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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4109 Views

0 replies

6 likes

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Superuser Contribution Spotify keeps pausing when phone is locked

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid My Question or Issue My spotify keeps pausing randomly, even if the music is downloaded, when my screen is locked and on the Always-On-Display. However when i turn on my screen it con...

Casual Listener

  Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android   My Question or Issue   My spotify keeps pausing randomly, even if the music is downloaded, whe...

Petya

Community Legend

1497 Views

4 replies

4 likes

  • 1497 Views
  • 4 replies
  • 4 likes

I cannot share songs on Instagram stories

PlanFreeCountryMalaysia Device(Oppo A3S)Operating System (AndroidOreo) My Question or IssueWhy can't i share my spotify songs through Instagram stories. The icon for ig story isn't on the share lists

Newbie

Plan Free Country Malaysia   Device (Oppo A3S) Operating System  (AndroidOreo)   My Question or Issue Why can't i share my spotify songs through Instagram stories. The icon ...

OneByBoo

Roadie

914 Views

1 replies

0 likes

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Spotify Connect auf Bose Soundtouch spielt nur einzelne Titel, keine Alben!

Sobald ich ein Album höre und per Connect mit meiner Soundtouch Box connecte, fliegen alle Folgetracks des Albums aus der Queue und er spielt nur noch den aktuellen Track. Seltsam, weil es sofort wieder funktioniert, sobald ich die Connection aufhebe...

Visitor

Sobald ich ein Album höre und per Connect mit meiner Soundtouch Box connecte, fliegen alle Folgetracks des Albums aus der Queue und er spielt nur noch den aktuellen Track. Seltsam, weil es sofort wie...

Luan

Spotify Star

800 Views

1 replies

0 likes

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Songs not always playing

So I have a really annoying problem. I open the Spotify app select my song of choice and then select devices and send to my Google home mini it plays fine. If I try to change the song in app it will not play.Any ideas? PlanPremiumCountryUK DeviceOneP...

Casual Listener

So I have a really annoying problem.   I open the Spotify app select my song of choice and then select devices and send to my Google home mini it plays fine.   If I try to change the so...

Luan

Spotify Star

417 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

When will Landscape mode come back?

My Question or IssueWhen will you bring back landscape mode for Android? Spotify looks absolutely ridiculous on Android headunits with the small cover art. And this is the main reason I got spotify. Why did you remove it? It has been months since and...

Visitor

My Question or Issue When will you bring back landscape mode for Android? Spotify looks absolutely ridiculous on Android headunits with the small cover art. And this is the main reason I got spotify...

Luan

Spotify Star

433 Views

1 replies

0 likes

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  • 1 replies
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delete recently played

PlanFreeCountryItaly Device(android)Operating System(Windows 10) My Question or Issuehello, it's possible to delete the "Recently Played" in home page ?

Visitor

Plan Free Country Italy   Device (android) Operating System (Windows 10)   My Question or Issue hello, it's possible to delete the "Recently Played"  in home page ?

Luan

Spotify Star

538 Views

1 replies

2 likes

  • 538 Views
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  • 2 likes

Spotify freezes and leads to a system crash

PlanPremiumCountryGermanyDeviceHTC 10 (two different devices tested)Operating SystemAndroid 8.0 Oreo with HTC Sense My Question or IssueMy problem is a random app freeze while using Spotify.Now lasting for some months I have the issue that the spotif...

Regular

Plan Premium Country Germany Device HTC 10 (two different devices tested) Operating System Android 8.0 Oreo with HTC Sense     My Question or Issue My problem is a random app...

Jᴀᴄᴋ

Roadie

2685 Views

10 replies

0 likes

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  • 10 replies
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Playback of Downloaded Content

Just looking to confirm with the community here, but it is my understanding with Spotify will not automatically use your downloaded content when playing back? For example, I have downloaded one of my playlists to my device. I hop into my car, fire up...

Regular

Just looking to confirm with the community here, but it is my understanding with Spotify will not automatically use your downloaded content when playing back?  For example, I have downloaded one...

TheIgster

Regular

575 Views

2 replies

0 likes

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Music in app is TOO QUIET- comparing to other apps on Android

PlanPremium Family planCountryPolandDeviceXiaomi Mi Mix2 MDE5, it was attending on Samsung galaxy s9 as wellOperating SystemAndroid 9 Pie, but it was attending before update on 8 Oreo as well My Question or IssueHello, Can You please explain why it i...

Casual Listener

Plan Premium Family plan Country Poland Device Xiaomi Mi Mix2 MDE5, it was attending on Samsung galaxy s9 as well Operating System Android 9 Pie, but it was attending before update on 8 Oreo a...

Lum1r

Casual Listener

620 Views

1 replies

1 likes

  • 620 Views
  • 1 replies
  • 1 likes

SD Card self deletes - switches to internal storage. (2nd thread)

PlanPremium (Family)CountryUKDeviceSamsung Note9 + Note10+Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the S...

Gig Goer

Plan Premium (Family) Country UK Device Samsung Note9 + Note10+ Operating System Android Pie   My Question or Issue Spotify keeps switching to the internal phone storage and ignoring t...

Flunk

Gig Goer

760 Views

1 replies

1 likes

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Solved!!Superuser Contribution New update deleted most useful feature of Android app - browsing saved tracks by Artists

This is concerning premium users mostly, however I am sure that there are free users that relied on this feature too. Alongside the new update, which changed the library UI in Android app, one of the most useful features disappeared: browsing saved s...

Casual Listener

This is concerning premium users mostly, however I am sure that there are free users that relied on this feature too.    Alongside the new update, which changed the library UI in Android ...

Guido

Spotify Legend

20750 Views

123 replies

166 likes

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  • 123 replies
  • 166 likes

Android app font size is too big

The font size of Android app has got too big. I got a 5.7" smart phone and this is not convinient when trying to read what's written on the screen. I think there should be an adjustble parameter in the settings for the font size.

Newbie

The font size of Android app has got too big. I got a 5.7" smart phone and this is not convinient when trying to read what's written on the screen. I think there should be an adjustble parameter in t...

osornios

Spotify Star

2131 Views

1 replies

0 likes

Android
Customized Settings
font size
UI
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Ridiculously slow Android app

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 8Operating SystemAndroid PieMy IssueFor about 2 weeks now my app has been completely unusable. It doesn't load anything. When I am able to search for a song, artist, or album, it just gets stuck with th...

Regular

Plan Premium Country USA  Device Samsung Galaxy Note 8 Operating System Android Pie My Issue For about 2 weeks now my app has been completely unusable. It doesn't load anything. When I ...

osornios

Spotify Star

2569 Views

7 replies

3 likes

  • 2569 Views
  • 7 replies
  • 3 likes

Bluetooth media controls not working

PlanPremiumCountryUnited States DeviceOnePlus 5TOperating SystemAndroid Pie My Question or Issue When I connect my phone to my car's stereo, the media controls only allow me to skip one song until I reconnect to the stereo the next time I drive. I ha...

Regular

Plan Premium Country United States   Device OnePlus 5T Operating System Android Pie   My Question or Issue   When I connect my phone to my car's stereo, the media controls ...

anderman1705

Casual Listener

5885 Views

19 replies

3 likes

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Solved!! Option to store offline songs on SD car not longer available

PlanPremiumCountryGermanyDeviceSony XZ PremiumOperating SystemAndroid Oreo My Question or IssueAfter ne newest update to version 8.5.27.957, i'm not longer able to move the offline songs to my SD card. The option disapeared and not available.

Casual Listener

Plan Premium Country Germany Device Sony XZ Premium Operating System Android Oreo   My Question or Issue After ne newest update to version 8.5.27.957, i'm not longer able to move ...

Luan

Spotify Star

1361 Views

6 replies

0 likes

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Spotify wont pause songs

PlanPremiumCountry DeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio.Is th...

Casual Listener

  Plan Premium Country   Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spoti...

Azell

Casual Listener

999 Views

2 replies

0 likes

Help
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Audio Pro Addon C10 connection problems

PlanPremium FamilyDeviceSony Xperia XZ1 CompactSpeakerAudio Pro Addon C10Operating SystemAndroid PieMy Question or IssueHej,sometime I have trouble connecting to my Audio Pro Addon C10 speakers via wifi. They are shown as available and when I choose ...

Visitor

Plan Premium Family Device Sony Xperia XZ1 Compact Speaker Audio Pro Addon C10 Operating System Android Pie My Question or Issue Hej, sometime I have trouble connecting to my Audio Pro Addo...

Simonsmith32

Visitor

1892 Views

1 replies

0 likes

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Superuser Contribution Spotify for artists app don't show releases menu

PlanFree/PremiumCountry Device(Samsung Galaxy A7)Operating System(Android 9) My Question or IssueIn Spotify for artists android app "Releases" menu is missing from Music section just like "Upcoming" too while both displayed in desktop browsers. I can...

Regular

  Plan Free/Premium Country   Device (Samsung Galaxy A7) Operating System (Android 9)   My Question or Issue In Spotify for artists android app "Releases" menu is missing fr...

Petya

Community Legend

485 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Músicas indisponíveis no android

Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?

Visitor

Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?

Petya

Community Legend

418 Views

1 replies

0 likes

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  • 1 replies
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Listening on airplane mode but Sync with 2 devices

PlanPremiumCountryGermanyDeviceMy Phone: Huawei P30 Pro Friends Phone: Huawei P30My Question or IssueHello i am soon having a long plane flight so my question is: is it possible to listen the same songs/playlist/ sync on airplane mode with 2 devices?...

Visitor

Plan Premium Country Germany Device My Phone: Huawei P30 Pro Friends Phone: Huawei P30 My Question or Issue Hello i am soon having a long plane flight so my question is: is it possible to list...

691 Views

0 replies

0 likes

  • 691 Views
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