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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83561 Views

9 replies

2 likes

Account
Login
  • 83561 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659455 Views

13 replies

4 likes

Account
  • 659455 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741167 Views

18 replies

29 likes

  • 741167 Views
  • 18 replies
  • 29 likes

Way to prevent duplicates in playlists.

Hi, It's the wrong title I am unable to write my own title??? I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my playlists are lost. Is there a way to recover I have search the topi...

Newbie

Hi,   It's the wrong title I am unable to write my own title???   I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my...

odesjord

Casual Listener

388 Views

1 replies

0 likes

Account
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium PS4

I was on a trial for a month via psnmusic, the trial expired and I then purchased a premium subscription through PSN. My pc app as well as my phone no longer show premium. The payment was successful but im getting pretty irritated at this. I have an ...

Casual Listener

I was on a trial for a month via psnmusic, the trial expired and I then purchased a premium subscription through PSN. My pc app as well as my phone no longer show premium. The payment was successful ...

Sukka666

Casual Listener

787 Views

2 replies

0 likes

Account
Premium
Subscription
  • 787 Views
  • 2 replies
  • 0 likes

Account hacked

My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change password either anything. I have cancelled my payment ...

Casual Listener

My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change pas...

juhojr

Casual Listener

511 Views

1 replies

0 likes

Account
Login
Security
  • 511 Views
  • 1 replies
  • 0 likes

Remove Credit Card From Account

How can I remove my card from my account? 

Newbie

How can I remove my card from my account?  

Maxim

Spotify Star

1858 Views

1 replies

0 likes

  • 1858 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo reingresar a Spotify premium familiar después de no verificar mi cuenta?

Sucedió que, al estar en un plan familiar de Spotify Premium, este te pide una verificación de que mi cuenta coincida con la dirección del dueño del plan y de los demás ocupantes, en mi caso, no verifique mi cuenta y Spotify decidio sacarme de el pla...

Newbie

Sucedió que, al estar en un plan familiar de Spotify Premium, este te pide una verificación de que mi cuenta coincida con la dirección del dueño del plan y de los demás ocupantes, en mi caso, no veri...

Dian

Spotify Legend

899 Views

3 replies

0 likes

  • 899 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can add payment method?

Can anyone help me about payment method. I can’t add any cards on my Spotify account.

Casual Listener

Can anyone help me about payment method. I can’t add any cards on my Spotify account.

tonyryan294

Casual Listener

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Starting a Family Account

If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?

Visitor

If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?  

Maxim

Spotify Star

353 Views

1 replies

0 likes

Account
  • 353 Views
  • 1 replies
  • 0 likes

MY ACCOUNT IS LINKED WITH ANOTHER ACCOUNT????

I went onto spotify right now to play a playlist and ALL my playlists were deleted (had at least 15) and there were only 2 in spanish. I don't speak spanish. I went on my computer and it's the same thing. One of the playlists was made by another, whi...

Newbie

I went onto spotify right now to play a playlist and ALL my playlists were deleted (had at least 15) and there were only 2 in spanish. I don't speak spanish.   I went on my computer and i...

Hubo

Community Legend

459 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 459 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I unlink my banned PSN from Spotify?

About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked." I can't do anything because it's banned, and when ...

Visitor

About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked."...

LordStoic-

Visitor

34862 Views

12 replies

2 likes

  • 34862 Views
  • 12 replies
  • 2 likes

Superuser Contribution Email

So I log into my Spotify through fb and I changed my email but when I went into Spotify premium it had a different email and now on safari it won’t change

Newbie

So I log into my Spotify through fb and I changed my email but when I went into Spotify premium it had a different email and now on safari it won’t change 

SergioDavid

Roadie

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de Premium a Plan Familiar en Periodo de Prueba

Saludos, tengo una duda hace un par de Dias me suscribi a una cuenta Premium y estoy en periodo de 2 meses gratis, pero mi esposa y mi hija quieren sus cuentas tambien y mi pregunta es si cambio a plan familiar sigo con 2 meses gratis o me los quitan...

Newbie

Saludos, tengo una duda hace un par de Dias me suscribi a una cuenta Premium y estoy en periodo de 2 meses gratis, pero mi esposa y mi hija quieren sus cuentas tambien y mi pregunta es si cambio a pl...

SergioDavid

Roadie

1108 Views

1 replies

0 likes

  • 1108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in with Facebook isn't working.

I’m tried to log into the Spotify app on my iPhone, and after I click the button to log in with FB it says “you’ve previously used Facebook to login” and I push continue underneath it to let me log in but instead it loads and pulls up a blank page. A...

Newbie

I’m tried to log into the Spotify app on my iPhone, and after I click the button to log in with FB it says “you’ve previously used Facebook to login” and I push continue underneath it to let me log i...

SergioDavid

Roadie

408 Views

1 replies

1 likes

Account
  • 408 Views
  • 1 replies
  • 1 likes

Superuser Contribution Just signed up for Spotify Premium with Hulu

Signed up yesterday after seeing the promo going around. Starting a Hulu account and linking the two went fine. Watched some Digimon with the kids, cool. cool.Today I went to log into hulu and nothing, it's like I naver linked the accounts. Hulu supp...

Casual Listener

Signed up yesterday after seeing the promo going around. Starting a Hulu account and linking the two went fine. Watched some Digimon with the kids, cool. cool. Today I went to log into hulu and no...

Byohzzrd

Casual Listener

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

Superuser Contribution two accounts under the same email. One free one paid. Cant login to paid on phone because same email

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same email and password... pls fix your problem.

Newbie

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same e...

SergioDavid

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Hard to find "Ask the Community" form

I had to google to find the page for post my question.

Roadie

I had to google to find the page for post my question.

Hubo

Community Legend

1266 Views

1 replies

11 likes

Account
Other
  • 1266 Views
  • 1 replies
  • 11 likes

Friend Feed dead

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

Music Fan

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

Yngvard

Music Fan

974 Views

4 replies

1 likes

Account
Other
  • 974 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do I combine two different accounts to just one

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop but not on my phone?

Casual Listener

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop b...

vallygrrl_59

Casual Listener

737 Views

2 replies

0 likes

Account
  • 737 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded songs disappearing

Hello!I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go OFFLINE. Now this is no longer serving my needs. Pleas...

Casual Listener

Hello! I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go O...

AnaBanana1

Casual Listener

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Mystery charge

Just checked my bank account I've been charged $119.88 on march 26 2018 by spotify premium, reimbursed $119.88 on april 5 2018 by them. the problem is I've never gave my banking info to spotify, nor have I done any of their free trials. I first got s...

Newbie

Just checked my bank account I've been charged $119.88 on march 26 2018 by spotify premium, reimbursed $119.88 on april 5 2018 by them. the problem is I've never gave my banking info to spotify, nor ...

Robert_W

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Charged twice

Im being charged twice a month!!!! 

Newbie

Im being charged twice a month!!!!  

ant0n1

Roadie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes