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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156205 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156205 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506595 Views
  • 985 replies
  • 112 likes
  • Account
  • 506595 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124450 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124450 Views
  • 74 replies
  • 12 likes

Bogus Charge

I am posting here because there is no other way I have received a response. I have tried several times to cancel my account and am still being charged. I have not used this service in months but continue to be charged. Please contact me asap.Calebpw

  • Regular
  • I am posting here because there is no other way I have received a response. I have tried several times to cancel my account and am still being charged. I have not used this service in months but cont...
  • tn5421
  • Newbie
  • 571 Views
  • 9 replies
  • 0 likes
  • 571 Views
  • 9 replies
  • 0 likes

music note tracks will not play

All songs in my Spotify library are FROM SPOTIFY. Now many of my tracks in numerous playlists I have created will not play and they have the music note beside them. Same issue with the link symbol

  • Newbie
  • All songs in my Spotify library are FROM SPOTIFY.  Now many of my tracks in numerous playlists I have created will not play and they have the music note beside them.  Same issue with the li...
  • 387 Views
  • 0 replies
  • 1 likes
  • 387 Views
  • 0 replies
  • 1 likes

Switching from Telia to Spotify

Hi, I have Spotify Premium through my Telia mobile phone contract. I am going to cancel this mobile phone contract but I want to keep my Spotify account and start paying to Spotify directly. Can this be done and how?

  • Newbie
  • Hi,   I have Spotify Premium through my Telia mobile phone contract. I am going to cancel this mobile phone contract but I want to keep my Spotify account and start paying to Spotify directly....
  • atwe
  • Casual Listener
  • 733 Views
  • 6 replies
  • 0 likes
  • 733 Views
  • 6 replies
  • 0 likes

Solved!! subscribed to free 30 day trial of premium but not able to use it

Hello, I've signed up for the free 30 day trial to premium but when I try to play a track it says I have exceeded my ten hour limit still? I've tried logging in and out of spotify but to no avail?

  • Regular
  • Hello,   I've signed up for the free 30 day trial to premium but when I try to play a track it says I have exceeded my ten hour limit still? I've tried logging in and out of spotify but to no ...
  • vintage-T
  • Casual Listener
  • 2326 Views
  • 30 replies
  • 0 likes
  • 2326 Views
  • 30 replies
  • 0 likes

My cat deleted my playlist!

Hello! My cat acceidently deleted my playlist Golista Please help.. My username is Christoferj Thanks

  • Regular
  • Hello! My cat acceidently deleted my playlist Golista 😕 Please help.. My username is Christoferj 🙂 Thanks
  • Peter__
  • Community Legend
  • 1639 Views
  • 8 replies
  • 2 likes
  • 1639 Views
  • 8 replies
  • 2 likes

Solved!! Lost Spotify Password/Facebook Password Changed.

I am logged in user name mperloe, and my Facebook address was changed. I do not know if I am a facebook log in or a Spotify login and do not remember the password. I just can't connect to Facebook through spotify. how do I change my facebook password...

  • Regular
  • I am logged in user name mperloe, and my Facebook address was changed. I do not know if I am a facebook log in or a Spotify login and do not remember the password. I just can't connect to Facebook th...
  • Peter__
  • Community Legend
  • 1539 Views
  • 7 replies
  • 0 likes
  • 1539 Views
  • 7 replies
  • 0 likes

where can i see premium codes that i inserted?

Hi, I need to know how i can to see in my spotify account, the remains premium codes that i inserted. Regards

  • Newbie
  • Hi,   I need to know how i can to see in my spotify account, the remains premium codes that i inserted.   Regards
  • David
  • Spotify Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

The music my friends are listening to isnt updated

Yesterday i verfyed with facebook to see the music my friends are listening. It worked fine the first hour, but now the songs arent updated. I havethe same songs as yesterday in it. What can i do ? Thx for any help!

  • Casual Listener
  • Yesterday i verfyed with facebook to see the music my friends are listening. It worked fine the first hour, but now the songs arent updated. I havethe same songs as yesterday in it. What can i do ?...
  • neo-x
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

friends keep getting mails

People (including my mom) keep getting emails when I for example add tracks to one of my playlists. At the bottom of these messages stand: "You are receiving this email because (my name) is sharing playlist updates with friends on Spotify." I don't w...

  • Newbie
  • People (including my mom) keep getting emails when I for example add tracks to one of my playlists. At the bottom of these messages stand: "You are receiving this email because (my name) is sharing...
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Unfriended Facebook friends still showing up

I recently unfriended some people on Facebook but I still see what they are listening to on Spotify. Is this a bug?

  • Casual Listener
  • I recently unfriended some people on Facebook but I still see what they are listening to on Spotify. Is this a bug?
  • Rorey
  • Spotify
  • 18833 Views
  • 14 replies
  • 1 likes
  • 18833 Views
  • 14 replies
  • 1 likes

Premium purchase problems

hello there i just tested a month spotify premium,now i wanna buy a new month of spotify premium and i like to pay with paypal where i have 60€ on it.when i try to buy a month it ask me to add a credit card on paypal.then i tryed to buy an ecard on s...

  • Visitor
  • hello there i just tested a month spotify premium,now i wanna buy a new month of spotify premium and i like to pay with paypal where i have 60€ on it.when i try to buy a month it ask me to add a cred...
  • Peter__
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

I clicked stop connection to Facebook and now my premium account is gone

I had Spotify running on my desktop for a while now and decided to install it on my laptop, everything went fine. I connected with Facebook and went to the settings. I unchecked the "connect to facebook" mark since I didn't want Spotify to post every...

  • Newbie
  • I had Spotify running on my desktop for a while now and decided to install it on my laptop, everything went fine. I connected with Facebook and went to the settings. I unchecked the "connect to faceb...
  • Sam
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Starred Songs/PLaylist missing. Tried the posted solutions.

Yesterday I was using spotify and then all of a sudden all but one of my starred songs was gone and a Playlist I had made using playlistify.org had disappeared. I looked through the other threads about similar problems but nothing has worked. I don't...

  • Casual Listener
  • Yesterday I was using spotify and then all of a sudden all but one of my starred songs was gone and a Playlist I had made using playlistify.org had disappeared.  I looked through the other threa...
  • Sam
  • Spotify
  • 456 Views
  • 4 replies
  • 0 likes
  • 456 Views
  • 4 replies
  • 0 likes

Once Subscribed playlist keeps sending notifications and emails after unsubscribe

Hi! Is there something wrong with the spotify client software, or the service itself? I once subscribed a playlist called "OFWGKTA" , but there seems to be a problem with it. I unsubscribed from it a few weeks ago with Windows client (pretty sure, if...

  • Casual Listener
  • Hi!  Is there something wrong with the spotify client software, or the service itself?  I once subscribed a playlist called "OFWGKTA" , but there seems to be a problem with it. I unsubs...
  • eekakkone
  • Casual Listener
  • 639 Views
  • 7 replies
  • 1 likes
  • 639 Views
  • 7 replies
  • 1 likes

Trying to upgrade to Premium it is asking me to verify with face book but keeps signing me in.

I am livid, I need my Spotify Premium for my trip tomorrow which doesn't look like it will happen.. I am so disappointed I've been here for two hours trying to figure this out. Wish I could just pay over the phone. It is connected to facebook.com/div...

  • Casual Listener
  • I am livid, I need my Spotify Premium for my trip tomorrow which doesn't look like it will happen.. I am so disappointed I've been here for two hours trying to figure this out. Wish I could just pay ...
  • user-removed
  • Not applicable
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

Spotify

Can anyone send me an invite for a premium spotify account? I got a code for my bday and lost it, so now I can't listen to music on my iphone. I can't afford the monthly payments, that's why I asked for a code on my bday. I appreciate your time, than...

  • Newbie
  • Can anyone send me an invite for a premium spotify account? I got a code for my bday and lost it, so now I can't listen to music on my iphone. I can't afford the monthly payments, that's why I asked ...
  • user-removed
  • Not applicable
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Facebook not connecting to spotify

I recently got locked out of my facebook account so had to start a new one... and my spotify wont let me connect to my new account!

  • Visitor
  • I recently got locked out of my facebook account so had to start a new one... and my spotify wont let me connect to my new account!
  • Peter__
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Nus Card Discount

Hello I just tried to sign my Nus card up for the discount I tried before but my card wasn't the right one. Now I have the right bank card it won't let me use my discount again, can someone help me?

  • Newbie
  • Hello I just tried to sign my Nus card up for the discount I tried before but my card wasn't the right one. Now I have the right bank card it won't let me use my discount again, can someone help me?
  • meahtenoha
  • Spotify
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Solved!! Offline synced on more then 3 devices message?!

I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message says that I just should quit and restarts spotify.BUT ...

  • Newbie
  • I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message say...
  • Richard
  • Community Legend
  • 55233 Views
  • 378 replies
  • 12 likes
  • 55233 Views
  • 378 replies
  • 12 likes