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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1112 Views
  • 0 replies
  • 4 likes

Spotify plays only music through the left left channel

PlanPremiumCountryGermanyDeviceSamsung Galaxy S25 UltraOperating SystemAndroid 15 My Question or IssueProblems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra. Music only plays through the left channel in the car. Does anyone have a ti...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S25 Ultra Operating System Android 15   My Question or Issue Problems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra....
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Superuser Contribution Now Playing bar suddenly stops

PlanPremiumCountryUKDeviceSamsung S24+Operating SystemAndroid 14 My Question or IssueFor the last few days the Now Playing bar in the Android pulldown menu suddenly stops progressing (not sure how to describe this so here's a picture)To fix it I have...

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  • Music Fan
  • Plan Premium Country UK Device Samsung S24+ Operating System Android 14   My Question or Issue For the last few days the Now Playing bar in the Android pulldown menu suddenly stops pro...
  • stupidmaninthewindow
  • Music Fan
  • 1346 Views
  • 12 replies
  • 0 likes
  • 1346 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Google assistant plays alternative versions of songs such as remixes

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...

  • Regular
  • When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
  • Chaghatai
  • Visitor
  • 12027 Views
  • 80 replies
  • 9 likes
  • 12027 Views
  • 80 replies
  • 9 likes

Não consigo pular anuncios

PlanoGrátisPaísBrazilDispositivoSamsung S20 FESistema operacionalAndroid Minha pergunta ou problemaUtilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo pular. Simplesmente sou obrigada a ouvir todos os anuncios, não aparece aqu...

  • Visitor
  • Plano Grátis País Brazil Dispositivo Samsung S20 FE Sistema operacional Android   Minha pergunta ou problema Utilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo...
  • ribezaz
  • Spotify Star
  • 63 Views
  • 1 replies
  • 1 likes
  • 63 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • Panteroide
  • Music Fan
  • 49499 Views
  • 146 replies
  • 43 likes
  • 49499 Views
  • 146 replies
  • 43 likes

Spotify thinks I'm abroad?

I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp there is no way I could have accidentally connecte...

  • Music Fan
  • I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp...
  • Bittencourt
  • Spotify Star
  • 339 Views
  • 6 replies
  • 1 likes
  • 339 Views
  • 6 replies
  • 1 likes

Superuser Contribution Shuffle keeps turning itself off

PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueWhenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle turns itself off and I have to turn it back on manually. It also sometimes (...

  • Roadie
  • Plan Premium Country USA Device OnePlus N20 Operating System Android 12   My Question or Issue Whenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle ...
  • Yourmomy
  • Casual Listener
  • 4176 Views
  • 14 replies
  • 1 likes
  • 4176 Views
  • 14 replies
  • 1 likes

Superuser Contribution Spotify DJ requests return with a technical difficulty.

Device is a Samsung Galaxy S22+ running One UI 7Here's what I've already tried to fix it,-Clearing the Cache-Logging out and back in-Uninstalling and reinstalling the app-Restarting my device-Using a different wifi connection

  • Casual Listener
  • Device is a Samsung Galaxy S22+ running One UI 7 Here's what I've already tried to fix it, -Clearing the Cache -Logging out and back in -Uninstalling and reinstalling the app -Restarting my de...
  • rjhender
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Screen goes to sleep when viewing lyrics

Plan Premium Operating System Samsun one ui 7 My Question or Issue While lyrics openned screen goes to sleep. This started happening very recently.

  • Casual Listener
  • Plan Premium Operating System Samsun one ui 7   My Question or Issue While lyrics openned screen goes to sleep. This started happening very recently.
  • ChieJoyce17
  • Visitor
  • 470 Views
  • 8 replies
  • 1 likes
  • Android
    lyrics
    open
    screen
    sleep
    turns off
  • 470 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • Eni
  • Moderator
  • 22867 Views
  • 13 replies
  • 1 likes
  • 22867 Views
  • 13 replies
  • 1 likes

Superuser Contribution When changing between playback devices, the playlist is started from the beginning

PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...
  • XimenaPHG
  • Casual Listener
  • 2013 Views
  • 47 replies
  • 8 likes
  • 2013 Views
  • 47 replies
  • 8 likes

Superuser Contribution Can't choose a media quality option even data saver is off

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warnin...

  • Casual Listener
  • I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming qual...
  • crevulus
  • Casual Listener
  • 73 Views
  • 2 replies
  • 0 likes
  • 73 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify uygulamasını güncellememe rağmen neden yeni özellikler yüklenmiyor?

Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.

  • Visitor
  • Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.
  • Eni
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Something went wrong" message, linked to region change issue?

PlanPremium Student CountryGermany DeviceSamsung Galaxy A8 2018 (Android) Hello,I need help on this one - I've checked a few old posts and tried the solutions mentioned, but it did not work...When I search for a podcast, an album or anything and clic...

  • Casual Listener
  • Plan Premium Student  Country Germany   Device Samsung Galaxy A8 2018 (Android)   Hello, I need help on this one - I've checked a few old posts and tried the solutions mention...
  • LauraOxygen
  • Casual Listener
  • 190 Views
  • 6 replies
  • 0 likes
  • 190 Views
  • 6 replies
  • 0 likes

Spotify does not work with cellular data

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the suggestions, didn't work.

  • Visitor
  • I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the s...
  • Amay
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Artists Android App Bug

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present for months across several updates, ever since this...

  • Music Fan
  • When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present...
  • Summerblue
  • Music Fan
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Wear OS app keeps watch always awake

PlanPremiumCountryUnited KingdomDevicePixel Watch (1st Gen) with Pixel 7 ProOperating SystemWear OS 5.0 on watch,Android 15 on phone My Question or IssueWith the latest version of the Spotify app on Wear OS the app no longer respects the watch gestur...

  • Regular
  • Plan Premium Country United Kingdom Device Pixel Watch (1st Gen) with Pixel 7 Pro Operating System Wear OS 5.0 on watch, Android 15 on phone   My Question or Issue With the lates...
  • spudje
  • Regular
  • 2942 Views
  • 37 replies
  • 3 likes
  • 2942 Views
  • 37 replies
  • 3 likes

Solved!!Superuser Contribution Audio constantly cuts out.

PlanPremiumCountry DeviceTCL 20 proOperating SystemWhat ever the current android version is My Question or IssueI've been using your app for 2 years with no issues until this weekend. The audio cuts out at random intervals but it shows on screen that...

  • Casual Listener
  • Plan Premium Country   Device TCL 20 pro Operating System What ever the current android version is   My Question or Issue I've been using your app for 2 years with no issues until...
  • RiverRun
  • Visitor
  • 37603 Views
  • 43 replies
  • 7 likes
  • 37603 Views
  • 43 replies
  • 7 likes

Problème d'écoute avec l'appli sur android

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais rien n'y fait et chaque jours c'est pire au début c...

  • Visitor
  • Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais ...
  • ribezaz
  • Spotify Star
  • 92 Views
  • 1 replies
  • 1 likes
  • 92 Views
  • 1 replies
  • 1 likes