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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88107 Views

9 replies

2 likes

Account
Login
  • 88107 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

733565 Views

13 replies

4 likes

Account
  • 733565 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755137 Views

18 replies

29 likes

  • 755137 Views
  • 18 replies
  • 29 likes

Facebook

I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook.Thanks!

Newbie

I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook. Thanks!

kejt_

Community Legend

289 Views

1 replies

0 likes

Account
  • 289 Views
  • 1 replies
  • 0 likes

Change of country

Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login. So, I couldnt change the coutry and I cant use my ...

Newbie

Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login....

Nico

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

takes a while

i've been trying to get my spotify artist acoount acces for 4 months nowSTILL NO EMAIL! somebody halp

Newbie

i've been trying to get my spotify artist acoount acces for 4 months now STILL NO EMAIL! somebody halp

Hubo

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Free 7 day trial still running after I accepted invite for Premium for Family?

So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family account. Our goal is to make playlists together so we...

Newbie

So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family ac...

Nico

Community Legend

597 Views

1 replies

0 likes

Account
Free
Premium
  • 597 Views
  • 1 replies
  • 0 likes

country didnt changed

Hello, im living in austria since half an year and yesterday i bought my family account for my family and me. but my country was not changed in those 6 months, wich i did not knew, so my family members are not able to join my abo. Could you fix that ...

Newbie

Hello, im living in austria since half an year and yesterday i bought my family account for my family and me. but my country was not changed in those 6 months, wich i did not knew, so my family membe...

Luke

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

How to change username

Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices. For example, my email address - which is unique to me and which I used to create my spotify account. This is r...

Newbie

Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices.  For example, my email address - which is unique to me...

Nico

Community Legend

10947 Views

1 replies

2 likes

Account
  • 10947 Views
  • 1 replies
  • 2 likes

Please remove my spotify account

Hello, I forgot the email of my second spotify account and it has premium on it. I want to get rid of the premium, but I don't know my email so I can't log in and because of that I can't get rid of premium. Could you please remove my account or atlea...

Newbie

Hello,   I forgot the email of my second spotify account and it has premium on it.  I want to get rid of the premium, but I don't know my email so I can't log in and because of that I ca...

kejt_

Community Legend

425 Views

1 replies

0 likes

Account
Premium
Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Membros excluídos injustamente

Eu moro em uma república e decidimos ter um plano familiar pois iria sair em conta pra todo mundo e não teríamos que ficar aguentando propaganda. Mas recentemente recebi um email dizendo que não havia sido possível verificar o endereço das contas con...

Newbie

Eu moro em uma república e decidimos ter um plano familiar pois iria sair em conta pra todo mundo e não teríamos que ficar aguentando propaganda. Mas recentemente recebi um email dizendo que não havi...

Bittencourt

Spotify Star

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Spotify Premium disappeared

In early January I activated a deal from Fido allowing me to have 2 years worth of Spotify Premium for 2 years FREE. But on April 1 I noticed my account lost the premium feature thinking it was an April Fool's joke I just waited till the next day, bu...

Newbie

In early January I activated a deal from Fido allowing me to have 2 years worth of Spotify Premium for 2 years FREE. But on April 1 I noticed my account lost the premium feature thinking it was an Ap...

Noah

Spotify Star

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

PayPal Payment Option Not Available in USA?

Hi there!When trying to subscribe to Spotify Premium, I notice that if my country is 'USA,' I'm unable to use PayPal - the only methods available to pay for the service are Credit Card and a PaySecure option. If I choose another country, such as the ...

Visitor

Hi there! When trying to subscribe to Spotify Premium, I notice that if my country is 'USA,' I'm unable to use PayPal - the only methods available to pay for the service are Credit Card and a PayS...

voidisone

Newbie

2998 Views

6 replies

6 likes

Account
Premium
Subscription
  • 2998 Views
  • 6 replies
  • 6 likes

Superuser Contribution Change facebook account linked to account

Hello,i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it thanks

Newbie

Hello, i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it  thanks

SergioDavid

Roadie

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Perso la mail

Buon pomeriggio, non ricordo più la mail che corrisponde al mio account.. devo annullare l’abbonamento premium ma non ho idea di come fare ...

Newbie

Buon pomeriggio, non ricordo più la mail che corrisponde al mio account.. devo annullare l’abbonamento premium ma non ho idea di come fare ...

imattolo

Community Legend

2244 Views

1 replies

0 likes

Account
  • 2244 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't connect to facebook

For some reason my spotify account and my facebook account wouldn't connect.(when i try to press "connect with facebook" it tells me there's an error... no further explanations...) what do i do?Thanksss

Newbie

For some reason my spotify account and my facebook account wouldn't connect. (when i try to press "connect with facebook" it tells me there's an error... no further explanations...) what do i do? T...

SergioDavid

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

My subscription was cancelled

Hi, I got 2 emails from spotify today. First one was that my account was cancelled.Second one was a confirmation of subscription renewal but checking my bank, no money was withdrawn.I never asked to cancel the account. I proceeded to log into my acco...

Visitor

Hi,   I got 2 emails from spotify today.  First one was that my account was cancelled. Second one was a confirmation of subscription renewal but checking my bank, no money was withdrawn...

user-removed

Not applicable

435 Views

1 replies

0 likes

Account
Security
Subscription
  • 435 Views
  • 1 replies
  • 0 likes

Family Plan Not Working

Renewed our family membvership yesterday after a recent CC was hacked. Paid for the premium account renewal, and now none of our spotify accounts have premium access. Super inconvenient, especially because you guys dont even have a customer service n...

Newbie

Renewed our family membvership yesterday after a recent CC was hacked. Paid for the premium account renewal, and now none of our spotify accounts have premium access. Super inconvenient, especially b...

Robert_W

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

I ACCIDENTALLY TRIED TO SUBSCRIBE AS A STUDENT

I ACCIDENTALLY TRIED TO SUBSCRIBE AS A STUDENT...IT CHARGED ME BUT IT DOESN'T WORK AT ALL...WHAT DO I DO?

Casual Listener

I ACCIDENTALLY TRIED TO SUBSCRIBE AS A STUDENT...IT CHARGED ME BUT IT DOESN'T WORK AT ALL...WHAT DO I DO?

Hubo

Community Legend

1100 Views

5 replies

0 likes

  • 1100 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tài khoản bị hack

Tài khoản của tôi liên tục bị đổi mật khẩu. Mỗi lần đổi lại mật khẩu thì lại bị thêm nhiều nhạc không phải của tôi

Newbie

Tài khoản của tôi liên tục bị đổi mật khẩu. Mỗi lần đổi lại mật khẩu thì lại bị thêm nhiều nhạc không phải của tôi

SergioDavid

Roadie

554 Views

1 replies

0 likes

Account
Login
Security
  • 554 Views
  • 1 replies
  • 0 likes

Account hacked?

When I log in to my account, it's suddenly a free account. Before I had a family premium account, but when I try to reset the password for that account, I don't receive any email. I suspect someone has managed to log in to my account based on my user...

Newbie

When I log in to my account, it's suddenly a free account. Before I had a family premium account, but when I try to reset the password for that account, I don't receive any email. I suspect someone h...

kejt_

Community Legend

431 Views

1 replies

0 likes

Account
Login
Security
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dissociation avc Facebook mais le nom reste

J'ai lié mon compte spotify à un mauvais compte Facebook par accident. Je l'ai alors dissocié mais impossible de retirer le nom du compte Facebook (qui est erroné) de mon compte spotify... Comment récuperer mon ancien nom d'utilisateur d'avant l'asso...

Casual Listener

J'ai lié mon compte spotify à un mauvais compte Facebook par accident. Je l'ai alors dissocié mais impossible de retirer le nom du compte Facebook (qui est erroné) de mon compte spotify... Comment ré...

Chris

Spotify

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

Filled in a random email and dont remember my password, only phone connected

So I installed spotify 1,5 week ago, and filled in a random email, and now i wont remember my password, so icant login if I log out somewhereplease help,Appelkoeknl is my login !

Newbie

So I installed spotify 1,5 week ago, and filled in a random email, and now i wont remember my password, so icant login if I log out somewhere please help, Appelkoeknl is my login !

Robert_W

Community Legend

402 Views

1 replies

0 likes

Account
Login
  • 402 Views
  • 1 replies
  • 0 likes