Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
HiWhenever I search for any song it presents me with the entire radio.I'm forced to play the entire radio rather than the one song I want.Please fix.
Hi Whenever I search for any song it presents me with the entire radio. I'm forced to play the entire radio rather than the one song I want. Please fix.
Community Legend
638 Views
1 replies
0 likes
Hallo, habe Premium family auf dem alten Handy genutzt. Auf dem neuen Handy ist der Premium account sowie alle Playlists weg ..
Hallo, habe Premium family auf dem alten Handy genutzt. Auf dem neuen Handy ist der Premium account sowie alle Playlists weg ..
Spotify Star
10180 Views
4 replies
0 likes
Hey, I recently bought a new VW Golf with an integrated media system. The Bluetooth connection works perfectly - as soon as I start the car the smartphone connects with the system and starts playing music automatically (it resumes the latest Spotify ...
Hey, I recently bought a new VW Golf with an integrated media system. The Bluetooth connection works perfectly - as soon as I start the car the smartphone connects with the system ...
1162 Views
0 replies
6 likes
I used to be able to stream music from my android devices to Google home or by using google home to play spotify songs. A month ago (maybe february or march) it simply stopped working. when I try and cast from a device, it shows me the devices on the...
I used to be able to stream music from my android devices to Google home or by using google home to play spotify songs. A month ago (maybe february or march) it simply stopped working. wh...
519 Views
0 replies
1 likes
When casting to my Vizio TV with Chromecast built in, if I press play, pause, or skip, it disconnects from Chromecast. The only way to cast is to start playing a song on my phone and then press other devices and click on my TV. And then I cannot skip...
When casting to my Vizio TV with Chromecast built in, if I press play, pause, or skip, it disconnects from Chromecast. The only way to cast is to start playing a song on my phone and then press other...
Newbie
1206 Views
4 replies
1 likes
Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or am I just really blind? Thanks!
Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or ...
Community Legend
8584 Views
4 replies
4 likes
Hello I'm having a problem with Spotify ..The proposals are horrible ..At least mine ..Why do you propose to me this kind of thing while I do everything to flee this kind of artists?!Every Monday is the same thing with random style proposals that I d...
Hello I'm having a problem with Spotify ..The proposals are horrible ..At least mine ..Why do you propose to me this kind of thing while I do everything to flee this kind of artists?! Every Monday i...
391 Views
0 replies
0 likes
As a regular user of Spotify on android I wanted to know something involving headphones.The ones I own have a single button that allows me to play/stop, skip or rewind music with one, two or three presses respectively.It works with every other music ...
As a regular user of Spotify on android I wanted to know something involving headphones. The ones I own have a single button that allows me to play/stop, skip or rewind music with one, two or three ...
Community Legend
3930 Views
1 replies
2 likes
Hi Spotify, Recently, I can't download any song for my offline mode. I just don't know why. My phone still got a lot of space, still got my Cellular data.. And now, all my download offline song is gone. This is so great. Iess than 6 month and this ha...
Hi Spotify, Recently, I can't download any song for my offline mode. I just don't know why. My phone still got a lot of space, still got my Cellular data.. And now, all my download ...
286 Views
0 replies
0 likes
I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It didn't do it until this evening, and only seems to be ...
I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It did...
Newbie
11878 Views
21 replies
35 likes
Hola, estaría teniendo problema para unirme al plan familiar premium, resulta que cuando me mandan la solicitud para unirme nunca me llega.... Ya estaba en el plan familiar pero al cambiar la tarjeta nos sacó a todos y ahora no me puedo volver a unir...
Hola, estaría teniendo problema para unirme al plan familiar premium, resulta que cuando me mandan la solicitud para unirme nunca me llega.... Ya estaba en el plan familiar pero al cambiar la tarjeta...
399 Views
0 replies
2 likes
I just recently picked up a S3 Frontier so I can listen to music without my phone. I have the Wifi/bluetooth only version of the watch and downloaded the spotify app, logged in and told it to download my library via the watch. Now when I head into wo...
I just recently picked up a S3 Frontier so I can listen to music without my phone. I have the Wifi/bluetooth only version of the watch and downloaded the spotify app, logged in and told it to downloa...
332 Views
0 replies
0 likes
Tengo cuenta premium y cuando quiero reproducir la misma cancion cuando esta termine (repetir una y otra, y otra vez), no está la opción.
Tengo cuenta premium y cuando quiero reproducir la misma cancion cuando esta termine (repetir una y otra, y otra vez), no está la opción.
958 Views
0 replies
2 likes
Hey, I can't play one certain song, my playlist is new and when I added the song a couple hours ago I could listen to that specific song? Its available and is able to download and everything. But when I try to press it nothing happens and when I put ...
Hey, I can't play one certain song, my playlist is new and when I added the song a couple hours ago I could listen to that specific song? Its available and is able to download and everything. But whe...
Casual Listener
930 Views
1 replies
0 likes
O spotify para de funcionar quando começa a gravar um status no whatsapp ou um storie no instagram, como faço para consertar isso? Tenho um zenfone 3 ze520kl Android 8.0
O spotify para de funcionar quando começa a gravar um status no whatsapp ou um storie no instagram, como faço para consertar isso? Tenho um zenfone 3 ze520kl Android 8.0
333 Views
0 replies
0 likes
When my last music finished it dont s9kip next song whyyy
When my last music finished it dont s9kip next song whyyy
308 Views
0 replies
0 likes
Hey!A few days ago I updated the Spotify app on my phone (I have a Huawei P9), and ever since the app has been acting very strangely. I have Spotify Premium and I usually download a few playlists, especially those with the most songs I like so I don'...
Hey! A few days ago I updated the Spotify app on my phone (I have a Huawei P9), and ever since the app has been acting very strangely. I have Spotify Premium and I usually download a few pl...
703 Views
0 replies
1 likes
Hi,I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer.I have my own remixes in my mobile.I don't have a desktop computer (honestly, who needs one nowadays?), but all solutions i have...
Hi, I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer. I have my own remixes in my mobile. I don't have a desktop computer...
Casual Listener
1686 Views
2 replies
0 likes
When accessing the app, I get a black screen with a grey bar on top, as if the app is partially running. I can use my FB credentials to log in on PC, but this is what continually happens on my android. I've reinstalled the app numerous times to no av...
When accessing the app, I get a black screen with a grey bar on top, as if the app is partially running. I can use my FB credentials to log in on PC, but this is what continually happens on my ...
376 Views
0 replies
0 likes
I have a Google Pixel 2 running Android 8.1.0 and Spotify Premium. When activating and using the Equalizer function - every time a new song starts, it starts very loud for a brief moment, (like less than a half of a second) then the volume instantly ...
I have a Google Pixel 2 running Android 8.1.0 and Spotify Premium. When activating and using the Equalizer function - every time a new song starts, it starts very loud for a brief moment, (l...
Music Fan
23027 Views
6 replies
4 likes
