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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75530 Views

26 replies

0 likes

  • 75530 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92945 Views

9 replies

2 likes

Account
Login
  • 92945 Views
  • 9 replies
  • 2 likes

Invadiram minha conta e apagaram tudo, preciso recuperar meu histórico e playlists

Boa noite,infelizmente rakearam minha conta e deletaram todos as minhas playlists.verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e reparei que havia um dispositivo estranho e resolvi mudar a s...

Newbie

Boa noite, infelizmente rakearam minha conta e deletaram todos as minhas playlists. verifiquei que muitas musicas estavam sendo salvas sem minha autorização. Entrei em minhas configurações e repare...

Bittencourt

Spotify Star

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Login, Account and premium using problems

Hi guys!I have a major problem. I just changed my phone from an iPhone to a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it to my android.Well somehow I've managed to forget both my password and e...

Newbie

Hi guys! I have a major problem. I just changed  my phone  from an iPhone to  a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it t...

Noah

Spotify Star

570 Views

1 replies

0 likes

Account
Login
Premium
  • 570 Views
  • 1 replies
  • 0 likes

I payed for Premium, but it's not working...

I payed yesterday for Premium, but it's not working yet...

Newbie

I payed yesterday for Premium, but it's not working yet ...

kaitlynk

Roadie

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Playlist CLEARED

So this is the 2nd time this has happened to me and I'm not sure what to do.My playlist was absolutely CLEARED of all songs but was NOT deleted. I definitely did not click any sort of option to do this and don't even know how to clear an entire playl...

Newbie

So this is the 2nd time this has happened to me and I'm not sure what to do. My playlist was absolutely CLEARED of all songs but was NOT deleted. I definitely did not click any sort of option to do ...

kaitlynk

Roadie

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution Social Preferences Toggle Switches Broken!

The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken! Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multiple posts about this issue going back months and none are ...

Newbie

The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken!  Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multip...

Alfredo

Roadie

695 Views

1 replies

1 likes

Account
Other
  • 695 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change in country/payment details

I am trying to change my payment details including country. However when I try to insert new credit card details i am notified that it doesn’t match my country but when i try to change my country it is greyed out and redirects me to changing my payme...

Newbie

I am trying to change my payment details including country. However when I try to insert new credit card details i am notified that it doesn’t match my country but when i try to change my country it ...

Alfredo

Roadie

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Can't make account!!!

So when i try to make a new spotify account with my new email that works it just refreshes the page? Please help!

Casual Listener

So when i try to make a new spotify account with my new email that works it just refreshes the page? Please help!

awasa29

Casual Listener

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Cannot login

I recently signed up for the family plan and wanted to cancel my sons premium so I can put him on the family one with us but he cant remember any of his passwords or emails he used is there anyway I can fix this?

Newbie

I recently signed up for the family plan and wanted to cancel my sons premium so I can put him on the family one with us but he cant remember any of his passwords or emails he used is there anyway I ...

Robert_W

Community Legend

518 Views

1 replies

0 likes

Login
  • 518 Views
  • 1 replies
  • 0 likes

lost info

i cannot get preimum service even though i am paying for it so i need to calcel my subscription but i cant because i lost the log in info and can not find a phone number to speak to anyoneHELP PLEASE

Newbie

i cannot get preimum service even though i am paying for it so i need to calcel my subscription but i cant because i lost the log in info and can not find a phone number to speak to anyone HELP PLEA...

Robert_W

Community Legend

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Don't know my passwort neither do I know the email linked to my account

hi i dont know which email from mine ive used to create my spotify account and i also forgot my password...I want to quit my premium account though, what can I do? I just know my username and the Paypal account ive given to pay.

Newbie

hi   i dont know which email from mine ive used to create my spotify account and i also forgot my password...I want to quit my premium account though, what can I do? I just know my userna...

Robert_W

Community Legend

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Loging In

I was wondering if anyone could help me my Spotify logged me out the other day and I can’t remember what email address it is set up to so I have had it for years and went through several accounts/email and don’t know which one is connected with my ba...

Newbie

I was wondering if anyone could help me my Spotify logged me out the other day and I can’t remember what email address it is set up to so I have had it for years and went through several accounts/ema...

Robert_W

Community Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite came with another person name (RESOLVED)

So, I have family plan, recently I invited a new person for join on my plan, buuuuuut, the problem is, when the person opens the invite, then show a different person account, but the account is mine, the invite mail is on my name, but when the person...

Casual Listener

So, I have family plan, recently I invited a new person for join on my plan, buuuuuut, the problem is, when the person opens the invite, then show a different person account, but the account is mine,...

SergioDavid

Roadie

656 Views

1 replies

0 likes

Account
  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with my e-mail - Spotify won't accept password

I think this is a huge structural problem with Spotify. It accepts when I login with Facebook, but not through e-mail and password.I just reset my password and Spotify won't recognize it. My account was first created through Facebook, but I don't wan...

Newbie

I think this is a huge structural problem with Spotify.   It accepts when I login with Facebook, but not through e-mail and password. I just reset my password and Spotify won't recognize it. ...

SergioDavid

Roadie

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

premium not working on phone anymore

i checked status, payment and logged out and back in. still doesn't work.

Newbie

i checked status, payment and logged out and back in. still doesn't work.

Nico

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Can I change or make a new Community profile ?

Can I change or make a new Community profile ? I would like to change the user name of my community profile not the spotify account or it is the same ?

Casual Listener

Can I change or make a new Community profile ?   I would like to change the user name of my community profile not the spotify account or it is the same ?    

Noah

Spotify Star

847 Views

3 replies

0 likes

Account
  • 847 Views
  • 3 replies
  • 0 likes

Can't log in (no reason given)

Hi,I just downloaded the Spotify app on my Android phone. When I try logging in to my account and clicking the "login" button, it changes to "logging in", and then changes back to "login". No reason or response given. I am using the correct username ...

Casual Listener

Hi, I just downloaded the Spotify app on my Android phone. When I try logging in to my account and clicking the "login" button, it changes to "logging in", and then changes back to "login". No reaso...

Noaya

Casual Listener

797 Views

2 replies

1 likes

  • 797 Views
  • 2 replies
  • 1 likes

Country Change

Is it possible to change my country before I move home on premium? I have a cancelled credit card as my billing card but have 6 weeks of travel before I move back to Australia. The cancelled card will not be able to renew the monthly account when i g...

Newbie

Is it possible to change my country before I move home on premium? I have a cancelled credit card as my billing card but have 6 weeks of travel before I move back to Australia. The cancelled card wil...

Josh10000

Newbie

729 Views

2 replies

1 likes

  • 729 Views
  • 2 replies
  • 1 likes

Superuser Contribution I cannot login my account

I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP address as I am overseas. I tried changing my coun...

Casual Listener

I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP...

duckman1611

Casual Listener

646 Views

2 replies

0 likes

  • 646 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing account information

Hello all, I want to change my adress on this website. But when i do spotify says that the e-mail adress is already in use. But i didn't change my e-mail and the e-mail that is filled in is my current spotify log in. So i can't change any information...

Newbie

Hello all,   I want to change my adress on this website. But when i do spotify says that the e-mail adress is already in use. But i didn't change my e-mail and the e-mail that is filled in is ...

SergioDavid

Roadie

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes