Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremiumCountryTurkey Operating System(Android.) My Question or IssueI can not use Spotify landscape mode (attached page). I can use landscape mode other page of Spotify . Page turn itself to vertical when i choose curent song page. Lenovo m8 tabl...
haven't a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say...
I have a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountry: India DeviceGalaxy A30 With Android 10 One UI 2.0Operating System(Android 10) My Question or IssueHello everyone, this is the first time I'm approaching the largest community on spotify after getting no resolution from Spotify sup...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUKDeviceHuawei P-Smart 2019Operating SystemAndroid Version 9 My Question or IssueThis question has been marked as solved in a previous post but the answer only tells you how to log out. All I'd like to know how to close the Spotify ...
PremiumHungaryHuawei P9 lite 2017Android 8.0.0 Hi there. I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings on the phone, and the default place is he memory card for downloads.Within...
PlanPremiumCountryUSADevicePixel 4XL, Note 9, Chromebook plus, Tab aOperating SystemAndroid 10, 9, Chrome OS. Windows 10 My Question or IssueSpotify crashes when trying to login. I have logged into a free account after I reset cache and cleared stora...
Hello, I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work. I recently, 3 weeks ago, downloaded Android 5.0 for my Nexus 5. I had no issues wi...
PlanPremiumCountryGermanyDeviceOnePlus 5TOperating SystemAndroid 9 Pie My Question or IssueUsing Spotify and a car radio with bluetooth support, I cannot skip tracks or control spotify in any way.If I let the song play before I have a bluetooth conne...
I updated the app in Google Play yesterday and since then, I cannot shuffle my songs. Shuffles plays them in order. I am using a Pixel 3xl.
PlanPremiumCountryJapan DeviceAndroid TVOperating SystemAndroid My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it. When I click login button do nothing, and no error message on login page. I'm a A...
PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S9+Operating SystemAndroid 9 Pie My Question or IssueI have been attempting to download an album that I have saved as mp3s (Wilder Child of a Thousand Suns by Barely Blind) onto my phone ...
PlanPremiumCountryGermanyDeviceSamsung S9+Operating SystemAndroid Oreo My Question or IssueHi my name ist Thomas.I created a Playlist called "klausthomas"i want that alexa when i say "Alexa, READ"I created a Routine.First he dimm the light and then h...
PlanPremiumCountryUSDevicePixel 3 XLOperating SystemAndroid 9 My Question or IssueWhen I go to the "Artists" tab in "Your Music" and select an artist whose albums I have downloaded, sometimes the album is broken up multiple times, with either 1 or 2 ...
When open the spotify app with an android phone , the app stopped immediately. It cannot run as normal.
Hi, I was wondering if Spotify is compatible with the Samsung Stratosphere I405 model. The phone runs Android v2.3 (Gingerbread).Here is a link to the phone:https://www.amazon.com/dp/B00AWVEFYY/ref=cm_sw_r_cp_api_i_17xuEbJ2XNT53
PlanPremiumCountryBrazilDeviceSony Xperia Operating SystemAndroid 8.00 My Question or IssueI have a SD card in my cellphone but it seems that the app doesn't recognize it. Theoretically one should be able to store downloaded songs in it and I have fo...
For the past week or so I've been trying to sync my local play files to my phone so I can listen to them wherever and it just refuses to work. Whenever I go to download my playlist of local files, it just says 'waiting to download' and stays that way...