Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...
Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top ...
Spotify Legend
448 Views
1 replies
0 likes
I am unable to play my favorite songs from specific artists.Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even jus...
I am unable to play my favorite songs from specific artists. Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs wo...
Regular
21120 Views
21 replies
11 likes
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop com...
Spotify Legend
923 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAmazon Fire TV/RokuOperating SystemMost Recent My Question or IssueWhenever I search a song and try to play it on my Roku and Fire TV I get an error message that says "something went wrong". It doesn't occur for m...
Plan Premium Country United States Device Amazon Fire TV/Roku Operating System Most Recent My Question or Issue Whenever I search a song and try to play it on my Roku and Fire TV I g...
Moderator
1124 Views
9 replies
1 likes
Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have to use Google Podcasts (controls work in that app.)
Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have ...
Casual Listener
853 Views
1 replies
4 likes
PlanPremiumCountryUSADeviceOnePlus 7TOperating SystemOxygen OS 11 My Question or IssueWhen I play music on another device, sometimes the audio scrubber in the notification stops at the end of the duration but in the app the scrubber continues to coun...
Plan Premium Country USA Device OnePlus 7T Operating System Oxygen OS 11 My Question or Issue When I play music on another device, sometimes the audio scrubber in the notification st...
Spotify Legend
517 Views
3 replies
0 likes
PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...
Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current soun...
287 Views
0 replies
0 likes
PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...
Plan Premium Spotify version 8.6.24.918 Country Norway Device Samsung Galaxy S10 Operating System Android 11 My Question or Issue I've had an extremely slow Spotify for 10 years no...
Spotify Legend
490 Views
1 replies
1 likes
This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...
This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playl...
Spotify Legend
697 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...
Plan Premium Country United States Device Samsung Galaxy S20 Operating System Android 11 My Question or Issue Every few seconds while I'm listening to songs, the song pauses and the ...
Spotify Legend
459 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy WatchOperating SystemAndroid / Tizen My Question or IssueFor months, my Samsung Galaxy Watch does not resume streaming Spotify music via 4G if someone calls me / I'm calling out. Even if I do not answer an...
Plan Premium Country Norway Device Samsung Galaxy Watch Operating System Android / Tizen My Question or Issue For months, my Samsung Galaxy Watch does not resume streaming Spotify mu...
Spotify Legend
2542 Views
11 replies
0 likes
Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to download them, but it's not possible to do such thing in their ...
Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to downlo...
Spotify Legend
553 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceSamsung A51Operating SystemAndroid 11 My Question or Issue Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be specific doesn't show up for me on the Home screen, issue persists only on the mobile...
Plan Premium Country Russia Device Samsung A51 Operating System Android 11 My Question or Issue Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be sp...
Moderator
558 Views
3 replies
0 likes
PlanPremiumCountryAustralia DeviceGalaxy A71Operating SystemAndroid 11 My Question or IssueApp keeps crashing, will happen randomly. Have run a full reinstall of spotify along with any other possible suggestions. Issue has been happening since the mo...
Plan Premium Country Australia Device Galaxy A71 Operating System Android 11 My Question or Issue App keeps crashing, will happen randomly. Have run a full reinstall of spotify...
Spotify Legend
5250 Views
7 replies
0 likes
The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...
The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out an...
873 Views
0 replies
0 likes
There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable.
There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable...
938 Views
0 replies
0 likes
When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a user is on Desktop), I just can't access an artist...
When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a...
818 Views
0 replies
1 likes
I've been finding that I will turn on playlists and a song that I pick will start to play and either cut off and just start playing a completely different song or it will start playing a song that's not even on the playlist which is the more common o...
I've been finding that I will turn on playlists and a song that I pick will start to play and either cut off and just start playing a completely different song or it will start playing a song that's ...
551 Views
0 replies
0 likes
PlanPremium My Question or IssueThe last response of the devs that I can find is from 2017. Several different streaming services have had 50k/100k song limits since the original idea topic from 2014! It has been 5 years, and still music collectors do...
Plan Premium My Question or Issue The last response of the devs that I can find is from 2017. Several different streaming services have had 50k/100k song limits since the original...
Gig Goer
13162 Views
29 replies
59 likes
Hi!I am frustrated! The problem exists for about 6 months now.Here are 2 screencasts - one from my phone and one from an emulator on my PC....Could this be any slower?Cell phone:https://1drv.ms/v/s!AqHygEAnAgdYq_YnocuoX22Qrm_SDw?e=9paRI5Emulator:http...
Hi! I am frustrated! The problem exists for about 6 months now. Here are 2 screencasts - one from my phone and one from an emulator on my PC.... Could this be any slower? Cell phone: https://1...
Casual Listener
3100 Views
25 replies
3 likes
