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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82818 Views

29 replies

0 likes

  • 82818 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103533 Views

10 replies

3 likes

Account
Login
  • 103533 Views
  • 10 replies
  • 3 likes

Superuser Contribution 1 year subscrition but charging me twice already

My Question or Issue I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something for this issue. Thank you!

Newbie

    My Question or Issue  I subscribe last july 14,2017 a primium family plan and charge me last march and april 2018 and now you cut my subscription. I hope you guys do something f...

Melody

Spotify

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

how do we find a user on the new spotify update?

How do i search up a user to look at their playlists on the new spotify update ?

Casual Listener

How do i search up a user to look at their playlists on the new spotify update ?  

Maxim

Spotify Star

7501 Views

10 replies

0 likes

  • 7501 Views
  • 10 replies
  • 0 likes

Lost username & account

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

Newbie

I can't find my email and account name. And it still takes money from my credit card. Can somebody help me?

Maxim

Spotify Star

609 Views

1 replies

1 likes

Account
  • 609 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family

I subscribed to Premium Family ealier in the year.I checked my account yesterday and it says Spotify Free. Today when I logged in, I am getting advertisements in between songs. (Up until then it has been ad free - despite what my account says) My kid...

Casual Listener

I subscribed to Premium Family ealier in the year. I checked my account yesterday and it says Spotify Free.  Today when I logged in, I am getting advertisements in between songs. (Up until then...

wo6yfuk-_tql

Casual Listener

991 Views

3 replies

0 likes

  • 991 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password too because when i click reset button it says email ...

Casual Listener

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password t...

Alfredo

Roadie

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family disattivato

Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nostri soldi in questi due giorni. Non capiamo cosa sta suc...

Regular

Salve, ieri il nostro account spotify family è stato disattivato senza alcun preavviso o motivazione, funziona come se fosse free. Noi paghiamo ogni 26 del mese, quindi spotify ha "rubato" i nos...

Alfredo

Roadie

662 Views

1 replies

0 likes

Account
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello Spotify Community, i'm currently having difficulty uploading a picture

When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all to fit the standards, and even more, but it still ...

Casual Listener

When I choose the upload option, I have tried numerous photos. When it tries to go through, it fails and says, "That file’s too small. Your image must be at least 2660x1140px.". I've resized them all...

-n9_fo6y54f2

Newbie

8429 Views

7 replies

9 likes

Account
  • 8429 Views
  • 7 replies
  • 9 likes

Stranger using my account

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another device was on and I could see it in my recently played...

Newbie

I have Spotify premium and used to have a huge music library that i builed up for years. Now just recently some person from another country started listening thorugh my account (sometimes another dev...

beachdevo25

Music Fan

1338 Views

1 replies

0 likes

Premium
Security
  • 1338 Views
  • 1 replies
  • 0 likes

Cobrança dupla no cartão

Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.

Newbie

Fiz um upgrade para o plano familiar e no meu cartão foi cobrado R$ 14,90 duas vezes. Uma como Spotify Brasil e a outra como Ecommerce. Gostaria de saber como serei ressarcida.

José1992

Newbie

4379 Views

23 replies

7 likes

Account
  • 4379 Views
  • 23 replies
  • 7 likes

cant get premium

hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free....anybody knows how to solve ( dont want to get old acc back)

Casual Listener

hey i made a new spotify account and hat payed the old one with paypal... now i want to do it with new one and i cant... i think its about the 3 month free.... anybody knows how to solve ( dont want...

user-removed

Not applicable

1001 Views

7 replies

0 likes

Account
Premium
  • 1001 Views
  • 7 replies
  • 0 likes

Cant log in

PlanPremium My Question or Issuei’m not able to log into my account. I know that I put the right username and password and it still doesn’t let me log in. And when I click forgot password it never sends me an email. I believe someone hacked into my a...

Newbie

Plan Premium     My Question or Issue i’m not able to log into my account. I know that I put the right username and password and it still doesn’t let me log in. And when I click forgot...

user-removed

Not applicable

527 Views

1 replies

0 likes

Login
  • 527 Views
  • 1 replies
  • 0 likes

May 2018 Update FAIL

The new mobile update was a total fail. All the things that I enjoyed about Spotify are now gone.• Paragraph about the artist's story• See similar artists icon page• Follow an artist/other users buttons• See what other user's have recently listened t...

Regular

The new mobile update was a total fail. All the things that I enjoyed about Spotify are now gone. • Paragraph about the artist's story • See similar artists icon page • Follow an ar...

user-removed

Not applicable

1298 Views

3 replies

5 likes

Account
Other
  • 1298 Views
  • 3 replies
  • 5 likes

CANT FIND MAIL

i cant find mail i dont remember it , i am using ios device and there is nothing writes in help for ios users , so how can i find it

Newbie

  i cant find mail i dont remember it , i am using ios device and there is nothing writes in help for ios users , so how can i find it

user-removed

Not applicable

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change Email

Hi all,Trying to update my account info but the email adress that spotify usese does not exist anymore. I am linked to my facebook but my facebook has my up to date adress. Is there anyway to update my email? It is using one no longer linked to my fa...

Casual Listener

Hi all, Trying to update my account info but the email adress that spotify usese does not exist anymore. I am linked to my facebook but my facebook has my up to date adress. Is there anyway to updat...

jm33glass

Casual Listener

1840 Views

7 replies

0 likes

  • 1840 Views
  • 7 replies
  • 0 likes

Payment and recepit.

Kindly issue a receipt upon accepting payment through debit card deduction. Receive sms on mobile. Transaction detail PO5B1AC.

Newbie

Kindly issue a receipt upon accepting payment through debit card deduction.  Receive sms on mobile.  Transaction detail PO5B1AC. 

Noah

Spotify Star

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

Solved!! removal of a device from my account

PlanpremiumCountryUnited kingdom Deviceiphone seOperating Systemios 11.3.1 My Question or IssueMy niece is using my account on her Alexa device without permission. I have changed my account password but she can still log in. Any ideas how I can remov...

Casual Listener

Plan premium Country United kingdom   Device iphone se Operating System ios 11.3.1   My Question or Issue My niece is using my account on her Alexa device without permission.&nbs...

imattolo

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Cannot Login in to the Web Player

PlanFreeCountry USAOperating SystemWindows 10 The web player worked until about a week ago. Now whenever I try to login, the pop-up that usually appears for a split second now displays the following error message: INVALID_CLIENT: Invalid redirect URI...

Casual Listener

Plan Free Country  USA Operating System Windows 10   The web player worked until about a week ago. Now whenever I try to login, the pop-up that usually appears for a split second now...

Deliganli

Casual Listener

1118 Views

5 replies

3 likes

Login
  • 1118 Views
  • 5 replies
  • 3 likes

removal of device

PlanpremiumCountryUnited KingdomDeviceiphone seOperating Systemios 11.3.1 My Question or IssueMy niece keeps using my account on her alexa device without my permission. I have changed my account password but she can still log in. Some help please.

Casual Listener

Plan premium Country United Kingdom Device iphone se Operating System ios 11.3.1   My Question or Issue My niece keeps using my account on her alexa device without my permission. ...

IguanaSetup

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Facebook and new account problem

PlanBoth Free and PremiumCountryUK DeviceSamsung A5, ms surface, ipad, lg tvOperating System(iOS 10, Android ?, Windows 10.) My Question or IssueI have a facebook associated free account - now have new (premium) account. Spotify has allowed me to do ...

Newbie

  Plan Both Free and Premium Country UK  Device Samsung A5, ms surface, ipad, lg tv Operating System (iOS 10, Android ?, Windows 10.)   My Question or Issue I have a faceboo...

Jollof

Composer

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes