Announcements
Hey folks! Some of you might see that your episodes are removed/ not being ingested by Spotify. More info about this can be found here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1728 Views
  • 0 replies
  • 8 likes
  • Security
  • 1728 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446693 Views
  • 970 replies
  • 108 likes
  • Account
  • 446693 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199366 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199366 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108533 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108533 Views
  • 72 replies
  • 11 likes

Somebody on their PS4 is using my account-- "logout everywhere" won't help!

Hello,Somebody has access to my account and is playing bad German techno while I'm logged in. I have "signed out of everywhere" and changed my password several times, but every time I re-open my Spotify on my PC, this dude "Listening On" his PS4. Hel...

  • Visitor
  • Hello, Somebody has access to my account and is playing bad German techno while I'm logged in. I have "signed out of everywhere" and changed my password several times, but every time I re-open my Sp...
  • Robert_W
  • Community Legend
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook

Hey there, For some reason my Spotify won't connect to Facebook on my phone app or computer. Tried the manual way on the website and no luck there either. It said to try again later, is it a general technical problem with Spotify at the moment or som...

  • Newbie
  • Hey there,  For some reason my Spotify won't connect to Facebook on my phone app or computer. Tried the manual way on the website and no luck there either. It said to try again later, is it a g...
  • ZullyB
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Help me

Hi this is a 2 part question 1. I have 3 accounts the first one, a second one, and facebook how can i combine them or delete 2 of them? 2. How do i claim my URI number/and or playlist for show.co?

  • Newbie
  • Hi this is a 2 part question 1. I have 3 accounts the first one, a second one, and facebook how can i combine them or delete 2 of them? 2. How do i claim my URI number/and or playlist for show.co?
  • Robert_W
  • Community Legend
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

End Premium Trial

I've read other threads about this but the option listed to stop a trial that I didn't even mean to start aren't available to me as far as I can see. I was listening a playlist that Reddit directed me to. I skipped a few songs. Clicked get more skips...

  • Visitor
  • I've read other threads about this but the option listed to stop a trial that I didn't even mean to start aren't available to me as far as I can see.   I was listening a playlist that Red...
  • user-removed
  • Not applicable
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Spotify Playing Random song (UNLIKE OTHER ISSUES)

For the past week spotify has been acting incredibly strangely and has become infuriating. So I'll be listening to a song, (It doesnt matter if its from a playlist, artist page ect) and randomly, sometime after the song ends or just a couple seconds ...

  • Casual Listener
  • For the past week spotify has been acting incredibly strangely and has become infuriating. So I'll be listening to a song, (It doesnt matter if its from a playlist, artist page ect) and randomly, som...
  • ChookMan
  • Newbie
  • 7097 Views
  • 7 replies
  • 22 likes
  • 7097 Views
  • 7 replies
  • 22 likes

Change Username

Hello Everbody, i Create Spotify with Facebook. And the Login was always over Facebook.Now i deleted facebook. And i have this sh** number. I know it is impossible to change it normally. But i dont want to delete this account and create a new account...

  • Newbie
  • Hello Everbody,    i Create Spotify with Facebook. And the Login was always over Facebook. Now i deleted facebook. And i have this sh** number. I know it is impossible to change it norma...
  • Luke
  • Spotify Star
  • 361 Views
  • 1 replies
  • 1 likes
  • Account
  • 361 Views
  • 1 replies
  • 1 likes

Artist of the same name

I uploaded my first track ever via TuneCore last week. Upon release, I noticed it is associated with another artist of the same name. I just submitted an artist verification that’s awaiting approval. My name is Brandon Chapman. I attempted to file a ...

  • Newbie
  • I uploaded my first track ever via TuneCore last week. Upon release, I noticed it is associated with another artist of the same name. I just submitted an artist verification that’s awaiting approval....
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Can't claim the spotify artist profile

I've been sending claims to claim the artist profile and sending proof with the links listing my socials and contact email. The same contact email as the email to spotify I use. " If you could add your email address to one of these pages, and then su...

  • Newbie
  • I've been sending claims to claim the artist profile and sending proof with the links listing my socials and contact email. The same contact email as the email to spotify I use.  " If...
  • Maxim
  • Spotify Star
  • 1879 Views
  • 1 replies
  • 0 likes
  • 1879 Views
  • 1 replies
  • 0 likes

how to add someone to the Family Plan if they only have email but NO FACEBOOK?

I signed up with Facebook. I am now adding Family Plan but the members I would like to add only have email accounts and are not facebook users. How do they join the plan?

  • Newbie
  • I signed up with Facebook.  I am now adding Family Plan but the members I would like to add only have email accounts and are not facebook users.  How do they join the plan?  
  • Maxim
  • Spotify Star
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

Someone is using my account

Looks like someone is is using my account. He keeps on playing indian music!!! I can't sign out of chrome web player. I tried changing my password and signed out of all places. This didn't work at all. Please help!!

  • Casual Listener
  • Looks like someone is is using my account. He keeps on playing indian music!!! I can't sign out of chrome web player. I tried changing my password and signed out of all places. This didn't work at al...
  • Adrien14
  • Newbie
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Viculacion spotify a facebook

Buenas moches, quiero ayuda para poder compartir mi musica en facebook, mi cuenta spotify la tengo comprada con un correo gmail, al intentar vincularlo con Facebook me avisa que mi facebook ya esta unida a otra cuenta spotify.... Elimino la aplicació...

  • Newbie
  • Buenas moches,  quiero ayuda para poder compartir mi musica en facebook,  mi cuenta spotify la tengo comprada con un correo gmail,  al intentar vincularlo con Facebook me avisa que mi ...
  • JulianA_Bogota
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me llegan el correo para cerrar permanentemente mi cuenta

Ya eh tratado miles de veces cerrar mi cuenta creada a travez de facebook pero no me llega el mensaje, solo quiero cambiar de correo pero por lo que decian solo bastaba cambiarlo en mi perfil pero no me funciona lo cambie y siguio sin funcionar no se...

  • Visitor
  • Ya eh tratado miles de veces cerrar mi cuenta creada a travez de facebook pero no me llega el mensaje, solo quiero cambiar de correo pero por lo que decian solo bastaba cambiarlo en mi perfil pero no...
  • JulianA_Bogota
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Spotify estudante

Olá, eu fiz um cadastro no Spotify estudante e apareceu um e-mail, fala para obter o desconto só que quando entro aparece isso

  • Newbie
  • Olá, eu fiz um cadastro no Spotify estudante e apareceu um e-mail, fala para obter o desconto só que quando entro aparece isso
  • Bittencourt
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable Ads for Hulu on Paid Accounts

How can I opt out of the Hulu discount or any notifications about it? I'm not interested in taking advantage of the deal, and pay for an ad free experience. Is there a setting that I can opt out of notifications for promos? I thought there were no ad...

  • Casual Listener
  • How can I opt out of the Hulu discount or any notifications about it?  I'm not interested in taking advantage of the deal, and pay for an ad free experience.  Is there a setting that I can ...
  • pureliquidhw
  • Casual Listener
  • 1334 Views
  • 2 replies
  • 1 likes
  • Premium
  • 1334 Views
  • 2 replies
  • 1 likes

Superuser Contribution I do not have the same name on spotify web as on my pc or my laptop (application)

Actually (deusyou) is my original name but after doing some manipulation, I was able to connect my facebook with my old account and this one has changed its name to arnaud padern ... I would like to have the name of arnaud padern that is finally ever...

  • Newbie
  • Actually (deusyou) is my original name but after doing some manipulation, I was able to connect my facebook with my old account and this one has changed its name to arnaud padern ... I would like to ...
  • JulianA_Bogota
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Having Spotify Premium

Hello there! I assume that you have had the default Spotify for a while now and are ready for an upgrade. You have come to the right place for all of your premium needs! REASON ONE FOR PREMIUM ~You do not need wifi when listening to your music on Spo...

  • Newbie
  • Hello there! I assume that you have had the default Spotify for a while now and are ready for an upgrade. You have come to the right place for all of your premium needs!   REASON ONE FOR PREMI...
  • JulianA_Bogota
  • Roadie
  • 415 Views
  • 1 replies
  • 3 likes
  • Premium
    Unlimited
  • 415 Views
  • 1 replies
  • 3 likes

Superuser Contribution Repost, porque removeram (problema com vínculo do Facebook)!

Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificação de captcha toda hora. Sempre que tento fazer alg...

  • Visitor
  • Antes de mais nada, por favor arrumem o formato de posts dessa comunidade. Eu não consigo postar prints aqui para explicar meu problema melhor ou checar o campo preview sem que haja erro de verificaç...
  • JulianA_Bogota
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobil Ödeme

İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz

  • Newbie
  • İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz
  • JulianA_Bogota
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist

My friends can't see my public playlist

  • Newbie
  • My friends can't see my public playlist
  • JulianA_Bogota
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wiedergabe unterbrochen

Hey zusammen,ich habe seit einiger Zeit immer wieder das Problem, dass ich, wenn ich unterwegs bin immer wieder diese Fehlermeldung bekomme:Das Problem habe ich, wenn ich den ganzen Tag zuhause bin nicht, ausschließlich dann, wenn ich unterwegs bin u...

  • Newbie
  • Hey zusammen, ich habe seit einiger Zeit immer wieder das Problem, dass ich, wenn ich unterwegs bin immer wieder diese Fehlermeldung bekomme: Das Problem habe ich, wenn ich den ganzen Tag zuh...
  • JulianA_Bogota
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 488 Views
  • 1 replies
  • 0 likes