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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421139 Views
  • 965 replies
  • 108 likes
  • Account
  • 421139 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186395 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186395 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103431 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103431 Views
  • 69 replies
  • 10 likes

Superuser Contribution Recently Played Artists aren't showing on my profile

I've checked the "show my current Top Artists" and the "publish my activity" options, and my Recently Played Artists still don't show on my profile. I've logged in from a second account and I still can't see it on my profile. This has been happening ...

  • Casual Listener
  • I've checked the "show my current Top Artists" and the "publish my activity" options, and my Recently Played Artists still don't show on my profile. I've logged in from a second account and I still c...
  • Alfredo
  • Roadie
  • 6426 Views
  • 3 replies
  • 14 likes
  • Account
    Other
  • 6426 Views
  • 3 replies
  • 14 likes

Como alterar o nome de usuário?

Como faço pra alterar o nome de usuário? 

  • Newbie
  • Como faço pra alterar o nome de usuário? 
  • Bittencourt
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Premium demora?

Cadastrei o cartão ontem no Spotify Premium e até agora estou usando o normal. É normal demorar um pouco?

  • Newbie
  • Cadastrei o cartão ontem no Spotify Premium e até agora estou usando o normal. É normal demorar um pouco?  
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for me but I'dont have premium

Every months was taken 13.99 TRY but I have not any premium accounts.How can i know ?

  • Newbie
  • Every months was taken 13.99 TRY but I have not any premium accounts. How can i know ?
  • user-removed
  • Not applicable
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution going in to old account

the problem i am have is that i logged in to my old account some how and it does not have the music i was origanly listening too the account i normaly use is called clover and i cant get back in to it this may be an running problem so if you could he...

  • Newbie
  • the problem i am have is that i logged in to my old account some how and it does not have the music i was origanly listening too the account i normaly use is called clover and i cant get back in to i...
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant logged in with my facebook account

my account username was Mekanik, then i wanted to changed my username, so i changed my facebook username, suddenly my account username change to random numbers and logging out itself. when i try log in with my old username and my current username, it...

  • Newbie
  • my account username was Mekanik, then i wanted to changed my username, so i changed my facebook username, suddenly my account username change to random numbers and logging out itself. when i try log ...
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes

transferring premium to another account

My dad finally agreed to get me a spotify premium but the problem is that he made another account that has the premium while my own is still free. All my music is on my own account and I really like to follow the statistics on spotify.me and I'd like...

  • Newbie
  • My dad finally agreed to get me a spotify premium but the problem is that he made another account that has the premium while my own is still free. All my music is on my own account and I really like ...
  • Maxim
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Ban" artist from radio

I had a charge and it's not from me. How do I go about contacting Spotify to get my my money refunded I had a charge $9.99 and it's not from me.

  • Newbie
  • I had a charge and it's not from me. How do I go about contacting Spotify to get my my money refunded I had a charge $9.99 and it's not from me. 
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists have disappeared

Just logged into my Spotify account and all my playlists are gone! How do I get them back??

  • Newbie
  • Just logged into my Spotify account and all my playlists are gone! How do I get them back??
  • user-removed
  • Not applicable
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution No data on my account settings

Hi! On the spotify i have no data on my email slot. I cant change it (its gray).I registered via facebook. And my birth date is false. I can't change it too.(gray slot too)I dont know what to do. On facebook everything is good, email, birth date.

  • Newbie
  • Hi! On the spotify i have no data on my email slot. I cant change it (its gray). I registered via facebook. And my birth date is false. I can't change it too.(gray slot too) I dont know what to do....
  • user-removed
  • Not applicable
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de pago de premium con cualquier tarjeta

NO LOGRO PAGAR MI MENSUALIDAD DE SPOTIY, CON CUAL QUIER TIPO DE TARJETA ME INDICA QUE EL METODO DE PAGO ES INVALIDO! QUIERO SABER QUE PASA?

  • Newbie
  • NO LOGRO PAGAR MI MENSUALIDAD DE SPOTIY, CON CUAL QUIER TIPO DE TARJETA ME INDICA QUE EL METODO DE PAGO ES INVALIDO! QUIERO SABER QUE PASA?
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Family reverted to Spotify Free

My account seems to have reverted to a Spotify Free account, but it is supposed to be part of my employer's Spotify Premium for Family plan -- a lot of the employees are part of this plan. How can I resolve this?

  • Newbie
  • My account seems to have reverted to a Spotify Free account, but it is supposed to be part of my employer's Spotify Premium for Family plan -- a lot of the employees are part of this plan.   H...
  • user-removed
  • Not applicable
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperar mi cuenta Premium

Hola,Tenia mi cuenta premium activa, pero al parecer por errores de pago se cancelo y perdi toda la info que ya tenia ahi. Quisiera saber como poder recuperarla agregando un nuevo metodo de pago

  • Newbie
  • Hola, Tenia mi cuenta premium activa, pero al parecer por errores de pago se cancelo y perdi toda la info que ya tenia ahi. Quisiera saber como poder recuperarla agregando un nuevo metodo de pago &...
  • Omar359
  • Newbie
  • 44324 Views
  • 4 replies
  • 4 likes
  • 44324 Views
  • 4 replies
  • 4 likes

Superuser Contribution Alguien robó mi cuenta Premium y cambió el mail

Alguien ha cambiado el mail de mi cuenta y por tanto me ha robado mi identidad, así como mi suscripción. Sé el mail de esa persona. Cómo se puede pedir la cancelación de la suscripción de esa cuenta? Gracias.

  • Visitor
  • Alguien ha cambiado el mail de mi cuenta y por tanto me ha robado mi identidad, así como mi suscripción.  Sé el mail de esa persona. Cómo se puede pedir la cancelación de la suscripción de esa ...
  • user-removed
  • Not applicable
  • 554 Views
  • 1 replies
  • 0 likes
  • Security
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution País de la cuenta

Hola! Me descargue Spotify para tener la promoción de premium por 3 meses a 0.99euros. Sin embargo, cada vez que quiero realizar la suscripción me indica que mi tarjeta es de un país diferente al de mi cuenta. En el app jamás indiqué en que paia esto...

  • Newbie
  • Hola! Me descargue Spotify para tener la promoción de premium por 3 meses a 0.99euros. Sin embargo, cada vez que quiero realizar la suscripción me indica que mi tarjeta es de un país diferente al de ...
  • user-removed
  • Not applicable
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t access account and don’t have the contacts it’s linked to

My Spotify account has premium and I want to cancel but I deleted the Facebook account it was linked to. Now it was and old Facebook account with an even older email so I have no way of sending the reset password form to anything I can access. It als...

  • Newbie
  • My Spotify account has premium and I want to cancel but I deleted the Facebook account it was linked to. Now it was and old Facebook account with an even older email so I have no way of sending the r...
  • user-removed
  • Not applicable
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 448 Views
  • 1 replies
  • 0 likes

PLEASE HELP ME

So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore. How can I cancel premium? Help.

  • Casual Listener
  • So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore....
  • Loxer
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
  • 339 Views
  • 1 replies
  • 0 likes

Problem to listen few musics on the App

Hello, I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web. When I try to launch the music, he want to play the preview (14 seconds), but the music lenght is 3 minutes. The p...

  • Casual Listener
  • Hello,   I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web.   When I try to launch the music, he want ...
  • MlleSarah
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 289 Views
  • 1 replies
  • 0 likes

Help! My account seems to have been erased

I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in. I created my account years ago through Facebook and logged in as I usually do, however when it took me to back to spotify after logging in, all of my saved...

  • Visitor
  • I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in.  I created my account years ago through Facebook and logged in as I usually do, however when it too...
  • jsannn
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Email based account

Hello there, I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an email and I'm wondering, since I deleted the facebook, will my sp...

  • Newbie
  • Hello there,    I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an ...
  • jsannn
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes