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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28942 Views
  • 60 replies
  • 24 likes
  • 28942 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870893 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870893 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24844 Views
  • 3 replies
  • 0 likes
  • 24844 Views
  • 3 replies
  • 0 likes

Sound issue

the sound is normal when I play the music first but then the sound decreases please helpPlanPremiumCountry Turkey DeviceXiaomi mi 8 SEOperating SystemAndroid My Question or IssueSound issue

  • Casual Listener
  • the sound is normal when I play the music first but then the sound decreases please help Plan Premium Country  Turkey   Device Xiaomi mi 8 SE Operating System Android   My Q...
  • Cez764
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • .
  • 1074 Views
  • 0 replies
  • 6 likes
  • 1074 Views
  • 0 replies
  • 6 likes

Downloaded Songs dissapeared

PlanPremiumCountryCanadaDevicePixel 2 My Question or IssueI used to download Single Songs, Albums and Playlists a lot to then go on the road in offline mode, go to the Songs tab and shuffle play everything.For whatever reasons, that tab has dissapear...

  • Newbie
  • Plan Premium Country Canada Device Pixel 2   My Question or Issue I used to download Single Songs, Albums and Playlists a lot to then go on the road in offline mode, go to the Songs tab ...
  • lillithromero
  • Newbie
  • 304 Views
  • 1 replies
  • 1 likes
  • 304 Views
  • 1 replies
  • 1 likes

No shuffle play

PlanPremium via Phone Provider CountryNew Zealand DeviceHaweui P20 Pro Operating System( Android 9 ) My Question or Issue Hi I do not have Shuffle play on my Playlists any more has shuffle play been removed? I have attached photo of my Playlist it ju...

  • Newbie
  • Plan Premium via Phone Provider    Country New Zealand   Device Haweui P20 Pro   Operating System ( Android 9 )    My Question or Issue   Hi   ...
  • cohenfs
  • Roadie
  • 838 Views
  • 3 replies
  • 0 likes
  • shuffle
  • 838 Views
  • 3 replies
  • 0 likes

Superuser Contribution Home page is blank for days

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I've been having issues for days now the home page is blank what to do I've paid for prem...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Katerina
  • Spotify Legend
  • 1425 Views
  • 6 replies
  • 1 likes
  • 1425 Views
  • 6 replies
  • 1 likes

[playing] I can not play my songs without adding them a playlist

PlanPremium CountryTürkiyeDeviceXiaomi mi 5s plus Operating SystemAndroid 8 My Question or IssueIn the old versions of the application, I could play my musics by selecting the "songs" tab and pressing to "play". But now, I can not do it because there...

  • Casual Listener
  •   Plan Premium  Country Türkiye Device Xiaomi mi 5s plus  Operating System Android 8   My Question or Issue In the old versions of the application, I could play my musi...
  • 1_d28ex-u0fqr
  • Regular
  • 1412 Views
  • 3 replies
  • 0 likes
  • Individual
    music
    playing
  • 1412 Views
  • 3 replies
  • 0 likes

Samsung gear fit 2: Offline mode won't allow shuffle

PlanPremiumDeviceSamsung Gear Fit 2Operating SystemAndroid My Question or IssueI'm using the Samsung gear fit 2 in combination with the Spotify app. Once the app (on the gear) is in offline mode, it won't allow me to play songs in a downloaded playli...

  • Visitor
  • Plan Premium Device Samsung Gear Fit 2 Operating System Android   My Question or Issue I'm using the Samsung gear fit 2 in combination with the Spotify app.   Once the app (on the...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay of downloaded albums doesn't work

Since the last big update (8.5.11.762) I'm struggling with some issues. Among them, I can't no longer filtering downloaded songs by Artists, only by albums. That sucks. Anyone pls can help? Another big issue is that my downloaded albums doesn't autop...

  • Regular
  • Since the last big update (8.5.11.762) I'm struggling with some issues. Among them, I can't no longer filtering downloaded songs by Artists, only by albums. That sucks. Anyone pls can help?  An...
  • Toi_Toi
  • Regular
  • 1139 Views
  • 4 replies
  • 0 likes
  • autoplay
    Download Playlists
    filtering
  • 1139 Views
  • 4 replies
  • 0 likes

Unwanted tracks appearing in Play Queue

Plan - PremiumCountry - UKDevice - Pixel XLOperating System - Android 9 - Pie My Question or IssueWhen I start using the Spotify app, the same set of songs keep on appearing in my Play Queue (screenshot attached). I haven't added them, and even if I ...

  • Regular
  • Plan - Premium Country - UK Device - Pixel XL Operating System - Android 9 - Pie   My Question or Issue When I start using the Spotify app, the same set of songs keep on appearing in my Pl...
  • 279 Views
  • 0 replies
  • 0 likes
  • Play queue
  • 279 Views
  • 0 replies
  • 0 likes

Recover last weekly discover / or / Visualize the memory cache ?

PlanPremiumCountryFRDeviceAsus Zenfone 3Operating SystemAndroid My QuestionYesterday I was driving and listening my "weekly discover" on spotify with my smartphone. Some songs were great but I cannot liked it because I was driving and my smarpthone w...

  • Visitor
  • Plan Premium Country FR Device Asus Zenfone 3 Operating System Android   My Question Yesterday I was driving and listening my "weekly discover" on spotify with my smartphone. Some song...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Playlist Tab Gone?

PlanPremiumDeviceOnePlus 5 My Question or IssueRecently updated the app. Look under your library tab and I have all the usual options of songs, albums etc but no playlists tab? I can't find where to access my playlists anywhere on the app.

  • Newbie
  • Plan Premium Device OnePlus 5     My Question or Issue Recently updated the app. Look under your library tab and I have all the usual options of songs, albums etc but no playlists ta...
  • DanifC
  • Composer
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Daily mixes not loading

PlanPremiumCountryUKDeviceGoogle Pixel 2 Operating SystemAndroid Pie My Question or IssueI keep getting "Sorry, something went wrong. Please give it another try" when I try to play any of the Daily Mixes.I have re-installed the app, restarted phone e...

  • Newbie
  • Plan Premium Country UK Device Google Pixel 2  Operating System Android Pie   My Question or Issue I keep getting "Sorry, something went wrong. Please give it another try" when I ...
  • 484 Views
  • 0 replies
  • 0 likes
  • 484 Views
  • 0 replies
  • 0 likes

I cant play any single music since i have factory reseted and reinstalled spotify

PlanFreeDeviceGalaxy s7 edgeOperating SystemLast ver of andriod My Question or Issue I have been using spotify just fine for past years but since last week after a reset factory and reinstallation of spotify , when i search for a single song ( not an...

  • Newbie
  • Plan Free Device Galaxy s7 edge Operating System Last ver of andriod   My Question or Issue   I have been using spotify just fine for past years but since last week after a reset f...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Superuser Contribution Autorun after end of playlist doesn't work anymore

PlanPremiumCountryFranceDeviceAndroidOperating SystemGoogle My Question or IssueIts been a month now since the the autoplay after the end of my playlists doesn't work anymore. I have looked in the settings and the option is correctly activated but fo...

  • Casual Listener
  • Plan Premium Country France Device Android Operating System Google   My Question or Issue Its been a month now since the the autoplay after the end of my playlists doesn't work anymore...
  • Peter
  • Spotify Legend
  • 861 Views
  • 5 replies
  • 0 likes
  • 861 Views
  • 5 replies
  • 0 likes

Shazam tracks not offering a Spotify playlist to add to

Free planAustraliaAndroid S8 and A50 For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, approximately only 2 in 10 songs offers the 'Add To' option. All the other times I ...

  • Visitor
  •   Free plan Australia Android S8 and A50   For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, &...
  • 234 Views
  • 0 replies
  • 1 likes
  • 234 Views
  • 0 replies
  • 1 likes

Spotify Android apps not working on car android player

Recently my spotify apps on my car android player stops working after the recent update. The apps fails to login and shows black screen and later on exit itself. My other family account using other equipment running just fine!. Please help. Thank you...

  • Visitor
  • Recently my spotify apps on my car android player stops working after the recent update. The apps fails to login and shows black screen and later on exit itself. My other family account using other e...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Waze not detecting spotify.

So i purchased a android headunit running android 5.1.1 in tablet mode. But i cannot seem to get both spotify and Waze working on it, and both work perfectly seperatly on my headunit.But the option for spotify in waze is missing, i found out its beca...

  • Casual Listener
  • So i purchased a android headunit running android 5.1.1 in tablet mode. But i cannot seem to get both spotify and Waze working on it, and both work perfectly seperatly on my headunit. But the option...
  • spazer
  • Visitor
  • 1309 Views
  • 2 replies
  • 2 likes
  • 1309 Views
  • 2 replies
  • 2 likes

Playlist radio is useless without dislike

is that a Joke?for what am i playing 7 dollars?i created new playlist added my favorite songs but with diffrenet genereand Walla the radio is useless.it contains 0 of the songs i want.and for the best part, the dislike button is gone. i guess i will ...

  • Casual Listener
  • ...nd for the best part, the dislike button is gone.   i guess i will finally leave the spotify community, because well first we lost the dislike from public playlist and now from personal, t...
  • miketB
  • Casual Listener
  • 565 Views
  • 1 replies
  • 2 likes
  • 565 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't connect Shazam with Spotify

Hello! I use Spotify Premium and it worked just fine until just a couple of days ago when it disconnected and now it's only connected to Apple Music whitch I've never used before. Can it be because I'm in another country? I tried to Deinstall it but ...

  • Visitor
  • Hello!    I use Spotify Premium and it worked just fine until just a couple of days ago when it disconnected and now it's only connected to Apple Music whitch I've never used before. Can ...
  • Toinouy
  • Visitor
  • 2687 Views
  • 2 replies
  • 4 likes
  • 2687 Views
  • 2 replies
  • 4 likes

Nummers kwijt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 304 Views
  • 0 replies
  • 0 likes
  • Verloren nummers
  • 304 Views
  • 0 replies
  • 0 likes