado "Spotify Unlimited". Llevo un par de días que no puedo iniciar la sesión de Spotify. He desinstalado el programa y lo he vuelto a descargar. Una vez que aparece el cuadro de inicio, indico el e-mail y la contraseña, pero apaece ...
Hola, Tengo contratado "Spotify Unlimited". Llevo un par de días que no puedo iniciar la sesión de Spotify. He desinstalado el programa y lo he vuelto a descargar. Una vez que aparece el cuadro de i...
279 Views
0 replies
0 likes
hola llevo dos dias intentando entrar en mi cuenta... hoy he desistido y he cambiado la contraseña..... xq me sigue sin dejar entrar......
hola llevo dos dias intentando entrar en mi cuenta... hoy he desistido y he cambiado la contraseña..... xq me sigue sin dejar entrar......
232 Views
0 replies
0 likes
Hi. I can't download new playlist on my android, tried to free up more space on the phone by deleting other playlist, but this doesn't seem to be the problem. Spotify does not work on win 8. Tried many times to uninstall and install again, as it says...
Hi. I can't download new playlist on my android, tried to free up more space on the phone by deleting other playlist, but this doesn't seem to be the problem. Spotify does not work on...
Community Legend
288 Views
1 replies
0 likes
