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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Solved!! Option to store offline songs on SD car not longer available

PlanPremiumCountryGermanyDeviceSony XZ PremiumOperating SystemAndroid Oreo My Question or IssueAfter ne newest update to version 8.5.27.957, i'm not longer able to move the offline songs to my SD card. The option disapeared and not available.

  • Casual Listener
  • Plan Premium Country Germany Device Sony XZ Premium Operating System Android Oreo   My Question or Issue After ne newest update to version 8.5.27.957, i'm not longer able to move ...
  • Luan
  • Spotify Star
  • 1350 Views
  • 6 replies
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  • 1350 Views
  • 6 replies
  • 0 likes

Spotify wont pause songs

PlanPremiumCountry DeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio.Is th...

  • Casual Listener
  •   Plan Premium Country   Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spoti...
  • Azell
  • Casual Listener
  • 975 Views
  • 2 replies
  • 0 likes
  • Help
  • 975 Views
  • 2 replies
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Audio Pro Addon C10 connection problems

PlanPremium FamilyDeviceSony Xperia XZ1 CompactSpeakerAudio Pro Addon C10Operating SystemAndroid PieMy Question or IssueHej,sometime I have trouble connecting to my Audio Pro Addon C10 speakers via wifi. They are shown as available and when I choose ...

  • Visitor
  • Plan Premium Family Device Sony Xperia XZ1 Compact Speaker Audio Pro Addon C10 Operating System Android Pie My Question or Issue Hej, sometime I have trouble connecting to my Audio Pro Addo...
  • Simonsmith32
  • Visitor
  • 1845 Views
  • 1 replies
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  • 1845 Views
  • 1 replies
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Superuser Contribution Spotify for artists app don't show releases menu

PlanFree/PremiumCountry Device(Samsung Galaxy A7)Operating System(Android 9) My Question or IssueIn Spotify for artists android app "Releases" menu is missing from Music section just like "Upcoming" too while both displayed in desktop browsers. I can...

  • Regular
  •   Plan Free/Premium Country   Device (Samsung Galaxy A7) Operating System (Android 9)   My Question or Issue In Spotify for artists android app "Releases" menu is missing fr...
  • Petya
  • Community Legend
  • 469 Views
  • 1 replies
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  • 469 Views
  • 1 replies
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Superuser Contribution Músicas indisponíveis no android

Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?

  • Visitor
  • Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?
  • Petya
  • Community Legend
  • 399 Views
  • 1 replies
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  • 399 Views
  • 1 replies
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Listening on airplane mode but Sync with 2 devices

PlanPremiumCountryGermanyDeviceMy Phone: Huawei P30 Pro Friends Phone: Huawei P30My Question or IssueHello i am soon having a long plane flight so my question is: is it possible to listen the same songs/playlist/ sync on airplane mode with 2 devices?...

  • Visitor
  • Plan Premium Country Germany Device My Phone: Huawei P30 Pro Friends Phone: Huawei P30 My Question or Issue Hello i am soon having a long plane flight so my question is: is it possible to list...
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  • 622 Views
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Superuser Contribution I can't log from Android phone

This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, it says something went wrong and I should try again...

  • Visitor
  • This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, ...
  • Katerina
  • Spotify Legend
  • 625 Views
  • 1 replies
  • 1 likes
  • Android
  • 625 Views
  • 1 replies
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Superuser Contribution Music stops when phone locks

PlanPremiumCountryUKDeviceSamsung s10 My Question or IssueOnly sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second I light my phone up it starts playing. Phone and spotify both up to date.Anyone ...

  • Casual Listener
  •   Plan Premium Country UK Device Samsung s10   My Question or Issue Only sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second ...
  • Petya
  • Community Legend
  • 1431 Views
  • 5 replies
  • 1 likes
  • 1431 Views
  • 5 replies
  • 1 likes

Bug related to adding a song

When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite...PlanPremium DeviceHuawei P20 lite

  • Newbie
  • When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite... Plan Premium   Device Huawei P20 lite  
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  • 322 Views
  • 0 replies
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Can't play a specific podcast playlist on Pixel 2XL

PlanPremiumCountrySingaporeDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueHello! I have trouble playing a podcast playlist on my device. It was working fine until 2 days ago, and it suddenly can't be played nor downloaded. I've tried ...

  • Visitor
  • Plan Premium Country Singapore Device Pixel 2 XL Operating System Android 10   My Question or Issue Hello! I have trouble playing a podcast playlist on my device. It was working fine u...
  • 373 Views
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  • 373 Views
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Spotify pausing and stopping now resolved for me

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10 note My Question or IssueI have seen so many complaints about spotify stopping and pausing - i had the same problem but I found the guide had information that fixed the issue for me so I thought I wo...

  • Visitor
  •   Plan Premium Country Australia Device Samsung Galaxy 10 note     My Question or Issue I have seen so many complaints about spotify stopping and pausing - i had the same pro...
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  • pause
    stop
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[Google Assistant] Bad and inconsistent behavior

PlanFamilyCountrySwedenDevicePixel 3Operating SystemAndroid 10 (fully updated) My Question or IssueWhen asking Google Assistant to play music on Spotify, the behavior is very inconsistent, and more often than not, it fails to play anything.I try diff...

  • Casual Listener
  • Plan Family Country Sweden Device Pixel 3 Operating System Android 10 (fully updated)   My Question or Issue When asking Google Assistant to play music on Spotify, the behavior is very...
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  • 943 Views
  • 0 replies
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Songs Starting from the middle or later

PlanPremiumCountry DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or IssueLately Songs in the "made for you" playlists are suddenly played from the middle, some are played for the last few seconds. The crossfade and gapless play are ...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue Lately Songs in the "made for you" playlists are suddenly played from the midd...
  • nevasith
  • Regular
  • 7121 Views
  • 8 replies
  • 0 likes
  • bug
  • 7121 Views
  • 8 replies
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[Android] Disable BMW Connected Drive Integration Takeover

PlanFree/PremiumCountry DevicePixel 3Operating SystemAndroid (Probably all) My Question or IssueI have a real issue with (at least) the Spotify + BMW Connected integration as I feel it makes the Spotify app experience worse in terms of user 1. functi...

  • Newbie
  • Plan Free/Premium Country   Device Pixel 3 Operating System Android (Probably all)   My Question or Issue I have a real issue with (at least) the Spotify + BMW Connected integrati...
  • doovdevan
  • Visitor
  • 2251 Views
  • 1 replies
  • 2 likes
  • 2251 Views
  • 1 replies
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Spotify connect keeps turning on and off

I use Spotify connect from a Samsung android or from an iPad to a NAD C338 amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it continues. It is annoying, and what's even more annoying is tha...

  • Casual Listener
  • I use Spotify connect from a Samsung android or from an iPad to a NAD C338  amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it contin...
  • arngilska
  • Casual Listener
  • 3862 Views
  • 6 replies
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  • 3862 Views
  • 6 replies
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PLAYLIST section missing from the library!!

PlanPremiumCountryUnited Arab Emirates Device(Samsung Galaxy Note 9)Operating System(Android Oreo) My Question or Issue Hi! I recently updated to the latest version, only to find out that "my library" interface and layout has been changed. I don't ha...

Screenshot_20191014-220108_Spotify-picsay.jpg
  • Visitor
  • Plan Premium Country United Arab Emirates   Device (Samsung Galaxy Note 9) Operating System (Android Oreo)   My Question or Issue   Hi! I recently updated to the lates...
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Basic JS / CSS bugs

Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real client and switched to this crappy electron/js app.Ther...

  • Regular
  • Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real clie...
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  • 497 Views
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Music not playing when media is downloading

PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...

  • Casual Listener
  • Plan Premium Device Sony Xperia XA2 Operating System Android   My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...
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  • Android
    Lagging
    not playing
  • 401 Views
  • 0 replies
  • 1 likes

I can't edit any playlists

PlanFreeCountryUkDeviceHuawei p20 liteOperating SystemAndroid 9 My Question or IssueI can't edit my playlists, the option doesn't exist. My tablet is running the same version and it can edit playlist, but I can't on my phone

  • Casual Listener
  • Plan Free Country Uk Device Huawei p20 lite Operating System Android 9   My Question or Issue I can't edit my playlists, the option doesn't exist. My tablet is running the same versi...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Crash when sorting by reversed personnalized order

PlanPremiumCountryFranceDeviceOne Plus 7 Pro GM1913Operating SystemAndroid 9 My Question or IssueMy app crash when I try to sort a playlist by reversed personnalized order. It happens on any type of playlist.Two of my friend, one with a OnePlus 6 and...

  • Visitor
  • Plan Premium Country France Device One Plus 7 Pro GM1913 Operating System Android 9   My Question or Issue My app crash when I try to sort a playlist by reversed personnalized order. I...
  • 364 Views
  • 0 replies
  • 3 likes
  • 364 Views
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  • 3 likes