Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ?? // Hello, i used to use Free version but decised change tô student....
Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.
I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except the Twitter one. Since I don' have it I don' t want t...
Hello Spotfy community, I have a question, is it possible to recover an account? I created a new account with an email address and mistakenly connected Facebook to it. And my old account which has been connected with Facebook is gone! I must confess ...
Hi, Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA. How do I fix this? Or, can I use a foreign credit card to charge my acco...
Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned about maintaining my premium account as a Starbuck...
I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...
We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAGO MATTHIAS. How can I change this and put new photo...
I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and have no condition to have individual plans, I am quit...
I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for two seconds, and then it automatically logs out and show ...
Hello spotify I need your help to log back into my premium spotify account username is, I already tried to reset my password but nothing shows up please help me recover this account. I am still paying for it even though I can't use it.
Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next to Apple App Store charges ($13.85)... only subscr...
First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...
Hi all.My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in.I reset the password and have logged off all devices as soon as I had Computer Access. Then the Spotify Help recove...
Buenos días:Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web, pero me interesa saber si hay alguna manera de obte...
Posting this again because nothing solved it yet..I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multipl...
Hello,This morning, I came into work, turned on my computer, and the feed for my friend is gone. I can't see what she's listening to. There is a button for me to "Find Friends" and then it takes me to a page to link with Facebook. I've never had to d...
Good afternoon.I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime with the search I ended up listening to + 50. Is it po...
Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] vao continuar cobrando? Muito dificil falar com voces, gostari...
Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago.Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que puede ser?