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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111324 Views

26 replies

3 likes

  • 111324 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223929 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223929 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581186 Views

79 replies

3 likes

  • 581186 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478450 Views

577 replies

40 likes

Account
Free
  • 478450 Views
  • 577 replies
  • 40 likes

Solved!! Sleep Timer on Android

PlanPremiumCountrySouth Africa DevicePixel 3XLOperating SystemAndroid 10 My Question or IssueI have searched and high and low but my app does not show the "Sleep Timer" when playing a song. I go into the song menu via the 3 dots in top right corner b...

Newbie

Plan Premium Country South Africa   Device Pixel 3XL Operating System Android 10   My Question or Issue I have searched and high and low but my app does not show the "Sleep Tim...

Luan

Spotify Star

1305 Views

1 replies

0 likes

Android 10
Sleep Timer
  • 1305 Views
  • 1 replies
  • 0 likes

Spotify Connect disconnects when playing from an album

Premium user here on a Samsung Galaxy S10 plus. Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works. But when I play a song via 'artist' or 'album' it disconnects every time. Very annoying!So I can only play t...

Visitor

Premium user here on a Samsung Galaxy S10 plus.    Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works.    But when I play a song via ...

Ellak

Casual Listener

1051 Views

1 replies

0 likes

connection
disconnection
  • 1051 Views
  • 1 replies
  • 0 likes

Solved!! Android 10 Notification - Spotify progress bar is not working.

Android 10 has landed and I realize Spotify notification drop down controls are missing the interactivity with the progress bar. It only shows the progress of the music but you can't drag or tab on it. I attached a screenshot, the song is already ove...

Visitor

Android 10 has landed and I realize Spotify notification drop down controls are missing the interactivity with the progress bar. It only shows the progress of the music but you can't drag or tab on i...

phpman

Gig Goer

6109 Views

2 replies

3 likes

Android
Notification bar player
  • 6109 Views
  • 2 replies
  • 3 likes

[Bug] Crash in family mix

PlanPremium - FamilyCountryAustraliaDeviceSamsung Galaxy 9+Operating SystemDunno, probably the latest My Question or IssueThe Spotify app crashes about 2 seconds after pressing the close button in the family menu. By family menu I mean the list of fa...

Newbie

Plan Premium - Family Country Australia Device Samsung Galaxy 9+ Operating System Dunno, probably the latest   My Question or Issue The Spotify app crashes about 2 seconds after pressi...

dammitjim

Casual Listener

2266 Views

2 replies

2 likes

  • 2266 Views
  • 2 replies
  • 2 likes

Music downloads do not remain offline

PlanPremium familiarCountryBrazilDeviceMotorola Moto E4Operating SystemAndroid 7.1.1Spotify version 8.5.32.889 My Question or IssueThe songs are downloaded in the android app, but do not stay offline. I download the songs, but when I try to listen of...

Newbie

Plan Premium familiar Country Brazil Device Motorola Moto E4 Operating System Android 7.1.1 Spotify version 8.5.32.889  My Question or Issue The songs are downloaded in the androi...

513 Views

0 replies

2 likes

Offline Android
  • 513 Views
  • 0 replies
  • 2 likes

Application not always stopping...

Plan: PremiumCountry: FrDevice: Huawei P10 LiteOperating System: Android 8.0.0My Question or IssueThe application is not always stopping when I close it. I mean that I can't see a trace of Spotify on my phone (nothing in the running applications list...

Visitor

Plan: Premium Country: Fr Device: Huawei P10 Lite Operating System: Android 8.0.0 My Question or Issue The application is not always stopping when I close it. I mean that I can't see a trac...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Spotify changes from SD card to internal storage at every reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy Edge 7Operating SystemAndroid Pie My Question or IssueUnlike the link here the bug is not fixed. If I install Spotify and check my default storage for music, my SD card is already selected. I download som...

Newbie

Plan Premium Country Germany Device Samsung Galaxy Edge 7 Operating System Android Pie   My Question or Issue Unlike the link here the bug is not fixed. If I install Spotify and check ...

Atexor

Music Fan

947 Views

1 replies

1 likes

bug
sd card
  • 947 Views
  • 1 replies
  • 1 likes

Freeze in Redmi Note 8 Pro

PlanFamilyCountryIrelandDeviceXiaomi Redmi Note 8 Pro 128GBOperating SystemMIUI Global 10.4.5 (Android 9)My Question or IssueFrom any screen that at the top right corner the three dots are showing (player, playlist view, album, artist...) in this dev...

Regular

Plan Family Country Ireland Device Xiaomi Redmi Note 8 Pro 128GB Operating System MIUI Global 10.4.5 (Android 9) My Question or Issue From any screen that at the top right corner the three d...

corsario

Regular

4925 Views

5 replies

2 likes

Android
Redmi
Xiaomi
  • 4925 Views
  • 5 replies
  • 2 likes

Songs not adding to liked from radio or the playlist I have selected

I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio.I was so disappointed when this happened last night, because I heard a song by chance that I absolutely loved, did the above things and now I can't find it o...

Casual Listener

I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio. I was so disappointed when this happened last night, because I heard a song by chance that I absolutely ...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Green Circle of Death

PlanPremiumCountry Device(Samsung Galaxy s9+)Operating System( Android Oreo) My Question or Issue Green Circle of Death constantly showing up. Clean installs, cache clear nothing works. When you try to access song, album, podcast, search. Even downlo...

Music Fan

  Plan Premium Country   Device (Samsung Galaxy s9+) Operating System ( Android Oreo)   My Question or Issue   Green Circle of Death constantly showing up. Clean ...

jjwren

Music Fan

4509 Views

11 replies

0 likes

  • 4509 Views
  • 11 replies
  • 0 likes

[Android 10] Hey Google, I like this song

PlanPremiumCountryBelgiumDeviceOnePlus 6Operating SystemAndroid 10 - unRooted My Question or IssueSince updating to Android 10, the Google Assistant command "Hey Google, I like this song" or "Hey Google, thumbs up this song" are no longer working.On ...

Regular

Plan Premium Country Belgium Device OnePlus 6 Operating System Android 10 - unRooted   My Question or Issue Since updating to Android 10, the Google Assistant command "Hey Google, I li...

Luan

Spotify Star

1134 Views

3 replies

0 likes

  • 1134 Views
  • 3 replies
  • 0 likes

No internet connection ?? What about my cell phone provider?

Hi, I have a paid subscription with Spotify. My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889The ongoing issue I have is seeing 'there is no internet connection' when using the Spotify app on my phone especially wh...

Regular

Hi, I have a paid subscription with Spotify.  My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889 The ongoing issue I have is seeing 'there is no internet con...

825 Views

0 replies

3 likes

  • 825 Views
  • 0 replies
  • 3 likes

BUG: Need to start android app twice for premium stuff to work.

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid-version: 9Grundversion:4.9.59-16947752 My Question or IssueThe first time I open Spotify it does not recognize that my account have premium. GIVENI have a premium account. I turn o...

Visitor

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android-version: 9 Grundversion: 4.9.59-16947752     My Question or Issue The first time I open Spotify it ...

583 Views

0 replies

0 likes

bug
Premium
Restart needed
  • 583 Views
  • 0 replies
  • 0 likes

Delete

Delete

Casual Listener

Delete

florispols

Newbie

822 Views

1 replies

1 likes

  • 822 Views
  • 1 replies
  • 1 likes

My saved music always gone and need redownload

Everytime i saved my music on my storage, it's only there for a week and i need to redownload the music again.But it can last more if i changes my storage to save the music to internal. And I always need to redownload, it's annoying..I used premium a...

Casual Listener

Everytime i saved my music on my storage, it's only there for a week and i need to redownload the music again. But it can last more if i changes my storage to save the music to internal. And I alway...

conniezz

Casual Listener

690 Views

2 replies

1 likes

  • 690 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify doesnt connect to Alexa.

I am using latest android os with 3rd generation Alexa (it also doesnt connect to my older Alexa or Dot). It just hangs on the connecting status. Occasionally it will connect but the tracks wont play. This is a recent thing as it used to work fine. P...

Regular

I am using latest android os with 3rd generation Alexa (it also doesnt connect to my older Alexa or Dot). It just hangs on the connecting status. Occasionally it will connect but the tracks wont play...

Petya

Community Legend

11321 Views

27 replies

0 likes

  • 11321 Views
  • 27 replies
  • 0 likes

Playlist order on Android

My Question or IssueI can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop.I'd love for it to go back to the user created playlist order.It's...

Casual Listener

My Question or Issue I can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop. I'd love fo...

516 Views

0 replies

0 likes

Playlists Android App
  • 516 Views
  • 0 replies
  • 0 likes

Playlist order on mobile phone vs desktop

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueHelloFor a few months, I cannot figure out why my playlist order has changed.I'm not talking about the song order within a playlist, but my overall playlists names and ...

Newbie

  Plan Premium Country USA Device Pixel XL Operating System Android 10   My Question or Issue Hello For a few months, I cannot figure out why my playlist order has changed. I'm...

555 Views

0 replies

1 likes

  • 555 Views
  • 0 replies
  • 1 likes

Playback not following sort order with shuffle off

PlanPremiumCountryDKDeviceSamsung Galaxy a70Operating SystemAndroid 9 My Question or IssueOn premium, with shuffle off, sorted by artist, I like to play the first song of an artist or album in a bigger playlist and listen to it in the sorted sequence...

Visitor

Plan Premium Country DK Device Samsung Galaxy a70 Operating System Android 9   My Question or Issue On premium, with shuffle off, sorted by artist, I like to play the first song of an ...

emberins

Music Fan

1021 Views

3 replies

4 likes

  • 1021 Views
  • 3 replies
  • 4 likes

Solved!! [Mobile] Playlist Won't Play Properly

PlanFreeCountry DeviceMoto g7Operating System My Question or IssueMy Spotify playlist on my mobile device won't play properly. Originally I had the option to choose individually a song I wish to listen to without a problem, and without having to be c...

Visitor

  Plan Free Country   Device Moto g7 Operating System     My Question or Issue My Spotify playlist on my mobile device won't play properly. Originally I had the option ...

Emilia_8

Community Legend

1519 Views

1 replies

0 likes

  • 1519 Views
  • 1 replies
  • 0 likes