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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 171951 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 171951 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11336 Views
  • 6 replies
  • 11 likes
  • Security
  • 11336 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515677 Views
  • 986 replies
  • 113 likes
  • Account
  • 515677 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125946 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125946 Views
  • 74 replies
  • 12 likes

Unsubscription and password

My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me

  • Newbie
  • My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesap yükseltim hatası

Merhabalar, Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgilerimi girdim 2 kere hesabıma 6,99tl bloke koydu. Konu ile ilg...

  • Casual Listener
  • Merhabalar,   Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgi...
  • Melody
  • Spotify
  • 589 Views
  • 3 replies
  • 0 likes
  • Account
  • 589 Views
  • 3 replies
  • 0 likes

Premium Status on PC doesnt work

Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer He still says upgrade (same Account / Email). So i can Not stream from Handy to PC..can anybody help me

  • Visitor
  • Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer  He still says upgrade (same Account / Email). So i can Not stre...
  • imattolo
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to facebook with my spotify account no matter how many times I press it

Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "connect to facebook" nothing happens, even if I pre...

  • Newbie
  • Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "...
  • SergioDavid
  • Roadie
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Conflict between several accounts

Hi !I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten she is listening music on another device. She even see ano...

  • Casual Listener
  • Hi  ! I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten...
  • Bittencourt
  • Spotify Star
  • 1205 Views
  • 3 replies
  • 0 likes
  • Account
  • 1205 Views
  • 3 replies
  • 0 likes

Find account via payment

Hi there, I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and close it? Bank screenshot attached. Thanks for the help!

  • Newbie
  • Hi there,   I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and ...
  • Maxim
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
  • 550 Views
  • 1 replies
  • 0 likes

Card code cant scretched

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

  • Newbie
  • Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Playlist recovery

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

  • Newbie
  • I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?
  • Maxim
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Umm??

I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???

  • Newbie
  • I'm sorry but what the h!ll is my username?!?!?!??! I put in my desired username and I end up with this nonsene???
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

how to see the number of listening to a song ?

Hello, My label has published one of my songs on spotify and I can not see the number of listening in real time. Thank you

  • Newbie
  • Hello,   My label has published one of my songs on spotify and I can not see the number of listening in real time.   Thank you
  • Maxim
  • Spotify Star
  • 2531 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 2531 Views
  • 1 replies
  • 0 likes

I think someone Hacked my Account

Hi there, I was using Spotify last night with no problems, however when I went onto it this morning, all my playlists were gone (except one playlist I didnt make) and my search history had changed to stuff I had never heard of! I have since changed m...

  • Newbie
  • Hi there,   I was using Spotify last night with no problems, however when I went onto it this morning, all my playlists were gone (except one playlist I didnt make) and my search his...
  • jsannn
  • Community Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Won't let me log on because I'm offline

My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?

  • Newbie
  • My phone randomly signed out of Spotify but it had been on offline mode when it did that so now it won't let me log back in because it's offline can I do anything without losing all my music?
  • Nico
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family - Same Address question ?

Hey guys, I would like to subscribe to the spotify family offer.When I tried to subscribe, I read the following sentence : "You and each of your family (at the same address) you invite will enjoy".So it means that if I study in a different place that...

  • Casual Listener
  • Hey guys,   I would like to subscribe to the spotify family offer. When I tried to subscribe, I read the following sentence : "You and each of your family (at the same address) you invite wil...
  • Coop_Cooper
  • Music Fan
  • 528691 Views
  • 75 replies
  • 10 likes
  • Subscription
  • 528691 Views
  • 75 replies
  • 10 likes

Mac Spotify download

When I try to install spotify on my mac, it prompts me to enter my username and password. It says "install spotify wants to make changes. enter your password to allow this." When I enter my user name and password, it repeatedly tells me it is incorre...

  • Newbie
  • When I try to install spotify on my mac, it prompts me to enter my username and password. It says "install spotify wants to make changes. enter your password to allow this." When I enter my user...
  • Loxer
  • Community Legend
  • 808 Views
  • 1 replies
  • 0 likes
  • Login
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already charged but still no premium

Hi, today I subscribed to Spotify while they're having the promo for 3months thing. I already received I message from my bank that money was deducted from my account for my subscription. But my account hasn't updated at all. It's still not on premium...

  • Casual Listener
  • Hi, today I subscribed to Spotify while they're having the promo for 3months thing. I already received I message from my bank that money was deducted from my account for my subscription. But my accou...
  • afqhspot
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Someone hacked into my account!

A week or so ago i went into spotify and saw a new weird playlist. So i deleted it and was a little bit unnerved by it. Then last night, the same person must have deleted all my playlists save for one and he/she probably would've unsaved my songs, ex...

  • Newbie
  • A week or so ago i went into spotify and saw a new weird playlist. So i deleted it and was a little bit unnerved by it. Then last night, the same person must have deleted all my playlists save for on...
  • Maxim
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account : Help me please

Hello, My soon has created an premium account with his phone and my visa card, last 2 days. His phone was reinitialized with all the datas...He has forgotten the mail associated with th premium account and the password too... No facebook associating,...

  • Casual Listener
  • Hello,   My soon has created an premium account with his phone and my visa card,  last 2 days.   His phone was reinitialized with all the datas... He has forgotten the mail associ...
  • user-removed
  • Not applicable
  • 743 Views
  • 6 replies
  • 0 likes
  • 743 Views
  • 6 replies
  • 0 likes

Superuser Contribution Not logging in despite correct username and password

I use Spotify on my Mac laptop and Android phone. Today when I opened the apps on both devices I had been logged out of my account. When I enter my username and password, the app appears to login very briefly, before returning to the login page with ...

  • Visitor
  • I use Spotify on my Mac laptop and Android phone. Today when I opened the apps on both devices I had been logged out of my account. When I enter my username and password, the app appears to login ver...
  • Alfredo
  • Roadie
  • 1482 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1482 Views
  • 6 replies
  • 0 likes

Superuser Contribution Login 408 error, and now i dont want to use facebook as my method of logging in

I want to possibly switch my fb spotify account onto a new account, because there is a playlist on there that i fully enjoy listening tocan anyone help deviate the foundation of the problem??? login 408 error everytime i use the fb login; spotify jus...

  • Newbie
  • I want to possibly switch my fb spotify account onto a new account, because there is a playlist on there that i fully enjoy listening to can anyone help deviate the foundation of the problem??? lo...
  • Alfredo
  • Roadie
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution Close account

I just wanna close the account linked to my Facebook, as I want to link it to a different account that I actually use, but I've tried twice already and the automated email just suggests looking on here for advice; so can one of you guys delete my acc...

  • Newbie
  • I just wanna close the account linked to my Facebook, as I want to link it to a different account that I actually use, but I've tried twice already and the automated email just suggests looking on he...
  • Alfredo
  • Roadie
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
  • 518 Views
  • 1 replies
  • 0 likes