Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154393 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154393 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505382 Views
  • 985 replies
  • 112 likes
  • Account
  • 505382 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124248 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124248 Views
  • 74 replies
  • 12 likes

PLEASE HELP ME

So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore. How can I cancel premium? Help.

  • Casual Listener
  • So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore....
  • Loxer
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium
  • 365 Views
  • 1 replies
  • 0 likes

Problem to listen few musics on the App

Hello, I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web. When I try to launch the music, he want to play the preview (14 seconds), but the music lenght is 3 minutes. The p...

  • Casual Listener
  • Hello,   I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web.   When I try to launch the music, he want ...
  • MlleSarah
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 327 Views
  • 1 replies
  • 0 likes

Help! My account seems to have been erased

I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in. I created my account years ago through Facebook and logged in as I usually do, however when it took me to back to spotify after logging in, all of my saved...

  • Visitor
  • I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in.  I created my account years ago through Facebook and logged in as I usually do, however when it too...
  • jsannn
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Email based account

Hello there, I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an email and I'm wondering, since I deleted the facebook, will my sp...

  • Newbie
  • Hello there,    I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an ...
  • jsannn
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Solved!! Facebook friends are disappearing from the friends feed after I restart the app

A handfull of my Facebook friends are dissapearing from my friends feed after I relaunch the application.I noticed that some of my friends who always uses Spotify were missing, so I scrolled to the bottom of the friends list and clicked the "Find Fri...

  • Newbie
  • A handfull of my Facebook friends are dissapearing from my friends feed after I relaunch the application. I noticed that some of my friends who always uses Spotify were missing, so I scrolled t...
  • jsannn
  • Community Legend
  • 6107 Views
  • 1 replies
  • 1 likes
  • 6107 Views
  • 1 replies
  • 1 likes

HELP : My spotify username is random bunch of word and number

i want to change my spotify user, and i try to change my user in this forum and it wont work, can anyone help?

  • Casual Listener
  • i want  to change my spotify user, and i try to change my user in this forum and it wont work, can anyone help?
  • jsannn
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 575 Views
  • 1 replies
  • 0 likes

Premium Australia account overseas question

Hi all, I have a different sort of question. I have an Australian Premium Account. I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Kong for a further week. With my premium account, will I be locked into my...

  • Newbie
  • Hi all,   I have a different sort of question.  I have an Australian Premium Account.  I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Ko...
  • Maxim
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

Can’t log in! Lots of bizarre reasons given please help

So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t even log in! It says I’m abroad (im not and haven’...

  • Newbie
  • So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t...
  • Loxer
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

HACKED again

I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane amounts of music (all of it was also not good), the...

  • Newbie
  • I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane ...
  • Maxim
  • Spotify Star
  • 1317 Views
  • 1 replies
  • 2 likes
  • 1317 Views
  • 1 replies
  • 2 likes

Premium bezahlt aber nur Free

Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auch free. Bei Belege ist es auch nicht zu sehen das i...

  • Newbie
  • Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auc...
  • Maxim
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • Premium
  • 678 Views
  • 1 replies
  • 0 likes

Spotify connect/someone using my account

Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to it through Spotify Connect (someone i don’t know). ...

  • Newbie
  • Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to ...
  • Maxim
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
  • 584 Views
  • 1 replies
  • 0 likes

Restarting my songs not Family premium

I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!

  • Newbie
  • I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de voir l'activité de mes amis facebook et spotify

Bonjour, cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien.j'ai tout essayé et ca fait la même chose à un de mes amis. Il a aussi tout essayé et rien. Lui il ne voit pas ces amis ...

  • Regular
  • Bonjour,  cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien. j'ai tout essayé et ca fait la même chose à un de mes amis. ...
  • mouise
  • Regular
  • 4296 Views
  • 6 replies
  • 5 likes
  • 4296 Views
  • 6 replies
  • 5 likes

Superuser Contribution Spotify displays the username instead of my Facebook name after linking the accounts

Hello,I ran into this issue after just a few days after creating my account. Usually sites have a way to let users change their username (usually with some restriction like having to pay or be able to do it every few months or something, which I do n...

  • Casual Listener
  • Hello, I ran into this issue after just a few days after creating my account. Usually sites have a way to let users change their username (usually with some restriction like having to pay or be able...
  • belalangtempvr
  • Casual Listener
  • 602 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 602 Views
  • 4 replies
  • 0 likes

Last.fm doesn't Scrobble

So I have been using last.fm for quite some time and it always worked fine. But after the last update it suddenly didn't scrobble anymore. I followed the steps send in the email last.fm send me after the update what should have fixed it but it didn't...

  • Newbie
  • So I have been using last.fm for quite some time and it always worked fine. But after the last update it suddenly didn't scrobble anymore. I followed the steps send in the email last.fm send me after...
  • Bethany_Dawn
  • Community Legend
  • 1376 Views
  • 1 replies
  • 1 likes
  • 1376 Views
  • 1 replies
  • 1 likes

Superuser Contribution upgrading to family!!!!

this has been so frustrating. I upgraded to premium so that my daughter can listen to spotify separately on the train on the way to school. Should be easy right? That was over a month ago...still not possible. I am an American resident of Singapore. ...

  • Casual Listener
  • this has been so frustrating. I upgraded to premium so that my daughter can listen to spotify separately on the train on the way to school. Should be easy right? That was over a month ago...still not...
  • Alfredo
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two Accounts

I have had two spotify accounts for a while now but forgot the password to one for a while so i created a new one. On this new account i made a playlist that i would like to keep. i accidentally purchased premium on the wrong account (my old password...

  • Newbie
  • I have had two spotify accounts for a while now but forgot the password to one for a while so i created a new one. On this new account i made a playlist that i would like to keep. i accidentally purc...
  • Alfredo
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify accounts

I have been paying for 2 accounts when I only have 1. It's been taken out of my bank account for a long time and I just noticed it. My grandsons account isn't working and I need to know whyLinda Dillman

  • Visitor
  • I have been paying for 2 accounts when I only have 1.  It's been taken out of my bank account for a long time and I just noticed it. My grandsons account isn't working and I need to know why Li...
  • Alfredo
  • Roadie
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify deleted my favorite station??

So I went to turn on my favorite station (Indie) so I could listen to music while I work on some homework and it wasn't there! I searched it and other Indie stuff came up but that was my favorite. Did Spotify delete a bunch of stuff recently?

  • Newbie
  • So I went to turn on my favorite station (Indie) so I could listen to music while I work on some homework and it wasn't there! I searched it and other Indie stuff came up but that was my favorite. Di...
  • Alfredo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fake/scam website

 <2 links removed for security reasons> This sites are fake. Phishing!!

  • Newbie
  •   <2 links removed for security reasons>   This sites are fake.  Phishing!!
  • Alfredo
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes