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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80461 Views

9 replies

2 likes

Account
Login
  • 80461 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654041 Views

13 replies

4 likes

Account
  • 654041 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734524 Views

18 replies

29 likes

  • 734524 Views
  • 18 replies
  • 29 likes

Superuser Contribution two accounts under the same email. One free one paid. Cant login to paid on phone because same email

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same email and password... pls fix your problem.

Newbie

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same e...

SergioDavid

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Hard to find "Ask the Community" form

I had to google to find the page for post my question.

Roadie

I had to google to find the page for post my question.

Hubo

Community Legend

1265 Views

1 replies

11 likes

Account
Other
  • 1265 Views
  • 1 replies
  • 11 likes

Friend Feed dead

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

Music Fan

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

Yngvard

Music Fan

969 Views

4 replies

1 likes

Account
Other
  • 969 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do I combine two different accounts to just one

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop but not on my phone?

Casual Listener

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop b...

vallygrrl_59

Casual Listener

728 Views

2 replies

0 likes

Account
  • 728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded songs disappearing

Hello!I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go OFFLINE. Now this is no longer serving my needs. Pleas...

Casual Listener

Hello! I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go O...

AnaBanana1

Casual Listener

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

Mystery charge

Just checked my bank account I've been charged $119.88 on march 26 2018 by spotify premium, reimbursed $119.88 on april 5 2018 by them. the problem is I've never gave my banking info to spotify, nor have I done any of their free trials. I first got s...

Newbie

Just checked my bank account I've been charged $119.88 on march 26 2018 by spotify premium, reimbursed $119.88 on april 5 2018 by them. the problem is I've never gave my banking info to spotify, nor ...

Robert_W

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Charged twice

Im being charged twice a month!!!! 

Newbie

Im being charged twice a month!!!!  

ant0n1

Roadie

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my french bank account... someone had the same issue ??

Casual Listener

Hi there ! I used spotify in US and now i am back home in france but it's impossible to change the country. In my account the country area cannot be changed but i need to change it to update my frenc...

valouraccoon

Casual Listener

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost access to email account and cannot log in to Spotify to cancel

I’m inquiring for my father. A friend set up his Spotify account for him and used an older email that he no longer has access to, he doesn’t have the password. He wants to cancel his subscription, how do i help him do this?

Casual Listener

I’m inquiring for my father. A friend set up his Spotify account for him and used an older email that he no longer has access to, he doesn’t have the password. He wants to cancel his subscription, ho...

Goldenmagnolias

Casual Listener

474 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account got stolen

Hi today while I was listening someone started to change my musics and in devices section I saw another device. When I checked my account I saw that my email address and nick was changed. I couldnt be able to reset my password. So I cancelled my free...

Visitor

Hi today while I was listening someone started to change my musics and in devices section I saw another device. When I checked my account I saw that my email address and nick was changed. I couldnt b...

user-removed

Not applicable

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Converting premium to student premium

Hi there!Have just signed up to a student account via unidays. I already had the £9.99/ month premium account.I logged in and used my existing account to make the student account, following the steps. I did have to put debit card details in again tho...

Casual Listener

Hi there! Have just signed up to a student account via unidays. I already had the £9.99/ month premium account. I logged in and used my existing account to make the student account, following the s...

SergioDavid

Roadie

305 Views

1 replies

0 likes

Account
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution doble cuenta

abri una cuenta hace 2 años que nunca use y hace 1 mes abri una nueva con el mismo correo (no recordaba que la otra seguia sin usarse) entonces en mi celular tenia una cuenta y en mi computadora la otra, cerre mi session del celular y ahora solo pued...

Newbie

abri una cuenta hace 2 años que nunca use y hace 1 mes abri una nueva con el mismo correo (no recordaba que la otra seguia sin usarse)  entonces en mi celular tenia una cuenta  y en mi comp...

SergioDavid

Roadie

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes

Playlists I DID NOT add...

I have changed my password several times, yet randomly when I log in, there are "recently played" playlists on my list that I did not listen to or add. It's usually foreign music or seriously derogatory rap w/ pot leaves and naked people all over the...

Casual Listener

I have changed my password several times, yet randomly when I log in, there are "recently played" playlists on my list that I did not listen to or add. It's usually foreign music or seriously derogat...

Hubo

Community Legend

1100 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 1100 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook login details don’t work when logging in via web

I am trying to login to a desktop and am entering my Facebook login details (email userid and password) for my Premium account. And it just does not seem to work. It pushes me to go via logging into my Facebook account - which I would rather not on o...

Newbie

I am trying to login to a desktop and am entering my Facebook login details (email userid and password) for my Premium account. And it just does not seem to work. It pushes me to go via logging into ...

SergioDavid

Roadie

765 Views

1 replies

1 likes

  • 765 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify on PS4, Android and PC(Windows) not working together

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

Casual Listener

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...

Chris

Spotify

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar pais

Estimados tengo la cuenta premium en argentina y desde hace 2 ans vivo e Brasil. Ahora preciso cambiar a Brasil dado que mi tarjeta de pago de argentina tiene problemas. Si coloco la tarjeta de brasil dice que no corresponde a argentina y si quiero c...

Newbie

Estimados tengo la cuenta premium en argentina y desde hace 2 ans vivo e Brasil. Ahora preciso cambiar a Brasil dado que mi tarjeta de pago de argentina tiene problemas. Si coloco la tarjeta de brasi...

SergioDavid

Roadie

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Disconnect FB without new account

Hi, I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotify-account. Does someone know why it's not possible to connec...

Visitor

Hi,   I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotif...

user-removed

Not applicable

526 Views

2 replies

0 likes

Account
  • 526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connexion possible avec facebook sur ordinateur mais pas sur téléphone

Bonjour,J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur mon iPhone mais cela me connecte sur mon deuxième comp...

Casual Listener

Bonjour, J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur m...

Imzou

Casual Listener

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mix still not ready

Hi. I've been using Spotify for a long time, i notice that Daily Mix is not present in my "discover", if i search it i found it, but "it' not ready". I try to log out and log in and reboot my phone (Android), nothing appened.What can i do?Thanks

Casual Listener

Hi. I've been using Spotify for a long time, i notice that Daily Mix is not present in my "discover", if i search it i found it, but "it' not ready". I try to log out and log in and reboot my ph...

Alefy11

Casual Listener

587 Views

3 replies

0 likes

  • 587 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

Visitor

Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...

Melody

Spotify

733 Views

1 replies

0 likes

Account
Login
  • 733 Views
  • 1 replies
  • 0 likes