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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

209468 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 209468 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

558799 Views

78 replies

3 likes

  • 558799 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461875 Views

575 replies

39 likes

Account
Free
  • 461875 Views
  • 575 replies
  • 39 likes

Ad pops up when opening spotify

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad everytime I lock and unlock my phone so I can get back ...

Newbie

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad ever...

Daniel

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Can't download the app

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the service while abroad, but the latest update has more or l...

Casual Listener

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the servic...

Daniel

Community Legend

5645 Views

7 replies

0 likes

blocked
play store
region
  • 5645 Views
  • 7 replies
  • 0 likes

Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

Newbie

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...

osornios

Spotify Star

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

Music Fan

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...

Joe

Community Legend

778 Views

1 replies

0 likes

  • 778 Views
  • 1 replies
  • 0 likes

Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

Newbie

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...

Joe

Community Legend

5368 Views

8 replies

12 likes

  • 5368 Views
  • 8 replies
  • 12 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

Newbie

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...

Daniel

Community Legend

3844 Views

1 replies

0 likes

  • 3844 Views
  • 1 replies
  • 0 likes

Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

Newbie

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect.  The error was ""You're offline.  Please connect to the internet and try again." &...

Joe

Community Legend

1399 Views

1 replies

0 likes

  • 1399 Views
  • 1 replies
  • 0 likes

Shuffle Playlist plays 1 song and pauses

Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...

Casual Listener

Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1   Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7   No SD Card installed ...

lancetaylor1988

Casual Listener

1083 Views

2 replies

1 likes

Android
note 4
Samsung
Shuffle play
stops
  • 1083 Views
  • 2 replies
  • 1 likes

Forgets all downloaded offline content - Premium - S4 Mini

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen to it, and everything that Ive downloaded is not availab...

Music Fan

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen t...

gricser

Newbie

1117 Views

2 replies

0 likes

  • 1117 Views
  • 2 replies
  • 0 likes

Ford Applink will not allow unlimited skips with premium account

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I need a premium account for unlimited skips if I sk...

Newbie

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I...

Bencjusz

Newbie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Offline mode does not work

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they will play, but I NEED to be connected.How can I fi...

Casual Listener

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they...

arnstein

Casual Listener

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

Quiero eliminar mi cuenta

Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla con la de pago, espero me puedan ayudar.

Newbie

Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla co...

Nadiabla

Newbie

1350 Views

1 replies

3 likes

  • 1350 Views
  • 1 replies
  • 3 likes

I CAN'T DOWNLOAD MY PLAYLISTS!!!

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it doesn't work as well. Help!!!

Visitor

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it does...

Joe

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Playing Songs in Order?

Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any way.I did download the correct version of the applic...

Casual Listener

Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any w...

Joe

Community Legend

4878 Views

10 replies

0 likes

  • 4878 Views
  • 10 replies
  • 0 likes

Downloaded music dont stay at phone

HelloI have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but it did not solve my problem. I am still premium howe...

Casual Listener

Hello I have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but...

Orangewic

Casual Listener

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

Qualidade de áudio instável

Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando.Observação : outros aplicativos de streaming fica n...

Newbie

Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando....

denisaffonso

Newbie

1950 Views

2 replies

4 likes

  • 1950 Views
  • 2 replies
  • 4 likes

some titles are not available in the offline mode

Hi,Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't available offline anymore. So I have to disable the offl...

Casual Listener

Hi, Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't ava...

fiete123

Casual Listener

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

Extremely High Data Usage. Help?

Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data. Why is Spotify using so much data?

Music Fan

Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data.   Why is Spotify using so much data?

Daniel

Community Legend

986 Views

3 replies

1 likes

  • 986 Views
  • 3 replies
  • 1 likes

Audio lowers and comes back up when using Bluetooth on Android

When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song without it happening but it does happen almost eve...

Regular

When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song...

Daniel

Community Legend

1398 Views

8 replies

0 likes

Android
bluetooth
volume
  • 1398 Views
  • 8 replies
  • 0 likes