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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Solved!! No SD Card transfer option

Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...

  • Newbie
  • Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...
  • dark_turban
  • Newbie
  • 940 Views
  • 2 replies
  • 0 likes
  • Sd
    storage
  • 940 Views
  • 2 replies
  • 0 likes

Sincronización

Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas pero te conectas desde el computador o otro disposi...

  • Newbie
  • Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Spotify scrolls to the top of the playlist

This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...

  • Casual Listener
  • This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...
  • Craigmac99
  • Newbie
  • 8991 Views
  • 23 replies
  • 5 likes
  • 8991 Views
  • 23 replies
  • 5 likes

Offline Status Removed and Default Storage Changed AGAIN and AGAIN

This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...

  • Regular
  • This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me.  Furthermore, ...
  • LouThomas
  • Regular
  • 1222 Views
  • 7 replies
  • 3 likes
  • storage sd card offline bug
  • 1222 Views
  • 7 replies
  • 3 likes

Cannot download Spotify Music App from Play Store

Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched...

  • Casual Listener
  • Hi guys,    I have my Google Account that I created long ago in Bangkok.  Now, I moved to Singapore. I subscribed premium account.  I could download the app on my Windows...
  • piyabut
  • Casual Listener
  • 1329 Views
  • 4 replies
  • 0 likes
  • 1329 Views
  • 4 replies
  • 0 likes

Como personalizar a ordem de uma playlist?

Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!

  • Casual Listener
  • Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
  • 343 Views
  • 0 replies
  • 2 likes
  • 343 Views
  • 0 replies
  • 2 likes

Solved!! Spotify slow startup after local media added

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...

  • Regular
  • I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months.  I uninstalled spotify loads and re-synched my files but...
  • Geisthiro
  • Regular
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Got error message of having more than 3 devices

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...

  • Newbie
  • I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...
  • Hubo
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Too many devices - spotify connect

Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?

  • Regular
  • Dear all,  Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...
  • Paulvdheide
  • Regular
  • 1420 Views
  • 2 replies
  • 0 likes
  • Connect
    devices
    google cast
    Samsung s7 edge
  • 1420 Views
  • 2 replies
  • 0 likes

Solved!! New playlist doesn´t show on my mobile

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika

  • Casual Listener
  • I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please!   Fredrika
  • SparkySharky52
  • Casual Listener
  • 2602 Views
  • 3 replies
  • 0 likes
  • 2602 Views
  • 3 replies
  • 0 likes

I can't press button to download

If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just pushes my button back and it just won't download th...

  • Newbie
  • If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

No puedo sincronizar mi musica local del PC con mis dispositivos

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...

Screenshot_2015-12-27-13-06-19.png
  • Newbie
  • No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...
  • richardo77
  • Newbie
  • 2024 Views
  • 1 replies
  • 0 likes
  • 2024 Views
  • 1 replies
  • 0 likes

Can't play videos outside of Spotify/Can't listen to musix without Premium

When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't select the song, I had to use shuffleplay, another issue...

  • Newbie
  • When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't selec...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Mobile app using Gb of data

I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service for a year). So we gave up on Vodafone fixing their...

  • Visitor
  • I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service ...
  • user-removed
  • Not applicable
  • 1185 Views
  • 5 replies
  • 0 likes
  • 1185 Views
  • 5 replies
  • 0 likes

Spotify facebook linked to wrong account

I would like to connect my facebook to my Spotify account but it says it is linked with another account.I had a trial account in the past but I have forgotten the username and cannot access it. Is there any way around this issue?

  • Regular
  • I would like to connect my facebook to my Spotify account but it says it is linked with another account. I had a trial account in the past but I have forgotten the username and cannot access it. I...
  • Joe
  • Community Legend
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

Solved!! My music stops after each track

Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in the background. I am on a Samsung s6

  • Visitor
  • Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in ...
  • Joe
  • Community Legend
  • 610 Views
  • 3 replies
  • 0 likes
  • stops
    track problem
  • 610 Views
  • 3 replies
  • 0 likes

Songs doesn't play in order

I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I have Premium and I am listening on Android. Thank ...

  • Visitor
  • I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I...
  • user-removed
  • Not applicable
  • 364 Views
  • 5 replies
  • 0 likes
  • 364 Views
  • 5 replies
  • 0 likes

Problem with saved music

Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings in "memory" the space is obviously taken, I've trie...

  • Regular
  • Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings ...
  • osornios
  • Spotify Star
  • 445 Views
  • 5 replies
  • 1 likes
  • 445 Views
  • 5 replies
  • 1 likes