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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445442 Views
  • 970 replies
  • 108 likes
  • Account
  • 445442 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198818 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198818 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108115 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108115 Views
  • 70 replies
  • 11 likes

Moyen de paiement

PlanPremiumCountrySwitzerlandDeviceMacbook Pro late 2018Operating SystemiOS 11 My Question or IssueBonjour,Je n'arrive pas à payer mon abonnement Premium avec les cartes de crédit.J'ai essayé avec plusieurs cartes de crédit Mastercard et Visa et j'ai...

  • Casual Listener
  • Plan Premium Country Switzerland Device Macbook Pro late 2018 Operating System iOS 11   My Question or Issue Bonjour, Je n'arrive pas à payer mon abonnement Premium avec les cartes de...
  • Jose_M
  • Spotify Star
  • 390 Views
  • 3 replies
  • 1 likes
  • Account
  • 390 Views
  • 3 replies
  • 1 likes

How to find user name from payment

Help! Just moved my SIM to my new iPhone and let it do its thing to set up. Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a recognised user and the other doesn’t have premium attached. Can I...

  • Visitor
  • Help! Just moved my SIM to my new iPhone and let it do its thing to set up.    Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a ...
  • Billy-J
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

The UpDate

Ever since the update with spotify I haven't been able to login into my account, I even restarted my password and that has not help. I need help please

  • Newbie
  • Ever since the update with spotify I haven't been able to login into my account, I even restarted my password and that has not help. I need help please 
  • Luke
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Free
  • 238 Views
  • 1 replies
  • 0 likes

Move from USA to Singapore - problems with Spotify

Hi -I moved from USA to Singapore and it is not allowing me to update the country in my profile page. Actually I can't get into Spotify at all any longer on the phone App. I want to make sure my Spotify profile NOW see's me living in Singapore AND I ...

  • Newbie
  • Hi - I moved from USA to Singapore and it is not allowing me to update the country in my profile page. Actually I can't get into Spotify at all any longer on the phone App.   I want to make s...
  • Luke
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

profil

I cant upload profile picture. The loading button doesnt even come up. Is it probable that I am in the trial period?

  • Newbie
  • I cant upload profile picture. The loading button doesnt even come up. Is it probable that I am in the trial period?
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Not able to change my country

My brother is travelling abroad in New Zealand. As he wasn't able to upgrade his account on his own, I changed his profile to Germany and got him Spotify Prime for 1 month. Now I wanted to change the country back to New Zealand but I cannot change th...

  • Newbie
  • My brother is travelling abroad in New Zealand. As he wasn't able to upgrade his account on his own, I changed his profile to Germany and got him Spotify Prime for 1 month. Now I wanted to change the...
  • Luke
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Account login

I have tried to use my email and user, and have changed my password several times, but it keeps on telling me unable to log-in, anyone have a solution to this?

  • Newbie
  • I have tried to use my email and user,  and have changed my password several times,  but it keeps on telling me unable to log-in,  anyone have a solution to this?    
  • Luke
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Something wrong

I loged out of my Spotify acount (i dont remember why) and the they would not let me log in again. I know perfectly well what my email and password are. But everytime i pressed the "log in" butten it would say "logging in", but it would always change...

  • Newbie
  • I loged out of my Spotify acount (i dont remember why) and the they would not let me log in again.  I know perfectly well what my email and password are.  But everytime i pressed the "log i...
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Other
  • 179 Views
  • 1 replies
  • 0 likes

Not sure if someone else is using my Spotify account...

Last week ago I saw a foreign playlist(pretty sure it got deleted from my recents) in my recents and just decided to ignore, thinking it was nothing. Today I looked at my Wells Fargo and I saw that something was purchased for $9.99... can you please ...

  • Visitor
  • Last week ago I saw a foreign playlist(pretty sure it got deleted from my recents) in my recents and just decided to ignore, thinking it was nothing.  Today I looked at my Wells Fargo and I saw ...
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Premium family

HiI subscribed Spotify Premium Family last week, higher amount has already been debited, I send an invitation to my son by mail, however he was not able to get access and enjoy Spotiy premium family. What can be the reason ?

  • Newbie
  • Hi I subscribed Spotify Premium Family last week, higher amount has already been debited, I send an invitation to my son by mail, however he was not able to get access and enjoy Spoti...
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Won't let me log in!

Whenever I type in my account name and password the button will say "logging in" and then revert back to "log in" as if nothing happened, please help!

  • Newbie
  • Whenever I type in my account name and password the button will say "logging in" and then revert back to "log in" as if nothing happened, please help!
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Login work on my pc but not on my phone

Hello!As the title says I can login to my computer, but on my phone the app says "username / password incorrect", someone know how to fix it?

  • Newbie
  • Hello! As the title says I can login to my computer, but on my phone the app says "username / password incorrect", someone know how to fix it?
  • Luke
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • 1030 Views
  • 1 replies
  • 0 likes

Login problem in spotify app

I am unable to login in spotify app with coreeco details but when i tried to login in browser it logged me in so please fix this problem thankyou Username - Sagar2704Email- *snip*

  • Newbie
  • I am unable to login in spotify app with coreeco details but when i tried to login in browser it logged me in so please fix this problem thankyou   Username - Sagar2704 Email- *snip*
  • Luke
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Cannot reset password

The problem is this - I registered using the web site and it did not ask me to verify my password - but it did ask me to do so with my email address.Now the problem is that I have mistyped my password and now cannot access my account from another dev...

  • Newbie
  • The problem is this - I registered using the web site and it did not ask me to verify my password - but it did ask me to do so with my email address. Now the problem is that I have mistyped my passw...
  • Luke
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Postal code

I can't change my postal code. There is no such option in the "Edit profile" tab.Thanks.

  • Casual Listener
  • I can't change my postal code. There is no such option in the "Edit profile" tab. Thanks.
  • Luke
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Chang the zip code

How can I change my zip code to 700000? Thanks.

  • Casual Listener
  • How can I change my zip code to 700000? Thanks.
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 182 Views
  • 1 replies
  • 0 likes

Email Deactivated

I was logged out of my account. When I tried loggin back on, I could not remember my password. When I tried to re-set it I realized that the email I used when I signed up was deactivated. How can I log in now? Also, I had Spotify Premium.

  • Newbie
  • I was logged out of my account. When I tried loggin back on, I could not remember my password. When I tried to re-set it I realized that the email I used when I signed up was deactivated. How can I l...
  • Luke
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Why are there two languages on my song titles?

PlanPremiumCountry USADeviceAll (laptop, iPhone, and iPadOperating SystemWindows 10 and iOS 12 My Question or Issue I don't know if this is a new thing but over the last week or so I've noticed that some song titles have something next to them in a f...

  • Regular
  • Plan Premium Country  USA Device All (laptop, iPhone, and iPad Operating System Windows 10 and iOS 12   My Question or Issue  I don't know if this is a new thing but over the...
  • DolceBellaBaker
  • Regular
  • 1686 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 1686 Views
  • 5 replies
  • 2 likes

Solved!! One direction’s song

PlanPremiumCountryUSA DeviceiPhone6s Operating Systemios12 My Question or IssueHi, guys!As you see screenshot, I can’t play some one direction’s songs. What happned? Please solve it. Thank you.

  • Casual Listener
  •     Plan Premium Country USA   Device iPhone6s   Operating System ios12     My Question or Issue Hi, guys! As you see screenshot, I can’t play some one d...
  • maya423
  • Casual Listener
  • 1892 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1892 Views
  • 3 replies
  • 0 likes

Accidentally deleted Facebook Spotify account

PlanFreeCountryUnited States DeviceDesktopOperating SystemWindows 10 My Question or Issue So I had a Spotify account that was created through my Facebook in 2015, I made the decision to try and create a new account through my g-mail so I can log in d...

  • Newbie
  • Plan Free Country United States   Device Desktop Operating System Windows 10   My Question or Issue  So I had a Spotify account that was created through my Facebook in 2015,...
  • Bittencourt
  • Spotify Star
  • 256 Views
  • 1 replies
  • 1 likes
  • Account
  • 256 Views
  • 1 replies
  • 1 likes