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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1077744 Views
  • 118 replies
  • 104 likes
  • Account
  • 1077744 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49533 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49533 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145729 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145729 Views
  • 4840 replies
  • 118 likes

Superuser Contribution How soon will I get my $9.99 refund?

Greetings, I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?

  • Music Fan
  • Greetings,   I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?
  • Alfredo
  • Roadie
  • 1345 Views
  • 1 replies
  • 0 likes
  • Other
  • 1345 Views
  • 1 replies
  • 0 likes

Sharing Spotify Premium With Family

I've tried to shave my subscription with a family member but when she inserts the requested informatios Spotify says she can't share Spotify with me.

  • Newbie
  •  I've tried to shave my subscription with a family member but when she inserts the requested informatios Spotify says she can't share Spotify with me.
  • Hangie
  • Regular
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

No access to account

Hello,I have a problem with my account. I lost my password from Spotify and the password for my Email. I used to have Spotity Premium, but last month Spotify couldnt get the money from my bank account. So I havent payed for it last month. Since I can...

  • Not applicable
  • Hello, I have a problem with my account. I lost my password from Spotify and the password for my Email. I used to have Spotity Premium, but last month Spotify couldnt get the money from my bank acco...
  • LithiumRobe
  • Newbie
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 277 Views
  • 2 replies
  • 0 likes

Close account

Looking to close my account to reset my library can’t do it on a desktop because I don’t have access to one to clear my library how can I do it?

  • Newbie
  • Looking to close my account to reset my library can’t do it on a desktop because I don’t have access to one to clear my library how can I do it?
  • kejt_
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Spotify account hacked using email with mailna.com domain

My account was hacked and email and password changed today. The email used by the hacker had the domain name mailna.com. However, mailna.com is not currently active domain. I'm guessing that the hack is programmed to figure out your username and pass...

  • Casual Listener
  • My account was hacked and email and password changed today. The email used by the hacker had the domain name mailna.com. However, mailna.com is not currently active domain. I'm guessing that the hack...
  • Hookooekoorider
  • Casual Listener
  • 889 Views
  • 2 replies
  • 0 likes
  • Security
  • 889 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login with internet connection?

Hello, It seems I can't log into Spotify with an internet connection, because if I put my password and username into the login section, if I have a stable connection. It gets the error message 3. But if I try it without an internet connection. It wor...

  • Casual Listener
  • Hello, It seems I can't log into Spotify with an internet connection, because if I put my password and username into the login section, if I have a stable connection. It gets the error message 3. But...
  • Alfredo
  • Roadie
  • 261 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 261 Views
  • 3 replies
  • 0 likes

User Name

Bonjour I would like to change my user name, for some reason I don't know, it's my daughter name and I would like to put my name instead Thank you

  • Newbie
  • Bonjour   I would like to change my user name, for some reason I don't know, it's my daughter name and I would like to put my name instead   Thank you
  • Annieheimes3
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Can't login

Hi there. Recently, I've been using Spotify and it's been working fine. Then it suddenly stopped logging me in, I've changed my password and I get nothing. I even made a brand new Facebook account, and logged in fine on the pc. Then I tried from my p...

  • Newbie
  • Hi there. Recently, I've been using Spotify and it's been working fine. Then it suddenly stopped logging me in, I've changed my password and I get nothing. I even made a brand new Facebook account, a...
  • phan_times
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution An hour wasted on some really simple issues.

I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists. Why Am I supposed to be scared like that all of a sudden? there is no date written of whi...

  • Music Fan
  • I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists.  Why Am I supposed to be scare...
  • iMaurice
  • Music Fan
  • 284 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 284 Views
  • 2 replies
  • 0 likes

Cannot activate my account after factory reset

I joined Spotify Premium 2 months ago but had to do a factory reset on my Android. I downloaded the app again entering the same email and password but I have lost all my playlist and when do a recovery I am told I do not have any playlists to recover...

  • Casual Listener
  • I joined Spotify Premium 2 months ago but had to do a factory reset on my Android. I downloaded the app again entering the same email and password but I have lost all my playlist and when do a recove...
  • jsannn
  • Community Legend
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plus de compte famille suite modification coordonnees CB

Bonjour, Suite au renouvellement de ma CB, le prelevement de mon abonnement famille a echoue. J'ai indique mes nouvelles coordonnees bancaires mais je n'ai plus acces a mon compte famille, je ne trouve qu'un abonnement premium.Avez-vous deje eu ce pr...

  • Newbie
  • Bonjour,  Suite au renouvellement de ma CB, le prelevement de mon abonnement famille a echoue. J'ai indique mes nouvelles coordonnees bancaires mais je n'ai plus acces a mon compte famille, je ...
  • Guido
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Using SMS token to verify family member instead of address

It is extremly frustrated that family memeber has to use exactly same address when joining Premium Family subscription, since it is common to forget the address detail when sign up the Premimum subscription.The funny thing is Spotify does not allow t...

  • Newbie
  • It is extremly frustrated that family memeber has to use exactly same address when joining Premium Family subscription, since it is common to forget the address detail when sign up the Premimum ...
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Can't change my country!

I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choose Morocco or any other country for that matter.Please help....

  • Newbie
  •   I moved from Belgium to Morocco and am unable to change my country. When I go in my profile options and try to click on the country list, it only gives me Belgium as an option, I cannot choos...
  • jeishonm
  • Regular
  • 264 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution When Does My Bill Go Out? NEED HELP FAST

Hello my bill payment says 3/4/18 for the date but i dont know wether it is the UK Notations Meaning The 3rd of April or if it is American Mean The 4th of March (Today) it didnt go out today if it is because its a sunday but i need to know which nota...

  • Newbie
  • Hello my bill payment says 3/4/18 for the date but i dont know wether it is the UK Notations Meaning The 3rd of April or if it is American Mean The 4th of March (Today) it didnt go out toda...
  • MonicaM_Bogota
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed phone: lost premium account but still charged

Hello, I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have Premium account but I was charged as if I have Premium account. I ...

  • Casual Listener
  • Hello,    I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have ...
  • antonisloizou88
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 620 Views
  • 2 replies
  • 0 likes

Abnormal activity in my account - what is it?

Hi there! Yesterday I have received a strage e-mail from spotify.Dear user: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is safe. To access your Spotify account, simply uninstall an...

  • Casual Listener
  • Hi there! Yesterday I have received a strage e-mail from spotify. Dear user: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is s...
  • mcclaud1
  • Newbie
  • 14811 Views
  • 9 replies
  • 0 likes
  • Account
  • 14811 Views
  • 9 replies
  • 0 likes

My account got hacked

Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in, my account was different. I had none of my premium...

  • Not applicable
  • Hello fellas. My account recently got hacked a little while ago. First off I noticed that entire albums for artists I have never heard of were downloaded into my library. Then when I tried to log in,...
  • user-removed
  • Not applicable
  • 372 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account access

Hello, I am signed up and paying for Spotify family but I cannot access my account at all, I can’t see what email it is connected to and have tried all options. Can you help me access my account? Thanks, lorraine

  • Not applicable
  • Hello, I am signed up and paying for Spotify family but I cannot access my account at all, I can’t see what email it is connected to and have tried all options. Can you help me access my account? Tha...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login

I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time. And I really want my account back.

  • Newbie
  • I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time.    And I re...
  • Alfredo
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Not able to change profile pic even with Facebook linked to Spotify account

Hi, I have been trying to figure this out by reading current posts, but none have been able to answer this: I log in with my facebook, but I can't change my profile picture and my account on here (the Spotify Community) doesn't have the same name as ...

  • Casual Listener
  • Hi, I have been trying to figure this out by reading current posts, but none have been able to answer this:   I log in with my facebook, but I can't change my profile picture and my account on...
  • Maxim
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 443 Views
  • 1 replies
  • 0 likes