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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8911 Views
  • 1 replies
  • 9 likes
  • Security
  • 8911 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479955 Views
  • 979 replies
  • 111 likes
  • Account
  • 479955 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210402 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210402 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120558 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120558 Views
  • 72 replies
  • 12 likes

Can'not login to spotify on my PC, the program not the web player.

I can login to my account and use the web player fine bt when i try to open the spotify player on my PC it will not login and my song library was deleted ... (Error Code: 404)

  • Casual Listener
  • I can login to my account and use the web player fine bt when i try to open the spotify player on my PC it will not login and my song library was deleted ... (Error Code: 404)
  • Extoned
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my playlists and songs are gone

I forgot I had my spotify linked to my facebook so when I created a new one for my other computer and linked it to my facebook all my songs and playlists got deleted. That was like 3 years in the making so I hope there is some way I can get them back

  • Newbie
  • I forgot I had my spotify linked to my facebook so when I created a new one for my other computer and linked it to my facebook all my songs and playlists got deleted. That was like 3 years in the mak...
  • Melody
  • Spotify
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

No option to change profile picture

Hello,So from what I've gathered from previous posts on here, one does not actually need to connect Facebook to get a Spotify profile picture. However, there is no "change profile picture" option that shows up on the app, website, online web player, ...

  • Newbie
  • Hello, So from what I've gathered from previous posts on here, one does not actually need to connect Facebook to get a Spotify profile picture. However, there is no "change profile picture" option t...
  • Maxim
  • Spotify Star
  • 138305 Views
  • 1 replies
  • 72 likes
  • 138305 Views
  • 1 replies
  • 72 likes

Can't log in to my account

I can't log in with my credentials to spotify. I get the error: "The username or password is incorrect. (Error code:3). I can't retrieve my password, because my email-address is "incorrect". I can't even log in with my facebook account which is linke...

  • Visitor
  • I can't log in with my credentials to spotify. I get the error: "The username or password is incorrect. (Error code:3).   I can't retrieve my password, because my email-address is "incorrect"....
  • Zethshort17404
  • Newbie
  • 596 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 596 Views
  • 2 replies
  • 0 likes

Spotify won't let me log in

Went to listen to spotify and it had logged me out (no big deal). I click log in and enter my email and password and it starts to load and my spotify pulls up for a brief second, says I'm offline and instantly signs me out. I tried re-entering my inf...

  • Casual Listener
  • Went to listen to spotify and it had logged me out (no big deal). I click log in and enter my email and password and it starts to load and my spotify pulls up for a brief second, says I'm offline and...
  • songassistant
  • Composer
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

We're sorry, that email is taken

Hi, I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up. Theres no other account connected to this e-mail, as I've just changed an older account with the same e-...

  • Newbie
  • Hi,   I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up.    Theres no other account conne...
  • nikitin1964
  • Newbie
  • 4370 Views
  • 3 replies
  • 0 likes
  • 4370 Views
  • 3 replies
  • 0 likes

Spotify Family Premium admin showing as free

Hi,I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, it also tells me that Premium misses me and that I am on a ...

  • Casual Listener
  • Hi, I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, i...
  • erzha
  • Newbie
  • 782 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 782 Views
  • 2 replies
  • 0 likes

Not eligible for trial offer

I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out. Everytime I click it, it tells me Im not eligible, and one of criteria mentioned is about living in Quebec. I don't know why Spotify assumes ...

  • Newbie
  • I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out.    Everytime I click it, it tells me Im not eligible, and one of criteria ment...
  • Maxim
  • Spotify Star
  • 1403 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 1403 Views
  • 1 replies
  • 0 likes

Hacked and now deleted my account?

Hello,Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Facebook (which is connected to my Spotify account). One...

  • Visitor
  • Hello, Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Fac...
  • Maxim
  • Spotify Star
  • 1963 Views
  • 3 replies
  • 0 likes
  • Account
  • 1963 Views
  • 3 replies
  • 0 likes

Unknown device playing music

I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Facebook and spotify password without success, and this sp...

  • Newbie
  • I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Faceboo...
  • Maxim
  • Spotify Star
  • 1306 Views
  • 1 replies
  • 0 likes
  • 1306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anmeldung funktioniert nicht

Hallo,Ich wollte vor 2 Tage Spotify nutzen aber es wurde mir blos offline angezeigt obwohl ich volles internet habe. Also deinstallierte ich Sporify und lud es erneut runter. Doch nun kommt die Fehlermeldung:"Der Dienst ist voruebergehend nicht vervu...

  • Newbie
  • Hallo, Ich wollte vor 2 Tage Spotify nutzen aber es wurde mir blos offline angezeigt obwohl ich volles internet habe. Also deinstallierte ich Sporify und lud es erneut runter. Doch nun kommt die Feh...
  • vdara
  • Newbie
  • 5402 Views
  • 2 replies
  • 0 likes
  • 5402 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't play spotify family on two devices

I have a new Echo, which my wife was using to play music (using Spotify via Alexa) in one room, while i was playing music on my Sonos speaker (using Spotify via Sonos desktop) in another room. However, it keeps on stopping on my speaker (or on Echo) ...

  • Newbie
  • I have a new Echo, which my wife was using to play music (using Spotify via Alexa) in one room, while i was playing music on my Sonos speaker (using Spotify via Sonos desktop) in another room. Howeve...
  • nashby
  • Newbie
  • 2416 Views
  • 2 replies
  • 2 likes
  • Account
    Other
    Subscription
  • 2416 Views
  • 2 replies
  • 2 likes

Superuser Contribution Account Disabled1

My account has been disabled due to back charges on a compromised credit card. It was my belief that my premium account was being charged to a different credit card which caused the lapsed payments. I'm not able to update any payment info or access a...

  • Newbie
  • My account has been disabled due to back charges on a compromised credit card. It was my belief that my premium account was being charged to a different credit card which caused the lapsed payments. ...
  • Melody
  • Spotify
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! I can't delete my Spotify created through Facebook, and I can't connect my other account to my FB.

I have 2 spotify accounts, but I only want one. The first one is the one I use the most, and I accidentally connected it to an old Facebook account from my current one. In an attempt to disconnect the first Spotify account from my old facebook, I per...

  • Visitor
  • I have 2 spotify accounts, but I only want one. The first one is the one I use the most, and I accidentally connected it to an old Facebook account from my current one. In an attempt to disconnect th...
  • amapinki
  • Newbie
  • 123238 Views
  • 36 replies
  • 4 likes
  • 123238 Views
  • 36 replies
  • 4 likes

Solved!! How to submit my band to Spotify playlists?

Hi Guys, Anybody know the best way to approach getting your own bands music on New Music playlists that suit your bands genre etc? Thanks

  • Newbie
  • Hi Guys,   Anybody know the best way to approach getting your own bands music on New Music playlists that suit your bands genre etc?   Thanks   🙂
  • YaBoiTMBeezy
  • Casual Listener
  • 46813 Views
  • 8 replies
  • 1 likes
  • Other
  • 46813 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't login to account

This morning I got an email stating I've canceled my premium subscription which I have not, and now can't login to my account on any device. When I try to login to the website I get "Oops! Something went wrong, please try again or check out our help ...

  • Visitor
  • This morning I got an email stating I've canceled my premium subscription which I have not, and now can't login to my account on any device. When I try to login to the website I get "Oops! Somet...
  • Alfredo
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 500 Views
  • 1 replies
  • 0 likes

Letters and Numbers for Username-not Logged In with Facebook

I see my username on my account page. However, my username shows up as letters and number on my public profile. I did not sign up with Facebook.

  • Visitor
  • I see my username on my account page.  However, my username shows up as letters and number on my public profile.  I did not sign up with Facebook. 
  • IguanaSetup
  • Community Legend
  • 409 Views
  • 1 replies
  • 1 likes
  • Account
  • 409 Views
  • 1 replies
  • 1 likes

Anmeldung fehlgeschlagen

Hey zusammenseit einiger Zeit kann ich mich nicht mehr anmelden.Die Message: Du kannst Spotify nicht mehr als 14 Tage im Ausland nutzen!!Ich hab das Konto erst frisch eroeffnet und auch auf das richtige Land. Auch hab ich seitdem Spotify nie im Ausla...

  • Visitor
  • Hey zusammen seit einiger Zeit kann ich mich nicht mehr anmelden. Die Message: Du kannst Spotify nicht mehr als 14 Tage im Ausland nutzen!! Ich hab das Konto erst frisch eroeffnet und auch auf das...
  • Akosua
  • Newbie
  • 2000 Views
  • 2 replies
  • 0 likes
  • 2000 Views
  • 2 replies
  • 0 likes

Premium Account Missing

Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years with no issue. Not only was my Premium deleted but A...

  • Visitor
  • Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years w...
  • user-removed
  • Not applicable
  • 768 Views
  • 2 replies
  • 0 likes
  • 768 Views
  • 2 replies
  • 0 likes