Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387428 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Where can I find them?
Where can I find them?
Spotify Star
120886 Views
5 replies
2 likes
Can't seem to find History on my Android device, running 3.1.0.1117 any ideas?
Can't seem to find History on my Android device, running 3.1.0.1117 any ideas?
Spotify Star
848 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceBlu Vivo xi+Operating SystemAndroid 8.1 My Question or IssueWhen I'm in or out of the app with a song playing the phone volume locks at maximum and no matter how much I try to turn it down and keep it down it locks back at m...
Plan Premium Country US Device Blu Vivo xi+ Operating System Android 8.1 My Question or Issue When I'm in or out of the app with a song playing the phone volume locks at maximum and ...
Moderator
360 Views
1 replies
0 likes
PlanFreeCountryUK DeviceHuawei honor 10 Operating SystemAndroid 10 My Question or IssueSpotify has suddenly stopped playing over mobile data, says no connection and just suggests premium. However shuffle play over a mobile connection is on the free v...
Plan Free Country UK Device Huawei honor 10 Operating System Android 10 My Question or Issue Spotify has suddenly stopped playing over mobile data, says no co...
Spotify Legend
1026 Views
6 replies
0 likes
hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section under google assistant settings and discovered that ...
hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section u...
Spotify Legend
2103 Views
2 replies
1 likes
PlanPremiumCountryUKDeviceOnePlus 8TOperating SystemAndroid 11My Question or IssueOK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. It's a lot of driving and I use my phone as a satnav (google maps). I hav...
Plan Premium Country UK Device OnePlus 8T Operating System Android 11 My Question or Issue OK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. ...
Spotify Legend
738 Views
1 replies
0 likes
I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs downloaded from my main playlist. Spotify worked just ...
I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs dow...
Spotify Legend
1959 Views
9 replies
0 likes
Android App on my cellphone (Android 10) does not work anymore.Logged in as premium member.I start a song and the play button appears to play the song but then nothing more happens; the song just does not start, like frozen. I also cannot call any de...
Android App on my cellphone (Android 10) does not work anymore. Logged in as premium member. I start a song and the play button appears to play the song but then nothing more happens; the song just...
Moderator
514 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryFranceDeviceOne Plus 8Operating SystemAndroid 11 My Question or IssueI am used to share tracks to Instagram...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country France Device One Plus 8 Operating System A...
Spotify Legend
714 Views
1 replies
2 likes
PlanPremium duoCountryGreeceDeviceXiaomi redmi note 9 proSpotify version 8.6.8.1094My Question or IssueThe last few days when offline my downloaded playlists show all songs with the downloaded arrow grey and other songs not downloaded at all.I comple...
Plan Premium duo Country Greece Device Xiaomi redmi note 9 pro Spotify version 8.6.8.1094 My Question or Issue The last few days when offline my downloaded playlists show all songs wi...
Spotify Legend
831 Views
3 replies
0 likes
When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a little thing but I find it very annoying. Don't show th...
When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a litt...
329 Views
0 replies
2 likes
Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I have installed and uninstalled the app and it keeps te...
Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I hav...
301 Views
0 replies
0 likes
PlanPremiumCountryDenmarkDevicePixel 4a 5gOperating SystemAndroid 11 My Question or IssueI can't access podcast charts. When I click on it it says: something went wrong, please have another go. However, other categories work fine. Also, the images ar...
Plan Premium Country Denmark Device Pixel 4a 5g Operating System Android 11 My Question or Issue I can't access podcast charts. When I click on it it says: something went wrong, plea...
Spotify Legend
1713 Views
5 replies
0 likes
Greetings, I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solution. I would like sometime to have the options like on many ot...
Greetings, I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solutio...
Spotify Legend
1601 Views
1 replies
0 likes
PlanFree/PremiumCountryNepalDeviceMi Box S 4KOperating SystemAndroidTV Pie My Question or IssueSpotify app for androidtv not showing on Google Playstore
Plan Free/Premium Country Nepal Device Mi Box S 4K Operating System AndroidTV Pie My Question or Issue Spotify app for androidtv not showing on Google Playstore
Moderator
1815 Views
3 replies
0 likes
Device(Huawei HONOR 30 Pro Plus)Operating System(Android 10.) My Question or IssueThere is no program in the Huawei AppGallery store. I tried downloading the APK file from the official Spotify website, but after installing the program, the program im...
Device (Huawei HONOR 30 Pro Plus) Operating System (Android 10.) My Question or Issue There is no program in the Huawei AppGallery store. I tried downloading the APK file from the offici...
Spotify Legend
681 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueA month or so ago, the app started streaming all music, whether cached or not, in low quality despite my quality settings being set to very high fo...
Plan Premium Country United Kingdom Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue A month or so ago, the app started streaming all music, whether ca...
Moderator
880 Views
3 replies
0 likes
PlanPremiumCountry DeviceMi 9TOperating SystemAndroid 10 My Question or Issue Whenever I turn on Bluetooth on my phone to listen to some music using my headphones, the Stations app turns on and pops up automatically. I close it, start Spotify, listen...
Plan Premium Country Device Mi 9T Operating System Android 10 My Question or Issue Whenever I turn on Bluetooth on my phone to listen to some music using my headphones...
Spotify Legend
437 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceHuawei P20 ProOperating SystemAndroid 10 | Spotify Version : 8.6.8.1094 My IssueHey,I've spotted issued with podcasts.Downloaded podcasts don't appear in the downloads section A downloaded podcast won't appear automatica...
Plan Premium Country France Device Huawei P20 Pro Operating System Android 10 | Spotify Version : 8.6.8.1094 My Issue Hey, I've spotted issued with podcasts. Downloaded podca...
Gig Goer
1078 Views
7 replies
0 likes
PlanDuo PremiumCountryFrance DeviceSamsung Galaxy A8 2018Operating SystemAndroid 9 Pie My Question or IssueHello,Sometimes, i try to use spotify on me galaxy A8 but, when i try to launch it, it stays black. I see structure of the app (top bar backgro...
Plan Duo Premium Country France Device Samsung Galaxy A8 2018 Operating System Android 9 Pie My Question or Issue Hello, Sometimes, i try to use spotify on me gala...
Spotify Legend
456 Views
1 replies
0 likes
