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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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no funciona correctamente

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo desisntale 4 veces y lo pobre en mi nuevo celular y t...

Newbie

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo de...

244 Views

0 replies

0 likes

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Premium

I need Spotify phone number

Casual Listener

I need Spotify phone number

whickerd

Music Fan

781 Views

3 replies

0 likes

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Spotify Connect - doesn't see device

Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...

Casual Listener

Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...

whickerd

Music Fan

777 Views

1 replies

0 likes

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I'm having problems getting an album to download !!!!

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a link which I could download it only gave one song n...

Casual Listener

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a ...

wickedwillie-6

Casual Listener

434 Views

2 replies

0 likes

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Default storage changing on its own?!

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the phone storage ON ITS OWN. Requiring me to switch i...

Newbie

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the...

whickerd

Music Fan

1071 Views

1 replies

0 likes

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Saved music data?

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...

Casual Listener

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...

Joe

Community Legend

363 Views

2 replies

0 likes

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skipping tracks permanently on HTC One mini

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...

Visitor

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...

tomasrex

Roadie

267 Views

1 replies

0 likes

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Spotify Muting Voice Navigation Over Bluetooth

I noticed this issue this morning when my Google Maps navigation was silent, and so I missed a turning, and I proceeded to diagnose the root cause when I got home, and I end up associating it to Spotify. I use Spotify and Google maps almost every day...

Visitor

I noticed this issue this morning when my Google Maps navigation was silent, and so I missed a turning, and I proceeded to diagnose the root cause when I got home, and I end up associating it to Spot...

dylanthomasuk

Regular

9309 Views

11 replies

3 likes

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Spotify Connect not available on Android

Title might be a bit misleading, but I have no idea how name it better. Getting straight to the point, here is the situation:- I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100.- Denon is in standby mode (i.e. it is turned off), Spotify on ...

Casual Listener

Title might be a bit misleading, but I have no idea how name it better.  Getting straight to the point, here is the situation: - I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100. -...

whickerd

Music Fan

1322 Views

6 replies

0 likes

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Spotify vs Tidal sound quality on phone

Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...

Newbie

Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...

863 Views

0 replies

0 likes

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App keeps crashing on Nexus 6P device.

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep having to reset the app, but the problem keeps happe...

Newbie

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep h...

Mirkolino99

Newbie

1302 Views

3 replies

1 likes

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Logging in with facebook in a different country

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I lived in Spain for half a year, used the app perfe...

Newbie

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I...

user-removed

Not applicable

270 Views

1 replies

0 likes

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Spotify UI becomes unusable regularly on Android

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spotify. Hadn't reported it yet as I presumed it'd just get ...

Newbie

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spot...

432 Views

0 replies

0 likes

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Not able to login to spotify app

HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...

Casual Listener

Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...

Kt654372

Newbie

1124 Views

10 replies

0 likes

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Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

Regular

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...

graphic_jazz

Regular

666 Views

2 replies

0 likes

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Solved!! App says I don't own it

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change anything. I already tried reinstalling the app and cle...

Casual Listener

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change any...

gvriclba

Newbie

45720 Views

6 replies

0 likes

App shuts down
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Albums

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

Newbie

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

osornios

Spotify Star

269 Views

1 replies

0 likes

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Spotify shuts down on Android

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver, reinstalled the app few times and nothing is help...

Newbie

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver...

528 Views

0 replies

5 likes

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Losing control of android device over Spotify Connect

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...

Regular

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...

monoaudiostereo

Regular

631 Views

2 replies

0 likes

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Stop playing after locking the screen

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found that there are other people with the same issue, but...

Casual Listener

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found t...

poppe-1975

Casual Listener

375 Views

2 replies

0 likes

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