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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291069 Views

529 replies

34 likes

Account
Free
  • 291069 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541146 Views

990 replies

115 likes

Account
  • 541146 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129667 Views

74 replies

12 likes

Account
Login
Premium
  • 129667 Views
  • 74 replies
  • 12 likes

Bob Dylan Invasion

For some reason, Spotify chooses to play a song at random from the Bob Dylan collection after every song i ask to play. If i dont click back on the album of songs i would like to hear it will just continously play Bob Dylan. Its getting really annoyi...

Newbie

For some reason, Spotify chooses to play a song at random from the Bob Dylan collection after every song i ask to play. If i dont click back on the album of songs i would like to hear it will just co...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

log in troubles

i want to retrieve my password via email for spotify log in and not facebook as i am trying to link with sonos system!! can anyone help???

Newbie

i want to retrieve my password via email for spotify log in and not facebook as i am trying to link with sonos system!! can anyone help???

Sam

Spotify

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

cant log in

done everything and cant log in anymore

Regular

done everything and cant log in anymore

amandajwilliams

Regular

627 Views

4 replies

0 likes

  • 627 Views
  • 4 replies
  • 0 likes

Right facebook account, wrong spotify account.

I wish to cancel my subscription however as this account was made years ago it won't let me use my facebook log in (even though I've been using this to log in for years now) and I can't remember the original password and don't have access to the orig...

Newbie

I wish to cancel my subscription however as this account was made years ago it won't let me use my facebook log in (even though I've been using this to log in for years now) and I can't remember the ...

Peter__

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Trouble With purcasing à giftcard

Hi i am trying to buy à giftcard for My sister. but when i have enterd the card number and.Press accept i get à error message trying to do this from an iPad, do i ned flashplayer?

Newbie

Hi i am trying to buy à giftcard for My sister. but  when i  have enterd the card number and.Press accept i get à error message   trying to do this from an iPad, do i ned flashpl...

Peter__

Community Legend

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

error 408

Hi! I'm not able to connect to my spotify premium account. Everytime I try to log in, I get a message with "error 408". This may be because I have moved to another countrey, but when i tried to change my countrey I had to give my card number (from th...

Newbie

Hi!  I'm not able to connect to my spotify premium account. Everytime I try to log in, I get a message with "error 408". This may be because I have moved to another countrey, but when i tried ...

Sam

Spotify

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Spotify and country issues (Finland)

I am living in Finland. I have a Spotify Free account, and I moved from my home country months ago. I changed the country back in its day and Spotify was working for me as usual. But something happened three days ago: The thing is that I didn't move ...

Newbie

I am living in Finland. I have a Spotify Free account, and I moved from my home country months ago. I changed the country back in its day and Spotify was working for me as usual.   But somet...

Sam

Spotify

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

GIFT CARD not working on phone

Hi, today I purchased a gift card from Target to use premium on my phone. Everything worked out fine when redeeming the code and I can see under "account details" that I am registered as a "premium" user, the only problem is that when I log in to Spo...

Newbie

Hi, today I purchased a gift card from Target to use premium on my phone. Everything worked out fine when redeeming the code and I can see under "account details" that I am registered as a "premium" ...

Sam

Spotify

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Sorted - Application profile name & display picture are incorrect.

*edit* Sorted eventually. Reaffirmed my dislike for apple products too I can't see a delete thread option so a mod can obliterate this as they see fit

Casual Listener

*edit*  Sorted eventually. Reaffirmed my dislike for apple products too 😛 I can't see a delete thread option so a mod can obliterate this as they see fit 🙂 

egomke

Newbie

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

How do I stop sending emails to friends whenever I create a playlist?

Hi. I use the Create Playlist option as a way of organizing albums I want to listen to a lot. But occasionally I'll hear from random friends that they get an email whenever I do so. Is there a way to stop sending these emails? Not sure everyone needs...

Casual Listener

Hi. I use the Create Playlist option as a way of organizing albums I want to listen to a lot. But occasionally I'll hear from random friends that they get an email whenever I do so. Is there a way to...

Stupify

Community Legend

1491 Views

3 replies

0 likes

  • 1491 Views
  • 3 replies
  • 0 likes

Login failure after just upgrading!

I am having I massive problem logging into my account I recently ran out of time on my free trial so decided to upgrade to unlimited. I paid and was given an online receipt. Then I to login and it said it was not recognizing my details and there migh...

Casual Listener

I am having I massive problem logging into my account I recently ran out of time on my free trial so decided to upgrade to unlimited. I paid and was given an online receipt. Then I to login and it sa...

meahtenoha

Spotify

564 Views

6 replies

0 likes

  • 564 Views
  • 6 replies
  • 0 likes

Disabled without Notice

Hi, This is my new account that I created to try and solve this problem... My old account was disabled without notice. I used to pay monthly for premium but just this month paid $119.88 for 12 months of premium. Now my account is disabled and I don't...

Casual Listener

Hi,   This is my new account that I created to try and solve this problem...   My old account was disabled without notice. I used to pay monthly for premium but just this month paid...

meahtenoha

Spotify

459 Views

3 replies

0 likes

  • 459 Views
  • 3 replies
  • 0 likes

Ex gf's Facebook attached to new spotify account?!??!? Help!!!!

Hi hope you can help, I was setting my bf up on spotify and he doesn't have a Facebook, but I neglected to a) know this or b) notice that his laptop defaulted to his ex gf's Facebook, which then linked to his email and password for spotify!! It won't...

Casual Listener

Hi hope you can help, I was setting my bf up on spotify and he doesn't have a Facebook, but I neglected to a) know this or b) notice that his laptop defaulted to his ex gf's Facebook, which then link...

Gemmasimons

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

Won't play

Hi! I have just bought spotify premium to my account but when i log in it's impossible to play any music at all. I can search and all my playlists are avalible. It works on my phone but not on the computer and the internet and volume works fine. What...

Newbie

Hi! I have just bought spotify premium to my account but when i log in it's impossible to play any music at all. I can search and all my playlists are avalible. It works on my phone but not on the co...

Peter__

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

paylist

Hello, is there a way to export a playlist towards deezer?

Gig Goer

Hello, is there a way to export a playlist towards deezer?

Sam

Spotify

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

help me please

my top two artists are gone and i can't get them back into my top artist spots did i remove them or something and how do i get them back

Casual Listener

my top two artists are gone and i can't get them back into  my top artist spots did i remove them or something and how do i get them back

Peter__

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Help!

i contacted spotify via email a week ago and have not gotten a response back, here is the question i asked, i forgot my password and do not have access to the email address i signed up with, is it possible to email me my password at my current email?

Visitor

i contacted spotify via email a week ago and have not gotten a response back, here is the question i asked,  i forgot my password and do not have access to the email address i signed up with, is...

Peter__

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

reset password doesn't work because of I delete my facebook account

Subject says it. I had registered before the Facebook intergration, linked Facebook and stopped using spoty then deleted my facebook account. Now I want to come back and cant login, reset password does not work (gets me into the site, but not the sof...

Casual Listener

Subject says it.   I had registered before the Facebook intergration, linked Facebook and stopped using spoty then deleted my facebook account.   Now I want to come back and cant lo...

sleepingsword

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

All of my starred tracks are gone. Please help.

I have lost all my starred tracks. Please help. Thank you. 

Casual Listener

I have lost all my starred tracks. Please help. Thank you. 

Richard

Community Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes