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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157748 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157748 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10676 Views
  • 3 replies
  • 10 likes
  • Security
  • 10676 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508005 Views
  • 985 replies
  • 112 likes
  • Account
  • 508005 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124635 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124635 Views
  • 74 replies
  • 12 likes

Can't join family plan

I was invited through email to join a family plan, entered all the correct details only to receive error from Spotify saying that I can only change family plans once a year,

  • Newbie
  • I was invited through email to join a family plan, entered all the correct details only to receive error from Spotify saying that I can only change family plans once a year, 
  • OviiiOne
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

CHARGED twice

Hi I'm using spotify from Turkey and it's my first month I'm using one month's trial but I have been charged twice for 7.13Turkish Liras. To convert the USD It makes 1.9USD for twice

  • Visitor
  • Hi I'm using spotify from Turkey and it's my first month I'm using one month's trial but I have been charged twice for 7.13Turkish Liras. To convert the USD It makes 1.9USD for twice
  • BerendB
  • Regular
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Unknown device using my account?

Hi! Every now and then, for some reason, my Spotify app starts up and starts playing Brazilian (?) music on a device unknown to me. First the device was called "Carly", however now it's called xt 1635-02, which according to Google is the Brazilian ve...

  • Newbie
  • Hi!    Every now and then, for some reason, my Spotify app starts up and starts playing Brazilian (?) music on a device unknown to me. First the device was called "Carly", however now it'...
  • BerendB
  • Regular
  • 1053 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1053 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast and Spotfy extreme

Hi!I just subcribed to Spotify Premium. When i set the music quality to extreme i only get an option to upgrade to premium(for family).I also cant find the chromecast. It works fine with other apps.How can i fix this?

  • Newbie
  • Hi! I just subcribed to Spotify Premium.  When i set the music quality to extreme i only get an option to upgrade to premium(for family). I also cant find the chromecast. It works fine with o...
  • 19pk69
  • Newbie
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

PS4 login not working

I have been trying to log on to Spotify on my PS4, but it did not take my log-in. After a long time i found out that i needed to use another username and password, so i tryed that and it worked - but not at all either. It accepts my log-in, but it ju...

  • Visitor
  • I have been trying to log on to Spotify on my PS4, but it did not take my log-in. After a long time i found out that i needed to use another username and password, so i tryed that and it worked - but...
  • user-removed
  • Not applicable
  • 773 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 773 Views
  • 2 replies
  • 0 likes

Account Hacked

Yesterday mt account was hacked, I contacted support who reset my account. Now my account has gone back to a free subscription (losing all my downloads). I pay for my subscription on the 16th - yesterday, so now I have to have to pay again to get my ...

  • Newbie
  • Yesterday mt account was hacked, I contacted support who reset my account. Now my account has gone back to a free subscription (losing all my downloads). I pay for my subscription on the 16th - yeste...
  • Maxim
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Spotify Famille

Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquelle j'ai envoyer l'invitation ainsi que le mot de pa...

  • Newbie
  • Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquel...
  • Walcho
  • Newbie
  • 1399 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1399 Views
  • 3 replies
  • 0 likes

Account sbagliato

sono entrata in spotify e il mio account era disconnesso, ho provato a ricollegarmi ma mi appariva che account o password erano errati. Cosi ho cambiato password, ma ricollegandomi non ho trovato il mio account (playlist, abbonamento diversi ad esemp...

  • Casual Listener
  • sono entrata in spotify e il mio account era disconnesso, ho provato a ricollegarmi ma mi appariva che account o password erano errati. Cosi ho cambiato password, ma ricollegandomi non ho trovato il ...
  • zellaa
  • Casual Listener
  • 733 Views
  • 2 replies
  • 0 likes
  • Account
  • 733 Views
  • 2 replies
  • 0 likes

Hacked

Mid listening to music, songs will either skip or a completely new unlistenable to playlist starts, as if someone else is logged on. I’ve tried signing out from everywhere. I’ve checked rogue apps aren’t installed. I’ve changed my Facebook password. ...

  • Newbie
  • Mid listening to music, songs will either skip or a completely new unlistenable to playlist starts, as if someone else is logged on. I’ve tried signing out from everywhere. I’ve checked rogue apps ar...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Got hacked and changed email

So I got hacked a while ago. The account is linked to Facebook so i changed FB pw and email pw. All good since then until now. When i was going to change the mobile phone number in Account -> edit profile i see that the hacker has changed the email. ...

  • Newbie
  • So I got hacked a while ago. The account is linked to Facebook so i changed FB pw and email pw. All good since then until now. When i was going to change the mobile phone number in Account -> edit...
  • Luke
  • Spotify Star
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

When did I first subscribe to Spotify for Family?

Trying to trace which date I first subscribed to Spotify for Family on?

  • Newbie
  • Trying to trace which date I first subscribed to Spotify for Family on?
  • Noah
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Devices available - Someone else is playing music on my devices

Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all my devices and it remains the same problem, also ch...

  • Newbie
  • Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all ...
  • IguanaSetup
  • Community Legend
  • 1777 Views
  • 1 replies
  • 1 likes
  • 1777 Views
  • 1 replies
  • 1 likes

Can't change country

I have premium account and moved from Chile to the UK. I follow the instructions to change country by changing payment method but only get an error that my card and location don't match instead of getting a prompt to change the country! Help!

  • Casual Listener
  • I have premium account and moved from Chile to the UK. I follow the instructions to change country by changing payment method but only get an error that my card and location don't match instead of ge...
  • phan_times
  • Community Legend
  • 500 Views
  • 5 replies
  • 0 likes
  • 500 Views
  • 5 replies
  • 0 likes

Reactivate account

Is there a way to reactivate an account that I cancelled a couple of months ago and get all my songs and information restored?

  • Visitor
  • Is there a way to reactivate an account that I cancelled a couple of months ago and get all my songs and information restored?
  • 610050820tiatal
  • Newbie
  • 28692 Views
  • 10 replies
  • 1 likes
  • Account
  • 28692 Views
  • 10 replies
  • 1 likes

Cant enter credit card expiration date

I have a new credit card, when entering my new card details it continuously asks me to enter my expiration month and will not update the account.

  • Newbie
  • I have a new credit card, when entering my new card details it continuously asks me to enter my expiration month and will not update the account.
  • Sandra62
  • Newbie
  • 1615 Views
  • 2 replies
  • 0 likes
  • 1615 Views
  • 2 replies
  • 0 likes

Jesus loves you

Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up high.. Jesus wants to save you just gotta give him a c...

  • Casual Listener
  • Hey just wanted to say that God loves you guys and that he has a plan for all of you and no matter what happens in your life there is always a light at the end of the tunnel so keep your heads up hig...
  • phan_times
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Other
  • 328 Views
  • 1 replies
  • 0 likes

Unrecognized device always returns

Hi, About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name. Since then, a device continues to connect to my Spotify account and hij...

  • Visitor
  • Hi,   About a week ago, someone changed my Spotify account email. I did not authorize it and I do not know who did it. I contacted Spotify and they returned the account to my name.   Si...
  • Delite_
  • Newbie
  • 498 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Got a username…but then again, probably not

Just opened a new account, username BaldurSnaerJonsson.In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw.Why?! What went wrong and can it be fixed?

  • Newbie
  • Just opened a new account, username BaldurSnaerJonsson. In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw. Why?! What went wrong an...
  • aleribeiro12
  • Newbie
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login With Username, Username Changed to Weird Letters

Hi there!I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at signup, which is "forlaetan." So, when I login with ...

  • Casual Listener
  • Hi there! I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at...
  • bluecoals
  • Newbie
  • 3665 Views
  • 5 replies
  • 0 likes
  • 3665 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charge on my credit card, don't have a paid account

I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the charge through my CC company or cancelling the card altog...

  • Casual Listener
  • I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the c...
  • otoniel
  • Newbie
  • 68000 Views
  • 7 replies
  • 1 likes
  • Account
  • 68000 Views
  • 7 replies
  • 1 likes