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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27103 Views
  • 59 replies
  • 23 likes
  • 27103 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870081 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870081 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24682 Views
  • 3 replies
  • 0 likes
  • 24682 Views
  • 3 replies
  • 0 likes

Google home with several user and Spotify family ...

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi there, I am using google home under which 2 speakers (HK Citation One Duo) are defined, this under my house where I have set Spo...

  • Casual Listener
  • Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi there, I am using google home under which 2 spe...
  • Cdelecole
  • Casual Listener
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Web Player Randomly Connects. Stops playing through my phone speaker

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web player chromebook" on its own. It's really really a...

  • Visitor
  • So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web ...
  • Xenia
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download artist playlists

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't download any content?

  • Casual Listener
  • I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't...
  • Jeremy
  • Spotify Legend
  • 1456 Views
  • 5 replies
  • 0 likes
  • 1456 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify plays songs outside of playlist

PlanFamilyCountryUSDeviceSamsung Galaxy 9Operating System My Question or IssueIf I am listening to a "90s r&b" playlist made by another user then every 1-4 songs a song from outside the playlist and even genre will play. I have not had this issue bef...

  • Casual Listener
  •   Plan Family Country US Device Samsung Galaxy 9 Operating System     My Question or Issue If I am listening to a "90s r&b" playlist made by another user then every 1-4 ...
  • Elena
  • Moderator
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountrythe NetherlandsDeviceSamsung Galaxy A8 2018Operating System My Question or IssueThe spotify app stopped working on my phone since yesterday when I want to play music the bar just stays at 0:00 and all of my downloaded songs are gone...

  • Visitor
  •   Plan Premium Country the Netherlands Device Samsung Galaxy A8 2018 Operating System     My Question or Issue The spotify app stopped working on my phone since yesterday wh...
  • Mario
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Android Not Posting to Instagram Stories, Home Page Unavailable

PlanPremiumCountryUSDeviceGalaxy Note 20Operating SystemAndroid My Question or IssueI cannot post to my instagram stories (I just get a blank page that is black at the bottom, fading to red at the top), nor can I access my home page. I just got a new...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Operating System Android   My Question or Issue I cannot post to my instagram stories (I just get a blank page that is black at the bottom...
  • Elena
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroid 7.0 My Question or IssueAlright so, i've had local files for a couple of months now. They were working just fine at the time, and I was able to add them to my phone pretty easily...

  • Casual Listener
  • Plan Premium Country United States Device LG K20 Plus Operating System Android 7.0   My Question or Issue Alright so, i've had local files for a couple of months now. They were working...
  • Mihail
  • Spotify Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

  • Visitor
  • This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...
  • Ivan
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Android
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs dont shuffle please help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan anyone help my Samsung A50 won't shuffle songs plays the same 30 or 40 over and over,even...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can any...
  • Ver
  • Spotify Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

  • Visitor
  • My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...
  • 1151 Views
  • 0 replies
  • 0 likes
  • 1151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

  • Casual Listener
  • I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...
  • Elena
  • Moderator
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Missing from Artist Page

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who don't want to shuffle the entirety of an artist's wor...

  • Visitor
  • With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who do...
  • Xenia
  • Moderator
  • 611 Views
  • 2 replies
  • 3 likes
  • artist page
    liked
    liked songs
  • 611 Views
  • 2 replies
  • 3 likes

Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

  • Visitor
  • Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...
  • Mihail
  • Spotify Legend
  • 4939 Views
  • 1 replies
  • 0 likes
  • Background Play
    Samsung S20 Plus
  • 4939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs aren't shown first by default in search anymore

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi everyone! I never have spotify problems but now I have one. I was making a playlist and as usual when using spotify I search for a song and a list of songs app...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi everyone! I never have spotify problems but now I have one. I was making a playlist...
  • Alex
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Search
    songs
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local files stopped working on Android

Plan PremiumCountry United StatesDevice Samsung Galaxy S7 EdgeOperating System Android Oreo 8.0.0 My Question or Issue I switched to Spotify last January because of its support for local files, which my last music service didn't support. I haven't ha...

  • Newbie
  • Plan    Premium Country    United States Device    Samsung Galaxy S7 Edge Operating System    Android Oreo 8.0.0   My Question or Issue  &n...
  • Ver
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume limit for children

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there an option to set a temporary maximum volume? We often listen to music with young chi...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...
  • Alex
  • Spotify Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Crash after 5 Minutes of Playback

PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...

  • Casual Listener
  • Plan Premium Duo Country United States   Device Google Pixel 4a Operating System Android 11   My Question or Issue After switching to Duo from regular Premium two days ago, the...
  • Alex
  • Spotify Legend
  • 1586 Views
  • 4 replies
  • 0 likes
  • Android
    Beta
    Crash
  • 1586 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music stops playing when I enter or leave a WiFi connection

PlanPremiumCountryGermany DeviceSAMSUNG Galaxy S4 miniOperating SystemAndroid 4.4.4 My Question or IssueHi,Since recently (I noticed it yesterday), my Spotify on my mobile phone has been having a very strange problem: every time I enter or leave a Wi...

  • Casual Listener
  • Plan Premium Country Germany  Device SAMSUNG Galaxy S4 mini Operating System Android 4.4.4   My Question or Issue Hi, Since recently (I noticed it yesterday), my Spotify on ...
  • Ver
  • Spotify Legend
  • 4651 Views
  • 11 replies
  • 6 likes
  • 4651 Views
  • 11 replies
  • 6 likes

Superuser Contribution How do I change playlist order ??

I tried this on my Android and could not.I went online and there is no choice to move the order of songs on myplaylist.How do I move song number 5 to position 1 and song in position one toposition 5 ?HOW ?

  • Regular
  • I tried this on my Android and could not. I went online and there is no choice to move the order of songs on my playlist. How do I move song number 5 to position 1 and song in position one to ...
  • Ver
  • Spotify Legend
  • 2088 Views
  • 10 replies
  • 0 likes
  • Playlist Ranking
  • 2088 Views
  • 10 replies
  • 0 likes