Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351896 Views
  • 901 replies
  • 105 likes
  • Account
  • 351896 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152151 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152151 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88256 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88256 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Transferir playlist para uma nova conta

Boa tarde, eu gostaria de copiar minhas playlists de minha conta paulogabrielmirandasposisto@hotmail.com para uma nova conta.Email da nova conta :paulogabrielsposito@hotmail.com

  • Casual Listener
  • Boa tarde, eu gostaria de copiar minhas playlists de minha conta paulogabrielmirandasposisto@hotmail.com para uma nova conta. Email da nova conta :paulogabrielsposito@hotmail.com
  • vhyppolito
  • Newbie
  • 38250 Views
  • 129 replies
  • 1 likes
  • Account
  • 38250 Views
  • 129 replies
  • 1 likes

Zahlung fehlgeschlagen.

Plan PremiumCountry AustriaThe same credit card which has been in use for payment for years doesn't work anymore. The card ist not expired. Nothing has changed on my end, nor on my credit card provider's end. 3D Secure is and has always been activate...

  • Casual Listener
  • Plan Premium Country Austria The same credit card which has been in use for payment for years doesn't work anymore. The card ist not expired. Nothing has changed on my end, nor on my credit card pr...
  • ich999
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Followed artists disappearing

PlanPremiumCountry USADeviceGalaxy S7 and Windows LaptopOperating SystemAndroid Oreo and Windows 10 My Question or Issue I've noticed that while no other information (playlists, downloaded songs, etc) disappear, my followed artists seem to be resetti...

  • Regular
  •   Plan Premium Country  USA Device Galaxy S7 and Windows Laptop Operating System Android Oreo and Windows 10   My Question or Issue  I've noticed that while no other in...
  • jg2910
  • Regular
  • 1470 Views
  • 5 replies
  • 1 likes
  • Other
    Premium
  • 1470 Views
  • 5 replies
  • 1 likes

Frank Zappa songs unavailable??

I've seen this asked before, but it was a few years ago. In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there any possibility of anyone shedding some light on this? Songs such as T...

  • Casual Listener
  •   I've seen this asked before, but it was a few years ago.   In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there an...
  • Jose_M
  • Spotify Star
  • 334 Views
  • 1 replies
  • 1 likes
  • Other
  • 334 Views
  • 1 replies
  • 1 likes

Connect Facebook to Spotify - Problem

The title says it all. I connected my facebook to my spotify, but unfortunately I don't see my facebook username in profile. It's still the spotify-user. I'm attaching a picture so you all can see, is it supposed to look like that when you connect fa...

  • Regular
  • The title says it all. I connected my facebook to my spotify, but unfortunately I don't see my facebook username in profile. It's still the spotify-user. I'm attaching a picture so you all can see, i...
  • Jose_M
  • Spotify Star
  • 229 Views
  • 3 replies
  • 1 likes
  • Account
  • 229 Views
  • 3 replies
  • 1 likes

Solved!! Changed password, now can't log in on iPhone

I have a annual premium plan that was started in Australia (have been a Premium Member since 2015). This year I moved to New Zealand, but all was working well until last night I when changed my password . I can access my account on a browser on a Mac...

  • Casual Listener
  • I have a annual premium plan that was started in Australia (have been a Premium Member since 2015).  This year I moved to New Zealand, but all was working well until last night I when changed my...
  • Jose_M
  • Spotify Star
  • 270 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 270 Views
  • 3 replies
  • 1 likes

Can't use family premium account

Hi there, I used to use my relative's account named Anıl Can Alev. Then I tried to get my own family premium account. But all people I invite gets an email that Anıl invites them. Also when they accept they get wrong address error or the invite accou...

  • Casual Listener
  • Hi there,   I used to use my relative's account named Anıl Can Alev. Then I tried to get my own family premium account. But all people I invite gets an email that Anıl invites them.   A...
  • BlackPillow
  • Composer
  • 188 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 188 Views
  • 3 replies
  • 0 likes

Solved!! Can I change the facebook account attached to my Spotify?

So. My friend gave me his Spotify account, and his facebook was off course attached to it. I detached his facebook and tried to attach my own Facebook-account. When logging in through spotify desktop app, his facebook name appears again in the settin...

  • Regular
  •   So. My friend gave me his Spotify account, and his facebook was off course attached to it. I detached his facebook and tried to attach my own Facebook-account. When logging in through spotify...
  • Maxim
  • Spotify Star
  • 326 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 326 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Other] User Privacy Sharing Music

Dear Spotify, Let's just say, one I am quite disgusted in how long its taken me to find anywhere to actually submit this as a complaint in the ideas section. For customer services, you completely seem to be missing the "Customer Service" department c...

  • Newbie
  • Dear Spotify,   Let's just say, one I am quite disgusted in how long its taken me to find anywhere to actually submit this as a complaint in the ideas section.  For customer services...
  • Guido
  • Spotify Legend
  • 229 Views
  • 2 replies
  • 1 likes
  • Other
  • 229 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account Settings Won't Update From Facebook

Hey, I've had my Spotify account for literal years and I made it with my Facebook account. This was probably in like 2012 if I had to guess. Several weeks ago I changed my Facebook email and age, but it still hasn't updated on Spotify. I tried to cha...

  • Regular
  • Hey, I've had my Spotify account for literal years and I made it with my Facebook account. This was probably in like 2012 if I had to guess. Several weeks ago I changed my Facebook email and age, but...
  • Daisy
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login with Facebook

Hello, I am unable to use Facebook to login to my account. Whenever I use my Facebook details it says that they are already tied to a different account. This is regarding an old account that I had, which I don't have access anymore. Is there any way ...

  • Casual Listener
  •  Hello,   I am unable to use Facebook to login to my account. Whenever I use my Facebook details it says that they are already tied to a different account.   This is regarding an o...
  • Musclegainz
  • Casual Listener
  • 310 Views
  • 2 replies
  • 1 likes
  • Account
  • 310 Views
  • 2 replies
  • 1 likes

Superuser Contribution transferencia de listas

Hola necesito saber como tengo que hace para pedirles que transfieran todas mis configuraciones (playlists, musica, amigos, etc) de tu cuenta antigua a la nueva.

  • Newbie
  • Hola necesito saber como tengo que hace para pedirles que transfieran todas mis configuraciones (playlists, musica, amigos, etc) de tu cuenta antigua a la nueva.
  • Daisy
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not know my email address or password. Help

Hi. My account logged out on my phone and I only remember my unsername. I do not remember my password and every time I try to reset it, I dont receive an email to my usual email address, so I have no idea what email address is linked to it. I have no...

  • Visitor
  •    Hi. My account logged out on my phone and I only remember my unsername. I do not remember my password and every time I try to reset it, I dont receive an email to my usual email address...
  • Peter
  • Spotify Legend
  • 292 Views
  • 2 replies
  • 0 likes
  • Login
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution So I can't find a particular video...

PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue So there's this song by Mon Laferte called Antes De Ti and I absolutely love it. Well about couple weeks ago when I clicked on the artist's playlist (This i...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  So there's this song by Mon Laferte called Antes De Ti and I absolutel...
  • Peter
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
    Unlimited
  • 244 Views
  • 1 replies
  • 0 likes

Switching between countries

PlanPremiumCountry DK, ICE, BRDevice(iPhone 6s, windows, chromecast)Operating System(iOS 10, Windows 10.) My Question or Issue I would like to switch between countries as I please,sometimes I would like to get Icelandic playlists since I am from Icel...

  • Newbie
  • Plan Premium Country  DK, ICE, BR Device (iPhone 6s, windows, chromecast) Operating System (iOS 10,  Windows 10.)   My Question or Issue  I would like to switch between ...
  • HowardMarks
  • Composer
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 166 Views
  • 1 replies
  • 0 likes

Premium disappeared

I was part of family premium plan, but now, when i launched Spotify, i had free version... I'am not sure what really happened... I need some help.

  • Newbie
  • I was part of family premium plan, but now, when i launched Spotify, i had free version... I'am not sure what really happened... I need some help. 
  • Billy-J
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

Log in issues with premium

Hi everyone, I recently tried to get into my spotify account (which I use very often) and I can not log in. I am Premium and I moved into another country also recently. All my devices are not letting me use my premium account (apple and android). I h...

  • Casual Listener
  •   Hi everyone,   I recently tried to get into my spotify account (which I use very often) and I can not log in. I am Premium and I moved into another country also recently. All my device...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 216 Views
  • 3 replies
  • 0 likes

CANT CHANGE USERNAME

Please help me, im premium member of spotify and i tried everything to change my username. My username is eneshasan123 and my real name is Enes Hasanoğlu. İ didnt write my username in the first place, i connected my spotify account to my facebook acc...

  • Newbie
  • Please help me, im premium member of spotify and i tried everything to change my username. My username is eneshasan123 and my real name is Enes Hasanoğlu. İ didnt write my username in the first ...
  • Jose_M
  • Spotify Star
  • 262 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 262 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline settings

When I open up my Spotify it says that my device is offline when I am clearly on Wi-Fi and settings are set to be online and still no change has been done when I go into track I try to restart my phone to see if it would change nothing changed don't ...

  • Newbie
  • When I open up my Spotify it says that my device is offline when I am clearly on Wi-Fi and settings are set to be online and still no change has been done when I go into track I try to restart my pho...
  • christymac89
  • Newbie
  • 300 Views
  • 3 replies
  • 0 likes
  • Other
  • 300 Views
  • 3 replies
  • 0 likes