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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7035 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution [Your Library] Prevent Order of Playlists In A Folder From Being Altered By Spotify

I have over 6,000 synced local songs. On the desktop, I'm putting the songs from each local album in a playlist and then moving all of the playlists in alphabetical order into a folder. I doing this to make it easy to find an album's playlist in the ...

Music Fan

I have over 6,000 synced local songs. On the desktop, I'm putting the songs from each local album in a playlist and  then moving all of the playlists in alphabetical order into a folder. I doing...

twelve_xii

Casual Listener

4181 Views

24 replies

7 likes

Your Library
  • 4181 Views
  • 24 replies
  • 7 likes

Superuser Contribution Local Files doesnt play in Playlist

PlanPremium CountryGermany DeviceSamsung Galaxy S20+ My Question or IssueI can't play some of my local Files in Playlists on my Smartphone. I've added an Album into my Playlist and of course downloaded it so I can listen to it on this device but 2 So...

Newbie

Plan Premium   Country Germany   Device Samsung Galaxy S20+   My Question or Issue I can't play some of my local Files in Playlists on my Smartphone. I've added an Album in...

Alex

Spotify Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
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Superuser Contribution cant reorder songs on my own playlist

PlanFreeCountry Devicesamsung galaxy phone Operating Systemandroid My Question or Issueive never used the spofity community before, so i dont know if this is the right spot to post this, but i cant reorder the songs on my playlists anymore. there are...

Visitor

Plan Free Country   Device samsung galaxy phone  Operating System android   My Question or Issue ive never used the spofity community before, so i dont know if this is the ri...

Eni

Moderator

4992 Views

9 replies

0 likes

Android
Samsung
  • 4992 Views
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Solved!!Superuser Contribution Phone Audio Control locked by Spotify Connect

PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...

Casual Listener

Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8   My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...

Jeremy

Spotify Legend

1765 Views

4 replies

0 likes

  • 1765 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android widget forgets which song it played after pausing

PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...

Casual Listener

Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11   My Question or Issue The Spotify widget seems to forget that it was playing a song if ...

sjw7

Casual Listener

8673 Views

50 replies

4 likes

Android
forgets
stops
Widget
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  • 50 replies
  • 4 likes

Superuser Contribution Music doesnt play

PlanPremiumCountryUSDeviceSamsung galaxy s20 ultraOperating SystemAndroid 11 My Question or IssueWhen I play a song every thing is normal .but when i stop the song and close my tabs and start the app again , the song doesnt play untill i hit the next...

Visitor

  Plan Premium Country US Device Samsung galaxy s20 ultra Operating System Android 11   My Question or Issue When I play a song every thing is normal .but when  i stop the s...

Elena

Moderator

393 Views

1 replies

0 likes

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Superuser Contribution Can't visit Artists or Albums. App is worthless right now.

App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...

Casual Listener

App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10   My Question or Issue Every time I click an Artist or Album from the main page. "...

Jeremy

Spotify Legend

670 Views

2 replies

1 likes

Android 10
Crash
Crash Android
try again
Useless
  • 670 Views
  • 2 replies
  • 1 likes

Superuser Contribution Multiple bug when lauching the app

PlanPremiumCountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueThe app systematically takes a few minutes to launch. It either freezes on the screen with the logo or a black and grey screen. Sometimes it manages to lau...

Casual Listener

  Plan Premium Country France Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue The app systematically takes a few minutes to launch. It either freezes...

Ver

Spotify Legend

971 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Superuser Contribution Note 10 plus starts playing music at random when not in use on bluetooth device

PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...

Visitor

Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...

Elena

Moderator

455 Views

1 replies

0 likes

  • 455 Views
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Solved!!Superuser Contribution Features on the top are constantly changing

Premium AndroidMy question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was very good, but it's gone, I want it to come back  

Visitor

Premium  Android My question or problem:  Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was ...

Elena

Moderator

550 Views

1 replies

0 likes

Feature
Feature that spotify removed
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Superuser Contribution Possible bug on making collaborative playlists public??

PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...

Visitor

Plan Premium Country UK Operating System Android 9     I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while ...

Elena

Moderator

494 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

Casual Listener

Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...

Elena

Moderator

736 Views

1 replies

2 likes

bug
Help
report
support
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Superuser Contribution The dislike button is gone. Add it back.

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...

Casual Listener

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...

Jeremy

Spotify Legend

747 Views

1 replies

2 likes

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Superuser Contribution Spotify on web browser

Greetings! I use Spotify web through mobile browser ( chrome on android) to listen to many podcasts. Recently, I noticed that it fails to open on mobile data ( Jio network) but works with Airtel network. Any way to address this?

Visitor

Greetings!   I use Spotify web through mobile browser ( chrome on android)  to listen to many podcasts.   Recently, I noticed that it fails to open on mobile data ( Jio network) bu...

Elena

Moderator

442 Views

1 replies

0 likes

spotify web
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Superuser Contribution spotify app on android does not start or takes several minutes to start

Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...

Casual Listener

Plan: Premium Country: USA   Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue   When I start the Spotify app on my phone, it does not load. It shows...

Elena

Moderator

510 Views

1 replies

0 likes

Android
freeze
start
wait
  • 510 Views
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Superuser Contribution Playlist radio not working

When i try to listen to playlist radio it says "radiostation error failed to load radio station try again later"

Visitor

When i try to listen to playlist radio it says "radio station error failed to load radio station try again later"

Elena

Moderator

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
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Superuser Contribution Android Volume Keys

PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...

Regular

Plan Premium Country Turkey   Device Samsung S10 Plus Operating System Android   My Question or Issue   Hello, is there a way to disable this feature? I've looked on the co...

Jeremy

Spotify Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Premium for Family shows a black screen

ПланпланПремиумСтранаРоссияУстройство( Samsung Grand 2)операционная система(Android 10 ) Мой вопрос или проблемаПри нажатии кнопки просмотреть кто слушал треки в Premium for Family отображается черный экран

Visitor

  Планплан Премиум Страна Россия Устройство ( Samsung Grand 2) операционная система (Android 10 )   Мой вопрос или проблема При нажатии кнопки просмотреть кто слушал треки в...

Jose_M

Spotify Star

465 Views

3 replies

0 likes

  • 465 Views
  • 3 replies
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Solved!! I can't disable shuffle.

Most of my spotify playlists have the little shuffle icon on them, meaning that rather than playing them in order. They shuffle, I want to disable this for some of these playlist but there doesn't seem to be an option to disable it. I am very annoyed...

Casual Listener

Most of my spotify playlists have the little shuffle icon on them, meaning that rather than playing them in order. They shuffle, I want to disable this for some of these playlist but there doesn't se...

cyrum

Casual Listener

718 Views

2 replies

0 likes

  • 718 Views
  • 2 replies
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Superuser Contribution Spotify app crashes opening any artist page

Did clean reinstall and it is still hapening. Device: Moto E4 XT1762 Android: 7.1.1 Sotify version: 8.5.77.1043 It happens when opening artist page. Liked and downoad appearing ok. If I try to open artistpge while on offline mode it says "go online a...

Casual Listener

Did clean reinstall and it is still hapening.   Device: Moto E4 XT1762 Android: 7.1.1 Sotify version: 8.5.77.1043 It happens when opening artist page. Liked and downoad appearing ok....

Novy

Moderator

1770 Views

9 replies

1 likes

Android
  • 1770 Views
  • 9 replies
  • 1 likes