Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan: PremiumCountry: ArgentinaDevices: Macbook Pro late 2016, Android Redmi 7Operating Systems: MacOS 11.2, Android 10 After https://community.spotify.com/t5/Ongoing-Issues/Progress-bar-issue-with-Spotify-Connect-on-Android/idc-p/5192616#M114747 it ...
Plan: Premium Country: Argentina Devices: Macbook Pro late 2016, Android Redmi 7 Operating Systems: MacOS 11.2, Android 10 After https://community.spoti...
Not applicable
653 Views
2 replies
0 likes
PlanPremiumCountryusaDeviceoneplus 8Operating Systemh2os 11, Android 11 My Question or IssueI'm a member of Spotify alpha, but I can't see the lyrics option.
Plan Premium Country usa Device oneplus 8 Operating System h2os 11, Android 11 My Question or Issue I'm a member of Spotify alpha, but I can't see the lyrics option.
Spotify Star
555 Views
1 replies
0 likes
PlanFreeCountryPakistan Device, Samsung Galaxy a51 Operating System Android 10 My Question or Issue I'm trying to open a link for a podcast but it's just sending me to the home screen of the app and isn't doing anything else this is the link I'm tryi...
Plan Free Country Pakistan Device , Samsung Galaxy a51 Operating System Android 10 My Question or Issue I'm trying to open a link for a podcast but ...
Spotify Legend
746 Views
1 replies
0 likes
asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions. However even worse asking 'play I wanna be sedated by the remones" wi...
asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions. How...
Roadie
1092 Views
2 replies
0 likes
PlanPremiumCountryAustriaDeviceGalaxy S21Operating SystemAndroid 11Spotify Version 8.6.20.1063 My Question or IssueImmediately after opening, the Android app gets stuck. Sometimes music is still played via Bluetooth (in the car) although the app cann...
Plan Premium Country Austria Device Galaxy S21 Operating System Android 11 Spotify Version 8.6.20.1063 My Question or Issue Immediately after opening, the Android app gets stuck. So...
Spotify Star
1415 Views
3 replies
0 likes
When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs. Before to start to drive, i make a double check to validate if my playlists was downloaded totally. i have a microsd...
When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs. Before to start to drive, i make a double check to valid...
Moderator
920 Views
5 replies
0 likes
I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all times? I've tried the Release Radar under search, but ...
I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all tim...
Spotify Legend
393 Views
1 replies
0 likes
PlanPremium/FamilyCountryAustraliaDevicePixel 5Operating SystemAndroid Oreo 11My ProblemSpotify App does not change pages visually when I use the app. As in, when I open an album from my recently played, or press Search or My Library, the screen does...
Plan Premium/Family Country Australia Device Pixel 5 Operating System Android Oreo 11 My Problem Spotify App does not change pages visually when I use the app. As in, when I ope...
Spotify Legend
1224 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceS21 PlusOperating SystemAndroid 11 My Question or IssueWhen i click on "my library" the Spotify App crashes. I already reinstalled, rebooted and cleared chaches. The S21 Plus does not have a SD-Card. I use the current ...
Plan Premium Country Germany Device S21 Plus Operating System Android 11 My Question or Issue When i click on "my library" the Spotify App crashes. I already reinst...
Moderator
580 Views
2 replies
0 likes
Premium IndiaOnePlus 7TAndroid 11 oxygen OSSpotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinstall the app and restart my phone . Nothing seems to work . Pleas...
Premium India OnePlus 7T Android 11 oxygen OS Spotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinst...
Spotify Legend
528 Views
1 replies
0 likes
PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueMy spotify app still has no lyrics for all songs even it is currently the latest version. I am so confused whether my device is not compatible for ...
Plan Free/Premium Country Indonesia Device Samsung Galaxy A30 Operating System Android 10 My Question or Issue My spotify app still has no lyrics for all songs even it is currently t...
Casual Listener
525 Views
2 replies
0 likes
PlanPremiumCountryUSA DevicePixel 5Operating SystemAndroid 11 My Question or IssueHello! I love the Spotify experience so thank you! I am experiencing an issue after the recent update 8.6.20.1063. The home screen layout in the Android app has changed...
Plan Premium Country USA Device Pixel 5 Operating System Android 11 My Question or Issue Hello! I love the Spotify experience so thank you! I am experiencing an...
Moderator
996 Views
4 replies
3 likes
PlanPremium CountryUK DeviceSamsung Galaxy S10 Operating SystemAndroid V11 My Question or IssueSpotify keeps reporting the same song regardless of what song is actually playing. The controls also get messed up so it thinks songs aren't playing when t...
Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android V11 My Question or Issue Spotify keeps reporting the same song regardless of w...
Casual Listener
2765 Views
17 replies
3 likes
My Question or IssueSo my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device?I used to follow certain podcasts, but I got over them and no longer follow them, but Spotify in...
My Question or Issue So my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device? I used to follow certain podcasts, but I ...
Moderator
4741 Views
4 replies
6 likes
PlanFree/PremiumCountry DeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueHello.When I click on a track, the track bar shows up but the track can't be played. Also, my Liked Songs or any artist or album page can't be displayed; the ...
Plan Free/Premium Country Device Moto E4 Plus Operating System Android 7.1.1 My Question or Issue Hello. When I click on a track, the track bar shows up but the track can't b...
Spotify Legend
870 Views
3 replies
0 likes
PlanPremiumCountyGermanyDeviceXiaomi Redmi Note 7Operating SystemAndroid 10 1. Reordering It is not possible to reorder the Playlists themselves. This feature is already very finnicky to use on Desktop, but it exists. On Android it is missing complet...
Plan Premium County Germany Device Xiaomi Redmi Note 7 Operating System Android 10 1. Reordering It is not possible to reorder the Playlists themselves. This feature is al...
Spotify Legend
1317 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter pressing the button for '30 minutes of ad free listening' and making sure the video is ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Legend
1429 Views
1 replies
0 likes
PlanFreeCountryMexicoDeviceMoto G6Operating SystemAndroid 9Spotify Version8.6.20.1063 My Question or IssueSince April 14th 2021 I have been facing this bug on the Android app's homepage, that day there was an update for the app and since then I have ...
Plan Free Country Mexico Device Moto G6 Operating System Android 9 Spotify Version 8.6.20.1063 My Question or Issue Since April 14th 2021 I have been facing this bug on the Android...
Spotify Legend
417 Views
1 replies
0 likes
Latest version of Spotify Android app. Google Pixel 3XL. Google Nest. My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest and then quickly look at my phone if I wanted to know the s...
Latest version of Spotify Android app. Google Pixel 3XL. Google Nest. My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest...
Spotify Legend
1575 Views
7 replies
14 likes
I am a premium customer using Spotify app on Samsung J8 running Android 10. I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I am posting here. I have never been a big fan of the mobil...
I am a premium customer using Spotify app on Samsung J8 running Android 10. I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I ...
Spotify Legend
394 Views
1 replies
0 likes
