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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29181 Views
  • 60 replies
  • 24 likes
  • 29181 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870998 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870998 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24865 Views
  • 3 replies
  • 0 likes
  • 24865 Views
  • 3 replies
  • 0 likes

Why won't my playlist sync between devices properly?

I have a playlist of over 66 hours. On my computer, it works just fine. But when I switch the device it's playing from to my phone, it bugs out and my phone says it only has 34 hours along with removing half of the songs. When I switch it back, it's ...

  • Visitor
  • I have a playlist of over 66 hours. On my computer, it works just fine. But when I switch the device it's playing from to my phone, it bugs out and my phone says it only has 34 hours along with remov...
  • 5 Views
  • 0 replies
  • 0 likes
  • 5 Views
  • 0 replies
  • 0 likes

Superuser Contribution lokal fils on cellphone

I have local file on my PC and can see and play them on Spotify app on my computer, but on my android it is still gray and can't be played, help wanted

  • Regular
  • I have local file on my PC and can see and play them on Spotify app on my computer, but on my android it is still gray and can't be played, help wanted
  • Yordan
  • Moderator
  • 236 Views
  • 11 replies
  • 0 likes
  • 236 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify doesn't automatically switch to car mode

I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's back into the normal mode and it doesn't even prompt me to switch to car mod...

  • Regular
  • I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's  back into the...
  • Sun121
  • Visitor
  • 11983 Views
  • 20 replies
  • 0 likes
  • Car
  • 11983 Views
  • 20 replies
  • 0 likes

Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

  • Regular
  • Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...
  • Jimbobler
  • Regular
  • 18447 Views
  • 82 replies
  • 19 likes
  • 18447 Views
  • 82 replies
  • 19 likes

Superuser Contribution The "add to this playlist" interface often hangs after adding a song from search

PlanPremiumCountryUSDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI usually manage playlists from my computer, or else will add things already in Liked Songs, but this past week I tried making a larger playlist using my phone of son...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Pro Operating System Android 14   My Question or Issue I usually manage playlists from my computer, or else will add things already in Liked Song...
  • Joan
  • Moderator
  • 122 Views
  • 5 replies
  • 0 likes
  • 122 Views
  • 5 replies
  • 0 likes

Superuser Contribution app keeps crashing before opening

PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...

  • Casual Listener
  • Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14   My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...
  • MihailY
  • Moderator
  • 263 Views
  • 8 replies
  • 2 likes
  • 263 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify Announcement Unshuffles Playlist

PlanPremiumCountryU.S.DeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueI have seen other users complain about this on Reddit, and it isn't restricted to Android users, so I know I'm not the only one fed up with the new Spotify "anno...

  • Regular
  • Plan Premium Country U.S. Device Google Pixel 6 Operating System Android 14   My Question or Issue I have seen other users complain about this on Reddit, and it isn't restricted to And...
  • Richardrichheart
  • Casual Listener
  • 671 Views
  • 14 replies
  • 14 likes
  • 671 Views
  • 14 replies
  • 14 likes

My autoplay similar content and crossfade are not working anymore.

It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.

  • Visitor
  • It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.
  • christy2951hernandez
  • Casual Listener
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution Popping sound when streaming SPOTIFY on the Google Nest Speakers

There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is it a Spotify or Google problem? Thanks---2 AUDIO files that ...

  • Songwriter
  • There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience!   Is Spotify aware of this? Is ...
  • marcolopespt
  • Songwriter
  • 1928 Views
  • 14 replies
  • 1 likes
  • 1928 Views
  • 14 replies
  • 1 likes

Superuser Contribution How do I get to the currently playing playlist?

It used to be that you would hit the playback bar at the bottom, which would full screen it and let you tap the "Playing from Playlist" section, which would then take you to the playlist being played. This no longer happens. Now it just minimizes the...

  • Roadie
  • It used to be that you would hit the playback bar at the bottom, which would full screen it and let you tap the "Playing from Playlist" section, which would then take you to the playlist being played...
  • rossisdead
  • Roadie
  • 81 Views
  • 2 replies
  • 1 likes
  • 81 Views
  • 2 replies
  • 1 likes

App loose last played song and playlist when it should start playing

PlanPremiumCountryCzech RepublicDeviceSony Xperia 10VOperating SystemAndroid 14 My IssueVery often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (wh...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Sony Xperia 10V Operating System Android 14   My Issue Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app load...
  • 31 Views
  • 0 replies
  • 0 likes
  • 31 Views
  • 0 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Android

The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...

  • Newbie
  • The control bar never appears (see screenshot). There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones).  I have tried all the suggested steps in that top...
  • AlejaR
  • Moderator
  • 544 Views
  • 17 replies
  • 10 likes
  • 544 Views
  • 17 replies
  • 10 likes

Superuser Contribution Wrong artwork cover on car's Bluetooth.

PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...

  • Casual Listener
  • Plan Premium Country Greece Device Nothing Phone 1  Operating System Android 13 Car Hyundai Tucson (2021)   My Question or Issue Mobile connected via Bluetooth (not android...
  • Gaggelakis
  • Visitor
  • 5082 Views
  • 74 replies
  • 2 likes
  • artwork cover
    avrcp
    bluetooth
  • 5082 Views
  • 74 replies
  • 2 likes

Superuser Contribution Android app slow/freezes

PlanFamilyCountryEnglandDeviceSamsung A12 Operating System(Android - up to date) My Question or IssueAndroid app registered SPOTIFY IS CURRENTLY OFFLINE when starting up. It takes about thirty seconds to clear. The offline mode is disabled anyway.It ...

  • Casual Listener
  • Plan Family Country England Device Samsung A12  Operating System (Android - up to date)   My Question or Issue Android app registered SPOTIFY IS CURRENTLY OFFLINE when starting up...
  • Philden82
  • Casual Listener
  • 83 Views
  • 2 replies
  • 0 likes
  • 83 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify starts songs in the middle or end

I've already turned automix off and so is crossfade. This issue is when a song ends, the next song suddenly starts at some random point usually past the middle. This issue has been happening to me a lot recently, regardless of what playlist. I have p...

  • Newbie
  • I've already turned automix off and so is crossfade. This issue is when a song ends, the next song suddenly starts at some random point usually past the middle. This issue has been happening to me a ...
  • Eni
  • Moderator
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not find my account

When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure out what was wrong I created another account with my...

  • Newbie
  • When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure o...
  • AlejaR
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

How to turn off shared Volume Control

I'm listening to music on my PC and whenever I just try to change the volume of my actual phone, it changes the volume of Spotify on PC, even when I'm not in the app. Is there any way to turn this off?

  • Newbie
  • I'm listening to music on my PC and whenever I just try to change the volume of my actual phone, it changes the volume of Spotify on PC, even when I'm not in the app. Is there any way to turn thi...
  • 27 Views
  • 0 replies
  • 0 likes
  • 27 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists scrolls up to top everytime I close the app and reopen it

Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and reinstalled the app but it didn't help.

  • Visitor
  • Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and...
  • Eni
  • Moderator
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

My Spotify account tells me that I'm in offline mode, even though I haven't

My Spotify account tells me that I'm in offline mode, even though I haven't activated this option in the settings. As a result, I can't listen to my music using my mobile data, which is very problematic.

  • Visitor
  • My Spotify account tells me that I'm in offline mode, even though I haven't activated this option in the settings. As a result, I can't listen to my music using my mobile data, which is very problema...
  • 41 Views
  • 0 replies
  • 0 likes
  • 41 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. PlanFreeDeviceKindle FireOperating ...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • Joan
  • Moderator
  • 1251 Views
  • 21 replies
  • 5 likes
  • 1251 Views
  • 21 replies
  • 5 likes