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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Spotify pausing the musics

PlanPremiumCountryBrasil DeviceSamsung Galaxy 9+ Operating SystemAndroid Pie My Question or IssueEvery playslit I play, after a couple of musics the spotify just pause the music, and I have to jump the music to the next.This happens a lot of times.

Newbie

Plan Premium Country Brasil   Device Samsung Galaxy 9+   Operating System Android Pie   My Question or Issue Every playslit I play, after a couple of musics the spotif...

Petya

Community Legend

467 Views

1 replies

1 likes

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Cant play spotify via bkuetooth

None of the PlanPremium familyCountryAustraliaDeviceGalaxy S8Operating SystemAndroid My Question or Issue I can't stream spotify via Bluetooth to any other devices. It used to work perfectly but for about a month or more now it wont play music. When ...

Casual Listener

None of the  Plan Premium family Country Australia Device Galaxy S8 Operating System Android   My Question or Issue   I can't stream spotify via Bluetooth to any other devi...

394 Views

0 replies

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Daily Mix not working [since before new update]

PlanPremiumCountryUK Device(Samsung Galaxy 9) Hi,None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up. It wont work on my Mac desktop app or web playerSamsung GS9IPhone 7 I have tried delte...

Regular

Plan Premium Country UK   Device (Samsung Galaxy 9)   Hi, None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up. &nbsp...

298 Views

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Spotify stops casting at 9 seconds of play on Google home hub and also Lenovo smart display

Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've contacted Spotify I've contacted Lenovo and nobody ...

Visitor

Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've ...

891 Views

0 replies

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Faroe Islands

Hey people. So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do find it through chrome, the app store says that spotify isn't avai...

Visitor

Hey people. 🙂  So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do fin...

388 Views

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Unliked songs/albums reappear in library

PlanPremiumCountryGermanyDevicePixel 3, Desktop, Spotify Web Player in ChromeOperating SystemAndroid 9, Windows 10 My Question or IssueI have noticed a strange behaviour of my spotify: if i like a song/album with the heart and "unlike" it - for examp...

Music Fan

Plan Premium Country Germany Device Pixel 3, Desktop, Spotify Web Player in Chrome Operating System Android 9, Windows 10   My Question or Issue I have noticed a strange behaviour of m...

473 Views

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Spotify keeps deleting available songs from my playlist even tho I keep adding them back

PlanPremiumCountryUSADeviceSamsung Galaxy 9+ My Question or IssueSongs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep adding some back . I forgot the name of some songs that diqappdisap and I'm very ...

Visitor

  Plan Premium Country USA Device Samsung Galaxy 9+   My Question or Issue Songs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep a...

285 Views

0 replies

0 likes

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I can't accsess Daily Mixes through "Made For You" section

My Question or IssueI can't accsess Daily Mixes through "Made For You" section. When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to open any of my 6 Daily Mixes it doesn't work. The cover jus...

Community Legend

My Question or Issue I can't accsess Daily Mixes through "Made For You" section.  When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to...

308 Views

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Song stops in particular moment everytime

PlanPremiumCountry Device Operating SystemAndroid Pie My Question or Issue Spotify stops playing in particular song's particular moment without exception. For example,When I play Post Malone's Goodbye, the song stops at 2:12 everytime I play it. And ...

Casual Listener

Plan Premium Country   Device   Operating System Android Pie   My Question or Issue   Spotify stops playing in particular song's particular moment without exception. &...

349 Views

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1 likes

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Superuser Contribution blank home screen on Android app,but app functions fine

PlanPremiumCountryIndiaDeviceMoto one powerOperating System My Question or IssueI am getting a blank screen when I try to open the app ,but other functions such as search work fine. I tried a clean reinstall ,but even that did not work. Screenshot at...

Visitor

Plan Premium Country India Device Moto one power Operating System   My Question or Issue I am getting a blank screen when I try to open the app ,but other functions such as search wor...

Petya

Community Legend

458 Views

1 replies

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[CAR] Special characters not shown correctly

Hi there!I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square.From where could this a issue come from?Spotify app, Bluetooth protocol or the VW system?The song ID ishttps://open.spotify.com/...

Visitor

Hi there! I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square. From where could this a issue come from? Spotify app, Bluetooth protocol...

315 Views

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Superuser Contribution Instagram Stories

Buenas, tengo un problema. No puedo compartir canciones de Spotify a Instagram Stories. Tengo ambas aplicaciones actualizadas e intentado borrando caché y desinstalando las aplicaciones, aún así no tengo solución.Mi modelo de celular es un Moto g6 pl...

Casual Listener

Buenas, tengo un problema. No puedo compartir canciones de Spotify a Instagram Stories. Tengo ambas aplicaciones actualizadas e intentado borrando caché y desinstalando las aplicaciones, aún así no t...

julianzap

Regular

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3 replies

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How do I play only all my songs (Liked/downloaded) on shuffle?

PlanPremiumCountrySingaporeDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI'm not sure if I'm asking something silly or completely missing the obvious because I used to be able to do this but now I can't. I would like to play all m...

Visitor

Plan Premium Country Singapore Device Samsung Galaxy 9 Operating System Android   My Question or Issue I'm not sure if I'm asking something silly or completely missing the obvious beca...

723 Views

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Superuser Contribution my one plus 7 spotify home page is blank i have yearly subscription country India

PlanPremium (1year subsciption)CountryindiaDeviceone plus 7Operating System Android pieMy Question or Issue

Visitor

Plan Premium (1year subsciption) Country india Device one plus 7 Operating System Android pie My Question or Issue  

Petya

Community Legend

462 Views

1 replies

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Superuser Contribution Spotify Randomly Starts Playing

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy S10+Operating SystemAndroid Pie I was charging my phone this morning, i have no recent apps open and i haven't open spotify in a day, but while i was charging my phone suddenly spotify started play...

Visitor

Plan Free/Premium Country Indonesia Device Samsung Galaxy S10+ Operating System Android Pie   I was charging my phone this morning, i have no recent apps open and i haven't open spotify...

Petya

Community Legend

508 Views

1 replies

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Superuser Contribution App unresponsive in Album and Artist categories in new version of Spotify Premium

Plan: PremiumCountry: USA DeviceMoto e4Operating SystemAndroid My Question or IssueUpdated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive.

Casual Listener

Plan: Premium Country: USA   Device Moto e4 Operating System Android   My Question or Issue Updated version makes it nearly impossible to listen to tracks under albums and artist c...

Katerina

Spotify Legend

764 Views

1 replies

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buggy
laggy
slow spotify
Slow to start
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Is it normal for not all liked songs to shuffle?

PlanFree/PremiumCountryU.S. DeviceHuawei Mate 20 ProOperating SystemAndroid 9.0 My Question or IssueI am currently on a free plan, evaluating Spotify. I am finding that as I build a list of liked songs that when I play liked songs, it will randomly p...

Casual Listener

Plan Free/Premium Country U.S.   Device Huawei Mate 20 Pro Operating System Android 9.0   My Question or Issue I am currently on a free plan, evaluating Spotify.   I am fi...

56_kruiser

Casual Listener

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2 replies

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Superuser Contribution [SOLVED PARTIALLY] Spotify downloads songs to internal memory instead of keeping on SD after reboot

Edit 25.07.2021:Better workaround, but unfortunately it also needs root access like older below - you need to make Spotify backup via Titanium Backup app. After restarting phone you need to restore made a backup before and all songs will remain. Work...

Music Fan

Edit 25.07.2021: Better workaround, but unfortunately it also needs root access like older below - you need to make Spotify backup via Titanium Backup app. After restarting phone you need to restore...

Maria

Moderator

8485 Views

20 replies

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Solved!!Superuser Contribution Spotify deleted/unfollowed all my albums!

PlanPremiumCountrygerDeviceMate 10 Pro, Windows 10, WebplayerOperating System My Question or IssueSo with the update that changed the visuals of Spotify (probably 4 or 5 month back) all my albums got deleted.I do NOT mean that my downloads where gone...

Casual Listener

Plan Premium Country ger Device Mate 10 Pro, Windows 10, Webplayer Operating System     My Question or Issue So with the update that changed the visuals of Spotify (probably 4 or ...

Boerny

Casual Listener

5516 Views

3 replies

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Superuser Contribution Spotify App stutters when entering an album, going to the 'Your library' tab, or tapping the notific

This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app lags for 3 seconds and then directs me to the albu...

Regular

This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app...

Katerina

Spotify Legend

933 Views

1 replies

1 likes

Android
Lag
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