Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396045 Views
  • 943 replies
  • 107 likes
  • Account
  • 396045 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170391 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170391 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98814 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98814 Views
  • 68 replies
  • 10 likes

NUS discount/account upgrade not working

I had an unlimited account, got an NUS extra card, put in all the details and it seemed to work fine - my subscriptions page said I now had a Premium account for the discounted price of £4.99. I tried to use spotify later that day and there had been ...

  • Newbie
  • I had an unlimited account, got an NUS extra card, put in all the details and it seemed to work fine - my subscriptions page said I now had a Premium account for the discounted price of £4.99. I trie...
  • Liam
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

PLEASE HELP! My facebook account is linked to my husbands Spotify...

Hi, Please help me resolve this.. I don´t know why but my facebook account is linked to my husbands Spotify and not to his. (don´t ask my how I did that :s ) How do we change this so that I don´t have my fb account linked to his Spotify account? I wa...

  • Newbie
  • Hi,   Please help me resolve this.. I don´t know why but my facebook account is linked to my husbands Spotify and not to his. (don´t ask my how I did that :s  ) How do we change this so...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Linking Facebook ruined my account

Hello there, i hope everyone is enjoying their day.I'm posting because i have sent several emails to spotify and i have posted on here before about my account.It says on here that i have a free account, but, that is only because i cant log into my Pr...

  • Newbie
  • Hello there, i hope everyone is enjoying their day. I'm posting because i have sent several emails to spotify and i have posted on here before about my account. It says on here that i have a fr...
  • Stupify
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium problem.

I bought a premium subscription with my mobile. Through paypal, and when I access it on my phone it says premium account. When I try to access my starred list it won't let me listen to anything. (except for a station created from the song i selected)...

  • Casual Listener
  • I bought a premium subscription with my mobile. Through paypal, and when I access it on my phone it says premium  account. When I try to access my starred list it won't let me listen to anything...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Facebook posting what I am listening too

I really don't want, what I am listening too, to post to facebook. Please tell me how to turn this off. I find the constant sharing of everything I do and others do annoying so please tell me how to turn this off.

  • Newbie
  • I really don't want, what I am listening too, to post to facebook.  Please tell me how to turn this off.  I find the constant sharing of everything I do and others do annoying so please tel...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Premium Service Cancellation Did Not Go Through

After signing up for the free month of Premium service, I realized this service was not suitable for my lifestyle. I cancelled it within a week of signing up and was recently charged the $9.99. I have not been able to utilize the Premium package as o...

  • Newbie
  • After signing up for the free month of Premium service, I realized this service was not suitable for my lifestyle. I cancelled it within a week of signing up and was recently charged the $9.99. I hav...
  • David
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

$27 NR Paid Item Fee?

My account got charged a 27.00 NR Paid Item Fee?What is a NR Paid Item Fee, and why did I get charged so much?Thanks.

  • Newbie
  • My account got charged a 27.00 NR Paid Item Fee? What is a NR Paid Item Fee, and why did I get charged so much? Thanks. 
  • David
  • Spotify Legend
  • 1271 Views
  • 3 replies
  • 1 likes
  • 1271 Views
  • 3 replies
  • 1 likes

purchased music impossible to download

Hi; I bought some music and so does confirm my credit card extract but I ain´t able to download. In fact the downloads are announced but I cannot use them at all. What can be the problem? Thanks. Rai.

  • Newbie
  • Hi; I bought some music and so does confirm my credit card extract but I ain´t able to download. In fact the downloads are announced but I cannot use them at all. What can be the problem? Thanks....
  • David
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Playlists disappeared, can't recover. just paid for premium, wtf.

hey all, I just got spotify premium and I was trying to download and cache my playlists onto my iphone. When I opened the device section on my computer my playlists didn't show up and a banner came up that said "cannot sync playlists." I deleted my c...

  • Regular
  • hey all, I just got spotify premium and I was trying to download and cache my playlists onto my iphone. When I opened the device section on my computer my playlists didn't show up and a banner came u...
  • Nobodyseven
  • Regular
  • 414 Views
  • 7 replies
  • 0 likes
  • 414 Views
  • 7 replies
  • 0 likes

NEED HELP!

Have a problem with my premium account! Tried to change my password yesterday. Tried 10 times, but it was impossible to change ... Now, when I try to log into my account, I get "error 404" firewall? I do not even have a firewall ... what should I do?...

  • Newbie
  • Have a problem with my premium account! Tried to change my password yesterday. Tried 10 times, but it was impossible to change ... Now, when I try to log into my account, I get "error 404" fire...
  • earsugar
  • Casual Listener
  • 265 Views
  • 5 replies
  • 0 likes
  • 265 Views
  • 5 replies
  • 0 likes

Wrong Password and/or Username???

HELP! I can't log in to Spotify.....I login via Facebook and I know my password and username are correct (they haven't ever changed), but I still can't log in. Is anyone else having problems???

  • Newbie
  • HELP!  I can't log in to Spotify.....I login via Facebook and I know my password and username are correct (they haven't ever changed), but I still can't log in.  Is anyone else having probl...
  • at77
  • Newbie
  • 2068 Views
  • 6 replies
  • 1 likes
  • 2068 Views
  • 6 replies
  • 1 likes

Have been charged twice

Hello, Who can help. I have bought 25 songs but invoiced for 50. I see 2 ID-Numbers with the same amount in my account. What's wrong! Thanks

  • Newbie
  • Hello, Who can help. I have bought 25 songs but invoiced for 50. I see 2 ID-Numbers with the same amount in my account. What's wrong!   Thanks
  • Richard
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Spotify account synced to incorrect Facebook account

Recently I logged onto my Spotify on my home computer to find out that it is showing my friend's facebook instead of my own. This only happened after I logged onto my Spotify via a friend's iPhone. Everything is identical to my own, i.e. the playlist...

  • Newbie
  • Recently I logged onto my Spotify on my home computer to find out that it is showing my friend's facebook instead of my own.  This only happened after I logged onto my Spotify via a friend's iPh...
  • Liam
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

left facebook - who to switch to user/password authentication

hi i have decided to leave facebook. as my spotify account is linked to my facebook account i would like to know if it is possible to change the authentication method to username / password ? or do i also have to quit my spotify premium account and a...

  • Newbie
  • hi   i have decided to leave facebook. as my spotify account is linked to my facebook account i would like to know if it is possible to change the authentication method to username / passwor...
  • Liam
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Puerto Rico vs. Spotify Free

I've been a free user of Spotify -- as have many of my friends -- here in Puerto Rico for some time. None of us have had an issue playing music as a free user until recently, I get an error message saying that my 14 days for listening abroad have end...

  • Newbie
  • I've been a free user of Spotify -- as have many of my friends -- here in Puerto Rico for some time. None of us have had an issue playing music as a free user until recently, I get an error message s...
  • 715 Views
  • 0 replies
  • 4 likes
  • 715 Views
  • 0 replies
  • 4 likes

Delete my spotify account

I have spotify account with Facebook. I sent 2 messages to customer support already. How do I delete my account? I would appreciate it.

  • Visitor
  • I have spotify account with Facebook. I sent 2 messages to customer support already. How do I delete my account? I would appreciate it.
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Moderator, how do I re-sync my playlist?

Hello, My entire playlist is currently not synched anymore. When I choose a song to play I get this message: "Track only available online" "This track is not synced and not available offline. Do you want to turn off offline mode and try to go online?...

  • Music Fan
  • Hello,   My entire playlist is currently not synched anymore. When I choose a song to play I get this message:   "Track only available online" "This track is not synced and not av...
  • superwhy
  • Music Fan
  • 1972 Views
  • 9 replies
  • 1 likes
  • 1972 Views
  • 9 replies
  • 1 likes

Mp3 mute at 3:50 on 4:37

Hello The song : Supreme humanism of megalomania from the artist Nile is mute at 3:50. I buy this song a week ago, i've just delete this from my computer for download it again then i overview that song is not full online too !

  • Newbie
  • Hello   The song   :  Supreme humanism of megalomania   from   the artist  Nile   is mute at 3:50.   I buy this song a week ago,&nb...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

premium disappeard

I have had premium for about half a year, and now i am suddenly a free user, and unable to pay for another month. The card is fine nd all that, and I have tried logging in and out, but it does not work. This also happened the 11/12 of march 2012, and...

  • Regular
  • I have had premium for about half a year, and now i am suddenly a free user, and unable to pay for another month. The card is fine nd all that, and I have tried logging in and out, but it does not wo...
  • Ebb_10
  • Regular
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

get rid of spotify

how can i delete/uninstall/cancel spotify completely from my computer?

  • Casual Listener
  • how can i delete/uninstall/cancel spotify completely from my computer?
  • user-removed
  • Not applicable
  • 2170 Views
  • 4 replies
  • 0 likes
  • 2170 Views
  • 4 replies
  • 0 likes