Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryCanadaDeviceGalaxy s2 LTE, s3, s4, ASUS LaptopOperating SystemAndroid 5.0.1 My Question or IssueI am unable to find lyrics on any of my devices except my Amazon Fire Stick.Even my friend who has an iPhone 11 has this issue.
Plan Free Country Canada Device Galaxy s2 LTE, s3, s4, ASUS Laptop Operating System Android 5.0.1 My Question or Issue I am unable to find lyrics on any of my devices except my Amazo...
Community Legend
650 Views
1 replies
1 likes
Hi, I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver. I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same way. When Spotify is active and playing music and Android Auto is of...
Hi, I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver. I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same wa...
Spotify Legend
1087 Views
3 replies
0 likes
Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es bastante molesto. He probado con los permisos de Spo...
Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es b...
Spotify Legend
934 Views
2 replies
0 likes
PlanFamily/PremiumCountryThe NeterlandsDevicePhoneOperating SystemAndroid My Question or IssueI'm quite fan of listening to the daily mixes that spotify supplies. Recently I figured it is more and more changing my daily mixes during play time. For ex...
Plan Family/Premium Country The Neterlands Device Phone Operating System Android My Question or Issue I'm quite fan of listening to the daily mixes that spotify supplies. Recently I ...
628 Views
0 replies
0 likes
PlanPremiumCountryHungary Device(Samsung J8 2018) My Question or IssueCannot share to IG stories. I reinstalled spotify and updated my insta. Still can't share music.
Plan Premium Country Hungary Device (Samsung J8 2018) My Question or Issue Cannot share to IG stories. I reinstalled spotify and updated my insta. Still can't share mus...
452 Views
0 replies
0 likes
I have all my songs saved on my sd card on my android. Whenever I use spotify online (either wifi or mobile data) it gets really slow. How can I fix this?
I have all my songs saved on my sd card on my android. Whenever I use spotify online (either wifi or mobile data) it gets really slow. How can I fix this?
416 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceMoto Z4Operating SystemAndroid 9Spotify Version8.5.47.1006My Question or IssueSpotify over Bluetooth doesn't work at all in my 2015 Mini Cooper, but Google Play Music works fine. I've tried all the suggested troubleshooting...
Plan Premium Country USA Device Moto Z4 Operating System Android 9 Spotify Version 8.5.47.1006 My Question or Issue Spotify over Bluetooth doesn't work at all in my 2015 Mini Cooper, but G...
1579 Views
0 replies
0 likes
I just want to know why I'm listening to nothing but Panic at the Disco on a playlist that has other artists. Why am I listening to 30% of my playlist 90% of the time?
I just want to know why I'm listening to nothing but Panic at the Disco on a playlist that has other artists. Why am I listening to 30% of my playlist 90% of the time?
Casual Listener
885 Views
2 replies
2 likes
PlanPremiumCountryRomania DeviceSamsung Galaxy A70Operating SystemAndroid 9 My Issue:When logged inside my home network I'able to see a complete list of devices and listening on any of them. However, when going outside(like GSM mobile data), I'm able...
Plan Premium Country Romania Device Samsung Galaxy A70 Operating System Android 9 My Issue: When logged inside my home network I'able to see a complete list of devices and li...
Spotify Star
577 Views
1 replies
0 likes
Spotify PremiumGalaxy S10 Android 10 So, the lyrics only showing up when I connect to my PC via Spotify Connect When Spotify Connect is on and I open Spotify in my phone, the lyrics is there (all songs)When I closed the PC and phone app, open the pho...
Spotify Premium Galaxy S10 Android 10 So, the lyrics only showing up when I connect to my PC via Spotify Connect When Spotify Connect is on and I open Spotify in my phone, t...
Spotify Star
793 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceOPPOOperating System My Question or Issue I accidentally logged out of my account on my Spotify app on Android, and every time I try to press the log in button, the page just freezes. I've tried uninstalling and rei...
Plan Premium Country Philippines Device OPPO Operating System My Question or Issue I accidentally logged out of my account on my Spotify app on Android, and every time I try t...
Spotify Legend
748 Views
1 replies
0 likes
AndroidSpotify PremiumSpotify logged me out after an update, I couldn't log back in due to being in offline mode , sound familiar ???The only way to avoid this issue altogether is to avoid using offline mode fullstop.Download a firewall for your devi...
Android Spotify Premium Spotify logged me out after an update, I couldn't log back in due to being in offline mode , sound familiar ??? The only way to avoid this issue altogether is to avoid us...
Spotify Legend
728 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 7 Pro (12GB/256GB)Operating SystemAndroid 10 My Question or IssueAbout half a year ago I got this phone and since the beginning this issue has been bothering me. When I try to reorder the queue, it often gli...
Plan Premium Country Netherlands Device OnePlus 7 Pro (12GB/256GB) Operating System Android 10 My Question or Issue About half a year ago I got this phone and since the beginning thi...
526 Views
0 replies
0 likes
Device: motog6Android version: 9Plan: Premium family There are other posts about this, but the solutions do not work for me and the problem is persistent. Every time I restart my phone, all my downloaded songs redownload. This makes the app basically...
Device: motog6 Android version: 9 Plan: Premium family There are other posts about this, but the solutions do not work for me and the problem is persistent. Every time I restart m...
Not applicable
27522 Views
31 replies
16 likes
PlanPremiumCountryUSDeviceSamsung Galaxy 8 My Question or IssueI am constantly having an issue where Spotify pauses songs and podcasts at random on my phone. It has rendered the app useless on my phone. It doesn't matter if I am connected to WiFi or ...
Plan Premium Country US Device Samsung Galaxy 8 My Question or Issue I am constantly having an issue where Spotify pauses songs and podcasts at random on my phone. It has rendered the ...
Casual Listener
1510 Views
4 replies
2 likes
PlanPremiumCountryIrelandDeviceHuawei Y6 2018Operating SystemAndroid My Question or Issue"New releases for you" is gone. All I can seem to see now is old recommended albums from "similar" or "because you listened to". Bit fed up with Spotify constant...
Plan Premium Country Ireland Device Huawei Y6 2018 Operating System Android My Question or Issue "New releases for you" is gone. All I can seem to see now is old recommended ...
817 Views
0 replies
12 likes
PlanPremiumCountryisraelDevicexiaomi mi9t proOperating Systemandroid - miui 11 My Question or Issue spofity keep pauses in android car. can't understand why and how to fix it.i try all kind of things like reinstall the spofity app, the android car ap...
Plan Premium Country israel Device xiaomi mi9t pro Operating System android - miui 11 My Question or Issue spofity keep pauses in android car. can't understand why and how to f...
371 Views
0 replies
0 likes
My Question or IssueSinds yesterday i see little album covers in my Spotify list (android Oneplus 5). This makes the screen look really chaotic and i cant find a way to turn this off.
My Question or Issue Sinds yesterday i see little album covers in my Spotify list (android Oneplus 5). This makes the screen look really chaotic and i cant find a way to turn this off.
Visitor
499 Views
1 replies
1 likes
hi all,as far as I see my Problem has not been reported. When I open the app Images do not load for About 15 sec and then start loading very slowly. When I search for Playlist it takes very Long to load the songlist. When I hit one song, it starts, b...
hi all, as far as I see my Problem has not been reported. When I open the app Images do not load for About 15 sec and then start loading very slowly. When I search for Playlist it takes very Long to...
376 Views
0 replies
0 likes
