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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5883 Views

0 replies

7 likes

  • 5883 Views
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Problema con las letras

Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?

Visitor

Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?

460 Views

0 replies

2 likes

  • 460 Views
  • 0 replies
  • 2 likes

Superuser Contribution Problem with Spotify Android app (skipping songs)

PlanPremiumCountryUkraineDevice(Realme X3 SuperZoom)Operating SystemAndroid 10Version8.5.85.894 My Question or IssueHello. I have faced with one problem recently so i'll tell about it. Everything was normal two days ago but when i tried to skip my so...

Casual Listener

Plan Premium Country Ukraine Device (Realme X3 SuperZoom) Operating System Android 10 Version 8.5.85.894   My Question or Issue Hello. I have faced with one problem recently so i'll ...

Ver

Spotify Legend

1036 Views

3 replies

0 likes

  • 1036 Views
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  • 0 likes

Superuser Contribution Music does not play on mobile, only Computer - tried everything

PlanPremiumCountryPhilippinesDeviceASUS-X018DOperating SystemAndroid My Question or IssueJust to put it out there, I've tried beforehand to get free Spotify Premium using dodgy websites on my phone which of course did not work. Now that I recently go...

Casual Listener

Plan Premium Country Philippines Device ASUS-X018D Operating System Android   My Question or Issue Just to put it out there, I've tried beforehand to get free Spotify Premium using dod...

Novy

Moderator

1005 Views

5 replies

0 likes

Premium for Family
  • 1005 Views
  • 5 replies
  • 0 likes

FIIO Mark2 X7 Cannot access Spotify Home / Browse

PlanPremiumCountryCanadaDeviceFiiO Mark2 X7Operating SystemAndroid My Question or IssueUsing my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the error of sorry, something went wrong. I have tried factory resetting twice with...

Casual Listener

Plan Premium Country Canada Device FiiO Mark2 X7 Operating System Android   My Question or Issue Using my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the err...

pamantea

Casual Listener

710 Views

1 replies

1 likes

  • 710 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify App Does not play songs

PlanPremiumCountryDeutschlandDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueGood afternoon,I have had a problem with my Spotify app on my Samsung S8 for several days.I start the app and it doesn't happen but the timeline doesn't ...

Visitor

Plan Premium Country Deutschland Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue Good afternoon, I have had a problem with my Spotify app on my Samsung S8 fo...

Alex

Spotify Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Netzlaufwerk für lokale Dateien.

Plan Ich möchte auf den Ordner für Lokale Dateien auf dem Netzlaufwerk auch von meiner Android APP zugreifen können!PremiumCountry Germany Device Samsung Galaxy A40 and others Operating SystemAndroid 9 & 10, Windows 10 My Question or Issue Ich möchte...

Casual Listener

Plan Ich möchte auf den Ordner für Lokale Dateien auf dem Netzlaufwerk auch von meiner Android APP zugreifen können! Premium Country  Germany   Device Samsung Galaxy A40 and others &nb...

Prodidi57

Casual Listener

706 Views

2 replies

0 likes

  • 706 Views
  • 2 replies
  • 0 likes

Play saved songs by artist without following them?

PlanPremiumCountryIrelandDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueIs there any way to play saved songs from an artist without following them? When I go in to Your Library > Music > Artists it only shows artists I've foll...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Is there any way to play saved songs from an artist without following them? Wh...

Dade_00

Regular

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook Connections

Good evening.Why is there no opt-out from Facebook services? I don't use Facebook and i don't want Facebook to collect data from me.But there a thousands of connections to their servers, outgoing from the Spotify App. PlanPremiumCountryGermanyDeviceP...

Visitor

Good evening. Why is there no opt-out from Facebook services?  I don't use Facebook and i don't want Facebook to collect data from me. But there a thousands of connections to their servers, o...

Jeremy

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Album Cover Blur Doesn't Work

PlanPremiumCountryTurkeyDeviceSamsung A70Operating SystemAndroid 10 My Question or IssueSo I just can't understand why this works for iOS but not on Android. As you can see on screenshots, this blurry thing doesn't work on my phone. I alredy uninstal...

Newbie

  Plan Premium Country Turkey Device Samsung A70 Operating System Android 10   My Question or Issue So I just can't understand why this works for iOS but not on Android. As you c...

Mihail

Spotify Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Enable secure playback on Ecosia

PlanFreeCountryUnited StatesDeviceGalaxy Tab A (2017)Operating SystemAndroid Pie My Question or IssueHow can I enable secure playback in the Ecosia app? I tried going to the Google website, didn't work. I tried searching how to enable secure playback...

Casual Listener

Plan Free Country United States Device Galaxy Tab A (2017) Operating System Android Pie   My Question or Issue How can I enable secure playback in the Ecosia app? I tried going to the ...

Jack_Scheeren

Casual Listener

729 Views

4 replies

0 likes

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Superuser Contribution Songs abspielen über App

PlanPremiumCountry DeviceGalaxy j7Operating SystemAndroid 9 My Question or IssueDie App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein Problem. Wenn man auf den Play Button klickt dann springt es auf Pause aber weder die Zeit...

Visitor

  Plan Premium Country   Device Galaxy j7 Operating System Android 9   My Question or Issue Die App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein P...

Ivan

Spotify Legend

439 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Reserved Playlist Names

Very frustrating that users are allowed to call personal playlists the same as system generated ones like Release Radar, Daily Mix 1 etc. All fine if searching on screen but when asking Google Assistant to "Play Daily Mix 1 on Spotify" you can never ...

Casual Listener

Very frustrating that users are allowed to call personal playlists the same as system generated ones like Release Radar, Daily Mix 1 etc.  All fine if searching on screen but when asking Google ...

Ryrynz

Music Fan

6310 Views

48 replies

14 likes

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  • 14 likes

Superuser Contribution [Android][Playlists] Download Dissapearing/App Resetting

Every now and then my Spotify seems to reset itself. It erases all playlists and defaults back to saving to my phone's memory, as opposed to my SD card. It then tries to download all my playlists again, but to my phone's memory. I have to turn off da...

Visitor

Every now and then my Spotify seems to reset itself. It erases all playlists and defaults back to saving to my phone's memory, as opposed to my SD card. It then tries to download all my playlists aga...

Elena

Moderator

563 Views

4 replies

0 likes

Android
Playlists
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Superuser Contribution Spotify active playback control not working

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10My Question or IssueMy controls are stuck in Villain K/DA but It's playing savage love, I seem to be able to play and pause the track and change to other music but th...

Casual Listener

Plan Premium Country Philippines Device Samsung Galaxy S10 Plus Operating System Android 10 My Question or Issue My controls are stuck in Villain K/DA but It's playing savage love, I seem to...

Alex

Spotify Legend

625 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Alexa didn't recognized Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, When I start Alexa, it does not recognize Spotify and automatically starts Google play w...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Jeremy

Spotify Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Can't play any music

PlanPremiumCountryFranceDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or IssueSince 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see pic) on each song, loadin indefinitely for no reasons. I've tried everything ...

Casual Listener

Plan Premium Country France Device Samsung Galaxy S8+ Operating System Android   My Question or Issue Since 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see p...

Dade_00

Regular

715 Views

4 replies

0 likes

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Solved!!Superuser Contribution The Android app dosent open the full lyrics.

PlanPremiumCountryIndiaDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueWhen i open the spotify app and play a song with lyrics it show everything just fine until i try to tap on the lyrics and see the whole thing then it ...

Newbie

Plan Premium Country India Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue When i open the spotify app and play a song with lyrics it show everything...

Jeremy

Spotify Legend

709 Views

1 replies

1 likes

  • 709 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts will not play.

On my device Galxy Note 8 Spotify is no longer playing any podcasts.I can download them but they will not play.

Casual Listener

On my device Galxy Note 8 Spotify is no longer playing any podcasts. I can download them but they will not play.

nickvdwal

Visitor

152291 Views

59 replies

5 likes

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  • 59 replies
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Editing sections on home page in app

PlanPremiumCountryU.S. DevicePixel 4XLOperating SystemAndroid 11 My Question or Issue Is there an option to turn off or atleast edit the "Good Afternoon" section?To take it a step further is there a way to edit other sections like "Your Top Shows"? T...

Newbie

  Plan Premium Country U.S.  Device Pixel 4XL Operating System Android 11   My Question or Issue   Is there an option to turn off or atleast edit the "Good Afternoon" ...

Billy-J

Spotify Star

566 Views

1 replies

2 likes

  • 566 Views
  • 1 replies
  • 2 likes

Solved!! Trick Spotify in to casting at 320?

Hi,If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is this correct? I know casting from within Spotify limi...

Casual Listener

Hi, If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is ...

Billy-J

Spotify Star

19024 Views

3 replies

0 likes

  • 19024 Views
  • 3 replies
  • 0 likes