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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
  • 80593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

Superuser Contribution No reconoce mi cuenta

Hola.. Me hicieron una invitacion a un plan familiar, y se cerro la sesion en mi telefono... Luego no me dejo ingresar mas, a pesar que restablezco la contraseña... No me deja ingresar, dice que la cuenta no esta asociada a ninguna cuenta spotify... ...

Newbie

Hola.. Me hicieron una invitacion a un plan familiar, y se cerro la sesion en mi telefono... Luego no me dejo ingresar mas, a pesar que restablezco la contraseña... No me deja ingresar, dice que la c...

SergioDavid

Roadie

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Spotify thinks **bleep** (German)

Hey! Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir jemand helfen?

Newbie

Hey!   Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir je...

Maxim

Spotify Star

366 Views

1 replies

0 likes

Security
  • 366 Views
  • 1 replies
  • 0 likes

Hacked account

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my password 2 times but the strange musics and playlists ke...

Newbie

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my passw...

user-removed

Not applicable

748 Views

3 replies

1 likes

Account
Security
  • 748 Views
  • 3 replies
  • 1 likes

Superuser Contribution Compte inaccessible sur pc et paiement réservé

Bonjour, J'ai essayé d"utiliser l'offre d'abonnement étudiant mais en cliquant sur les liens, cela m'a enlevé de la page de paiement et il est maintenant réservé. Le problème est que je ne peux pas accéder à mon compte pour prouver que je suis étudia...

Newbie

Bonjour,  J'ai essayé d"utiliser l'offre d'abonnement étudiant mais en cliquant sur les liens, cela m'a enlevé de la page de paiement et il est maintenant réservé. Le problème est que je ne peu...

SergioDavid

Roadie

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with a family accoutn and my old account created through Facebook

Hello, I need help.I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it very well so I created a completely new account and ...

Newbie

Hello, I need help. I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it...

SergioDavid

Roadie

405 Views

1 replies

0 likes

Account
Premium
Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Refund

Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account gets deleted really ?

Newbie

Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account  gets deleted really ?

Noah

Spotify Star

441 Views

1 replies

0 likes

Subscription
  • 441 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Stopped Working!

I purchased a Spotift Premium account in December for a year long subscription and yet in three months, I play my songs and it has advertisements and does not allow me to listen individual songs on my iPhone and google home. This has been happening f...

Newbie

 I purchased a Spotift Premium account in December for a year long subscription and yet in three months, I play my songs and it has advertisements and does not allow me to listen individual song...

Fitzhake

Newbie

1650 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1650 Views
  • 2 replies
  • 0 likes

Solved!! Merging facebook and spotify, temporary facebook error.

I own a spotify account and wanted to merge this with my facebook account. However, my facebook account uses a hotmail adress while my spotify account uses my gmail adress. When I log in using my facebook account I'm unable to disconnect from faceboo...

Newbie

I own a spotify account and wanted to merge this with my facebook account. However, my facebook account uses a hotmail adress while my spotify account uses my gmail adress. When I log in using my fac...

Noah

Spotify Star

892 Views

1 replies

0 likes

Account
  • 892 Views
  • 1 replies
  • 0 likes

Cobrança da mensalidade sem terem respeitado os 30 dias free trial...

Boa tarde, Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family. Recebi uma mensagem vossa onde está claro 30 dias € 0.00 No dia 31.03 recebi uma mensagem vossa a dizer que não tinham conseguido cobrar a mensalidade. Achei est...

Newbie

Boa tarde,   Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family.  Recebi uma mensagem vossa onde está claro 30 dias € 0.00  No dia 31.03 re...

Bittencourt

Spotify Star

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have moved Countries, cannot edit countries in my account

Hi I have recently moved from Netherlands to Canada. I am unable to edit my countries. In my profile, the option is grayed out, and I see a "Read more about changing your country." link. Clicking on the link takes me to a page which says I can update...

Newbie

Hi I have recently moved from Netherlands to Canada. I am unable to edit my countries.   In my profile, the option is grayed out, and I see a "Read more about changing your country."...

Alfredo

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant get my recently played artists to show

i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the radio stations i’m following? pls help

Newbie

i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the ...

SergioDavid

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open Spotify on PS4

Hello all,I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ever since then, getting stuck on the Spotify logo.I've...

Casual Listener

Hello all, I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ...

SergioDavid

Roadie

780 Views

1 replies

1 likes

Account
  • 780 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Saved Songs Don't Show as Such When I Visit Artist's Page

I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't say a song is saved. So I will save it and then if I ...

Casual Listener

I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't sa...

lhackney

Casual Listener

627 Views

2 replies

0 likes

Account
  • 627 Views
  • 2 replies
  • 0 likes

Is anyone from Spotify here able to confirm what is going on with leaked account details?

My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password.Got a couple of emails from haveibeenpwned a couple of hours later, looked at the pastebin and there was my ...

Casual Listener

My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password. Got a couple of emails from haveibeenpwned a couple o...

Robert_W

Community Legend

4009 Views

2 replies

0 likes

Account
Security
  • 4009 Views
  • 2 replies
  • 0 likes

I can't find my prenium account

I pay for prenium but can't seem to find my logins

Newbie

I pay for prenium but can't seem to find my logins

Hubo

Community Legend

427 Views

1 replies

0 likes

Account
Login
Premium
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! I found many random Spotify accounts

Hello I was interested and just searched for Spotify Accounts in youtube.I found many thinhs. BuT I saw someone with a download link, so I downloaded it. It was a spotify.txtSo after I downloaded it, I opened it and was very shocked.There were many v...

Casual Listener

Hello   I was interested and just searched for Spotify Accounts in youtube. I found many thinhs. BuT I saw someone with a download link, so I downloaded it.  It was a spotify.txt So af...

Tom

Community Legend

2946 Views

4 replies

0 likes

Account
  • 2946 Views
  • 4 replies
  • 0 likes

Charged premium without having it.

I have been charged twice for premium service now and I don't have premium. I can't get a hold of anyone to help... I may have to shut off my debit card and get a new one just because of Spotify... HELP ASAP! -- How do they not have a phone number...

Casual Listener

I have been charged twice for premium service now and I don't have premium.  I can't get a hold of anyone to help...  I may have to shut off my debit card and get a new one just because of ...

kejt_

Community Legend

604 Views

4 replies

0 likes

Account
  • 604 Views
  • 4 replies
  • 0 likes

Can't login in work computer

I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. Is there any other way? I'm getting error code 4 as ...

Visitor

I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. I...

Bethany_Dawn

Community Legend

1385 Views

1 replies

0 likes

Login
  • 1385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account empty on one computer, correct on others

Here's a perplexing problem that's like "account has lost my playlists and premium" but not: I use Spotify on a number of computers:Work LinuxHome MacHome PCAfter listening to Spotify at work (without problems), I get up the next day at home and star...

Visitor

Here's a perplexing problem that's like "account has lost my playlists and premium" but not:   I use Spotify on a number of computers: Work Linux Home Mac Home PC After listening to Spot...

Alfredo

Roadie

527 Views

1 replies

1 likes

Account
Premium
  • 527 Views
  • 1 replies
  • 1 likes