Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5489 Views

0 replies

7 likes

  • 5489 Views
  • 0 replies
  • 7 likes

Solved!! My Music doesnt sync!

My Music doesnt sync to my phone anymore so I have to be connected to the Internet to listen to all the songs I've been saving recently. It saves all my followed playlists that updates daily, but not my music. I cleared up room but I still has 2GB le...

Newbie

My Music doesnt sync to my phone anymore so I have to be connected to the Internet to listen to all the songs I've been saving recently. It saves all my followed playlists that updates daily, but not...

Astame

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

I pay three times but i still free user

Hi, ı pay three Times for premium but ı still free user.What can ı do ?

Newbie

Hi, ı pay three Times for premium but ı still free user.What can ı do ?

250 Views

0 replies

1 likes

  • 250 Views
  • 0 replies
  • 1 likes

Not recognizing downloaded music on SD Card after device reset

Brief description of the issue:Hi all, Downloaded/Made Available Offline about 2000 songs onto SD card. Phone got smashed up and had to factory reset it to get it repaired. Phone internal storage EXCLUDING APPLICATIONS was backed up to SD card. Got p...

Newbie

Brief description of the issue: Hi all,   Downloaded/Made Available Offline about 2000 songs onto SD card. Phone got smashed up and had to factory reset it to get it repaired. Phone internal ...

884 Views

0 replies

4 likes

  • 884 Views
  • 0 replies
  • 4 likes

Changed SIM card = lost all storage :(

doing a long tripmade a bunch of playlist offline in advancegot a new sim card in the new country spotify asks me to log in againall the offline green arrows are gonethe storage is reverted back to onboard storage. I switch it to sd card again, it's ...

Regular

doing a long trip made a bunch of playlist offline in advance got a new sim card in the new country   spotify asks me to log in again all the offline green arrows are gone the storage is r...

Astame

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Spotify pay

I pay for spotify premium in México but I dont have the upgrade and the pay is realizated I do the steps in the section of help I clean the cache and these things but my account is free

Newbie

I pay for spotify premium in México but I dont have the upgrade and the pay is realizated I do the steps in the section of help I clean the cache and these things but my account is free

Yrrah1

Gig Goer

855 Views

1 replies

0 likes

  • 855 Views
  • 1 replies
  • 0 likes

missing Home button in Spotify

Hello, in Spotify for Android is missing the Home button in the left where is Search button, etc..what to do for get the Home button back? Thanks!

Casual Listener

Hello, in Spotify for Android is missing the Home button in the left where is Search button, etc..what to do for get the Home button back? Thanks!

alexandra1996

Casual Listener

1637 Views

4 replies

0 likes

  • 1637 Views
  • 4 replies
  • 0 likes

High data usage on android

Im have been having issues with my spotify for the last few weeks , firstly it keeps coming up with " you cant play this song offline" when it is online and since then my data usage has gone thru the roof and i haven't even been using it. I do enjoy ...

Casual Listener

Im have been having issues with my spotify for the last few weeks , firstly it keeps coming up with " you cant play this song offline" when it is online and since then my data usage has gone thru the...

Jasonu

Newbie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Songs playlist access on Android Auto

Anyone know how to access your SONGS playlist on Android Auto? You can add songs to this playlist while driving with the (+) button, but I cannot locate this playlist in Android Auto. It's maddening, as I rarely create special playlists.

Casual Listener

Anyone know how to access your SONGS playlist on Android Auto? You can add songs to this playlist while driving with the (+) button, but I cannot locate this playlist in Android Auto. It's maddening,...

Stiz

Casual Listener

1359 Views

4 replies

2 likes

Android Auto Songs Playlist
  • 1359 Views
  • 4 replies
  • 2 likes

Missing "Word" from Genres & Moods on Android but not on PC

I used the "Word" selection under Genres & Moods on my Android for a long time but after the last update, it is now gone. I have uninstalled and reinstalled Spotify to my Galaxy s7 Edge a few times and it does not come back. I have Spotify installed ...

Newbie

I used the "Word" selection under Genres & Moods on my Android for a long time but after the last update, it is now gone.  I have uninstalled and reinstalled Spotify to my Galaxy s7 Edge a f...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes

Encrypted sd card causes Spotify to lose offline music

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the storage location does not stop the download to devi...

Regular

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the ...

bill_hobkins

Casual Listener

4367 Views

9 replies

10 likes

  • 4367 Views
  • 9 replies
  • 10 likes

Top 5o Germany - Premium but no donwload button

Hello , I bought Spotify Premium yesterday and I wanted to download the Top %0 Germany Charts lst , but there was no Download Button ....?! My friends told me that théy could download it but on my mobile is no such a button ! And when I open Spotify ...

Newbie

Hello , I bought Spotify Premium yesterday and  I wanted to download the Top %0 Germany Charts lst , but there was no Download Button ....?! My friends told me that théy could download it but on...

osornios

Spotify Star

546 Views

1 replies

0 likes

download playlist
premium fail help
Top 50
  • 546 Views
  • 1 replies
  • 0 likes

[Android Auto] - Available voice command and customization

Hello all, Does anyone have a list of available voice commands for Spotify when using Android Auto? Do you also happen to know how to customize Spotify when using it in the car? With this I mean, how can I get Spotify (In Android Auto) to start playi...

Newbie

Hello all,   Does anyone  have a list of available voice commands for Spotify when using Android Auto?   Do you also happen to know how to customize Spotify when using it in the ca...

877 Views

0 replies

0 likes

  • 877 Views
  • 0 replies
  • 0 likes

soy premiun y No puedo guardar la música en la tarjeta sd

No puedo guardar la música en la tarjeta sd, soy premiun y no me a la opción de elegir el almacenmiento en la app de android, esta actualizaday a tarjeta es de 64gb, cumplo los requsitos del sistema. Mi teléfono no tiene mucha memoria interna, si no ...

Casual Listener

No puedo guardar la música en la tarjeta sd, soy premiun y   no me a la opción de elegir el almacenmiento en la app de android, esta actualizaday a tarjeta es de 64gb, cumplo los requsitos del s...

osornios

Spotify Star

1589 Views

8 replies

0 likes

  • 1589 Views
  • 8 replies
  • 0 likes

Support chromecast audio

Hi, I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound which indiquates that the app is connected but the icon never ...

Newbie

Hi,   I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound wh...

575 Views

0 replies

0 likes

Chromecast Android
chromecast audio
  • 575 Views
  • 0 replies
  • 0 likes

Signed up for family premium

I signed up for family premium and its being really complicated for my brother to sign up to sign in. It keeps saying password is incorrect and gives him the run around. Not sure if i should just cancel subsription.

Newbie

I signed up for family premium and its being really complicated for my brother to sign up to sign in. It keeps saying password is incorrect and gives him the run around. Not sure if i should just can...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Cleared data on Spotify app, now downloaded playlists won't play

I recently cleared data in the application manager of my android app to free some space. I now try to listen to my downloaded offline playlists and they don'y show as "available offline" with the green arrow anymore. The songs seem to still on my sd ...

Casual Listener

I recently cleared data in the application manager of my android app to free some space. I now try to listen to my downloaded offline playlists and they don'y show as "available offline" with the gre...

Yrrah1

Gig Goer

1026 Views

5 replies

0 likes

  • 1026 Views
  • 5 replies
  • 0 likes

Solved!! Other apps no longer having sound when using spotify.

Whenever i go for a run, i put on a playlist and then i open my running app.Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm running already etc.. When the notification comes, the mu...

Newbie

Whenever i go for a run, i put on a playlist and then i open my running app. Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm runn...

PieterF

Casual Listener

5747 Views

3 replies

5 likes

  • 5747 Views
  • 3 replies
  • 5 likes

0,99€ for 3months

Hello, im tryin to order 0.99€ for 3months, however its some error scipt that this offer is not able to my. Whats the problem?

Newbie

Hello, im tryin to order 0.99€ for 3months, however its some error scipt that this offer is not able to my. Whats the problem?

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Keep offline playlist

Hii download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go …any idea to keep my titles off lines all the time ?

Newbie

Hi i download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go … any idea to keep my titl...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes