Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81740 Views

9 replies

2 likes

Account
Login
  • 81740 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657162 Views

13 replies

4 likes

Account
  • 657162 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738351 Views

18 replies

29 likes

  • 738351 Views
  • 18 replies
  • 29 likes

Solved!! [Account] Change Username

is there any way to change that random username?PlanPremiumCountry TRDevice(iPhone 8, PC)Operating System(iOS 10, Windows 10)My Question or Issue About User Name change

Casual Listener

is there any way to change that random username? Plan Premium Country  TR Device (iPhone 8, PC) Operating System (iOS 10, Windows 10) My Question or Issue  About User Name change

Billy-J

Spotify Star

999 Views

3 replies

0 likes

Account
Login
Other
  • 999 Views
  • 3 replies
  • 0 likes

Can’t find username??

PlanPremiumCountry UKDeviceIphone6s My Question or Issue:i have a new phone and need to log into Spotify on the app. I can’t remember the email address used for my premium account and when I check the app for the information it gives me my username i...

Visitor

  Plan Premium Country  UK Device Iphone6s   My Question or Issue: i have a new phone and need to log into Spotify on the app. I can’t remember the email address used for my p...

Billy-J

Spotify Star

913 Views

1 replies

0 likes

Login
Premium
  • 913 Views
  • 1 replies
  • 0 likes

Wrong picture for Discover Weekly playlist

PlanPremiumCountry United States Device(iPhone 7, Macbook late 2017, Windows 10 PC) My Question or IssueMy discover weekly playlist is showing my profile photo from 2 years ago. I've read some other threads which said to simply disconnect Facebook fr...

Casual Listener

Plan Premium Country  United States   Device (iPhone 7, Macbook  late 2017, Windows 10 PC)   My Question or Issue My discover weekly playlist is showing my profile photo ...

Keanu_C

Community Legend

443 Views

1 replies

0 likes

Account
  • 443 Views
  • 1 replies
  • 0 likes

Got kicked out, spotify wont allow login, and claims i aint premium.

PlanFree/PremiumCountry SwitzerlandDeviceIphone xOperating System(iOS 10 My Question or Issue I got kicked out of spotify on all my devices, denied login. When i wanted to reset my password (because facebook log in is not possible) it sent me email t...

Newbie

Plan Free/Premium Country  Switzerland Device Iphone x Operating System (iOS 10   My Question or Issue  I got kicked out of spotify on all my devices, denied login. When i wa...

osornios

Spotify Star

869 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 869 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook profile picture and name does not show after connecting to Facebook?

PlanFree/PremiumCountry DeviceDesktopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I made a normal Spotify account some time ago and I finally decided to connect to Facebook but my new profile pic and name won't show up...

Regular

Plan Free/Premium Country   Device Desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I made a normal Spotify account some time ago...

Guido

Spotify Legend

8206 Views

9 replies

0 likes

Account
  • 8206 Views
  • 9 replies
  • 0 likes

Spotify not asking for login credential on new iPhone?

PlanPremiumCountry CanadaDeviceiPhone 8Operating SystemiOS 11.4.1 My Question or Issue Just got my new iPhone, installed my apps, launched Spotify and it works right away without asking login credentials... How is it possible? My profile is not linke...

Casual Listener

Plan Premium Country  Canada Device iPhone 8 Operating System iOS 11.4.1   My Question or Issue  Just got my new iPhone, installed my apps, launched Spotify and it works righ...

Keanu_C

Community Legend

1182 Views

5 replies

0 likes

Account
Login
  • 1182 Views
  • 5 replies
  • 0 likes

cant log in with my facebook account anymore!

PlanFree/Premium Country netherlandsDeviceall devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update in cant log in with my facebook anymore. it gives me a error with the wrong password/username or t...

Casual Listener

Plan Free/Premium  Country  netherlands Device all devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  since the last update in...

Jose_M

Spotify Star

616 Views

3 replies

0 likes

Account
Login
  • 616 Views
  • 3 replies
  • 0 likes

Old e-mail address, forgotten password, Premium

Hi,I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I cant do that when signed in via Facebook. Is there really...

Casual Listener

Hi, I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I...

Jose_M

Spotify Star

568 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 568 Views
  • 3 replies
  • 0 likes

I only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I'

PlanPremium (now Student)CountryUKDevice(iPhone)Operating System(iOS 10) My Question or IssueI only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I've been paying per month?

Newbie

Plan Premium (now Student) Country UK Device (iPhone) Operating System (iOS 10)   My Question or Issue I only just realised I qualify for a student account, is there any way I can ...

Jose_M

Spotify Star

412 Views

1 replies

0 likes

Account
  • 412 Views
  • 1 replies
  • 0 likes

Wrong location in 'Upcoming Shows near me' email despite correct location in Spotify app/account

The emails I get show 'Upcoming Shows near Arlington' which is not my city... when I verify my location within the Spotify app (Mac), it correctly displays the city I live in within Pennsylvania. The correct city appears on the Concerts tab. Is there...

Casual Listener

The emails I get show 'Upcoming Shows near Arlington' which is not my city... when I verify my location within the Spotify app (Mac), it correctly displays the city I live in within Pennsylvania.&nbs...

mjb5168

Casual Listener

1522 Views

2 replies

0 likes

Account
  • 1522 Views
  • 2 replies
  • 0 likes

Deleted Facebook account

PlanFree/Premium My Question or IssueI have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I don't have a Facebook account any more. Any ideas on how I woul...

Newbie

Plan Free/Premium   My Question or Issue I have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I...

user-removed

Not applicable

582 Views

1 replies

0 likes

Premium
Security
  • 582 Views
  • 1 replies
  • 0 likes

Spotify can only play certain songs on one account

My Question or Issue I have 2 spotify accounts. Both are free and one works fine, while the other refuses to play any music added after a certain date. I tried all the basic fixes but when I played them on my other account it works fine. Same issues ...

Newbie

My Question or Issue  I have 2 spotify accounts. Both are free and one works fine, while the other refuses to play any music added after a certain date. I tried all the basic fixes but when I p...

osornios

Spotify Star

497 Views

1 replies

0 likes

Account
Other
  • 497 Views
  • 1 replies
  • 0 likes

Signed up with Facebook but email Spotify is using is an email address I no longer use

My Question or Issue So I signed up on Spotify with my Facebook account yet when I go to my settings it’s using an email address I no longer use with Facebook but the email address I used to creat Facebook. I no longer use that email address anymore ...

Newbie

    My Question or Issue  So I signed up on Spotify with my Facebook account yet when I go to my settings it’s using an email address I no longer use with Facebook but the email add...

osornios

Spotify Star

698 Views

1 replies

0 likes

Account
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t login into my premium account!! ))):

Plan Free Device (iPhone 7) Operating System (iOS 10) My Question or Issue I am using this account just to ask my question. So there is a very strange problem with my premium account. One day when I turned on the app I was logged off (I don’t know wh...

Visitor

  Plan Free Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I am using this account just to ask my question.  So there is a very strange problem ...

Jemi

Spotify Legend

953 Views

3 replies

0 likes

Account
Login
Premium
  • 953 Views
  • 3 replies
  • 0 likes

merge two Account!

Good evening to everyone,I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts?I would be grateful for an answer,Yours sincerely(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Good evening to everyone, I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts? I would be grateful for an answer, Yours sincerely (iOS 1...

Jose_M

Spotify Star

990 Views

1 replies

0 likes

Account
  • 990 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription linked to invalid account

I'I've been charged for premium subscription on my credit card which has been linked to an account that does not exist. Spotify changed my valid email address to an invalid email address, to which I do not have access. I've been charged for over 6 mo...

Newbie

I'I've been charged for premium subscription on my credit card which has been linked to an account that does not exist. Spotify changed my valid email address to an invalid email address, to w...

Peter

Spotify Legend

608 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 608 Views
  • 1 replies
  • 0 likes

Wrong band listed on my Artist page

My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page. Google searching for this either leads to pages that say "Not authorized" or "Line in is now deprecated.", etc. Or outdated solutions...

Casual Listener

My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page.   Google searching for this either leads to pages that say "Not author...

Maxim

Spotify Star

568 Views

1 replies

0 likes

Account
  • 568 Views
  • 1 replies
  • 0 likes

Unknown playlists in "last heard" (zuletzt gehört)

PlanPremiumGermany Device(iPhone 7) My Question or IssueHow come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched any of these playlists? Any ideas? Since everything else seems untouched, I doubt tha...

Newbie

  Plan Premium Germany   Device (iPhone 7)   My Question or Issue How come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched ...

Jose_M

Spotify Star

1104 Views

1 replies

0 likes

Account
Premium
  • 1104 Views
  • 1 replies
  • 0 likes

Misleading Input box during registering Spotify

Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was apply on that account. Just a simple mistake and c...

Newbie

Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was...

Jose_M

Spotify Star

441 Views

1 replies

0 likes

Account
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Transfer of Playlist Ownership/Duplicating Playlists to new account

I wanted to change the username on my account, but I can't do that so I've had to set up a new account. I have a bunch of playlists on my old account and want to transfer them to the new account. I've tried to create duplicates using methods previous...

Visitor

I wanted to change the username on my account, but I can't do that so I've had to set up a new account.    I have a bunch of playlists on my old account and want to transfer them to the n...

glowing

Casual Listener

22471 Views

7 replies

2 likes

Account
Other
  • 22471 Views
  • 7 replies
  • 2 likes