Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPolandDeviceHuawei Nova Y61Operating SystemAndroid 12 (EMUI) My Question or IssueWhen the Spotify app isn't directly open (is minimalized) or the devices screen is off if I start a playlist in mixed mode the first song plays through...
Plan Premium Country Poland Device Huawei Nova Y61 Operating System Android 12 (EMUI) My Question or Issue When the Spotify app isn't directly open (is minimalized) or the devices sc...
21 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceXQ-AT52 - Sony Xperia 1 IIOperating SystemAndroid 12 My Question or IssueWhen device is connected to internet, with any type of connection, loading time for downloades playlists is over 60 seconds. When device is...
Plan Premium Country United Kingdom Device XQ-AT52 - Sony Xperia 1 II Operating System Android 12 My Question or Issue When device is connected to internet, with any type of connecti...
Spotify Star
40 Views
1 replies
0 likes
PlanFamilyCountryUsaDeviceSamsung Galaxy s9Operating SystemAndroid 10 Experiencing an issue where I cannot scroll all the way to the bottom of my liked songs. I am thus unable to select the last 2 songs in the playlist because they are covered by the...
Plan Family Country Usa Device Samsung Galaxy s9 Operating System Android 10 Experiencing an issue where I cannot scroll all the way to the bottom of my liked songs. I...
Moderator
81 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceGalaxy A40Operating SystemAndroid version 11. One UI 3.1 My Question or IssueAutoplay has been working randomly for the past 5 years. Example, I have a playlist made by me and after the last song on the list ends it use...
Plan Premium Country Finland Device Galaxy A40 Operating System Android version 11. One UI 3.1 My Question or Issue Autoplay has been working randomly for the past 5 years. E...
Casual Listener
99 Views
2 replies
0 likes
PlanPremiumCountryHungaryDeviceSamsung A54Operating SystemAndroid 16Spotify version9.0.96.826 My Question or IssueHi!I've noticed that when using the 3-dot menu for podcast episodes in the Your Episodes list, the icons next to the actions change back...
Plan Premium Country Hungary Device Samsung A54 Operating System Android 16 Spotify version 9.0.96.826 My Question or Issue Hi! I've noticed that when using the 3-dot menu for pod...
Moderator
165 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceGalaxy S25 UltraOperating SystemAndroid 16 My Question or IssueWhen I open "add to playlist" menu for the track, it sometimes doesn't show all the playlists which already have this track in them on top. But when you sta...
Plan Premium Country Germany Device Galaxy S25 Ultra Operating System Android 16 My Question or Issue When I open "add to playlist" menu for the track, it sometimes doesn't s...
Moderator
116 Views
3 replies
1 likes
PlanPremiumCountryUSDeviceSamsung Galaxy A15Operating SystemAndroid My Question or IssueFor whatever reason, the app crashes whenever I get a notification and I have to restart it like I never had the app open or playing music to begin with.
Plan Premium Country US Device Samsung Galaxy A15 Operating System Android My Question or Issue For whatever reason, the app crashes whenever I get a notification and I have to resta...
Spotify Star
64 Views
1 replies
0 likes
i have this same problem. how do you correct this issue?
i have this same problem. how do you correct this issue?
Moderator
151 Views
1 replies
0 likes
Plan: PremiumCountry: UK Device: Pixel 7Operating System: Android 16 For the past three days, anything I tap on in the Search tab makes the app crash and close. This only happens on my account. When I sign in on the same phone with my wife’s account,...
Plan: Premium Country: UK Device: Pixel 7 Operating System: Android 16 For the past three days, anything I tap on in the Search tab makes the app crash and close. This only happen...
Regular
193 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceGalaxy S25 UltraOperating SystemAndroid 16 My Question or IssueWhen I'm choosing playlists I want to add a track to, a lot of thumbnails (playlist covers) are not showing up. Same issue on my partner's Android phone.
Plan Premium Country Germany Device Galaxy S25 Ultra Operating System Android 16 My Question or Issue When I'm choosing playlists I want to add a track to, a lot of thumbnails (playl...
Moderator
287 Views
8 replies
2 likes
PlanPremiumCountryUSADevicePixel 9aOperating SystemAndroid My Question or IssueAfter reinstalling (due to recent podcast issue) app on home screen disappears. The widget stays available and I can pull up Spotify from the full app menu, but my home sc...
Plan Premium Country USA Device Pixel 9a Operating System Android My Question or Issue After reinstalling (due to recent podcast issue) app on home screen disappears. The widge...
Moderator
132 Views
3 replies
0 likes
I have done this for years, and there is lots of music out there that's not available on Spotify. Luckily, I have been able to have local files added to a playlist, and as long as I am connected to the same wi-fi network as my PC, the local files get...
I have done this for years, and there is lots of music out there that's not available on Spotify. Luckily, I have been able to have local files added to a playlist, and as long as I am connec...
Moderator
141 Views
1 replies
0 likes
PlanPremiumDeviceSamsung Galaxy A9Operating SystemAndroid 10 My Question or IssueWhen searching in a playlist, spotify does not allow you to scroll down mor to acces bottom songs. The play menu is still at the bottom, and thus covering the bottem res...
Plan Premium Device Samsung Galaxy A9 Operating System Android 10 My Question or Issue When searching in a playlist, spotify does not allow you to scroll down mor to acces bottom...
Moderator
123 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceOnePlus Nord CE 3 Lite 5GOperating SystemOxygenOS 15 My Question or IssueWhen clicking "Search" on my phone, and then trying to browse different themes clicking boxes e.g. "Audiobooks", "Pop", "Rock" etc. Spotify app im...
Plan Premium Country Finland Device OnePlus Nord CE 3 Lite 5G Operating System OxygenOS 15 My Question or Issue When clicking "Search" on my phone, and then trying to browse differen...
Moderator
162 Views
3 replies
0 likes
PlanPremium platinum CountryIndia DevicePixel 8 pro Operating System(Android 16 My Question or IssueLossless playback of less popular songs keeps stopping during playback like its buffering BUT its not buffering as i can stream a 4k video on yt at th...
Plan Premium platinum Country India Device Pixel 8 pro Operating System (Android 16 My Question or Issue Lossless playback of less popular songs keeps sto...
Moderator
119 Views
1 replies
0 likes
Plan Premium Device OnePlus Nord 4 Operating System Android 15Spotify version9.0.96.826 My Question or IssueAfter updating to the latest version of the Android app, playlists that are organized inside folders no longer appear in the add-to-playlist m...
Plan Premium Device OnePlus Nord 4 Operating System Android 15 Spotify version 9.0.96.826 My Question or Issue After updating to the latest version of the Android app, playlis...
Music Fan
1239 Views
28 replies
20 likes
My Bluos system will no longer play Spotify. It was working fine last week. I have a NAD C700. The App and Spotify are linked, and the Spotify graphics come up on the NAD, but there is no sound, and it keeps trying to go to the next song. Sound is wo...
My Bluos system will no longer play Spotify. It was working fine last week. I have a NAD C700. The App and Spotify are linked, and the Spotify graphics come up on the NAD, but there...
Casual Listener
218 Views
2 replies
0 likes
Plan Premium Country India Device Oppo Reno 10 5G Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue when I try to play a song from the search page on spotify, it gives me a notification "do you want to play the video?" And...
Plan Premium Country India Device Oppo Reno 10 5G Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue when I try to play a song from...
Moderator
13109 Views
113 replies
56 likes
PlanPlatinumCountryIndiaDeviceS24 UltraOperating SystemAndroid 16 My Question or Issue We recently got Platinum plan for listenning to Lossless content. Problem arises in downloading. All the time there is this message saying Redownload to stream in ...
Plan Platinum Country India Device S24 Ultra Operating System Android 16 My Question or Issue We recently got Platinum plan for listenning to Lossless content. Problem arises...
Moderator
605 Views
17 replies
1 likes
PlanPremium FamilyCountryCanadaDeviceAndroid, Samsung Galaxy S23+, S23, S25 UltraOperating SystemAndroid 16 My Question or IssueWhen trying to control three separate Spotify sessions with separate devices, while NOT starting a Jam, Spotify decides th...
Plan Premium Family Country Canada Device Android, Samsung Galaxy S23+, S23, S25 Ultra Operating System Android 16 My Question or Issue When trying to control three separate Spotify ...
Moderator
136 Views
1 replies
0 likes
