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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395890 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8449 Views

0 replies

7 likes

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Offline cache not getting deleted

Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they get synced too. But when I deselect songs which I do not lo...

Newbie

Hello,   I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they...

1522 Views

0 replies

1 likes

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Sync problem on Android

Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenly most of my tracks aren't available on my mobile Spotify anymore. It takes 40 minu...

Regular

Hey!   I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode.   My problem is when I want to sync a changed Playlists on my laptop.   Suddenl...

1363 Views

0 replies

0 likes

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all playlists and starred songs are gone

For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.

Visitor

For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.

1154 Views

0 replies

0 likes

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android says offline

im connected to internet but wont connect on spotify 

Newbie

im connected to internet but wont connect on spotify  

1499 Views

0 replies

1 likes

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can i just make one premium month payment

had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter

Visitor

had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter

antillian

Regular

6815 Views

3 replies

0 likes

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Cannot play synced music - crashes

So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an then play them on my phone, spotify just shut down. Ha...

Newbie

So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an the...

1198 Views

0 replies

1 likes

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Mobile Sync filled My SD Card

Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them.They arent in my music folder

Casual Listener

Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them. They arent in my music folder

VgerOH

Casual Listener

3721 Views

7 replies

0 likes

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Black screen spotify crash thingie

Hello!I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed.. So my phone crashed (to the HTC logo when u first ...

Newbie

Hello! I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed...

1548 Views

0 replies

1 likes

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Syncing playlists on mobile with computer does what?

So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer, but identical files on the phone, when the playli...

Casual Listener

So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer...

1268 Views

0 replies

0 likes

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Bluetooth is turned on and adding a song to a playlist restarts Spotify

Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlist. This is super annoying. I've cleared the cache a...

Newbie

Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlis...

1662 Views

0 replies

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Spotify has been pause.

We have spotify on two android mobile phones and on our computer.We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is being used somewhere else....Is it not possible to here it o...

Casual Listener

We have spotify on two android mobile phones and on our computer. We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is be...

user-removed

Not applicable

1923 Views

3 replies

0 likes

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playback

I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thought this was a feature for premium users. Need advi...

Casual Listener

I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thou...

Richard

Community Legend

2174 Views

3 replies

0 likes

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Is it possible to not clear the WHOLE cache?

Hi! I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??). If I want to have more space on my mobile phone to download apps and stuff, but my mobile Phone has so mu...

Newbie

Hi!   I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??).    If I want to have more space o...

Afront

Community Legend

2024 Views

1 replies

0 likes

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Can't seem to get the mobile app to work

When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?

Casual Listener

When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?

CronoXF

Casual Listener

1656 Views

1 replies

0 likes

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can not login

Hello! What´s going omn with the program really.Problems that it was linked onto my android Samsung Galaxy S.Uninstalled and rebooted the phone.I reinstalled again and now I can not log in, it´s only going up a warning about the need to check that it...

Music Fan

Hello! What´s going omn with the program really. Problems that it was linked onto my android Samsung Galaxy S. Uninstalled and rebooted the phone. I reinstalled again and now I can not log in, it´...

Boluson

Casual Listener

3713 Views

9 replies

1 likes

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Premium Account - Offline Cached files no longer available!

Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasionally stream. This morning I opened the app and all my offline cached fi...

Newbie

Hi -   I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account.   I use spotify daily on this device and almost always use my cached files and occasional...

divinelyplaced

Regular

2827 Views

3 replies

0 likes

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Spotify and my HTC Evo 4g

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offline mode" then shuts itself down. I'm wondering if t...

Casual Listener

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offli...

dnewhardt

Casual Listener

4246 Views

4 replies

0 likes

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Can not download Android app while I have premium account

HI I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it anymore as it says on the market: This item cannot be installed in y...

Regular

HI    I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it an...

NL_Kazoo

Regular

3625 Views

6 replies

0 likes

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friends' stars

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

Newbie

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

David

Spotify Legend

2058 Views

1 replies

0 likes

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Upgraded to premium but can't stream

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before I upgraded so I am not sure if this might have caus...

Newbie

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before ...

1670 Views

0 replies

0 likes

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