Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4612 Views
  • 1 replies
  • 9 likes
  • Security
  • 4612 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465263 Views
  • 976 replies
  • 111 likes
  • Account
  • 465263 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205692 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205692 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113295 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113295 Views
  • 72 replies
  • 12 likes

Hacker left a playlist with a polite message

So I just found a new playlist which I haven't created myself. "DontDeletePlease" and attached is a polite personal message. First, my account must have been hacked.Second, how is this personalised message attached to the playlist? Didn't know you co...

  • Casual Listener
  • So I just found a new playlist which I haven't created myself. "DontDeletePlease" and attached is a polite personal message.   First, my account must have been hacked. Second, how is this per...
  • Jazzper
  • Casual Listener
  • 554 Views
  • 3 replies
  • 1 likes
  • 554 Views
  • 3 replies
  • 1 likes

Superuser Contribution I want to transfer music listening data and songs saved to one account from other. How to do?

Hello, I had to create a new account because I forgot my family adress saved in the account and cannot add more due to it (I don't know why spotify does not let us see the adress we saved is another question tough...). So I will abandon one account b...

  • Newbie
  • Hello,   I had to create a new account because I forgot my family adress saved in the account and cannot add more due to it (I don't know why spotify does not let us see the adress we saved is...
  • SergioDavid
  • Roadie
  • 393 Views
  • 2 replies
  • 0 likes
  • Account
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Iniciar sesion en configuracion offline.

Se cerro la sesión de mi spotify por error y tenía configuración offline, ahora no me deja conectar, que debo hacer? Gracias

  • Newbie
  • Se cerro la sesión de mi spotify por error y tenía configuración offline, ahora no me deja conectar, que debo hacer? Gracias
  • Tangy02
  • Newbie
  • 23294 Views
  • 10 replies
  • 2 likes
  • Login
  • 23294 Views
  • 10 replies
  • 2 likes

Solved!! Appkey request

Hi, I filled the form yesterday to get an App Key here (https://developer.spotify.com/technologies/libspotify/application-keys/).I have the feeling that i'm doing it wrong ou missing something because the only return I had was the copy of the form se...

  • Regular
  • Hi,   I filled the form yesterday to get an App Key here (https://developer.spotify.com/technologies/libspotify/application-keys/). I have the feeling that i'm doing it wrong ou missing ...
  • soretdj
  • Newbie
  • 16948 Views
  • 11 replies
  • 0 likes
  • Other
  • 16948 Views
  • 11 replies
  • 0 likes

username coming up as strange digits and letters

Hi My username was setup as Sophie Jane Music but when I go into my account it comes up as u3k233mmrgp9s8n9o5bze7jw0

  • Newbie
  • Hi My username was setup as Sophie Jane Music but when I go into my account it comes up as u3k233mmrgp9s8n9o5bze7jw0 
  • Bethany_Dawn
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Unable to change the password

I can't get in to the email that I registered my Spotify account with, so i'm not able to change the password.

  • Newbie
  • I can't get in to the email that I registered my Spotify account with, so i'm not able to change the password.
  • Bethany_Dawn
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! last.fm wont work

I have been using last.fm since march 1st and it has only just started failing for me. I see on my profile that the account is linked because it shows what music I am listening to, but when the song finishes it doesn't scrobble and just changes to th...

  • Casual Listener
  • I have been using last.fm since march 1st and it has only just started failing for me. I see on my profile that the account is linked because it shows what music I am listening to, but when the song ...
  • Bethany_Dawn
  • Community Legend
  • 1090 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 1090 Views
  • 3 replies
  • 0 likes

Cancel old Spotify account with vodafone

HiI am being billed for spotify account with vodafone who i am no longer with and cannot log in to that account. I tried to contact vodafone but they could not hep. Could you tell me how i can cancel that subscription?

  • Newbie
  • Hi I am being billed for spotify account with vodafone who i am no longer with and cannot log in to that account. I tried to contact vodafone but they could not hep. Could you tell me how i can canc...
  • Hubo
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 554 Views
  • 1 replies
  • 0 likes

Where are any profile settings, I can't even...

I'm really annoyed by Apple music and was searching for an alternative. Turned out I had an old spotify account, but I set a fake name and birth date back in the day, which I wanted to rectify, but can't, for whatever bulls**t reason. I browsed throu...

  • Visitor
  • I'm really annoyed by Apple music and was searching for an alternative. Turned out I had an old spotify account, but I set a fake name and birth date back in the day, which I wanted to rectify, but c...
  • Hubo
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Someone using my spotify even if I logged out from every device?

I am a premium user. Before Christmas I noticed that everytime I used spotify some song I NEVER would listen too would be playing on another device.I thought it was my sister and that her taste in music was having a weir music period. This went on fo...

  • Newbie
  • I am a premium user. Before Christmas I noticed that everytime I used spotify some song I NEVER would listen too would be playing on another device.I thought it was my sister and that her taste in mu...
  • Hubo
  • Community Legend
  • 1627 Views
  • 1 replies
  • 0 likes
  • 1627 Views
  • 1 replies
  • 0 likes

Concerts

Hey there, i have a problem with may account.Unfortunately i am not able to see concert dates of artists i am following.The concert "button" just don´t exist in my account..Can anyone help ?CheersAnnika

  • Casual Listener
  • Hey there,   i have a problem with may account. Unfortunately i am not able to see concert dates of artists i am following. The concert "button" just don´t exist in my account.. Can anyone ...
  • Hubo
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
  • 314 Views
  • 1 replies
  • 0 likes

Land code

Hi,I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myself am in the Netherlands. I can not change the land l...

  • Newbie
  • Hi, I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myse...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

NO PUEDO ENCONTRAR A MIS AMIGOS DE FACEBOOK

Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder seguirme. Sólo 1 persona me sigue porque le envié e...

  • Newbie
  • Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder ...
  • user-removed
  • Not applicable
  • 16684 Views
  • 13 replies
  • 4 likes
  • Account
  • 16684 Views
  • 13 replies
  • 4 likes

Superuser Contribution The credit card was charged twice

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address because Spotify is a blocked site within a Federal govern...

  • Casual Listener
  • I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address becaus...
  • Melody
  • Spotify
  • 602 Views
  • 3 replies
  • 0 likes
  • Account
  • 602 Views
  • 3 replies
  • 0 likes

Remove facebook

Hi guysI'm hoping to delete my facebook account, will this have an impact on my Spotify account? I don't want to lose Spotify but I have no interest in FB anymore. Thank you

  • Casual Listener
  • Hi guys I'm hoping to delete my facebook account, will this have an impact on my Spotify account?  I don't want to lose Spotify but I have no interest in FB anymore.   Thank you 🙂
  • Luke
  • Spotify Star
  • 528 Views
  • 4 replies
  • 0 likes
  • Premium
  • 528 Views
  • 4 replies
  • 0 likes

Expiring credit card

I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists and all of the songs I have saved in my Library. Can ...

  • Newbie
  • I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists an...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

I can't get in family spotify

I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?

  • Casual Listener
  • I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?  
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Making playlists Public

Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.

  • Casual Listener
  • Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.  
  • Izzy25
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Account cannot login & forget email

Hello, I have subscribe for premium account for a while.But recently all of my device have been logged out with no reason.I cannot login anymore now.The email address of my account may be randomly input when I registered.So I also cannot reset passwo...

  • Newbie
  • Hello,   I have subscribe for premium account for a while. But recently all of my device have been logged out with no reason. I cannot login anymore now. The email address of my account may...
  • Alexis92
  • Newbie
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

How to delete a playlist COMPLETELY?

I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted and removed.There must be a way to do this.

  • Casual Listener
  • I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted ...
  • evedog10
  • Newbie
  • 145013 Views
  • 17 replies
  • 22 likes
  • 145013 Views
  • 17 replies
  • 22 likes