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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Wrapped 2020 story still don't open

Spoiler (Highlight to read)BugBugPlanPremiumCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or IssueI use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't work when i click on it they stay black with the gr...

Newbie

Bug Plan Premium Country France Device Huawei P20 Lite Operating System Android 9   My Question or Issue I use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't wor...

Katerina

Spotify Legend

554 Views

1 replies

2 likes

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[Android][Other] My wrapper 2020 doesn't work

When i try to see my 2020 wrapper the app crashes and restart. I don't have spotify crack, i have spotify premium, this situation is very frustrating, how can i solve this?

Visitor

When i try to see my 2020 wrapper the app crashes and restart. I don't have spotify crack, i have spotify premium, this situation is very frustrating, how can i solve this? 

360 Views

0 replies

0 likes

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Superuser Contribution I can't listen music

PlanFree/PremiumCountryFranceOperating System(Android) My Question or IssueI just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an album ... the time stays at 0:00 and no sound can be heard.How can I fi...

Visitor

Plan Free/Premium Country France Operating System (Android)   My Question or Issue I just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an...

Katerina

Spotify Legend

365 Views

1 replies

0 likes

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Solved!! Is it possible that I have not gotten a Wrapped 2020 story due to innactivity?

So I have had my Spotify account since 2016 but stopped using it since 2017 altho I have not deleted it. I started using it again about a month or so ago. I have updated Spotify and everything yet I have still not recieved my Wrapped 2020 story even ...

Casual Listener

So I have had my Spotify account since 2016 but stopped using it since 2017 altho I have not deleted it. I started using it again about a month or so ago. I have updated Spotify and everything yet I ...

megapcjones

Regular

1556 Views

3 replies

0 likes

Android
Story
Wrapped 2020
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Superuser Contribution Bug in the Yearreview

Hey,i use Spotify on my Android-Mobilphone.I cant open the yearreview.Everytime when i want to open, the app shows me a short loading screen, after that the App restarts.Yeah thats all .I need helpShaggy

Casual Listener

Hey, i use Spotify on my Android-Mobilphone. I cant open the yearreview. Everytime when i want to open, the app shows me a short loading screen, after that the App restarts. Yeah thats all . I...

Elena

Moderator

361 Views

1 replies

0 likes

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Superuser Contribution Lyrics

PlanPremium family CountryMexicoDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueMy app don't show me the lyrics option, I have the premium family membership, I'm the master account and just in my account the lyrics option doesn't ...

Casual Listener

Plan Premium family  Country Mexico Device Samsung Galaxy s10 Operating System Android    My Question or Issue My app don't show me the lyrics option, I have the premium fami...

Elena

Moderator

505 Views

1 replies

1 likes

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Superuser Contribution playlist starting over

PlanPremium FamilyCountryUSA Devicenote 20 UltraMy Question or IssueSo I put this into android since thats where I use Spotify but I don't think its limited to that platform. So I am listening to discover weekly. Say I am 6 songs in and I switch to a...

Visitor

  Plan Premium Family Country USA   Device note 20 Ultra My Question or Issue So I put this into android since thats where I use Spotify but I don't think its limited to that platf...

Elena

Moderator

398 Views

1 replies

0 likes

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Superuser Contribution adding podcast to playlist brings list to top

Premium / United States / Samsung Galaxy 8 There is a glitch, and when I add Podcast episode to a playlist it takes me back to the beginning of the list I am looking at.I usually go to my library, and start going through the newest episodes and add t...

Casual Listener

Premium / United States / Samsung Galaxy 8   There is a glitch, and when I add Podcast episode to a playlist it takes me back to the beginning of the list I am looking at. I usually go to my ...

Elena

Moderator

460 Views

1 replies

0 likes

Android
Glitch
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Superuser Contribution Spotify won't download on my Galaxy S9

PlanPremiumCountryUSDeviceSamsung Galaxy 9Operating SystemAndroidMy Question or IssueEvery time I try to download Spotify off of the play store, when I click the install button it says, "Something went wrong. Try again later." Every other app install...

Visitor

Plan Premium Country US Device Samsung Galaxy 9 Operating System Android My Question or Issue Every time I try to download Spotify off of the play store, when I click the install button it s...

Elena

Moderator

1086 Views

1 replies

0 likes

Android
installation
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Superuser Contribution Unable to download songs on Nokia 8.3 5G

I got my Nokia 8.3 just a few days ago and i downloaded Spotify successfully. I logged in and everything worked fine. Then I tried to download my Playlists and they simply wouldn't download. It says marked for download but it shows this exclamation m...

Visitor

I got my Nokia 8.3 just a few days ago and i downloaded Spotify successfully. I logged in and everything worked fine. Then I tried to download my Playlists and they simply wouldn't download. It says ...

Elena

Moderator

599 Views

1 replies

0 likes

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Superuser Contribution the payer's random order button is running alone

PlanPremiumCountryBrazilDevice(Moto g7 Play)Operating System(Android Oreo) My Question or Issuewhenever i start the app and select the play list i click on the song, the song is played but follows in random order so i have to go and disable the butto...

Visitor

Plan Premium Country Brazil Device (Moto g7 Play) Operating System (Android Oreo)   My Question or Issue whenever i start the app and select the play list i click on the song, the...

Elena

Moderator

260 Views

1 replies

0 likes

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Superuser Contribution Cant pay for spotify

at the moment I am studying on a student visa for longer, spotifi not only have switched to Polish, but also does not allow me to pay with a Russian card. When i try to pay from russian card and russian paypal, spotify sad for me, that i cant pay wit...

Visitor

at the moment I am studying on a student visa for longer, spotifi not only have switched to Polish, but also does not allow me to pay with a Russian card. When i try to pay from russian card and russ...

Xenia

Moderator

447 Views

1 replies

0 likes

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This App is Incompatible with your device (Samsung A80)

PlanPremiumCountry DeviceSamsung Galaxy A80Operating SystemAndroid 10 My Question or IssueI accidentally deleted Spotify off of my phone last night and, when I went to re-install it, it said that the app is incompatible with my device. I have had spo...

Visitor

Plan Premium Country   Device Samsung Galaxy A80 Operating System Android 10   My Question or Issue I accidentally deleted Spotify off of my phone last night and, when I went to r...

Billy-J

Spotify Star

470 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify Playlists

Plan - PremiumCountry - DenmarkMy Question or IssueI have noticed several times now that a playlist generated by spotify will have different songs listed depending on which device I look at the playlist.Ex. All Out 70s includes "Suzi Quatro Stumblin'...

Casual Listener

Plan - Premium Country - Denmark My Question or Issue I have noticed several times now that a playlist generated by spotify will have different songs listed depending on which device I look a...

Katerina

Spotify Legend

1158 Views

5 replies

1 likes

Playlist Spotify
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Superuser Contribution open.spotify.com URLs and spoti.fi URLs are leading to app.adjust.com error page

PlanFreeCountryIndiaDeviceInfinix Smart 2Operating SystemAndroid 9 My Question or IssueSpotify full-length URLs (open.spotify.com) and spoti.fi URLs are leading to app.adjust.com error page unless Spotify app is installed on the device. Is this a kno...

Regular

Plan Free Country India Device Infinix Smart 2 Operating System Android 9   My Question or Issue Spotify full-length URLs (open.spotify.com) and spoti.fi URLs are leading to app.adjust...

malcolmshadrach

Newbie

7711 Views

13 replies

2 likes

app.adjust.com error
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Solved!! [Android] Trouble on trying to open the Wrapped 2020

First topic around here.Here's my info:Redmi 8, Android 10, Free account. I'm trying all the possible ways to trying to open the Wrapped of this year and it's being impossible to me, i think it's because of my phone mark I don't know. When I try to o...

Regular

First topic around here. Here's my info: Redmi 8, Android 10, Free account.   I'm trying all the possible ways to trying to open the Wrapped of this year and it's being impossible to me, i t...

goldfisheet

Newbie

1022 Views

2 replies

2 likes

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Wrapped 2020 Share Link is Empty

PlanPremiumCountryUK / EnglandDeviceHuawei P10Operating SystemAndroid 9(.1) My Question or IssueWrapped 2020 works a treat, but I cannot share. When I use the share button, all the methods of sharing (including directly copying the link or the share ...

Casual Listener

Plan Premium Country UK / England Device Huawei P10 Operating System Android 9(.1)   My Question or Issue Wrapped 2020 works a treat, but I cannot share. When I use the share button, a...

509 Views

0 replies

0 likes

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My Wrapped wasn't displaying fully and then disappeared

PlanPremiumCountryPolandDeviceGalaxy S7Operating SystemAndroid 8 My Question or IssueI've gone through Wrapped without much issue, except I later realised my top decade and % of top artist never showed up - reloading the app didn't work, so I decided...

Newbie

Plan Premium Country Poland Device Galaxy S7 Operating System Android 8   My Question or Issue I've gone through Wrapped without much issue, except I later realised my top decade and %...

Billy-J

Spotify Star

1574 Views

1 replies

1 likes

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Superuser Contribution Car view not visible

PlanPremiumCountryUK DeviceHuawei Nova 5TOperating System(Android One.) My Question or IssueGoogle assistant no longer works with my phone's spotify. I checked settings but can't see anything. I even considered that the car view option may effect thi...

Casual Listener

  Plan Premium Country UK   Device Huawei Nova 5T Operating System (Android One.)   My Question or Issue Google assistant no longer works with my phone's spotify. I ch...

Mihail

Spotify Legend

976 Views

7 replies

0 likes

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Superuser Contribution Goofball question re Local Files option

PlanPremiumCountryUSADeviceseveral Samsung Galaxy phonesOperating SystemAndroid 4.4.2 (really!), Android 4.4.2 (really!), Android 10, Android 11 My Question or IssueI know this is goofy but it's for real. Would someone please post, via screenshots, t...

Visitor

Plan Premium Country USA Device several Samsung Galaxy phones Operating System Android 4.4.2 (really!), Android 4.4.2 (really!), Android 10, Android 11   My Question or Issue I kn...

Alex

Spotify Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
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