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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112373 Views

26 replies

3 likes

  • 112373 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226196 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226196 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

583945 Views

79 replies

3 likes

  • 583945 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480502 Views

577 replies

40 likes

Account
Free
  • 480502 Views
  • 577 replies
  • 40 likes

Superuser Contribution Cannot Find Podcast Feature

PlanFree/PremiumCountrySri LankaDeviceSamsung S7 edgeOperating SystemAndroid Oreo My Question or IssueToday itself we got the Spotify facility to our country. But I cannot find the Podcast feature on my Spotify free Account.

Newbie

Plan Free/Premium Country Sri Lanka Device Samsung S7 edge Operating System Android Oreo   My Question or Issue Today itself we got the Spotify facility to our country. But I cann...

iam_nalin

Roadie

11860 Views

34 replies

18 likes

  • 11860 Views
  • 34 replies
  • 18 likes

Superuser Contribution I can't see all the weekly or daily charts

I can't see all the weekly or daily charts. There's no way to tap on the option to see more charts. For example, I'm interested in the UK chart. 

Roadie

  I can't see all the weekly or daily charts. There's no way to tap on the option to see more charts. For example, I'm interested in the UK chart.  

lubos

Roadie

41 Views

4 replies

0 likes

  • 41 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify crashes when opening searched song results on Galaxy Tab S10 FE+

PlanFree/PremiumCountryUnited KingdomDeviceSamsung Galaxy Tab S10 FE+Operating SystemAndroid 16, One UI 8.5My Question or IssueHi, I’m experiencing a crash issue with Spotify on my Samsung Galaxy Tab S10 FE+.Whenever I search for a song or artist and...

Casual Listener

Plan Free/Premium Country United Kingdom Device Samsung Galaxy Tab S10 FE+ Operating System Android 16, One UI 8.5 My Question or Issue Hi, I’m experiencing a crash issue with Spotify on my ...

xxcloudycat_

Casual Listener

67 Views

4 replies

1 likes

"android"
"crash"
"search not working"
  • 67 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why is Galaxy S23 stuck on the Legacy Android Auto UI layout

Hi Spotify Team,I noticed a discrepancy in the Spotify Android Auto user interface across different smartphone models when connected to the same head unit, even though all devices are running the exact same official Spotify app version.Galaxy S24, Go...

Casual Listener

Hi Spotify Team, I noticed a discrepancy in the Spotify Android Auto user interface across different smartphone models when connected to the same head unit, even though all devices are running the e...

Maria

Moderator

25 Views

1 replies

0 likes

  • 25 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erratic playback behaviour when using Google Cast speakers

Plan Premium Country Sweden Device Google Pixel 8 Operating System Android 16 My Question or Issue When playing music on my Google Cast speakers and speaker groups, the playback is not working properly. When I listen to a track and chose a new track,...

Casual Listener

Plan Premium Country Sweden Device Google Pixel 8 Operating System Android 16   My Question or Issue   When playing music on my Google Cast speakers and speaker groups...

Maxxie0

Visitor

341 Views

15 replies

0 likes

  • 341 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Android – Album artwork missing on Xiaomi CC (v9.1.68.1888)

Plan: PremiumCountry: FranceDevice: Xiaomi 17 UltraOperating System: HyperOS 3.0.332.0.XPAEUXM.C10 (Android 17, CP2A.260605.016)UPDATE: (checked logs) here my founds :Device / EnvironmentDevice: Xiaomi 17 UltraOS version: HyperOS 3.0.332.0.XPAEUXM.C1...

Regular

Plan: Premium Country: France Device: Xiaomi 17 Ultra Operating System: HyperOS 3.0.332.0.XPAEUXM.C10 (Android 17, CP2A.260605.016) UPDATE: (checked logs) here my founds : Device / Environme...

Novy

Moderator

397 Views

6 replies

1 likes

Android 17
bugs
HyperOS 3
Xiaomi
Xiaomi music player
  • 397 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution "Spotify is trying to play..." Notification

PlanPremiumCountryTurkeyDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueSteps to reproduce the issue: 1. Open Spotify2. "Spotify is trying to play..." notification appears immediately.3. Head back to Android's home screen.4. Th...

Music Fan

Plan Premium Country Turkey Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Steps to reproduce the issue:   1. Open Spotify 2. "Spotify is trying t...

sHILD

Visitor

98624 Views

54 replies

3 likes

  • 98624 Views
  • 54 replies
  • 3 likes

Superuser Contribution Artwork cover not showing via bluetooth

PlanPremiumCountryGreeceDeviceSamsung Galaxy S26 UltraOperating SystemOne UI 8.5 - Android 16CarHyundai Tucson (2021) My Question or IssueHi! My issue started 2 days before. When it's connected via Bluetooth to my car , the infotainment system no lon...

Regular

Plan Premium Country Greece Device Samsung Galaxy S26 Ultra Operating System One UI 8.5 - Android 16 Car Hyundai Tucson (2021)   My Question or Issue Hi! My issue started 2 days befo...

chrispuyear

Casual Listener

2292 Views

40 replies

6 likes

  • 2292 Views
  • 40 replies
  • 6 likes

Superuser Contribution Group Session is off-beat between listeners

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat.Running together - steps are off-beat.Dancing together - stepping on eachother'...

Gig Goer

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat. Running together - ...

gravitationallight

Visitor

27600 Views

18 replies

3 likes

  • 27600 Views
  • 18 replies
  • 3 likes

Solved!!Superuser Contribution Spotify locking phone screen when a new song starts playing

PlanFreeCountryUnited StatesDeviceGoogle Pixel 3aOperating SystemAndroid 11 Beta My Question or IssueWhen using the Spotify mobile app, every time a new song starts playing when the Spotify app is currently being looked at, my phone screen turns off,...

Visitor

Plan Free Country United States Device Google Pixel 3a Operating System Android 11 Beta   My Question or Issue When using the Spotify mobile app, every time a new song starts playing w...

dylofpoke

Newbie

6812 Views

15 replies

4 likes

  • 6812 Views
  • 15 replies
  • 4 likes

Superuser Contribution [Android Auto] Back button not working. Bricking the app.

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 10, 2018 Acura TLXOperating SystemAndroid 16 My Question or IssueFor the past week or so, the Spotify app while using Android Auto in my 2018 Acura TLX has not been working correctly. The problem seem...

Regular

Plan Premium Country United States Device Google Pixel 10, 2018 Acura TLX Operating System Android 16   My Question or Issue For the past week or so, the Spotify app while using Androi...

ThumperM-79

Newbie

2200 Views

16 replies

2 likes

Acura
android auto
auto
  • 2200 Views
  • 16 replies
  • 2 likes

im not see a lossess option

I'm not seeing my lossess option it's frustrating PlanPremiumCountrytrinidad and tobago DeviceSamsung Galaxy S22 ultraOperating SystemAndriod 15 My Question or IssueCan you fix my Lossess audio problem not showing up.

Visitor

I'm not seeing my lossess option it's frustrating  Plan Premium Country trinidad and tobago  Device Samsung Galaxy S22 ultra Operating System Andriod 15   My Question or Issu...

nicco87

Casual Listener

1625 Views

6 replies

0 likes

"Spotify Lossless Not Woring"
Feature Request
Possible Bug
  • 1625 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Android + iOS] Volume steps too big when using "Spotify Connect"

Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" and built-in "Chromecast" you can switch between these two modes". When using ...

Roadie

Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11   My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" ...

kk86

Roadie

30487 Views

119 replies

39 likes

  • 30487 Views
  • 119 replies
  • 39 likes

Superuser Contribution Songs pausing after 3.5 minutes on repeat

PlanPremiumCountryAustraliaDeviceGoogle pixel 9 pro xlOperating SystemWindows My Question or IssueSince the 27th, every few minutes my music pauses. Sometimes it's not for a few songs but we timed it last night and it was every 3.5 minutes in a row. ...

Casual Listener

  Plan Premium Country Australia Device Google pixel 9 pro xl Operating System Windows   My Question or Issue Since the 27th, every few minutes my music pauses. Sometimes it's no...

Maya_tsuki

Newbie

908 Views

24 replies

4 likes

  • 908 Views
  • 24 replies
  • 4 likes

Superuser Contribution Spotify stops music when receiving a WhatsApp message

PlanPremiumCountryGermanyDeviceXiami Mi 10T Pro 5GOperating SystemAndroid 10My Question or IssueSpotify will stop the song permanently whenever I receive a WhatsApp message. All WhatsApp notifications are off both in the app and on the phone system. ...

Casual Listener

Plan Premium Country Germany Device Xiami Mi 10T Pro 5G Operating System Android 10 My Question or Issue Spotify will stop the song permanently whenever I receive a WhatsApp message. All W...

Gabo6437

Visitor

17758 Views

11 replies

1 likes

  • 17758 Views
  • 11 replies
  • 1 likes

Superuser Contribution extreme distorted sound via Bluetooth

Plan Premium Country Germany Device Xiaomi Note 13 Operating System Xiaomi hyper OS Android Version 15AP3A.240905.015.A2 My Question or Issue: I am using Spotify since 2022 via Spotify App on my mobilphones. I use IT on my current note 13 since may 2...

Casual Listener

Plan Premium Country Germany Device Xiaomi Note 13  Operating System Xiaomi hyper OS Android Version 15AP3A.240905.015.A2   My Question or Issue: I am using Spotify sinc...

Ivelina

Moderator

5381 Views

14 replies

1 likes

  • 5381 Views
  • 14 replies
  • 1 likes

Superuser Contribution App drains battery since recent updates

DeviceSamsung Galaxy A55Operating SystemAndroid 15/OneUi My Question or IssueSince like a week or so, the app draws at least 3x as much battery as it did before. It really empties it out like crazy, and even android battery settings report Spotify as...

Regular

  Device Samsung Galaxy A55 Operating System Android 15/OneUi   My Question or Issue Since like a week or so, the app draws at least 3x as much battery as it did before.  It re...

Benjamin781

Newbie

7777 Views

6 replies

1 likes

  • 7777 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Mix feature unreliable when played over car speakers

PlanPremiumCountryGermanyDeviceSamsung Galaxy S24 UltraOperating SystemOne UI 8.0Android 16 My Question or IssueSo I've been having a lot of fun with the new-ish mix feature. Unfortunately I am finding myself getting jumpscared by suddenly messed-up ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S24 Ultra Operating System One UI 8.0 Android 16   My Question or Issue So I've been having a lot of fun with the new-ish mix featur...

Ugo2916

Visitor

2250 Views

10 replies

1 likes

Transitions
  • 2250 Views
  • 10 replies
  • 1 likes

Superuser Contribution Dynamic playlist download queue ignores "Download over cellular" being off when switching network

Plan: PremiumCountry: USADevice: Pixel 10 ProOperating System: AndroidData-saving and offlineData Saver Mode: AutomaticOffline access: OnDownload over cellular: OffMedia QualityWi-Fi Streaming Quality: LosslessCellular Streaming Quality: AutomaticAut...

Casual Listener

Plan: Premium Country: USA Device: Pixel 10 Pro Operating System: Android Data-saving and offline Data Saver Mode: Automatic Offline access: On Download over cellular: Off...

Ivelina

Moderator

159 Views

5 replies

0 likes

  • 159 Views
  • 5 replies
  • 0 likes

Superuser Contribution Equalizer and system audio effects not working

Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to be managing the audio all by itself, and neither the...

Regular

Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to b...

spiralhead

Newbie

3752 Views

13 replies

2 likes

eq
Equalizer
poweramp
wavelet
  • 3752 Views
  • 13 replies
  • 2 likes