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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75670 Views

28 replies

0 likes

  • 75670 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93075 Views

9 replies

2 likes

Account
Login
  • 93075 Views
  • 9 replies
  • 2 likes

Social settings reset every time I restart Spotify

Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and making sure the settings are the same on all my de...

Newbie

Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and...

MattSuda

Spotify Star

728 Views

1 replies

1 likes

Account
  • 728 Views
  • 1 replies
  • 1 likes

Need to reset password, but e-mail isn't available anymore

Hello, A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she doesn't know her password.So, she tried to reset her password...

Newbie

Hello,   A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she d...

MattSuda

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Don't Know the Account Username or Email!

Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail the associated email on the account for recovery(most...

Newbie

Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail th...

MattSuda

Spotify Star

57481 Views

1 replies

1 likes

Account
Premium
Security
Subscription
  • 57481 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Premium

I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spotify Community?

Casual Listener

I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spo...

Maxim

Spotify Star

696 Views

1 replies

0 likes

Premium
  • 696 Views
  • 1 replies
  • 0 likes

Solved!! I cant log in my premium account

It's been a while since I changed my phone and I have no idea wich email I used on the account but I still am charged for it,I want to change the email of the account.The only info that I have it the user name: PillowsI dont know anything else other ...

Casual Listener

It's been a while since I changed my phone and I have no idea wich email I used on the account but I still am charged for it,I want to change the email of the account. The only info that I have it t...

MattSuda

Spotify Star

13479 Views

6 replies

0 likes

Login
  • 13479 Views
  • 6 replies
  • 0 likes

it won't let me get spotify premium

hey so i have been trying to get spotify premium on the website using a visa gift card "which ive done before" but everytime i complete the information and send it in it says error, and when i look it up it says it might be the card but i have got 4 ...

Casual Listener

hey so i have been trying to get spotify premium on the website using a visa gift card "which ive done before" but everytime i complete the information and send it in it says error, and when i look i...

jonathan_d22

Casual Listener

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Need to transfer premium account from a hacked/stolen Facebook account to a new account

Hey all, I need help! My Facebook profile was stolen, so I had to start a new one. I need some help transferring my playlists/premium and student discount from the old account to the new one

Newbie

Hey all, I need help! My Facebook profile was stolen, so I had to start a new one. I need some help transferring my playlists/premium and student discount from the old account to the new one

Noah

Spotify Star

631 Views

1 replies

0 likes

Account
Subscription
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.

Casual Listener

Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.

ArdaKirvanoglu

Casual Listener

839 Views

3 replies

1 likes

  • 839 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist problem

One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specifically they will play, but they won't be selected sponta...

Casual Listener

One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specificall...

surfinbird67

Casual Listener

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

Someone is logged in my account.

So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and then used the log of everywhere button, but it still...

Newbie

So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and t...

aidantyler

Music Fan

669 Views

1 replies

0 likes

Account
Security
  • 669 Views
  • 1 replies
  • 0 likes

Premium account via phone company not working

Hi. I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership. How do I update my account according to my payed membership through my phone ...

Casual Listener

Hi.  I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership.  How do I upd...

Hinsky

Casual Listener

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo ver a mis amigos de facebook

Hola! Tengo Spotify premium desde hoy, y no puedo acceder a mi lista de amigos de facebook en la aplicacion... me aparece como "0 amigos"alguna solucion?por el momento la aplicacion la uso desde la computadora

Casual Listener

Hola! Tengo Spotify premium desde hoy, y no puedo acceder a mi lista de amigos de facebook en la aplicacion... me aparece como "0 amigos" alguna solucion? por el momento la aplicacion la uso desde ...

Jmirus

Regular

1462 Views

2 replies

0 likes

  • 1462 Views
  • 2 replies
  • 0 likes

Spotify not showing up on Discord

So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on my profile either (I attached a file so you can se...

Newbie

So I connected my Spotify account to Discord but it isn't showing up properly. Whenever I send an invite to listen with me it shows up with ''The listening party is over!'', and it doesn't show up on...

TypeIIDiabetus

Newbie

2984 Views

1 replies

2 likes

  • 2984 Views
  • 1 replies
  • 2 likes

falha de pagamento

Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtando 17 reais peço qie estorne um pagamento pfv.

Newbie

Efetuei a compra de spotfy para estudante meu celular saiu da pagina de enviar comprovante de estudante depois nao consegui voltar na mesma,tive q efetuar todo pagamento novamente acabei gadtand...

Bittencourt

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Spotify não loga no computador

Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family...Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar logar pelo face , desinstalar e instalar novamente , ...

Newbie

Há 2 meses minha conta foi deslogada ( do nada ) e não consigo logar novamente , e continuo pagando meu plano Family... Teriam como resolver esse problema para mim ? Já tentei de tudo, desde tentar ...

Bittencourt

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Not downloading

I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ?Kind regards thanks

Casual Listener

I have Spotify premium and created multiple playlists and I am not able to download them, it’s keeps saying “waiting to download” when I am on wifi ? What do I have to do ? Kind regards  thank...

kaitlynk

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Changing phones and no longer premium

Please help! I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to play songs it says I do not have Premium. When I go to my se...

Casual Listener

Please help!   I previously had a Samsung S5 with Spotify Premium linked to my Google Home. I now have an S7, have downloaded and linked Spotify and Google Home again and when i ask Google to ...

Lullabella81

Casual Listener

554 Views

4 replies

0 likes

  • 554 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium account

I bought a premium account at 3 ng, but I did not have a credit card fee, but now I want to buy again premium but money

Visitor

I bought a premium account at 3 ng, but I did not have a credit card fee, but now I want to buy again premium but money

SergioDavid

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Changing your country in your profile and geo locating IPs

Hello, I've looked and read through the forum posts on how this is done and have been shocked to find that they are one, all really old (2014/2015) and that Spotify have not fixed the problem. I live in Spain and when I edit my profile, the only opti...

Newbie

...orumtopicpage/board-id/spotifyaccountrelated/thread-id/39149/page/33   Meesage in Spanish stating I need to change my country to match my payment method:   "Tu forma de pago y tu país no coinciden....

bonsoirv_

Newbie

845 Views

1 replies

0 likes

Account
  • 845 Views
  • 1 replies
  • 0 likes

Solved!! Gespeicherte Musik auf dem Handy kostet trotzdem Datenvolumen!?

Hallo Musikfreunde,habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl.Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen liegt, ist folgendes. Ich habe etwa 500 Songs auf mein Ha...

Casual Listener

Hallo Musikfreunde, habe seit etwa 8 Wochen Spotify Premium und bin fast zufrieden mit diesem Dienst und seiner Auswahl. Was mich aber echt stört und hoffentlich an meinen falschen Einstellungen li...

oktagon18

Casual Listener

7700 Views

2 replies

0 likes

Premium
  • 7700 Views
  • 2 replies
  • 0 likes