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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Nome de Usuario e Imagem

Não consigo mudar a imagem do meu perfil na pagina da minha conta, q não é a mesma e mudou algumas vezes desde q minha conta foi invadida, nos aplicativos, tanto no PC quanto no Android a imagem do perfil esta correta mas meu nome de usuario está dif...

Visitor

Não consigo mudar a imagem do meu perfil na pagina da minha conta, q não é a mesma e mudou algumas vezes desde q minha conta foi invadida, nos aplicativos, tanto no PC quanto no Android a imagem do p...

user-removed

Not applicable

1075 Views

7 replies

1 likes

Account
Premium
  • 1075 Views
  • 7 replies
  • 1 likes

Solved!! Why can't my wife and I listen to 2 separate playlists and devices at the same time?

Why can't my wife and I listen to 2 separate playlists on different devices at the same time? The reason we upgraded to family premium was to do that. whether we are on pc her iphone or my pixel. If I'm on the road I want to listen to my playlist it ...

Newbie

Why can't my wife and I listen to 2 separate playlists on different devices at the same time?  The reason we upgraded to family premium was to do that. whether we are on pc her iphone&...

Maxim

Spotify Star

2984 Views

1 replies

0 likes

  • 2984 Views
  • 1 replies
  • 0 likes

Account issue

PlanFree Country USADeviceSamsung Galaxy S8Operating System Android My Question or Issue I made spotify account under a fake email and I put in a random password because I wasn't sure I would use it I entered my credit card info and after I bought it...

Newbie

  Plan Free   Country  USA Device Samsung Galaxy S8 Operating System  Android   My Question or Issue  I made spotify account under a fake email and I put in ...

mikeymurph77

Regular

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Someone hacked my account

PlanPremium CountryChile DeviceMotorola Moto G4/Moto G 2013 Operating SystemWindows 10 My Question or IssueHi, I just wanted to state here that someone (or something) hacked my account 2 days ago (I didn't logged in for a couple of days until now). A...

Newbie

Plan Premium   Country Chile   Device Motorola Moto G4/Moto G 2013   Operating System Windows 10   My Question or Issue Hi, I just wanted to state here that someone (...

mikeymurph77

Regular

506 Views

2 replies

0 likes

  • 506 Views
  • 2 replies
  • 0 likes

Account hijacked

Hi there, I'm using Spotify Premium Family and today I noticed that someone listened to music and I didn't know the device (I made sure, that it was no one from my family). I immediately changed the password and logged out from all devices. Now I had...

Newbie

  Hi there,  I'm using Spotify Premium Family and today I noticed that someone listened to music and I didn't know the device (I made sure, that it was no one from my family).  I im...

mikeymurph77

Regular

566 Views

2 replies

0 likes

Security
Subscription
  • 566 Views
  • 2 replies
  • 0 likes

Não consigo alterar forma de pagamento

PlanFree, tentando conseguir um PremiumCountryBrasil DeviceMacbook AirOperating SystemiOS My Question or Issue Já tive uma conta premium, que deixou de funcionar porque cancelei meu cartão. Estou tentando trocar os dados do cartão, mas não aparece a ...

Newbie

Plan Free, tentando conseguir um Premium Country Brasil   Device Macbook Air Operating System iOS   My Question or Issue  Já tive uma conta premium, que deixou de funci...

Bittencourt

Spotify Star

2543 Views

3 replies

1 likes

  • 2543 Views
  • 3 replies
  • 1 likes

Country update issues.

Spotify doesn't work throwing 408 error (country set does not match the one set in your profile). So I go to spotify.com but there is only one option in dropdown and it's the old one. Another annoying thing is that the message is removed when there i...

Casual Listener

Spotify doesn't work throwing 408 error (country set does not match the one set in your profile). So I go to spotify.com but there is only one option in dropdown and it's the old one.   A...

MattSuda

Spotify Star

702 Views

5 replies

0 likes

Account
  • 702 Views
  • 5 replies
  • 0 likes

Spotify premium on account with deleted email and forgotten password

PlanPremiumCountryNetherlands DeviceSony Xperia XAOperating SystemAndroid 7.0 My Question or IssueI have an spotify premium account, but i don't know my password and the registrated email is deleted.. so i can't change my password or email to termina...

Newbie

  Plan Premium Country Netherlands   Device Sony Xperia XA Operating System Android 7.0   My Question or Issue I have an spotify premium account, but i don't know my passwo...

UrsKaczmarek

Casual Listener

482 Views

1 replies

1 likes

  • 482 Views
  • 1 replies
  • 1 likes

Solved!! Won’t update

PlanPremiumCountry UKDeviceiphone 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All of my friends have the new Spotify update but mine is not showing up as an update, I have deleted and redownloaded the app but still ...

Newbie

Plan Premium Country  UK Device iphone 7   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  All of my friends have the new Spotify ...

Loxer

Community Legend

1086 Views

2 replies

0 likes

Account
  • 1086 Views
  • 2 replies
  • 0 likes

Spotify KONTO vergessen

PlanPremiumCountry Deutschland (Germany)DeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Habe mir letztens ein neues Konto erstellt und mir ein paar Tage später spotify Premium zugelegt. Doch ich habe mich ausgeloggt und habe keine...

Visitor

Plan Premium Country  Deutschland (Germany) Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Habe mir letztens ein neues Konto erstellt und mir ein p...

user-removed

Not applicable

1700 Views

2 replies

0 likes

  • 1700 Views
  • 2 replies
  • 0 likes

Artistas Relacionados errados

Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENTE nada a ver comigo, outros gêneros, outros países ...

Newbie

Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENT...

Bittencourt

Spotify Star

916 Views

3 replies

0 likes

  • 916 Views
  • 3 replies
  • 0 likes

Joining Spotify

Hello, Can anyone tell me, how I find out when I joined Spotify? 

Newbie

Hello,   Can anyone tell me, how I find out when I joined Spotify?  

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Changing Subscribtion

PlanPremium My Question or Issue : Hey guys! I am trying to resubscribe my Spotify from Facebook to e-mail address. I know how to create new and delete an old acc however my question is if there is an option to move account form FB to @. Cause I gues...

Newbie

Plan Premium   My Question or Issue : Hey guys!  I am trying to resubscribe my Spotify from Facebook to e-mail address. I know how to create new and delete an old acc however my que...

Loxer

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription not working

Germany, Samsung Galaxy S5 Mini and multiple PCs My Issue:I have tried to purchase Spotify Premium (offer: 3 months for 0,99€) multiple times on multiple devices with the same account. Everytime I tried to pay, it puts me back to the website where yo...

Newbie

Germany, Samsung Galaxy S5 Mini and multiple PCs   My Issue: I have tried to purchase Spotify Premium (offer: 3 months for 0,99€) multiple times on multiple devices with the same account. Eve...

JulianA_Bogota

Roadie

613 Views

1 replies

0 likes

Account
Premium
Subscription
  • 613 Views
  • 1 replies
  • 0 likes

Lost of tagged songs

PlanPremiumCountry BelgiumDeviceAllOperating SystemAllMy Question or IssueHello,Since few time ago ( mainby since GDPR application date) I lost a lot of song tagged for my library (the check mark when you click). Anybody else are in such case?

Newbie

Plan Premium Country  Belgium Device All Operating System All My Question or Issue Hello, Since few time ago ( mainby since GDPR application date) I lost a lot of song tagged for my li...

Wearetriumphan1

Music Fan

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de Spotify Premium a Spotify Free

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue En dos ocasiones, me llegó la notificación de que ahora mi cuenta es Free, pero soy parte de un Plan Familiar Premium. ¿Me pueden ayudar?

Newbie

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  En dos ocasiones, me llegó la notificación de ...

JulianA_Bogota

Roadie

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Confused about ranking

PremiumCountryUS DeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhat is my rank, and how do I increase it?

Gig Goer

Premium Country US  Device iPhone 8 Operating System iOS 10   My Question or Issue What is my rank, and how do I increase it?  

DaytimeDisco

Gig Goer

1559 Views

6 replies

0 likes

Other
  • 1559 Views
  • 6 replies
  • 0 likes

Stranger using my account

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another device was on and I could see it in my recently played...

Newbie

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another dev...

beachdevo25

Music Fan

1295 Views

1 replies

0 likes

Premium
Security
  • 1295 Views
  • 1 replies
  • 0 likes

Lost username & account

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

Newbie

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

Maxim

Spotify Star

583 Views

1 replies

1 likes

Account
  • 583 Views
  • 1 replies
  • 1 likes

Superuser Contribution Need to change my email address

I have a new email address but I am unable to tell Spotify about it. Its instructions are incorrect: Go to Account Settings, click Edit Profile, and change the email address. The Email Address field is uneditable! Can some member of the Spotify brass...

Newbie

  I have a new email address but I am unable to tell Spotify about it. Its instructions are incorrect: Go to Account Settings, click Edit Profile, and change the email address. The Email Addres...

Dian

Spotify Legend

3501 Views

5 replies

5 likes

  • 3501 Views
  • 5 replies
  • 5 likes