Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3102 Views
  • 0 replies
  • 8 likes
  • Security
  • 3102 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456437 Views
  • 973 replies
  • 110 likes
  • Account
  • 456437 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202365 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202365 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110612 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110612 Views
  • 72 replies
  • 12 likes

Account attached to a deleted fb account and old school email

Hello!Unfortunately, I had to delete Facebook permanately a few weeks ago and my spotify was created with that account. All is good until I found out that the back up email I used was my school email that permanately wad deactivated once the semester...

  • Visitor
  • Hello! Unfortunately, I had to delete Facebook permanately a few weeks ago and my spotify was created with that account.  All is good until I found out that the back up email I used was my scho...
  • Tameecar
  • Casual Listener
  • 949 Views
  • 4 replies
  • 0 likes
  • 949 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için kredi kartı şifrelerimi va yazdım ve sonra öğrenci belgemi yolladım ve bana bi kaç güne onay oluşur diye bi kare çıktı ve ödeme kredi kartımda bekleyen işlemlere alındı ama bir gun oldu onay gelmedi işleme alındı...

  • Newbie
  • Öğrenci indiriminden yararlanmak için kredi kartı şifrelerimi va yazdım ve sonra öğrenci belgemi yolladım ve bana bi kaç güne onay oluşur diye bi kare çıktı ve ödeme kredi kartımda bekleyen işlemlere...
  • Julian
  • Moderator
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Spotify Playlist For A Pride Event; Do We Need A Spotify Business Account?

Hello, We're an official Pride event and we'd like to make a playlist for our festival featuring all our artists, we're unsure whether we need a business account or not as this would be purely digital and would not be played in the office or at the f...

  • Newbie
  • Hello,   We're an official Pride event and we'd like to make a playlist for our festival featuring all our artists, we're unsure whether we need a business account or not as this would be pure...
  • Narankiwi
  • Composer
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 373 Views
  • 1 replies
  • 0 likes

Playlist 5 years old son influences Spotify suggestions

PlanPremiumCountry BelgiumDeviceiPhone 10Operating SystemiOS 10 My Question or Issue I created some playlists for my 5 years old son with a lot of Kids music (not always my style ;-)). Since he wants to listen to it every morning on his way to school...

  • Newbie
  • Plan Premium Country  Belgium Device iPhone 10 Operating System iOS 10   My Question or Issue    I created some playlists for my 5 years old son with a lot of Kids musi...
  • jsannn
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • Other
  • 561 Views
  • 1 replies
  • 0 likes

changing existing account to a new computer

I would like to transfer my existing account to my new iMac. How can I do this?

  • Casual Listener
  • I would like to transfer my existing account to my new iMac. How can I do this?
  • 5bgvp_y-5iqyn
  • Casual Listener
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

Solved!! How am i supposed to remember my username?

If i cant log in with my display name how am i supposed to know what my username is?

  • Newbie
  • If i cant log in with my display name how am i supposed to know what my username is?
  • 0u_075b4-cmsk
  • Regular
  • 808 Views
  • 2 replies
  • 1 likes
  • 808 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android: Can't Login, no error message

Hi, I'm trying to log in into my Spotify in my Android phone, but I couldn't. I reset my password, and able to succesfully login to Spotify via Chrome. However, when I tried loggin in using Spotify app, I couldn't log in and there was no error messag...

  • Regular
  • Hi,   I'm trying to log in into my Spotify in my Android phone, but I couldn't. I reset my password, and able to succesfully login to Spotify via Chrome. However, when I tried loggin in using ...
  • m2ix91d_l-q1
  • Newbie
  • 28546 Views
  • 21 replies
  • 3 likes
  • 28546 Views
  • 21 replies
  • 3 likes

Can't change country/ payment card

PlanPremiumCountry registered in UK, now in BelgiumDeviceDellOperating SystemWindows 10 My Question or Issue I have recently moved from the UK to Belgium and I cannot update my card details, so that I change the country of my account too. I have been...

  • Newbie
  • Plan Premium Country  registered in UK, now in Belgium Device Dell Operating System Windows 10   My Question or Issue  I have recently moved from the UK to Belgium and I cann...
  • Noah
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 417 Views
  • 1 replies
  • 0 likes

Offline access withdrawn for Premium account and 2 offline devices

Hi All! So i have 2 offline devices (laptop and mobile phone) and a Premium account, but everytime i download music on my laptop and go offline and back online the downloads are removed (from my laptop only) and i get the message that offline access ...

  • Casual Listener
  • Hi All!   So i have 2 offline devices (laptop and mobile phone) and a Premium account, but everytime i download music on my laptop and go offline and back online the downloads are removed (fro...
  • Keanu_C
  • Community Legend
  • 1168 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 1168 Views
  • 7 replies
  • 1 likes

Cómo cancelar o cerrar una cuenta de Spotify?

Hola, quiero cerrar mi cuenta de Soptify y no puedo hacerlo. El servicio automático de Atención al Cliente me dice que busque la solución en las FAQ's o que pregunte en los foros. En las FAQ's viene una supuesta solución que no es así, las indicacion...

  • Visitor
  • Hola, quiero cerrar mi cuenta de Soptify y no puedo hacerlo. El servicio automático de Atención al Cliente me dice que busque la solución en las FAQ's o que pregunte en los foros. En las FAQ's viene ...
  • osornios
  • Spotify Star
  • 5156 Views
  • 21 replies
  • 2 likes
  • 5156 Views
  • 21 replies
  • 2 likes

Ödeme sorunu

Arkadaslar merhaba. Her zaman ödemeyi yaptıgım kartimla bu aylik ödemeyi tamamlayamiyorum. Kartin bakiyesiyle ilgili bi sorun yok fakat spotify ödemeyi kabul etmiyor. İlk defa böyle bi sorunla karsilasiyorum. Ne yapabilirim nasil halledebilirim yardi...

  • Casual Listener
  • Arkadaslar merhaba. Her zaman ödemeyi yaptıgım kartimla bu aylik ödemeyi tamamlayamiyorum. Kartin bakiyesiyle ilgili bi sorun yok fakat spotify ödemeyi kabul etmiyor. İlk defa böyle bi sorunla karsil...
  • aahmet
  • Casual Listener
  • 7273 Views
  • 12 replies
  • 2 likes
  • 7273 Views
  • 12 replies
  • 2 likes

Log in in a different country

Plan PremiumCountry Cape Verde DeviceHuaweiOperating SystemAndroid My Question or IssueGood Morning.I have a premium spotify account that I created in Portugal. I am now living in Cape Verde for 3 months, and I can not log in to my account.what can I...

  • Newbie
  • Plan Premium Country Cape Verde   Device Huawei Operating System Android   My Question or Issue Good Morning. I have a premium spotify account that I created in Portugal. I a...
  • smbanks77
  • Music Fan
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Remove Facebook profile picture and make it Spotify default picture instead?

I want to remove my Facebook profile picture from my Spotify account and make it the default Spotify one instead. How can I do this?

  • Casual Listener
  •   I want to remove my Facebook profile picture from my Spotify account and make it the default Spotify one instead. How can I do this?
  • kx1m
  • Newbie
  • 3866 Views
  • 4 replies
  • 1 likes
  • Account
  • 3866 Views
  • 4 replies
  • 1 likes

Superuser Contribution I want to sync a new device that used to be a synced device so I can download offline

Hi there, I want to sync a new device that used to be a synced device so I can download offline. I have removed one of the synced devices, but after reading 'To remove device(s), simply go here, login and remove the device(s) you want to. Important: ...

  • Casual Listener
  • Hi there,   I want to sync a new device that used to be a synced device so I can download offline. I have removed one of the synced devices, but after reading 'To remove device(s), simply go&n...
  • lflovescats
  • Casual Listener
  • 617 Views
  • 2 replies
  • 0 likes
  • 617 Views
  • 2 replies
  • 0 likes

Can't change location, so I can't pay!

PlanFree/Countryliving in Spain with all banking in Germany Devicedont matterOperating Systemdont matter My Question or IssueHello Spotify Community, I am going on and off the premium due to money issues. I was about to jump on the premium again, but...

  • Casual Listener
  • Plan Free/ Country living in Spain with all banking in Germany   Device dont matter Operating System dont matter   My Question or Issue Hello Spotify Community, I am going on and...
  • Maxim
  • Spotify Star
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Charged without an order

Spotify charges money from my bank account every month, but I cant find the order anywhere. How can I close this order and money leaving from my bank account to some order I dont know about.

  • Newbie
  •    Spotify charges money from my bank account every month, but I cant find the order anywhere. How can I close this order and money leaving from my bank account to some order I dont know a...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account paused even though I have paid!!

PlanPremiumCountryAustraliaDeviceLG G6Operating SystemAndroid I have already paid for a 1 year subscription but you guys are keeping my acount paused. It is saying that I need to update my payment method. I tried to log out and restart and re-install...

  • Casual Listener
  • Plan Premium Country Australia Device LG G6 Operating System Android   I have already paid for a 1 year subscription but you guys are keeping my acount paused. It is saying that I ...
  • Goodman
  • Spotify Legend
  • 3088 Views
  • 4 replies
  • 1 likes
  • Premium
  • 3088 Views
  • 4 replies
  • 1 likes

Solved!! Tidak dapat pin verifikasi saat pembayaran

Mohon bantuannya,Saya akan beralih ke spotify premium, tapi saat melakukan pembayaran dengan provider saya, saya tidak mendapatkan PIN verifikasi untuk melanjutkan ke proses selanjutnya. Sehingga saya tidak bisa menikmati spotify premium.Mohon balasa...

  • Newbie
  • Mohon bantuannya, Saya akan beralih ke spotify premium, tapi saat melakukan pembayaran dengan provider saya, saya tidak mendapatkan PIN verifikasi untuk melanjutkan ke proses selanjutnya. Sehingga s...
  • ThisIsBiggus
  • Casual Listener
  • 20269 Views
  • 10 replies
  • 6 likes
  • 20269 Views
  • 10 replies
  • 6 likes

Discover weekly did not update

My discovery weekly did not update this week. I tried solutions such as following/unfollowing, re-install, and re-login. I just got a premium subscription, then the DW just stopped updating.

  • Casual Listener
  • My discovery weekly did not update this week. I tried solutions such as following/unfollowing, re-install, and re-login. I just got a premium subscription, then the DW just stopped updating.
  • Hanyaxo
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 414 Views
  • 2 replies
  • 0 likes

Solved!! Why can't my wife and I listen to 2 separate playlists and devices at the same time?

Why can't my wife and I listen to 2 separate playlists on different devices at the same time? The reason we upgraded to family premium was to do that. whether we are on pc her iphone or my pixel. If I'm on the road I want to listen to my playlist it ...

  • Newbie
  • Why can't my wife and I listen to 2 separate playlists on different devices at the same time?  The reason we upgraded to family premium was to do that. whether we are on pc her iphone&...
  • Maxim
  • Spotify Star
  • 2693 Views
  • 1 replies
  • 0 likes
  • 2693 Views
  • 1 replies
  • 0 likes