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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6330 Views

0 replies

7 likes

  • 6330 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify Queue Disappears in Car

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid (version 10)Vehicle2018 Mazda3 My Question or IssueRecently I've been having playback problems when connecting Spotify to my car's Bluetooth. I'm always on offline mode pl...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android (version 10) Vehicle 2018 Mazda3   My Question or Issue Recently I've been having playback probl...

Ver

Spotify Legend

4246 Views

3 replies

0 likes

  • 4246 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist folders glitched on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S9 and Desktop PCOperating SystemAndroid 10 and Windows 10 My Question or IssueAbout a month ago I was organizing my playlists into folders on my PC. I don't remember exactly what I did but the app glitched a...

Visitor

Plan Premium Country USA Device Samsung Galaxy S9 and Desktop PC Operating System Android 10 and Windows 10   My Question or Issue About a month ago I was organizing my playlists into ...

Jeremy

Spotify Legend

544 Views

1 replies

1 likes

Android 10
folders
  • 544 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts / Canvas / Moldova Charts

PlanPremiumCountryMoldovaDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueSo I have two problems:1. Canvas on my phone doesn't work even if in the settings they are activated.2. I can't listen to any podcasts, when I search for 'P...

Regular

Plan Premium Country Moldova Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue So I have two problems: 1. Canvas on my phone doesn't work even if in the setti...

Jeremy

Spotify Legend

1683 Views

11 replies

1 likes

  • 1683 Views
  • 11 replies
  • 1 likes

Superuser Contribution Video podcasts on Nvidia Shield?

When can I expect an update to the Nvidia Shield App to support video podcasts like JRE?It seems mind blowing that I can watch a video podcast on my phone but can only play the audio on my TV.

Visitor

When can I expect an update to the Nvidia Shield App to support video podcasts like JRE? It seems mind blowing that I can watch a video podcast on my phone but can only play the audio on my TV. 

user-removed

Not applicable

2382 Views

7 replies

6 likes

  • 2382 Views
  • 7 replies
  • 6 likes

Superuser Contribution Shortcuts/favorites on home screen don't change

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 11 My Question or IssueThe six stations at the top of my home screen (under Good Morning, good evening, etc) don't ever change. I'm towards the end of my two month premium trial and the stati...

Casual Listener

Plan Premium Country USA Device Pixel 4a Operating System Android 11   My Question or Issue The six stations at the top of my home screen (under Good Morning, good evening, etc) don't ...

Oxyhemoglobin

Casual Listener

1401 Views

12 replies

4 likes

  • 1401 Views
  • 12 replies
  • 4 likes

[Android][Social] Ability to use the loop backgrounds of the songs in Instagram stories

THE VIDEOS I'M TALKING ABOUT ARE THE VIDEOS SHARED BY THE ARTIST.So, we know some songs have video backgrounds shared by the artist. It would be awesome if we could see those videos when we share songs at Instagram stories. I think that might be easy...

Casual Listener

THE VIDEOS I'M TALKING ABOUT ARE THE VIDEOS SHARED BY THE ARTIST. So, we know some songs have video backgrounds shared by the artist. It would be awesome if we could see those videos when we sh...

271 Views

0 replies

0 likes

Android
Social
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  • 0 likes

Superuser Contribution Spotify does not work anywhere on S8+

PlanPremiumCountryUSADeviceSamsung Galaxy S8+My Question or IssueMy issue is that Spotify will not play any of my songs even though it can search them up it remains at 0 seconds without ever starting. I had a laptop connected, added spotify to the li...

Visitor

Plan Premium Country USA Device Samsung Galaxy S8+ My Question or Issue My issue is that Spotify will not play any of my songs even though it can search them up it remains at 0 seconds without...

Mihail

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Spotify connections" notification

I've seen several mentions about notifications saying "Waze is connected" and similar, that are stuck on screen, but that's not quite my situation.All I get ony phone is a notification saying "Spotify connections"... No other details, tapping it does...

Music Fan

I've seen several mentions about notifications saying "Waze is connected" and similar, that are stuck on screen, but that's not quite my situation. All I get ony phone is a notification saying "Spot...

313

Newbie

21865 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Solved!!Superuser Contribution frozen player after listening to podcast

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S10 +Operating SystemAndroid My Question or IssueI listen daily to JRE podcast, but if i switch to music the player will stay on the JRE podcast that i listened to. I can select a song, but the playe...

Regular

  Plan Premium Country Netherlands   Device Samsung Galaxy S10 + Operating System Android   My Question or Issue I listen daily to JRE podcast, but if i switch to music the...

Jeremy

Spotify Legend

3617 Views

5 replies

0 likes

  • 3617 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sleep timer not working with podcasts

I use some podcasts to help me get to sleep, but I've noticed that the sleep timer doesn't work with them, episodes keep playing even though I set the timer to stop playing after the episode or an hour. Is this a known issue? PlanPremiumCountryUK Dev...

Music Fan

I use some podcasts to help me get to sleep, but I've noticed that the sleep timer doesn't work with them, episodes keep playing even though I set the timer to stop playing after the episode or an ho...

theslowdon

Visitor

26192 Views

48 replies

10 likes

Podcasts
Sleep Timer
  • 26192 Views
  • 48 replies
  • 10 likes

Add the new lyrics feature to the Android version (iOS already has it)

PlanPremiumCountryChileOperating SystemAndroid My Question or IssueI read in one post that some users already have this feature already in some Android devices in my country (Chile), but not me using version 8.5.85.894. On iOS devices it's already wo...

Gig Goer

Plan Premium Country Chile Operating System Android   My Question or Issue I read in one post that some users already have this feature already in some Android devices in my country (Chi...

Billy-J

Spotify Star

495 Views

1 replies

0 likes

Android
LETRAS
lyrics
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle has Disappeared from Android App

PlanPremiumCountryUKDeviceSamsung Galaxy A51Operating SystemAndroid My Question or IssueShuffle icon is not showing on the app on my Android device when I play my Discover Weekly playlist. But when I go to play an Album on my mobile, the Shuffle Togg...

Music Fan

Plan Premium Country UK Device Samsung Galaxy A51 Operating System Android   My Question or Issue Shuffle icon is not showing on the app on my Android device when I play my Discover We...

Elena

Moderator

866 Views

1 replies

0 likes

Android App
Toggle Shuffle
  • 866 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resuming Play After Phone Call

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssuePreviously I could play music, it would pause when a call came through,a nd resume after the call. Something has happened now to stop it, and I ...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Previously I could play music, it would pause when a call came throu...

Not applicable

4709 Views

6 replies

0 likes

  • 4709 Views
  • 6 replies
  • 0 likes

Superuser Contribution Shuffle button hidden on Discover Weekly

PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueThe shuffle buttons does not appear when playing the playlist Discover Weekly.To turn shuffle on or off, you instead need to play a song from another pla...

Visitor

Plan Premium Country Sweden Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue The shuffle buttons does not appear when playing the playlist Discover Weekly...

Peter

Spotify Legend

2948 Views

1 replies

6 likes

  • 2948 Views
  • 1 replies
  • 6 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

Casual Listener

Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...

guser

Newbie

18489 Views

4 replies

1 likes

  • 18489 Views
  • 4 replies
  • 1 likes

Superuser Contribution Popularity bar disappeared (2020)!!

PlanPremiumCountrySpainDevice(Google Pixel, Macbook Pro late 2016)Operating System(Android 11, macOS Catalina) Hi! I used to have a popularity bar but since I became "premium" I don't have it anymore in any platform (webplayer, desktop app in Mac or ...

Casual Listener

Plan Premium Country Spain Device (Google Pixel, Macbook Pro late 2016) Operating System (Android 11, macOS Catalina)   Hi! I used to have a popularity bar but since I became "prem...

Jeremy

Spotify Legend

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Imported songs won't download on my phone?

PlanPremiumCountryBosnia and HerzegovinaDeviceHuawei Mate 20 aliteOperating SystemAndroid 10 My Question or IssueSo I've been trying to import some songs from my pc to my phone. I was able to make a new playlist with the imported songs but when i tri...

Visitor

Plan Premium Country Bosnia and Herzegovina Device Huawei Mate 20 alite Operating System Android 10   My Question or Issue So I've been trying to import some songs from my pc to my pho...

Alex

Spotify Legend

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to add "Phone" permission on Android

PlanPremiumCountryPoland DeviceXiaomi Mi 9 ProOperating SystemAndroid 10 I have a problem with a Spotify mentioned here:https://community.spotify.com/t5/Android/Spotify-stops-playing-when-I-make-a-phone-call-but-doesn-t/td-p/1700566?fbclid=IwAR39VQ5z...

Visitor

Plan Premium Country Poland   Device Xiaomi Mi 9 Pro Operating System Android 10   I have a problem with a Spotify mentioned here: https://community.spotify.com/t5/Android/Spotif...

Mihail

Spotify Legend

3423 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Black frozen screen when clicking in the 3 dots

Each time I want to add a song in a playlist, I click on the 3 dots on the upper right corner of the screen and immediatly my screen got frozen. After some minutes I have to restart the app again. How can I solve this issue? I have tried several time...

Newbie

Each time I want to add a song in a playlist, I click on the 3 dots on the upper right corner of the screen and immediatly my screen got frozen. After some minutes I have to restart the app again. Ho...

Ivan

Spotify Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

[Android][Other] Slow internet connection, slow menu loading

If I have bad internet connection and for example I want to put a song in the queue, and I tap the 3 dots on the song, the menu that pops up, loads very slowly. I believe it is loading option I don't even need, but i have to wait a long time for the ...

Casual Listener

If I have bad internet connection and for example I want to put a song in the queue, and I tap the 3 dots on the song, the menu that pops up, loads very slowly. I believe it is loading option I don't...

gonethefinal

Newbie

484 Views

1 replies

1 likes

Android
Other
  • 484 Views
  • 1 replies
  • 1 likes