Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
DeviceXiaomi Pocophone F1Operating System Android pie My Question or IssueI just messed up with my facebook and spotify account.1st of all i logged in with my fb account a long time ago, but for some reason i think my main email wasnt connected with ...
The issue I want to resolve is that when I am at work listenging on my PC and someone at home says Alexa play _______ on spotify, it no longer can listen at work. So the question is:1. If I upgrade to premium can I listen at work while someoen at hom...
PlanPremiumCountryCzech Republic My Question or IssueHi! In the wake of this year's privacy scandals, I'm seriously considering deleting my Facebook account and erasing all my data in accordance with EU's GDPR citizen rights, as I no longer trust the...
Hello,I'm an artist on Spotify as 'Seventh Sea', when I search for myself on Spotify or when I have look at my releases after logging in, I find two names under which my releases have been split. I'm sure there's not another 'Seventh Sea' since all t...
I have connected my spotify to my facebook, and it still havent updated my full name to my account. It's been months as well. Any solution for that?
PlanPremium for StudentsCountry USADeviceAnyOperating SystemAny My Question or IssueI had Hulu before I added Spotify. Now that the two are merged into one subscription, I'm hoping I can control the logins (not the billing) separately. My Hulu accoun...
I've unfollowed a few artists, yet they remain in my library. I've had this problem on all my devices. I've refollowed and unfollowed, made sure that there weren't any of their songs saved, and even cleared the cache multiple times.Any idea how to fi...
Plan: PremiumCountryUS (current location), Singapore for account My Question or Issue Hi, I have been using Spotify in NYC, and I just realized that there are presale codes available via email for events / concerts and i can opt in to it via my accou...
PlanFreeCountry UKDevicePCOperating SystemWindows 8 My Question or Issue I opened spotify and realised that it had removed EVERY song from my playlists and wont let me listen to anything. Every song is greyed out and wont play. It seems that it is on...
Recently, about a week ago I created a new Spotify account because this account was made with Facebook and I don't want to have a Facebook based account anymore. I made my new account Premium while I was at the bus stop on my way home. When I got hom...
PlanFree CountryKorea DeviceDestop Operating SystemWindows 10 My Question or IssueHi, I created an account in the US and I am currently in the Korea.I can't log-in desktop and got the 408 error but can log-in to website. I tried change location but n...
My Question or Issue I want people that follows us on FB to get access to our playlists here on Spotify. Is that possible? Or how can i do this? In a similar way?Non followers shall not get access.
I would like to remove my spotify account on the accountname taiizI no longer use this account. Thanks
Hello yall.So, i setup a new spotify account under my new email/new phone and i cant find myself from my old account/phone (or any other i presume). my new username is "mjmseitif" and it does not pop up under search for some reason? So i cant be foun...
I have a Spotify family premium account, and today, I was using Spotify as I usually do. However, when I was browsing playlists suddenly my session got terminated and I got logged out, and I could not login using my password. I managed to quickly cha...
Hi everyone! I have been trying to play Ariana Grande's Sweetener and thank u next album, but it always says spotify is unable to play this right now. I am unable to listen on my iPhone 8 or MacBook Air which is very frustrating. I just want my Arian...
PlanPremiumCountry Germany My Question or IssueI don't have access to the e-mail address I registered with anymore and forgot my spotify password. But I qualified for students discount using Unidays(with another e-mail address). Is there a way to cha...
PlanPremiumCountryNL DeviceWindows DesktopOperating SystemWin 10 My Question or Issue Dear All, Having used spotify free for a while, I decided to go addfree and become a premium user. While using the free plan, I had my country set to DK because tha...
Operating SystemWindows 10, Firefox 65 My Question or Issue I try to edit my profile, but I can't. I always get the error :Email address already in use (But I'm not trying to edit it)I think it's because Spotify stored my e-mail address with a upperc...
PlanPremiumCountry United statesDevicePCOperating SystemWindows 10 My Question or IssueWhen ever I would try to add a song to my favourites it would not work and just show black album art when I tried to listen to it and I just completely uninstalled...