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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75512 Views

26 replies

0 likes

  • 75512 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92931 Views

9 replies

2 likes

Account
Login
  • 92931 Views
  • 9 replies
  • 2 likes

I have lost my account information and I can't get it back.

PlanPremium (MY MAIN ACCOUNT)Country BrazilOperating SystemAndroidMy Question or Issue Hi, this is not my main account, I am just using this to get some help.I have lost my login and password of my premium account, since the e-mail used to login ther...

Casual Listener

Plan Premium (MY MAIN ACCOUNT) Country  Brazil Operating System Android My Question or Issue  Hi, this is not my main account, I am just using this to get some help. I have lost my ...

meganne124

Music Fan

1098 Views

7 replies

0 likes

Account
Login
Premium
  • 1098 Views
  • 7 replies
  • 0 likes

Superuser Contribution Recently Played feature doesn't work on desktop

PlanPremiumCountryUK DeviceDELL laptopOperating SystemWindows My Question or IssueThe "recently played" feature doesn't seem to work, it shows an empty page saying "Nothing here yet. Music will appear as you listen". However this situation has been l...

Casual Listener

Plan Premium Country UK  Device DELL laptop Operating System Windows   My Question or Issue The "recently played" feature doesn't seem to work, it shows an empty page saying "Noth...

InesA1

Casual Listener

2851 Views

2 replies

0 likes

Premium
  • 2851 Views
  • 2 replies
  • 0 likes

account connexion

Premium FamilyCountryBelgium Device(iPhone Operating SystemWindows 10 My Question or Issue Hello,I have a spotify premium account and each person in my account can log in with their email addresses but I am forced to login with a username and not pos...

Casual Listener

Premium Family Country Belgium   Device (iPhone 😎 Operating System Windows 10   My Question or Issue   Hello, I have a spotify premium account and each person in my acco...

davidcampagnolo

Casual Listener

478 Views

2 replies

0 likes

Account
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! How to change credit card number for auto renewal

Hi - I'm trying to change the CC number for auto renewing purposes. When I go to the 'subscription' tab - all I see is: Spotify PremiumYour plan will automatically renew on 12/31/18 and you'll be charged 9.99 CAD. When I click the change/cancel butto...

Casual Listener

Hi - I'm trying to change the CC number for auto renewing purposes. When I go to the 'subscription' tab - all I see is:   Spotify Premium Your plan will automatically renew on 12/31/18 and yo...

talia_designs

Casual Listener

2094 Views

5 replies

0 likes

Account
Premium
  • 2094 Views
  • 5 replies
  • 0 likes

Change email address

PlanStudent PremiumCountry GrecceDevice(iPhone 7)Operating System(iOS 11) My Question or Issue Hi, I have my spotify account connected with facebook but recently I changed my email address on facebook, so is there a way to change the email on spotify...

Visitor

Plan Student Premium Country  Grecce Device (iPhone 7) Operating System (iOS 11)   My Question or Issue  Hi, I have my spotify account connected with facebook but recently I ...

Billy-J

Spotify Star

448 Views

1 replies

0 likes

Account
Premium
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Account got hacked (?)

PlanPremiumCountry PhilippinesDeviceSamsung J7 PrimeOperating SystemAndroid Marshmallow My Question or Issue So as I was listening to some music as usual, a unfamilliar device suddenly "invaded" and changed the music to an unfamilliar song and it mad...

Casual Listener

Plan Premium Country  Philippines Device Samsung J7 Prime Operating System Android Marshmallow   My Question or Issue  So as I was listening to some music as usual, a unfamil...

Billy-J

Spotify Star

1648 Views

3 replies

0 likes

Security
  • 1648 Views
  • 3 replies
  • 0 likes

Account hacked multiple times

PlanPremiumCountry FranceOperating SystemAndroid My Question or Issue Hello,I have a major problem with the security of my password of my Spotify account. Someone has hijacked my account 3 times during this month. Everytime I am being hacked, I am co...

Visitor

  Plan Premium Country  France Operating System Android   My Question or Issue  Hello, I have a major problem with the security of my password of my Spotify account. Som...

Billy-J

Spotify Star

2197 Views

7 replies

2 likes

Account
  • 2197 Views
  • 7 replies
  • 2 likes

Facebook canceled, need to access account

Does anyone know how to log into your account if you deleted your facebook profile and used that to log into Spotify?

Newbie

Does anyone know how to log into your account if you deleted your facebook profile and used that to log into Spotify?

user-removed

Not applicable

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Following list

When I check my following list it doesn’t show the entire list of people I’m following. There are some artists I know for sure that I am following (some examples being Arethra Franklin and The Cranberries) but they don’t show up on my following list....

Casual Listener

When I check my following list it doesn’t show the entire list of people I’m following. There are some artists I know for sure that I am following (some examples being Arethra Franklin and The Cranbe...

JerryRhymefeld

Casual Listener

887 Views

1 replies

0 likes

Account
Other
Premium
  • 887 Views
  • 1 replies
  • 0 likes

Forgot my username and email

PlanPremiumCountry United StatesDeviceiPhone 7+ My Question or Issue Hi, I tried emailing but I got an email back directing me here.So, basically, I got logged out of Spotify and I don’t remember the email or the username associating it. I’ve tried a...

Casual Listener

  Plan Premium Country  United States Device iPhone 7+   My Question or Issue   Hi, I tried emailing but I got an email back directing me here. So, basically, I got log...

seaoux

Casual Listener

596 Views

2 replies

0 likes

Premium
  • 596 Views
  • 2 replies
  • 0 likes

Cant see my premium account

For some reason my Spotify account logged out and when I try to login again my premium account wasn’t there ! I have tried with the 3 only options I could ever do it ... my email ,user name shaennymedeirosand Facebook , none os this 3 had the perimia...

Visitor

For some reason my Spotify account logged out and when I try to login again my premium account wasn’t there ! I have tried with the 3 only options I could ever do it ... my email , user name shaenny...

jsannn

Community Legend

415 Views

1 replies

0 likes

Account
  • 415 Views
  • 1 replies
  • 0 likes

Problemi with spotify account associate with credit card

i all, I have a problem with the spotify account associated with my credit card(probably done by one of my sons ), I have received the recursive payment from Spotify but I don't know the related account, is there a way to retrieve the account from a ...

Newbie

i all, I have a problem with the spotify account associated with my credit card(probably done by one of my sons 😑), I have received the recursive payment from Spotify but I don't know the related ac...

Billy-J

Spotify Star

451 Views

1 replies

0 likes

Account
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Problems with account cancellation

PlanPremiumCountry ItalyDeviceNotebook AsusOperating SystemWindows 10 My Question or Issue Good evening, today I signed the 60 day free premium subscription with an account that I realized then that it was connected to Facebook, I wanted to cancel my...

Regular

Plan Premium Country  Italy Device Notebook Asus Operating System Windows 10   My Question or Issue   Good evening, today I signed the 60 day free premium subscription with ...

Billy-J

Spotify Star

1165 Views

9 replies

0 likes

Account
Other
  • 1165 Views
  • 9 replies
  • 0 likes

Can't get into my account

My Question or Issue isI'm not able to get into the account that I have premium on I forgot the password and when I try to retrieve it, it says I don't have an email connected to that account so I can't get the url to change my password. I don't feel...

Casual Listener

My Question or Issue is I'm not able to get into the account that I have premium on I forgot the password and when I try to retrieve it, it says I don't have an email connected to that account so I ...

Billy-J

Spotify Star

882 Views

3 replies

0 likes

Account
  • 882 Views
  • 3 replies
  • 0 likes

Not recieving invite email

PlanPremium for familyCountry DKDeviceAllOperating SystemAll My Question or Issue I resently changed My account from premium to Family, and All is good at My end. However when i try to send an invite to My girlfriend, shes not recieving the invite ma...

Casual Listener

Plan Premium for family Country  DK Device All Operating System All   My Question or Issue  I resently changed My account from premium to Family, and All is good at My end. H...

Zanki

Casual Listener

631 Views

4 replies

0 likes

Account
Login
  • 631 Views
  • 4 replies
  • 0 likes

dear spotify, please allow us to change our usernames :(

my username is literally dumbjoduck which i thought was cute back in 2014 ;-; now that i'm kind of getting into trying to promote my playlists, i can't be more frustrated because of how childish it sounds. i'm even embarrassed to share my playlists w...

Visitor

my username is literally dumbjoduck which i thought was cute back in 2014 ;-; now that i'm kind of getting into trying to promote my playlists, i can't be more frustrated because of how childish it s...

IguanaSetup

Community Legend

1619 Views

2 replies

1 likes

  • 1619 Views
  • 2 replies
  • 1 likes

My Account Hacked and All of My Songs Deleted.

PlanPremiumCountry TurkeyDevice(iPhone X)Operating System(iOS 11.) My Question or Issue Hello, I really need help guys I’ve been going crazy since yesterday.. Last day, When I tried to login my account it’s said that my account was running on a PS4 a...

Newbie

Plan Premium Country  Turkey Device (iPhone X) Operating System (iOS 11.)   My Question or Issue   Hello, I really need help guys I’ve been going crazy since yesterday..&nbs...

Maxim

Spotify Star

611 Views

1 replies

0 likes

Account
Premium
Security
  • 611 Views
  • 1 replies
  • 0 likes

Dont have access to original email and dont have facebook

Premium userUnited States (oregon) I have been a Spotify premium member for sometime. However, I have sold my business and lost access to my original email (it is no longer even an email anymore) and when I got a new phone it requires my information....

Newbie

Premium user United States (oregon)   I have been a Spotify premium member for sometime. However, I have sold my business and lost access to my original email (it is no longer even an email a...

Loxer

Community Legend

759 Views

1 replies

0 likes

Account
  • 759 Views
  • 1 replies
  • 0 likes

Cannot access account on mobile only

PlanPremiumCountry USADevice(motorola g6)Operating System(andriod 8.x)My Question or Issue My account thinks the password is incorrect when I log into spotify from mobile. I tried to use the password reset and upon accessing the account all of my inf...

Casual Listener

Plan Premium Country  USA Device (motorola g6) Operating System (andriod 8.x) My Question or Issue  My account thinks the password is incorrect when I log into spotify from mobile....

Nico

Community Legend

499 Views

2 replies

0 likes

Account
  • 499 Views
  • 2 replies
  • 0 likes