Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106539 Views

26 replies

3 likes

  • 106539 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216033 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216033 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

569459 Views

78 replies

3 likes

  • 569459 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469589 Views

577 replies

40 likes

Account
Free
  • 469589 Views
  • 577 replies
  • 40 likes

Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

Newbie

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...

osornios

Spotify Star

971 Views

1 replies

0 likes

  • 971 Views
  • 1 replies
  • 0 likes

App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

Music Fan

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...

Joe

Community Legend

783 Views

1 replies

0 likes

  • 783 Views
  • 1 replies
  • 0 likes

Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

Newbie

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...

Joe

Community Legend

5407 Views

8 replies

12 likes

  • 5407 Views
  • 8 replies
  • 12 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

Newbie

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...

Daniel

Community Legend

3847 Views

1 replies

0 likes

  • 3847 Views
  • 1 replies
  • 0 likes

Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

Newbie

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect.  The error was ""You're offline.  Please connect to the internet and try again." &...

Joe

Community Legend

1408 Views

1 replies

0 likes

  • 1408 Views
  • 1 replies
  • 0 likes

Shuffle Playlist plays 1 song and pauses

Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...

Casual Listener

Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1   Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7   No SD Card installed ...

lancetaylor1988

Casual Listener

1097 Views

2 replies

1 likes

Android
note 4
Samsung
Shuffle play
stops
  • 1097 Views
  • 2 replies
  • 1 likes

Forgets all downloaded offline content - Premium - S4 Mini

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen to it, and everything that Ive downloaded is not availab...

Music Fan

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen t...

gricser

Newbie

1136 Views

2 replies

0 likes

  • 1136 Views
  • 2 replies
  • 0 likes

Ford Applink will not allow unlimited skips with premium account

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I need a premium account for unlimited skips if I sk...

Newbie

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I...

Bencjusz

Newbie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Offline mode does not work

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they will play, but I NEED to be connected.How can I fi...

Casual Listener

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they...

arnstein

Casual Listener

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Quiero eliminar mi cuenta

Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla con la de pago, espero me puedan ayudar.

Newbie

Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla co...

Nadiabla

Newbie

1353 Views

1 replies

3 likes

  • 1353 Views
  • 1 replies
  • 3 likes

I CAN'T DOWNLOAD MY PLAYLISTS!!!

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it doesn't work as well. Help!!!

Visitor

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it does...

Joe

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Playing Songs in Order?

Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any way.I did download the correct version of the applic...

Casual Listener

Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any w...

Joe

Community Legend

4898 Views

10 replies

0 likes

  • 4898 Views
  • 10 replies
  • 0 likes

Downloaded music dont stay at phone

HelloI have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but it did not solve my problem. I am still premium howe...

Casual Listener

Hello I have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but...

Orangewic

Casual Listener

675 Views

4 replies

0 likes

  • 675 Views
  • 4 replies
  • 0 likes

Qualidade de áudio instável

Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando.Observação : outros aplicativos de streaming fica n...

Newbie

Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando....

denisaffonso

Newbie

1953 Views

2 replies

4 likes

  • 1953 Views
  • 2 replies
  • 4 likes

some titles are not available in the offline mode

Hi,Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't available offline anymore. So I have to disable the offl...

Casual Listener

Hi, Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't ava...

fiete123

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

Extremely High Data Usage. Help?

Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data. Why is Spotify using so much data?

Music Fan

Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data.   Why is Spotify using so much data?

Daniel

Community Legend

992 Views

3 replies

1 likes

  • 992 Views
  • 3 replies
  • 1 likes

Audio lowers and comes back up when using Bluetooth on Android

When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song without it happening but it does happen almost eve...

Regular

When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song...

Daniel

Community Legend

1412 Views

8 replies

0 likes

Android
bluetooth
volume
  • 1412 Views
  • 8 replies
  • 0 likes

Solved!! Local files from my desktop are not available on my android smartphone

Hi, i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotify on my smartphone (android), the playlist shows the songs b...

Casual Listener

Hi,   i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotif...

susemann

Casual Listener

738 Views

4 replies

0 likes

  • 738 Views
  • 4 replies
  • 0 likes

Solved!! Spotify lags

I have xiaomi redmi note 3 pro and recently i installed spotify, im premium member. I noticed that spotify lags after some time of playing music non-stop. I reinstalled app and lowered quality from extreme to high but it still happens. Is it app prob...

Casual Listener

I have xiaomi redmi note 3 pro and recently i installed spotify, im premium member. I noticed that spotify lags after some time of playing music non-stop. I reinstalled app and lowered quality from e...

Goodiemartin

Casual Listener

3490 Views

2 replies

0 likes

  • 3490 Views
  • 2 replies
  • 0 likes