Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354624 Views
  • 902 replies
  • 105 likes
  • Account
  • 354624 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152948 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152948 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88542 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88542 Views
  • 68 replies
  • 10 likes

Solved!! Multiple users with same premium account

Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist Thanks

  • Music Fan
  • Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist   Thanks
  • user-removed
  • Not applicable
  • 102368 Views
  • 11 replies
  • 5 likes
  • Account
  • 102368 Views
  • 11 replies
  • 5 likes

Inscription impossible

Bonjour j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte.Mon fils a cree un compte des la reception de l'email d'invitation avec succesMa fille tente de creer un compte de la meme maniere mais sans succes. Elle est sur la ...

  • Newbie
  • Bonjour   j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte. Mon fils a cree un compte des la reception de l'email d'invitation avec succes Ma fille tente de creer...
  • Danny412
  • Newbie
  • 5420 Views
  • 1 replies
  • 1 likes
  • 5420 Views
  • 1 replies
  • 1 likes

Can't change the country

Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outside US, I'm not using any VPN in my browser so it s...

  • Newbie
  • Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outs...
  • tmihai20
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing password

How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too

  • Newbie
  • How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too
  • ZullyB
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution album produced by me that must be absolutely eliminated on the Spotify network

I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distributors who have deleted the album from their serve...

  • Casual Listener
  • I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distr...
  • scuzzoe
  • Newbie
  • 637 Views
  • 3 replies
  • 0 likes
  • 637 Views
  • 3 replies
  • 0 likes

Account lost

I lost my account but spotify stil taking my money. Please help me.

  • Casual Listener
  • I lost my account but spotify stil taking my money. Please help me.
  • Sputnik2003
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • Account
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan

My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email address she sends it to us correct. Any other way for me to ge...

  • Newbie
  •   My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email addr...
  • ZullyB
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to connect facebook account

showing messagethe facebook account you've tried to connect to is already connected to another spotify accounti

  • Newbie
  • showing message the facebook account you've tried to connect to is already connected to another spotify account i
  • ZullyB
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login error

I've been trying for the past two days to login to spotify using Facebook but it doesn't let me

  • Newbie
  • I've been trying for the past two days to login to spotify using Facebook but it doesn't let me 
  • ZullyB
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Problems with syncing local files across devices

I am Premium subscriber and I have a couple different playlists that I imported from iTunes. I have set up my desktop to access the local files and am trying to download these to my Android tablet and Android phone. I'm having some extremely frustrat...

Spotify #2.jpg Spotify Tablet.png Spotify Phone.png
  • Regular
  • I am Premium subscriber and I have a couple different playlists that I imported from iTunes.  I have set up my desktop to access the local files and am trying to download these to my Android tab...
  • imattolo
  • Community Legend
  • 364 Views
  • 3 replies
  • 0 likes
  • Other
  • 364 Views
  • 3 replies
  • 0 likes

My account has been hacked, email address has been changed. My premium account is unaccessible now.

Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help. I've contacted Spotify through Facebook and they can't help me out either. First they send m...

  • Casual Listener
  • Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help.    I've contacted Spotify thr...
  • FatimaZahraB6
  • Casual Listener
  • 494 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 494 Views
  • 2 replies
  • 0 likes

PLAYLIST DELETED

THIS MORNING I FOUND ALL MY PLAYLIST DELETED. ANY SOLUTION?

  • Newbie
  • THIS MORNING I FOUND ALL MY PLAYLIST DELETED.  ANY SOLUTION?
  • imattolo
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

How can I update my credit card on my premium account ?

I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something. I click update and nothing comes up for me to be able to change it. I feel frustrated not being able to figure out somet...

  • Regular
  • I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something.  I click update and nothing comes up for me to be able to change...
  • Tfleck721
  • Regular
  • 854 Views
  • 15 replies
  • 0 likes
  • 854 Views
  • 15 replies
  • 0 likes

Solved!! Signed up for 30-Days Free Trial, credit card got charged immediately!

Hi, I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately.I wrote an email to Spotify support 7 days ago but still got no answer. Of course I checked my spam folder. I'm a happy rdio.com customer but I thou...

  • Newbie
  • Hi,   I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately. I wrote an email to Spotify support 7 days ago but still got no answer. Of course I ch...
  • aliseji
  • Newbie
  • 2900 Views
  • 39 replies
  • 0 likes
  • 2900 Views
  • 39 replies
  • 0 likes

Playlists

My account kicked me out and I had to login again and now none of my playlists are populating.

  • Newbie
  • My account kicked me out and I had to login again and now none of my playlists are populating. 
  • claricelee
  • Regular
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Change username

I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mobile and desktop and the same result each time. can ...

  • Newbie
  • I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mob...
  • claricelee
  • Regular
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Accidentally unfollowed - how do I refollow?

I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?

  • Casual Listener
  • I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?
  • phan_times
  • Community Legend
  • 6009 Views
  • 3 replies
  • 1 likes
  • 6009 Views
  • 3 replies
  • 1 likes

Account hacked :-(

Hi, My premium account just got hacked today and I lost most of my playlists Since I cannot change the password I don't know what to do. Does anybody know what to do? Mark

  • Newbie
  • Hi,  My premium account just got hacked today and I lost most of my playlists 😞 Since I cannot change the password I don't know what to do. Does anybody know what to do?   Mark
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Hacked Account?

Since a few days ago, it appears that my accaount is being used from a Chrome Web PlayerDesde, but i have never used the web player and its getting annoying getting my songs changed in the middle, i have tried to log off all devices and even change p...

  • Newbie
  • Since a few days ago, it appears that my accaount is being used from a Chrome Web PlayerDesde, but i have never used the web player and its getting annoying getting my songs changed in the middle, i ...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 196 Views
  • 1 replies
  • 0 likes

Change country

I want to change my country but I can't change he doesn't let me change

  • Newbie
  • I want to change my country but I can't change he doesn't let me change
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes