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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1090 Views
  • 0 replies
  • 4 likes

Songs don't play through

Specific songs don't play on my phone. It pauses before the song starts and I have to press shuffle play in order to get it to work. Once the song starts, it plays for up to 10 seconds before crossfading and skipping to the next song. It only happens...

  • Newbie
  • Specific songs don't play on my phone.  It pauses before the song starts and I have to press shuffle play in order to get it to work. Once the song starts, it plays for up to 10 seconds before c...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Playing all songs of an artist, not in Android???

hi to all Spotify team!i have a problem/question and, i hope to find a solution! i m premium member and, when i try to listen all the discography of an artist, in shufle mode, i can't. I have read and a simiral topic, from an other user, he recived t...

  • Regular
  • hi to all Spotify team! i have a problem/question and, i hope to find a solution! i m premium member and, when i try to listen all the discography of an artist, in shufle mode, i can't. I have read ...
  • theokrommydas
  • Regular
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a new notification?

Take a look at the attached Pic please.Why is there a one and why doesnt it go away?I guessed it must be a new notification or such bit it just doesnt want to go away...Its so irritating..

  • Casual Listener
  • Take a look at the attached Pic please. Why is there a one and why doesnt it go away? I guessed it must be a new notification or such bit it just doesnt want to go away... Its so irritating..
  • Chris
  • Spotify
  • 2202 Views
  • 4 replies
  • 0 likes
  • 2202 Views
  • 4 replies
  • 0 likes

Favori daily mix

Bonjour, hier j'ai utilisé les daily mix et j'ai liké les titres via le menu déroulant dandroid (la ou y'a les notifications) sauf que ça ne sauvegarde pas les titres dans la bibliothèque... alors que si on fait depuis l'application tout marche.. du ...

  • Newbie
  • Bonjour, hier j'ai utilisé les daily mix et j'ai liké les titres via le menu déroulant dandroid (la ou y'a les notifications) sauf que ça ne sauvegarde pas les titres dans la bibliothèque... alors qu...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Play queue has disappeared

The play queue no longer seems to be accessible so I can't tell what tracks are queued. It used to be accessible from the now playing screen, but clicking a track makes the whole screen concern the current track, with no reference to the play queue. ...

  • Casual Listener
  • The play queue no longer seems to be accessible so I can't tell what tracks are queued. It used to be accessible from the now playing screen, but clicking a track makes the whole screen concern the c...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Songs starting part way in

Hi I have had a problem for a while with certain songs starting part way in. I know there's a cross fade on songs, it's not that, I'm talking minutes into a song. My current problem, Groove Armada - My Friend, starts at 1:23 rather than at the start ...

  • Casual Listener
  • Hi   I have had a problem for a while with certain songs starting part way in. I know there's a cross fade on songs, it's not that, I'm talking minutes into a song. My current problem, Groove ...
  • 494 Views
  • 0 replies
  • 0 likes
  • Android
    Songs Issues
  • 494 Views
  • 0 replies
  • 0 likes

Android navigation buttons hidden in landscape mode

When using the new interface in landscape mode on my phone (and phablet in my car), the Android navigation buttons that are normally shown on the right side get hidden. And to make matters worse. Swiping to show them also selects the next track. Plea...

  • Newbie
  • When using the new interface in landscape mode on my phone (and phablet in my car), the Android navigation buttons that are normally shown on the right side get hidden. And to make matters worse. Swi...
  • 557 Views
  • 0 replies
  • 0 likes
  • 557 Views
  • 0 replies
  • 0 likes

Playing Spotify Playlist with NFC

Hi, I looked all over the internet and couldn't find a solution that worked for me.I have android, NFC Tools Pro app. I am trying to play a playlist (shuffle). So far, i was able to launch the playlist with URI task.Now i can't start playing the shuf...

  • Newbie
  • Hi,   I looked all over the internet and couldn't find a solution that worked for me. I have android, NFC Tools Pro app.   I am trying to play a playlist (shuffle).   So far, i ...
  • 2854 Views
  • 0 replies
  • 1 likes
  • 2854 Views
  • 0 replies
  • 1 likes

No se encuentra lugar de almacenamiento

Tengo motorola moto g 2gen con android marshmallow. No puedo abrir spotify, dice que no encuentra lugar de almacenamiento. Desinstalo y vuelvo a instalar y nada. Que pasa?

  • Newbie
  • Tengo motorola moto g 2gen con android marshmallow. No puedo abrir spotify, dice que no encuentra lugar de almacenamiento. Desinstalo y vuelvo a instalar y nada. Que pasa?
  • DaniZB
  • Newbie
  • 4216 Views
  • 7 replies
  • 0 likes
  • 4216 Views
  • 7 replies
  • 0 likes

Unable to resume

Hello, I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume function after pausing that does not function. If I initiate a Goog...

  • Newbie
  • Hello,   I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume functio...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Solved!! Artist Radio: More Songs DON'T Load as You Listen

On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load. When I've listened to the initial list of songs the Radio just stops playing. Anyone know ho...

  • Casual Listener
  • On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load.  When I've listened to the init...
  • cplager
  • Regular
  • 21147 Views
  • 20 replies
  • 8 likes
  • 21147 Views
  • 20 replies
  • 8 likes

Superuser Contribution App not working in the background.

Hello,I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can I do, I am paying for this service and its the same as youtbe.

  • Newbie
  • Hello, I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can  I do, I am paying...
  • Aimee_T
  • Roadie
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of interface

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

  • Newbie
  • Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?
  • Aimee_T
  • Roadie
  • 911 Views
  • 1 replies
  • 1 likes
  • 911 Views
  • 1 replies
  • 1 likes

Superuser Contribution black screen when turning on

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and reinstalled a few times and still getting same issue....

  • Casual Listener
  • until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and re...
  • Aimee_T
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps closing every time my phone goes into sleep mode

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying.

  • Newbie
  • I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying. 
  • Aimee_T
  • Roadie
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant search anything

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, loging out of app,deleting app, everything. If it hel...

  • Newbie
  • When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, lo...
  • Aimee_T
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in on Spotify

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine and i have tried everything. Re-installing did it fo...

  • Casual Listener
  • Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine a...
  • Aimee_T
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several issues with playback

In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish a song and then not continue. It will show that it is still playi...

  • Newbie
  • In the last couple months I have started to have playback issues to the point I can't even really use Spotify.    The first is that sometimes while playing an artist radio, it will finish...
  • Aimee_T
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

[Mac/Android] Spotify Connect disconnecting after pausing

I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have to hit play on the phone to reestablish the connection. Otherw...

  • Newbie
  • I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have t...
  • LucasBretana
  • Newbie
  • 5826 Views
  • 11 replies
  • 16 likes
  • 5826 Views
  • 11 replies
  • 16 likes