Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7050 Views
  • 39 replies
  • 16 likes
  • 7050 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861870 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861870 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22634 Views
  • 3 replies
  • 0 likes
  • 22634 Views
  • 3 replies
  • 0 likes

Bass not working properly.

PlanFreeCountryUSDeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueMy bass seems to be turning off and on at random times only when I use my Android phone with bluetooth in my car. It does not happen when I use my iPhone. I looked arou...

  • Newbie
  •   Plan Free Country US Device OnePlus 7 Pro Operating System Android 9   My Question or Issue My bass seems to be turning off and on at random times only when I use my Android ph...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Voice search crashing

PlanPremiumCountryUnited States Device(S8+)Operating SystemAndroid My Question or IssueSo whenever I go to voice search with spotify it just restarts the app basically, the logo comes up and it takes me back to the start screen. I wasn't having this ...

  • Newbie
  • Plan Premium Country United States  Device (S8+) Operating System Android    My Question or Issue So whenever I go to voice search with spotify it just restarts the app basic...
  • 456 Views
  • 0 replies
  • 5 likes
  • Android
    Crash Android
    Crash search
    s8+
    voice
  • 456 Views
  • 0 replies
  • 5 likes

Superuser Contribution Artist page not loading in Library

PlanPremiumCountryNetherlandsDeviceSamsung s4 miniOperating SystemAndroid My Question or IssueWhenever i try to view the page of an artist i am following from the library tab on the android app, only a blank screen is shown. This issue persists after...

  • Newbie
  • Plan Premium Country Netherlands Device Samsung s4 mini Operating System Android   My Question or Issue Whenever i try to view the page of an artist i am following from the library tab...
  • Airyna
  • Newbie
  • 2076 Views
  • 3 replies
  • 2 likes
  • 2076 Views
  • 3 replies
  • 2 likes

Spotify needs the internet to play local songs??

I tried to play a playlist on my Samsung Galaxy s10 running Android Pie today while my internet was down. Spotify would not play the local downloaded songs and complained that the internet was down. Why does Spotify need the internet to play a local ...

  • Newbie
  • I tried to play a playlist on my Samsung Galaxy s10 running Android Pie today while my internet was down.  Spotify would not play the local downloaded songs and complained that the internet was ...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

[Daily Mix] Daily Mix not loading on android oneplus 6t ever

PlanFree/PremiumCountry Device(Oneplus 6t)Operating System(Android 9, OxygenOs 9.0.14) My Question or IssueI always the the message - Something went wrongplease give it another try. or it also just loads but never goes anywhere.

  • Newbie
  • Plan Free/Premium Country   Device (Oneplus 6t) Operating System (Android 9, OxygenOs 9.0.14)   My Question or Issue I always the the message -   Something went wrong plea...
  • 303 Views
  • 0 replies
  • 1 likes
  • dailymix
  • 303 Views
  • 0 replies
  • 1 likes

Spotify stops repeatedly

I'm a premium member, and this problem is specifically with mobile. In my PC it works fine. I made sure I'm getting a signal, and I'm usually getting full bars with at least 4G if not LTE It had been working perfectly until yesterday. I've restarted ...

  • Casual Listener
  • I'm a premium member, and this problem is specifically with mobile. In my PC it works fine. I made sure I'm getting a signal, and I'm usually getting full bars with at least 4G if not LTE  &nbs...
  • 1246054170
  • Casual Listener
  • 230 Views
  • 2 replies
  • 1 likes
  • 230 Views
  • 2 replies
  • 1 likes

Changing Storage Locations

PlanPremiumCountryUnited States DeviceSamsung Galaxy Note8Operating SystemAndroid 9.0 My Question or IssueThis has happened several times while I've had this phone, but it's gotten to the point where it's doing it at least once a week. I'm not sure w...

  • Newbie
  • Plan Premium Country United States   Device Samsung Galaxy Note8 Operating System Android 9.0   My Question or Issue This has happened several times while I've had this phone, bu...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Please bring back again capability to play all songs from the search results!!

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssuePlease bring back again capability to play all songs from the search results. Let's say I'm searching for "My Heart will Go On", then play one from the ...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Please bring back again capability to play all songs from the search re...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Songs keep stopping when I put my phone to sleep

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy s9+Operating SystemAndroid 9 My Question or IssueWhen I am listening to a playlist and I put my phone to sleep the music keeps stopping and continuing where it stopped. It is very annoying because I c...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy s9+ Operating System Android 9   My Question or Issue When I am listening to a playlist and I put my phone to sleep the music kee...
  • Rufo1
  • Casual Listener
  • 669 Views
  • 2 replies
  • 4 likes
  • 669 Views
  • 2 replies
  • 4 likes

Bug: Inaccessible play queue

PlanPremiumCountrySwedenDeviceSony Xperia F5321Operating SystemAndroid 8.0.0 My Question or IssueBug: Play queue sometimes becomes inaccessible even though there are songs in the queue. Thos has been bugging me for at least a year now. I always think...

  • Newbie
  • Plan Premium Country Sweden Device Sony Xperia F5321 Operating System Android 8.0.0   My Question or Issue Bug: Play queue sometimes becomes inaccessible even though there are songs in...
  • 387 Views
  • 0 replies
  • 3 likes
  • 387 Views
  • 0 replies
  • 3 likes

Spotify STATIONS App

PlanFree/PremiumCountryUSADeviceCoolpad LegacyOperating SystemAndroid 9 (whatever desert that is) My Question or IssueI recently downloaded the Spotify Station App. I love it. BUT, I'm unable to stream to my Google Home devices. I tap on the speaker ...

  • Newbie
  •   Plan Free/Premium Country USA Device Coolpad Legacy Operating System Android 9 (whatever desert that is) 🙂   My Question or Issue I recently downloaded the Spotify Station App...
  • 464 Views
  • 0 replies
  • 4 likes
  • 464 Views
  • 0 replies
  • 4 likes

I can't listen songs

I am using spotify premium on android. Yesterday the app updated and now i cant listen any music i didnt download before.My internet connection is good and i have 28gb of free space. I cant think of anything else that might be causing this issue.

  • Newbie
  • I am using spotify premium on android. Yesterday the app updated and now i cant listen any music i didnt download before. My internet connection is good and i have 28gb of free space. I cant think o...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Infinite "loading" cycle

When i open to app there's an infinite cycle of the home screen and the spotify logo loading screen, it never stops and if i try to click anything while it is showing the home screen it causes the app to crash without any warning from the devicePlanF...

  • Casual Listener
  • When i open to app there's an infinite cycle of the home screen and the spotify logo loading screen, it never stops and if i try to click anything while it is showing the home screen it causes the ap...
  • PGroove1
  • Casual Listener
  • 8145 Views
  • 7 replies
  • 0 likes
  • 8145 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't share my spotify to instagram stories

PlanPremium for FamilyCountryMalaysiaDeviceGoogle Pixel 3 XLOperating SystemAndriod 9 My Question or IssueI can't share my spotify to insta stories. I tried delete cache and data in my spotify and insta and reinstall but things are still the same. In...

  • Newbie
  • Plan Premium for Family Country Malaysia Device Google Pixel 3 XL Operating System Andriod 9   My Question or Issue I can't share my spotify to insta stories. I tried delete cache and ...
  • Peter
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain when idle

PlanPremiumCountrySwedenDeviceOneplus 7 ProOperating SystemAndroid 9 My Question or IssueMassive battery drain the last two days without even using the app. Even set optimize battery for Spotify in battery management in Android settings.

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 7 Pro Operating System Android 9   My Question or Issue Massive battery drain the last two days without even using the app. Even set optimize...
  • Peter
  • Spotify Legend
  • 1519 Views
  • 1 replies
  • 0 likes
  • battery drain
  • 1519 Views
  • 1 replies
  • 0 likes

Search says "Oops something went wrong"

PlanPremiumCountry DeviceHuawei P20 proOperating SystemAndroid Oreo My Question or Issue

  • Regular
  • Plan Premium Country   Device Huawei P20 pro Operating System Android Oreo   My Question or Issue  
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Instagram story share does not working

I tried to clean both app's caches, but didn't work. Actually, i tried to reinstall both. PlanPremiumCountryTURKEYDeviceHuawei P Smart 2018Operating SystemAndroid Oreo My Question or Issue

  • Visitor
  • I tried to clean both app's caches, but didn't work. Actually, i tried to reinstall both.  Plan Premium Country TURKEY Device Huawei P Smart 2018 Operating System Android Oreo &nbs...
  • 162 Views
  • 0 replies
  • 1 likes
  • 162 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify repeatedly crashing

PlanPremiumCountryBrazilDeviceMotorola X4Operating SystemAndroid 9 My Spotify keeps closing whenever I try to get into the application I've already tried to reinstall several times but it did not work this is already happening for 3 days

  • Casual Listener
  • Plan Premium Country Brazil Device Motorola X4 Operating System Android 9   My Spotify keeps closing whenever I try to get into the application I've already tried to reinstall several t...
  • Peter
  • Spotify Legend
  • 626 Views
  • 4 replies
  • 2 likes
  • 626 Views
  • 4 replies
  • 2 likes

Superuser Contribution The song that currently play stops when I add songs to my queue list and after I turn my screen off.

PlanFree/PremiumCountry Device( Samsung Galaxy 9 plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device ( Samsung Galaxy 9 plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Problema reproducción de pausa

PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...

  • Casual Listener
  •   Plan Premiun Country Chile Device Moto g 6 plus Operating System Android 9   My Question  Estimados, desde hace meses tengo problemas con la reproducción de ciertas cancio...
  • Stockholme
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes