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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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local files

I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via the phone the timeline scrolls through the correct...

Newbie

I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via...

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Superuser Contribution ''this song is not available if you have the file on your computer you can import it''

Hey Spotify community.A quick backstory: I've had Spotify for a year before it came to my country (using VPN)and everything worked. But now, there are few tracks that are ''greyed out'' from my playlist, without the option to play it. When I click on...

Newbie

Hey Spotify community. A quick backstory: I've had Spotify for a year before it came to my country (using VPN) and everything worked. But now, there are few tracks that are ''greyed out'' from...

Julian

Moderator

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Superuser Contribution I have a new notification?

Take a look at the attached Pic please.Why is there a one and why doesnt it go away?I guessed it must be a new notification or such bit it just doesnt want to go away...Its so irritating..

Casual Listener

Take a look at the attached Pic please. Why is there a one and why doesnt it go away? I guessed it must be a new notification or such bit it just doesnt want to go away... Its so irritating..

Chris

Spotify

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Superuser Contribution Störung

Hallo, jedesmal wenn ich musik hören will. Und schon 10-20 liedwr durch habe geht spotify nicht mehr für ein paar stunden. Dann höre ich wideder und mitten im lied geht spotify wieder auf störung

Newbie

Hallo, jedesmal wenn ich musik hören will. Und schon 10-20 liedwr durch habe geht spotify nicht mehr für ein paar stunden.  Dann höre ich wideder und mitten im lied geht spotify wieder auf stör...

JulianA_Bogota

Roadie

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Superuser Contribution Impossible de naviguer sur l'app...

Bonjour, depuis un peu moins d'une semaine mon appli Spotify ne marche plus du tout correctement !Quand je me connecte sur l'accueil j'ai ce message qui s'affiche :"Désolé, une erreur s'est produite."Je ne peux lancer aucun titre dans ma bibliothèque...

Newbie

 Bonjour, depuis un peu moins d'une semaine mon appli Spotify ne marche plus du tout correctement ! Quand je me connecte sur l'accueil j'ai ce message qui s'affiche : "Désolé, une erreur s'est...

JulianA_Bogota

Roadie

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1 replies

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How to get music out of shuffle?

How do i get music out of shuffle the crossed arrows have disappeared 

Newbie

How do i get music out of shuffle the crossed arrows have disappeared 

gorkemdeemirel

Regular

333 Views

1 replies

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Cannot login in offline mode

Hi. I have a Problem sometimes with spotify. Once or twice a week it says wen i open it on my phone that i need internet connection to login. I am using spotify mostly in offline mode and this happened on my old phone HTC desire 626 and on my New pho...

Casual Listener

Hi.  I have a Problem sometimes with spotify.  Once or twice a week it says wen i open it on my phone that i need internet connection to login.  I am using spotify mostly in offline...

Nanjun92

Casual Listener

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2 replies

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Spotify on multiple devices

Hi, I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature. I have a question regarding that. If I am streaming music on my phone then someone else(ex. Brother) log...

Newbie

Hi,   I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature.    I have a question regarding t...

gorkemdeemirel

Regular

456 Views

1 replies

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My storage space

I have been using Spotify for two months now, I've kept my library very small, and have not downloaded anything to my phone. Sooooooo why is the app taking up 3GB?? Is there some way to change this? Can I reduce the amount of storage this app is usin...

Regular

I have been using Spotify for two months now, I've kept my library very small, and have not downloaded anything to my phone. Sooooooo why is the app taking up 3GB?? Is there some way to change this? ...

Elisa7joy

Regular

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Solved!! Album won't play on chromecast

Hi, Been having this issue for some time now. The album "NORI" by artist "Ronnie Flex" won't play on Chromecast. Friends are having the exact same issue on older Chromecast devices. I own a Chromecast Ultra myself.

Casual Listener

Hi,   Been having this issue for some time now. The album "NORI" by artist "Ronnie Flex" won't play on Chromecast. Friends are having the exact same issue on older Chromecast devices. I own a ...

Xeon2o3

Casual Listener

605 Views

1 replies

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Cannot log in on Android app

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil the task.

Newbie

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil...

gorkemdeemirel

Regular

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1 replies

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Solved!! Offline mode (unavailable now)

Hey, I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happening? And yes i am a premium user.Thanks in advance for any...

Newbie

Hey,  I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happen...

gorkemdeemirel

Regular

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Solved!! Spotify stopped because account is used by another unit

Hi. Since 2 days ago my spotify stop when I playing music after randomly 5 to 10 sec, and telling that my account is used by another unit. I have logged in to my account and changed my passsword and logged out for all unit. The problem is still there...

Casual Listener

Hi. Since 2 days ago my spotify stop when I playing music after randomly 5 to 10 sec, and telling that my account is used by another unit. I have logged in to my account and changed my passsword and ...

docl

Newbie

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Superuser Contribution No daily mix

Hey all, I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature. My app is up to date and I have tried to restart it of c...

Newbie

Hey all,  I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature...

MaríaCamila

Roadie

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1 replies

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Superuser Contribution Swiping left

Hello.When the screen "playlist radio based on" is up and you flick left to go to next song.Is it possible to continue playing the song and keep flicking left without it automatically starting??I like finding new music but get annoyed with flicking l...

Newbie

Hello. When the screen "playlist radio based on" is up and you flick left to go to next song. Is it possible to continue playing the song and keep flicking left without it automatically starting?? ...

Julian

Moderator

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My storage to SD card has disappeared?

It all started this morning...I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maximum amount of 3 devices to sign into at once..." and ...

Casual Listener

It all started this morning... I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maxi...

Epitrix

Casual Listener

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Superuser Contribution Se para la música sola

Recién abro la app y se pone super lenta incluso con red wifi y buena señal, luego de 1 minuto se para en pausa sola y tengo que volver a ponerla con mucha paciencia, por lo lenta. Ya reinicié, actualicé y nda sucede. Todo igual. Tengo spotify premiu...

Newbie

Recién abro la app y se pone super lenta incluso con red wifi y buena señal, luego de 1 minuto se para en pausa sola y tengo que volver a ponerla con mucha paciencia, por lo lenta. Ya reinicié, actua...

JulianA_Bogota

Roadie

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Superuser Contribution Cracking Sound on songs, when screen is off, samsung

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...

Newbie

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...

Julian

Moderator

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1 replies

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Carcking
Samsung galaxy S9+
screen off
sound
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Solved!! Need a guide for all the settings don't know anything about it those options on android

Where can I find a manual for the settings can't finde everythinghelp explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and there there is no equalizer

Casual Listener

Where can I find a manual for the settings can't finde everything help explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and t...

Joe

Community Legend

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Superuser Contribution App hogs phone storage, reinstall wont solve.

Spotify hogs gigs of phone memory and ive never gone into offline mode. Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once again. Very disappointed that this still happens on the plat...

Casual Listener

Spotify hogs gigs of phone memory and ive never gone into offline mode.  Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once aga...

dave11111

Casual Listener

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2 replies

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