Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 However, the problem was not solve...
My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatically delete again. I did have spotify on multiple de...
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...
Phone: Redmi Note2Version: LatestIt happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seems it never help.
I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.
this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, you want to install another app on your phone? nope, spotifiy cache-whore used A...
I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...
Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the banned country list, is there a way to install the ap...
I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?
I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?
I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...
Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...
Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...
I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...
Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...
Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...
I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...
Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you that this issue matters a lot to your users (who pays for premium and g...
I have looked through all similar threads and nothing has worked.Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. Now, no matter what I try, I cannot sync songs from my ...
I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...