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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6279 Views

0 replies

7 likes

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My storage to SD card has disappeared?

It all started this morning...I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maximum amount of 3 devices to sign into at once..." and ...

Casual Listener

It all started this morning... I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maxi...

Epitrix

Casual Listener

1347 Views

4 replies

0 likes

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Superuser Contribution Se para la música sola

Recién abro la app y se pone super lenta incluso con red wifi y buena señal, luego de 1 minuto se para en pausa sola y tengo que volver a ponerla con mucha paciencia, por lo lenta. Ya reinicié, actualicé y nda sucede. Todo igual. Tengo spotify premiu...

Newbie

Recién abro la app y se pone super lenta incluso con red wifi y buena señal, luego de 1 minuto se para en pausa sola y tengo que volver a ponerla con mucha paciencia, por lo lenta. Ya reinicié, actua...

JulianA_Bogota

Roadie

395 Views

1 replies

0 likes

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Superuser Contribution Cracking Sound on songs, when screen is off, samsung

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...

Newbie

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...

Julian

Moderator

1290 Views

1 replies

1 likes

Carcking
Samsung galaxy S9+
screen off
sound
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Solved!! Need a guide for all the settings don't know anything about it those options on android

Where can I find a manual for the settings can't finde everythinghelp explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and there there is no equalizer

Casual Listener

Where can I find a manual for the settings can't finde everything help explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and t...

Joe

Community Legend

597 Views

1 replies

0 likes

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Superuser Contribution App hogs phone storage, reinstall wont solve.

Spotify hogs gigs of phone memory and ive never gone into offline mode. Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once again. Very disappointed that this still happens on the plat...

Casual Listener

Spotify hogs gigs of phone memory and ive never gone into offline mode.  Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once aga...

dave11111

Casual Listener

523 Views

2 replies

1 likes

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No puedo entrar porque mi cuenta estaba en modo offline

Mi teléfono se apagó cuando escuchaba Spotify con el modo offline. Encendí mi teléfono y al entrar a la app, me pidió iniciar sesión. Después de introducir el nombre de la cuenta y la contraseña, al pulsar el botón de "iniciar sesión" me apareció un ...

Newbie

Mi teléfono se apagó cuando escuchaba Spotify con el modo offline. Encendí mi teléfono y al entrar a la app, me pidió iniciar sesión. Después de introducir el nombre de la cuenta y la contraseña...

Priss2

Newbie

784 Views

1 replies

1 likes

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Not-downloading problem

I downloaded nearly 1000 songs yesterday. But this morning, none of them was downloaded and I downloaded them again. Right now, they don't seem to be downloaded but I can listen to them offline but it tries to download them again. What's the problem

Newbie

I downloaded nearly 1000 songs yesterday. But this morning, none of them was downloaded and I downloaded them again. Right now, they don't seem to be downloaded but I can listen to them offline but i...

279 Views

0 replies

0 likes

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Porque se apaga la app durenta la reproducción pasada 4 a 5 canciones?

La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.

Newbie

La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.

379 Views

0 replies

0 likes

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Solved!! Google home and Spotify linking

Hi so I want to link my Spotify account with my google home ,yet I somehow don't see an option to under the Google home settings I have looked everywhere and I know how to link accounts the option to link Spotify is just not their

Casual Listener

Hi so I want to link my Spotify account with my google home ,yet I somehow don't see an option to under the Google home settings I have looked everywhere and I know how to link accounts the option to...

Noah

Spotify Star

137584 Views

5 replies

0 likes

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Can't see some songs in a playlist

Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on the web player. How can I solve it?

Newbie

Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on the...

361 Views

0 replies

0 likes

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Socorro por favor!!

Não consigo escutar off line, mesmo com o botão ativado!Tenho que me conectar, começar a escutar uma música e depois funciona off line por um tempo!Já baixei muuuitasss músicas, se eu reinstalar vou perder tudo!!Não encontrei a opção de limpar, onde ...

Casual Listener

Não consigo escutar off line, mesmo com o botão ativado! Tenho que me conectar, começar a escutar uma música e depois funciona off line por um tempo! Já baixei muuuitasss músicas, se eu reinstalar ...

Bittencourt

Spotify Star

466 Views

3 replies

0 likes

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Solved!! Bug automatic quality

Hello.I have a premium account.I have a problem with the application, after setting the high quality from time to time, the setting returns to the "automatic quality" setting.How to make the setting remain the highest quality? Miui 9 Global BetaSpoti...

Casual Listener

Hello. I have a premium account. I have a problem with the application, after setting the high quality from time to time, the setting returns to the "automatic quality" setting. How to make the se...

majmaj

Casual Listener

880 Views

3 replies

0 likes

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Songs werden nicht abgespielt

Ich bin spotify free Nutzer über die App auf Android und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden keine Songs aus der playlist abgespielt sondern ähnliche Vor...

Newbie

Ich bin spotify free Nutzer über die App auf Android  und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden kei...

1425 Views

0 replies

3 likes

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Can't play videos

I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.

Newbie

I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.

Hubo

Community Legend

1989 Views

3 replies

0 likes

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I can't log in

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing. My password and username are totally correct. Pleas...

Regular

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing.&...

JakobTobias

Regular

937 Views

7 replies

0 likes

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Músicas indisponíveis

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium

Casual Listener

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium  

271 Views

0 replies

0 likes

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Adicionar artistas e músicas como favoritos

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium. Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor.

Casual Listener

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium.  Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor. 

2015 Views

0 replies

0 likes

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Playback stutters and has cracks

Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the songs I have are already downloaded locally to my ...

Newbie

Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the...

1212 Views

0 replies

0 likes

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Hans Zimmer Issue

I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few. Over the last few days, I can't play anything on my playlist or from the artist selection. It just refuses to play and I get an error me...

Visitor

I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few.   Over the last few days, I can't play anything on my playlist or from the art...

Joe

Community Legend

1542 Views

1 replies

0 likes

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Playing music with Spotify through Android Auto causes Spotify to play music randomly

For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to after I stop the car and unplug my phone. It will conti...

Newbie

For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to afte...

709 Views

0 replies

2 likes

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  • 2 likes