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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7035 Views

0 replies

7 likes

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Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

Regular

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...

graphic_jazz

Regular

667 Views

2 replies

0 likes

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Solved!! App says I don't own it

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change anything. I already tried reinstalling the app and cle...

Casual Listener

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change any...

gvriclba

Newbie

45723 Views

6 replies

0 likes

App shuts down
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Albums

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

Newbie

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

osornios

Spotify Star

269 Views

1 replies

0 likes

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Spotify shuts down on Android

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver, reinstalled the app few times and nothing is help...

Newbie

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver...

528 Views

0 replies

5 likes

  • 528 Views
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Losing control of android device over Spotify Connect

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...

Regular

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...

monoaudiostereo

Regular

632 Views

2 replies

0 likes

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Stop playing after locking the screen

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found that there are other people with the same issue, but...

Casual Listener

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found t...

poppe-1975

Casual Listener

376 Views

2 replies

0 likes

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  • 2 replies
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Playback just cuts off?

The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning.It won't continue until I open the app, which is very inconvenient when driving. Thi...

Visitor

The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning. It won't continue until I open ...

261 Views

0 replies

0 likes

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Devialet Phantom ethernet connect

I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I can connect. I really would prefer to be using the ...

Casual Listener

I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I ...

franz5

Casual Listener

3140 Views

7 replies

0 likes

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Can't see chromecast audio in devices list on spotify android app

I suddenly can't send music from Spotify app to my chromecast audio anymore. Worked a few weeks ago. My chromecast is setup correctly and works in other apps, and in Google Cast app it says ready to cast. Spotiy app version is 5.6.0.701 on a OnePlus ...

Casual Listener

I suddenly can't send music from Spotify app to my chromecast audio anymore. Worked a few weeks ago. My chromecast is setup correctly and works in other apps, and in Google Cast app it says ready to ...

sawier

Casual Listener

922 Views

1 replies

2 likes

chromecast audio
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  • 1 replies
  • 2 likes

Someone is using my account!

Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign back in they are still there. It's a ps3 account and I...

Newbie

Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign bac...

dang2

Newbie

295 Views

1 replies

0 likes

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I can't logging in from different country - via app with facebook

Hi,I moved from Czech Republic to Canada and now I can't log into Spotify app with facebook. When I want to log in with Facebook the app showing me this: "You appear to be trying log into Spotify from different country" What should I do? Thanks

Newbie

Hi, I moved from Czech Republic to Canada and now I can't log into Spotify app with facebook. When I want to log in with Facebook the app showing me this: "You appear to be trying log into Spotify f...

anjieeeeeeeeee

Roadie

309 Views

1 replies

0 likes

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  • 1 replies
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They charge without having premium subscription

Last day i want buy the premium but i cant OK good. But they are charging and i dont use the premium serviceWhat can i do? I want use premium but i dont want the charge without reason

Casual Listener

Last day i want buy the premium but i cant OK good. But they are charging and i dont use the premium service What can i do? I want use premium but i dont want the charge without reason

tester50

Newbie

325 Views

1 replies

0 likes

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Downloaded Podacsts disapear when i go offline

I have premium, I follow and download the podcasts I want but when I leave a place with WiFi they are soon gone. The download sign is there, but it's not green. What do I do?

Newbie

I have premium, I follow and download the podcasts I want but when I leave a place with WiFi they are soon gone. The download sign is there, but it's not green. What do I do?

231 Views

0 replies

0 likes

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Problem with saved music

Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings in "memory" the space is obviously taken, I've trie...

Regular

Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings ...

osornios

Spotify Star

589 Views

5 replies

1 likes

  • 589 Views
  • 5 replies
  • 1 likes

SPANISH-DESCARGAR ALBUMS

Hola: Soy Usuario Premium de Spotify, la mayor cantidad lo uso en mi Celular con sistema Android, algunas veces lo uso en casa con mi PC con Windows 8.1En el celular he decargado una gran cantidad de albums para usarlos sin conexión, cuando he descar...

Visitor

Hola: Soy Usuario Premium de Spotify, la mayor cantidad lo uso en mi Celular con sistema Android, algunas veces lo uso en casa con mi PC con Windows 8.1 En el celular he decargado una gran cantidad ...

osornios

Spotify Star

330 Views

1 replies

0 likes

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"Song is not available" for every sing

Recently when I play a song on Spotify on my galaxy s7 the song will pause on its own multiple times before the song ends. When I open the app and hit play it will resume but will pause again after 30sec-1min. I also need to open the app in order for...

Newbie

Recently when I play a song on Spotify on my galaxy s7 the song will pause on its own multiple times before the song ends. When I open the app and hit play it will resume but will pause again after 3...

Joe

Community Legend

545 Views

1 replies

0 likes

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Changed SD card, then changed back

I recently got a new SD card that I've been transferring movies and other media on to, which means that I had to take out my SD card that has my offline spotify songs on it. When switching the SD cards back, the phone didnt recognise that I have the ...

Newbie

I recently got a new SD card that I've been transferring movies and other media on to, which means that I had to take out my SD card that has my offline spotify songs on it. When switching the SD car...

Jackylonline

Casual Listener

651 Views

3 replies

0 likes

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available devices no longer shows Yamaha receiver

I have a Yamaha RX-V779 that I have set up throughout my house. My wife, son and I all have Spotify accounts on a Samsung s6, s7, and Note 4 respectively. None of these phones or even my computer will recognize the Yamaha receiver after the last spot...

Regular

I have a Yamaha RX-V779 that I have set up throughout my house. My wife, son and I all have Spotify accounts on a Samsung s6, s7, and Note 4 respectively. None of these phones or even my computer wil...

mccallum1367

Regular

334 Views

1 replies

0 likes

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Why Classical Fans NEED Composer Metadata (and what that could do for Spotify)

This is stupid no customer service line bull**bleep**. I've tried asking for help and I get nowhere how frustrating this service doesn't not help boooo.

Regular

This is stupid no customer service line bull**bleep**. I've tried asking for help and I get nowhere how frustrating this service doesn't not help boooo.

238 Views

0 replies

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  • 238 Views
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