Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27657 Views
  • 59 replies
  • 23 likes
  • 27657 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870355 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870355 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24732 Views
  • 3 replies
  • 0 likes
  • 24732 Views
  • 3 replies
  • 0 likes

Android 10 audio glitches

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel XLOperating SystemAndroid 10 (QP1A.190711.020) My Question or IssueSpotify version: 8.5.24.762 Hi,I'm having issues now that my device has upgrade to Android 10. I hear glitches/audio drop outs every...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Pixel XL Operating System Android 10 (QP1A.190711.020)   My Question or Issue Spotify version: 8.5.24.762   Hi, I'm having iss...
  • willprice94
  • Casual Listener
  • 2012 Views
  • 7 replies
  • 4 likes
  • 2012 Views
  • 7 replies
  • 4 likes

APK.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • DanielTham
  • Composer
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Download Post Issue

PlanPremiumCountryBrazilDeviceMoto G5s PlusOperating System Android 9.0My Question or Issue My problem is, every time the download comes out,I've never seen a program fail so much in life to do it like spotify!Every time spotify pulls out the downloa...

  • Newbie
  • Plan Premium Country Brazil Device Moto G5s Plus Operating System   Android 9.0 My Question or Issue   My problem is, every time the download comes out, I've never seen a p...
  • Luan
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Audio out via USB on Android 10

Plan: Premium FamilyDevice: Pixel 2, Pixel 2 XLOS: Android 10, BuildQP1A.191005.007.A1My Question or IssueOver the past few weeks, USB-C audio out has been causing major headaches for both mine and my wife's devices. Both seem to be occurring in the ...

  • Roadie
  • Plan: Premium Family Device: Pixel 2, Pixel 2 XL OS: Android 10, BuildQP1A.191005.007.A1 My Question or Issue Over the past few weeks, USB-C audio out has been causing major headaches for both ...
  • 1203 Views
  • 0 replies
  • 1 likes
  • 1203 Views
  • 0 replies
  • 1 likes

Spotify Connect broken for albums

PlanPremiumCountryGermany DeviceSamsung A5Operating SystemAndroid 8.0.0 My Question or IssueSince a couple of days, the Connect feature won't connect to my remote devices when selecting an album while playlists do connect normally. This happens with ...

  • Music Fan
  • Plan Premium Country Germany   Device Samsung A5 Operating System Android 8.0.0   My Question or Issue Since a couple of days, the Connect feature won't connect to my remote devi...
  • 363 Views
  • 0 replies
  • 1 likes
  • Connect
  • 363 Views
  • 0 replies
  • 1 likes

Can't play recently played neither saved artists

PlanPremiumCountryLatviaDevice(Sony Xperia )Operating System(Android) My Question or IssueI'm trying to play recently played or saved artists, but the page shows that: "You have no playable songs by "Artist". Go to settings to show unplayable songs. ...

  • Casual Listener
  • Plan Premium Country Latvia Device (Sony Xperia ) Operating System (Android)   My Question or Issue I'm trying to play recently played or saved artists, but the page shows that: &nbsp...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Message no connection

PlanFree/PremiumCountryThe NetherlandsDeviceOnePlus 6Operating SystemAndroid My Question or IssueSpotify continues to indicate that there is no connection while re-installation works so that I can download lists. And then again the same error. Re-ins...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device OnePlus 6 Operating System Android   My Question or Issue Spotify continues to indicate that there is no connection while re-installati...
  • Marthine
  • Casual Listener
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Bug - Last played Songs are not able to play via Connect

I was wondering, why many Songs, mostly included in Albums, are not playable thrue Connect. I have resetet my hole network, reinstal, bootings.... But, the problem was easy. Via the Android App when i want to play a song thrue connect and using the "...

  • Regular
  • I was wondering, why many Songs, mostly included in Albums, are not playable thrue Connect. I have resetet my hole network, reinstal, bootings....   But, the problem was easy. Via the Android ...
  • silversunny
  • Music Fan
  • 505 Views
  • 1 replies
  • 1 likes
  • Android
    Connect
  • 505 Views
  • 1 replies
  • 1 likes

Spotify closes when taking a picture

PlanPremiumCountryFinlandDeviceHuawei Honor 10Operating SystemAndroidMy Question or IssueWhy does my Spotify crash every time I take a picture with the phone's camera? (It doesn't do this while shooting a video. The music continues after I stop recor...

  • Casual Listener
  • Plan Premium Country Finland Device Huawei Honor 10 Operating System Android My Question or Issue Why does my Spotify crash every time I take a picture with the phone's camera? (It doesn't d...
  • Systemet
  • Casual Listener
  • 1619 Views
  • 2 replies
  • 1 likes
  • 1619 Views
  • 2 replies
  • 1 likes

Superuser Contribution After latest update I can't skip songs on Spotify android version 8.5.26.1031

PlanPremiumCountrySingapore DeviceSony XZ Premium G8142Operating SystemAndroid 9 built 47.2.A.10.107 My Question or IssueSince my last update I can't skip songs, Please have a look at how it used to be before the update and after the update.Obviously...

  • Casual Listener
  • Plan Premium Country Singapore   Device Sony XZ Premium  G8142 Operating System Android 9 built 47.2.A.10.107   My Question or Issue Since my last update I can't skip songs,...
  • Petya
  • Community Legend
  • 1460 Views
  • 2 replies
  • 0 likes
  • 1460 Views
  • 2 replies
  • 0 likes

Superuser Contribution ¿A qué calidad se reproduce una canción que tengo descarga y al mismo tiempo estoy conectado a Wifi?

Tengo una duda y es sobre a qué calidad se reproduce una canción que he descargado con calidad normal, sin embargo estoy conectado a WIFI con la configuración de calidad en muy alta. ¿Cuando reproduzco la canción se reproduce en calidad normal o en c...

  • Casual Listener
  • Tengo una duda y es sobre a qué calidad se reproduce una canción que he descargado con calidad normal, sin embargo estoy conectado a WIFI con la configuración de calidad en muy alta. ¿Cuando reproduz...
  • Petya
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • Calidad
    calidad muy alta
    descarga
    reproducción
    sin conexión
    wifi
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error sincronización archivos ocultos

Como puedes observar, al querer sincronizar mis archivos ocultos se queda en "esperando para descargar", ya segui todos los pasos, desactive el firewall y todo, pero nada más no logro encontrar el por qué de ese "esperando a descargar"Por cierto lo d...

Screenshot_2019-10-26-19-50-21-938_com.spotify.music.png
  • Visitor
  • Como puedes observar, al querer sincronizar mis archivos ocultos se queda en "esperando para descargar", ya segui todos los pasos, desactive el firewall y todo, pero nada más no logro encontrar el po...
  • Petya
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Multiple issues/problems

PlanPremiumCountry USA DeviceSamsung Galaxy S9+Operating SystemWindows 10 My Question or IssueMy Karen-**bleep**-Fest to the Void:I love Spotify. I'm an avid spotify user. For YEARS now. BUT....What is up with the lagging???? And the mobile app just ...

  • Music Fan
  • Plan Premium Country USA   Device Samsung Galaxy S9+ Operating System Windows 10   My Question or Issue My Karen-**bleep**-Fest to the Void: I love Spotify. I'm an avid spotify u...
  • 320 Views
  • 0 replies
  • 1 likes
  • Android
  • 320 Views
  • 0 replies
  • 1 likes

"You are listening on" pop-up when listening on Alexa and remote control from Android

My Question or IssueDear Community,When I play songs on an Alexa device, I keep having all the time a pop-up that says "You are listening on" *this particular device* while remote controlling the playback from Android app. This occurs when I change f...

  • Casual Listener
  • My Question or Issue Dear Community, When I play songs on an Alexa device, I keep having all the time a pop-up that says "You are listening on" *this particular device* while remote controlling the...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Solved!! Show unplayable songs doesn't work

Hi. I checked show unplayable songs under Settings > playback but I still can't see them. The song in question is Play Dead by Björk on her Debut album. Also, will this setting work on the web player as well? For example I can still scrobble from the...

  • Casual Listener
  • Hi. I checked show unplayable songs under Settings > playback but I still can't see them. The song in question is Play Dead by Björk on her Debut album.   Also, will this setting work on th...
  • greyelf
  • Casual Listener
  • 728 Views
  • 1 replies
  • 0 likes
  • Android 6.0.1
  • 728 Views
  • 1 replies
  • 0 likes

Crashes using android app as remote for WINDOWS 10

PlanPremiumCountryGermanyDeviceSony Phone and Microsoft SurfaceOperating SystemAndroid and Windows 10 My Question or IssueSpotify is running on both the Surface as an the Phone and I chose to play the music over the surface since my speakers are conn...

  • Visitor
  • Plan Premium Country Germany Device Sony Phone and Microsoft Surface Operating System Android and Windows 10   My Question or Issue Spotify is running on both the Surface as an the Pho...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Bug] Pull-down notification does not properly show whether a song is liked or not

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My IssueWhen I'm on my homescreen with Spotify playing, I used to be able to swipe from the top, down to show the currently playing song. There is a heart to the left of the player controls ...

2019-11-01.png
  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Android 9   My Issue When I'm on my homescreen with Spotify playing, I used to be able to swipe from the top, down to show the ...
  • Guido
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Synchronisation ios/smartphone

Bonjour,Les dossiers de playlist créés dans ios n'apparaissent pas correctement dans l'app mobile.Comment puis je régler ce problème?Merci

  • Visitor
  • Bonjour, Les dossiers de playlist créés dans ios n'apparaissent pas correctement dans l'app mobile. Comment puis je régler ce problème? Merci   
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Fix this problem!!

PremiumCountryUSDeviceGalaxy note 10+Operating SystemAndroid 9 My Question or IssueThis is the 5th time this has happened I'm am randomly logged out of my account (no I didn't accidentally log myself out) then can't log back in because it was set to ...

  • Visitor
  • Premium Country US Device Galaxy note 10+ Operating System Android 9   My Question or Issue This is the 5th time this has happened I'm am randomly logged out of my account (no I didn't ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify won't open

I've been using spotify a ton for a couple months and got premium and about a week ago it randomly won't open. Whenever I try to open the app it instantly crashes. I've tried everything I can think of, reinstalled, changed password, cleared cashe, an...

  • Visitor
  • I've been using spotify a ton for a couple months and got premium and about a week ago it randomly won't open. Whenever I try to open the app it instantly crashes. I've tried everything I can think o...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes