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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232543 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232543 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12510 Views
  • 6 replies
  • 11 likes
  • Security
  • 12510 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526791 Views
  • 987 replies
  • 113 likes
  • Account
  • 526791 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127644 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127644 Views
  • 74 replies
  • 12 likes

Superuser Contribution Não consigo acessar / I can't acess

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ?? // Hello, i used to use Free version but decised change tô student....

  • Casual Listener
  • Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ??  // Hello, ...
  • Alfredo
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in (error code 404)

Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.

  • Roadie
  • Hello.    I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in.  It says Spotify is possibly blocked by my firewall. But I used ...
  • vermicyde
  • Newbie
  • 241169 Views
  • 124 replies
  • 3 likes
  • Windows
  • 241169 Views
  • 124 replies
  • 3 likes

Help log in

I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except the Twitter one. Since I don' have it I don' t want t...

  • Newbie
  • I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except th...
  • osornios
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Retrieving of the account

Hello Spotfy community, I have a question, is it possible to recover an account? I created a new account with an email address and mistakenly connected Facebook to it. And my old account which has been connected with Facebook is gone! I must confess ...

  • Newbie
  • Hello Spotfy community,    I have a question, is it possible to recover an account?  I created a new account with an email address and mistakenly connected Facebook to it. And my ol...
  • osornios
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Login
  • 417 Views
  • 1 replies
  • 0 likes

Change country in profile ( No other countries besides USA showing in scroll)

Hi, Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA. How do I fix this? Or, can I use a foreign credit card to charge my acco...

  • Newbie
  • Hi,    Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA.  ...
  • osornios
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Premium through Starbucks but want to create a new account

Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned about maintaining my premium account as a Starbuck...

  • Newbie
  • Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned...
  • osornios
  • Spotify Star
  • 777 Views
  • 1 replies
  • 0 likes
  • 777 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into my android Spotify app

I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...

  • Casual Listener
  • I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password.   I also tried usin...
  • Jamesechoi
  • Casual Listener
  • 1738 Views
  • 4 replies
  • 0 likes
  • 1738 Views
  • 4 replies
  • 0 likes

How can i change name of my artistic profile.

We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAGO MATTHIAS. How can I change this and put new photo...

  • Casual Listener
  • We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAG...
  • thiagomatthias
  • Casual Listener
  • 851 Views
  • 2 replies
  • 0 likes
  • 851 Views
  • 2 replies
  • 0 likes

Complain

I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and have no condition to have individual plans, I am quit...

  • Newbie
  • I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and ha...
  • Robert_W
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

I can't log in on the android app

I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for two seconds, and then it automatically logs out and show ...

  • Newbie
  • I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for t...
  • Robert_W
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Can't log into my premium account

Hello spotify I need your help to log back into my premium spotify account username is, I already tried to reset my password but nothing shows up please help me recover this account. I am still paying for it even though I can't use it.

  • Newbie
  • Hello spotify I need your help to log back into my premium spotify account username is <removed sensitive information> , I already tried to reset my password but nothing shows up please help ...
  • Robert_W
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium
  • 325 Views
  • 1 replies
  • 0 likes

Been charged twice since 11/2016!

Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next to Apple App Store charges ($13.85)... only subscr...

  • Newbie
  • Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next...
  • Robert_W
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 spotify premium not working on PC and android

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

  • Casual Listener
  • First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...
  • Konpoz
  • Casual Listener
  • 794 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 794 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi all.My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in.I reset the password and have logged off all devices as soon as I had Computer Access. Then the Spotify Help recove...

  • Casual Listener
  • Hi all. My Account (Premium Family)  was obviously hacked yesterday. I had another user listen to Music with my account when I logged in. I reset the password and have logged off all devices a...
  • Nico
  • Community Legend
  • 868 Views
  • 3 replies
  • 0 likes
  • 868 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alguién está usando mi cuenta

Buenos días:Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web, pero me interesa saber si hay alguna manera de obte...

  • Casual Listener
  • Buenos días: Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web...
  • churretoza
  • Casual Listener
  • 724 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 724 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login Problems

Posting this again because nothing solved it yet..I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multipl...

  • Regular
  • Posting this again because nothing solved it yet.. I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried bot...
  • SergioDavid
  • Roadie
  • 1928 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1928 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I See What My Friend is Listening To Anymore?

Hello,This morning, I came into work, turned on my computer, and the feed for my friend is gone. I can't see what she's listening to. There is a button for me to "Find Friends" and then it takes me to a page to link with Facebook. I've never had to d...

  • Regular
  • Hello, This morning, I came into work, turned on my computer, and the feed for my friend is gone.  I can't see what she's listening to.  There is a button for me to "Find Friends" and then...
  • SergioDavid
  • Roadie
  • 3927 Views
  • 1 replies
  • 0 likes
  • 3927 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search music.

Good afternoon.I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime with the search I ended up listening to + 50. Is it po...

  • Newbie
  • Good afternoon. I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime...
  • SergioDavid
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO

Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] vao continuar cobrando? Muito dificil falar com voces, gostari...

  • Newbie
  • Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] va...
  • SergioDavid
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago.Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que puede ser?

  • Newbie
  • Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago. Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que pued...
  • SergioDavid
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes