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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Account Hijacked - Spotify hasn't responded

PlanPremiumCountry AustraliaDeviceSamsung Galaxy 8 My Question or IssueMy account has been hijacked and I filled out the contact form 2-3 days ago and have received an automatic reply that did not help at all. The person changed my email adress so I'...

  • Newbie
  • Plan Premium Country  Australia Device Samsung Galaxy 8     My Question or Issue My account has been hijacked and I filled out the contact form 2-3 days ago and have rece...
  • user-removed
  • Not applicable
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 317 Views
  • 1 replies
  • 0 likes

Hey, i need help!

PlanPremiumCountry New ZealandDeviceSamsung Galaxy Tab A6Operating System Android LollipopMy Question or IssueI would like all my playlists to be deleted

  • Casual Listener
  • Plan Premium Country  New Zealand Device Samsung Galaxy Tab A6 Operating System  Android Lollipop My Question or Issue I would like all my playlists to be deleted  
  • D_G
  • Music Fan
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Signed out everywhere, reset password, still having account issues

PlanPremium (Family Plan)Country United States & Grand CaymanDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Starting today, I have had difficulties with Spotify as there are constant interruptions to my music and songs being swit...

  • Newbie
  • Plan Premium (Family Plan) Country  United States & Grand Cayman Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Starting today, I have had diff...
  • D_G
  • Music Fan
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 395 Views
  • 2 replies
  • 0 likes

Trouble logging in with not in use email (and deleted Facebook)

I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so I cannot change my email through FB as suggested before. I...

  • Newbie
  •   I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so...
  • D_G
  • Music Fan
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 319 Views
  • 1 replies
  • 0 likes

My music stops automatically playing

PlanFree/PremiumCountry DeviceSamsung Galaxy s8Operating SystemAndroid Oreo My Question or IssueSince 3 months my music just stopped automaticly. I changed my password, logged me out from every device and reinstalled my app on my phone (s8). The prob...

  • Casual Listener
  •   Plan Free/Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo   My Question or Issue Since 3 months my music just stopped automaticly. I changed ...
  • Jose_M
  • Spotify Star
  • 895 Views
  • 5 replies
  • 0 likes
  • Premium
  • 895 Views
  • 5 replies
  • 0 likes

Using Spotify at Church Events with Proper License

I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music during our services. We must have the proper license to allow us ...

  • Newbie
  •   I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music d...
  • user-removed
  • Not applicable
  • 13116 Views
  • 1 replies
  • 0 likes
  • Account
  • 13116 Views
  • 1 replies
  • 0 likes

(ESPAÑOL) Ayuda con cuenta y Error code: 3

PlanFree/PremiumCountry México DeviceHuawei P9 / AndroidOperating SystemPC / Windows My Question or IssueHace unos días, quise escuchar musica en Spotify con mi cuenta premium cuando me llevé la sorpresa de que tenía que iniciar sesión en la App nuev...

  • Casual Listener
  •   Plan Free/Premium Country  México   Device Huawei P9 / Android Operating System PC / Windows   My Question or Issue Hace unos días, quise escuchar musica en Spo...
  • Jose_M
  • Spotify Star
  • 16996 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 16996 Views
  • 3 replies
  • 0 likes

Solved!! Re: Community Staff - Desert Island Discs

Sorry, new here. Please point me in the right direction if possible.Email from spotify today , after my email to them.They are telling me that any ad link clicks from my Facebook ads, which have me song link in them, do NOT count as plays on my Artis...

  • Newbie
  • Sorry, new here. Please point me in the right direction if possible. Email from spotify today , after my email to them. They are telling me that any ad link clicks from my Facebook ads, which have ...
  • Maxim
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account details pasted online

I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts. The dates line up in a few months ago when I had issues with someone else logging into my account and creating and deleting playlists. My accou...

  • Casual Listener
  •   I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts.   The dates line up in a few months ago when I had issues with someone else l...
  • Katerina
  • Spotify Legend
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

Solved!! Actualmente estás en modo sin conexión

PlanPremiumPaísEspañaDispositivoOnePlus 6Sistema operativoAndroid Oreo (8.1) Mi pregunta o problema ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entrar estaba la sesión cerrada... He intentado iniciar sesión pero aparece un mensaje que pone:...

  • Newbie
  •   Plan Premium País España Dispositivo OnePlus 6 Sistema operativo Android Oreo (8.1)   Mi pregunta o problema   ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entra...
  • Jose_M
  • Spotify Star
  • 19913 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 19913 Views
  • 1 replies
  • 0 likes

Close current account (facebook) and transfer to new account

PlanPremiumCountryUSA My Question or Issue I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I'd like to completely disconnect ties to facebook but still use my same...

  • Newbie
  • Plan Premium Country USA  My Question or Issue  I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I...
  • Jose_M
  • Spotify Star
  • 649 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 649 Views
  • 1 replies
  • 1 likes

Solved!! Problemas com login

PlanoPremiumPaís BrasilDispositivo(Sony Xperia Z)Sistema operacional(Android) Minha pergunta ou problema Bom dia,Venho enfrentando alguns problemas com o App da Spotify que tenho em meu smartfone e não consigo solução.Este problema já está me acompan...

  • Casual Listener
  • Plano Premium País  Brasil Dispositivo (Sony Xperia Z) Sistema operacional (Android)   Minha pergunta ou problema  Bom dia, Venho enfrentando alguns problemas com o App da S...
  • Bittencourt
  • Spotify Star
  • 2197 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 2197 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution One specific shared song on Facebook has no play button, but others have

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There a...

  • Casual Listener
  • It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried&nbs...
  • ravenlongman
  • Casual Listener
  • 1203 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 1203 Views
  • 4 replies
  • 0 likes

Superuser Contribution promotion suggestion

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

  • Regular
  • it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones
  • Katerina
  • Spotify Legend
  • 1008 Views
  • 5 replies
  • 0 likes
  • 1008 Views
  • 5 replies
  • 0 likes

Superuser Contribution I left facebook and want to connect using my email

So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had another account already registered on my email address. Anyway, is t...

  • Newbie
  •    So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had ano...
  • meahtenoha
  • Spotify
  • 446 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 446 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to reinstall

PlanFree/PremiumCountry usa Device galaxy 8 Operating System android My Question or Issue Spotify kept playing, draining battery. I uninstalled and tried to reinstall. When I logged in with my account and password it said it doesn't match. The help d...

  • Casual Listener
  • Plan Free/Premium Country usa   Device galaxy 8   Operating System android     My Question or Issue  Spotify kept playing, draining battery.  I uninstalled and...
  • TomLegend
  • Spotify Legend
  • 543 Views
  • 3 replies
  • 0 likes
  • Account
  • 543 Views
  • 3 replies
  • 0 likes

Payment taken but I can't see detail of receipts on my account

PlanFreeCountryUK Device(iPhone 6; DELL laptopOperating System(iOS 8; Windows 10,etc.) My Question or Issue I have been charged £9.99 in August for something, but don't know what, as the receipts are not showing in my account. I signed up for Free pa...

  • Casual Listener
  • Plan Free Country UK   Device (iPhone 6; DELL laptop Operating System (iOS 8; Windows 10,etc.)   My Question or Issue  I have been charged £9.99 in August for something...
  • Bethany_Dawn
  • Community Legend
  • 681 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 681 Views
  • 3 replies
  • 0 likes

How do I move my playlist and saved songs from my old account to new account I made?

I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?

  • Casual Listener
  • I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?
  • osornios
  • Spotify Star
  • 632 Views
  • 7 replies
  • 0 likes
  • Desktop
  • 632 Views
  • 7 replies
  • 0 likes

transfering music from premium to family account

PlanPremiumCountry the NetherlandsDevice Operating SystemWindows 10 My Question or Issue I've got most of my music in 'songs', so I can't put them online on Spotify. Now I am changing to a family account and I would like to transfer all of my music t...

  • Newbie
  • Plan Premium Country  the Netherlands Device   Operating System Windows 10   My Question or Issue  I've got most of my music in 'songs', so I can't put them online on Sp...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 1 likes
  • Premium
  • 412 Views
  • 1 replies
  • 1 likes