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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1439 Views

0 replies

6 likes

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importar musicas

minha conta não aparece a opção importar musicas e eu sou premium 

Casual Listener

minha conta não aparece a opção importar musicas e eu sou premium 

Bittencourt

Spotify Star

718 Views

7 replies

0 likes

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Songs don't play through

Specific songs don't play on my phone. It pauses before the song starts and I have to press shuffle play in order to get it to work. Once the song starts, it plays for up to 10 seconds before crossfading and skipping to the next song. It only happens...

Newbie

Specific songs don't play on my phone.  It pauses before the song starts and I have to press shuffle play in order to get it to work. Once the song starts, it plays for up to 10 seconds before c...

421 Views

0 replies

0 likes

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Playing all songs of an artist, not in Android???

hi to all Spotify team!i have a problem/question and, i hope to find a solution! i m premium member and, when i try to listen all the discography of an artist, in shufle mode, i can't. I have read and a simiral topic, from an other user, he recived t...

Regular

hi to all Spotify team! i have a problem/question and, i hope to find a solution! i m premium member and, when i try to listen all the discography of an artist, in shufle mode, i can't. I have read ...

theokrommydas

Regular

416 Views

1 replies

0 likes

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Superuser Contribution I have a new notification?

Take a look at the attached Pic please.Why is there a one and why doesnt it go away?I guessed it must be a new notification or such bit it just doesnt want to go away...Its so irritating..

Casual Listener

Take a look at the attached Pic please. Why is there a one and why doesnt it go away? I guessed it must be a new notification or such bit it just doesnt want to go away... Its so irritating..

Chris

Spotify

2209 Views

4 replies

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Favori daily mix

Bonjour, hier j'ai utilisé les daily mix et j'ai liké les titres via le menu déroulant dandroid (la ou y'a les notifications) sauf que ça ne sauvegarde pas les titres dans la bibliothèque... alors que si on fait depuis l'application tout marche.. du ...

Newbie

Bonjour, hier j'ai utilisé les daily mix et j'ai liké les titres via le menu déroulant dandroid (la ou y'a les notifications) sauf que ça ne sauvegarde pas les titres dans la bibliothèque... alors qu...

309 Views

0 replies

0 likes

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Play queue has disappeared

The play queue no longer seems to be accessible so I can't tell what tracks are queued. It used to be accessible from the now playing screen, but clicking a track makes the whole screen concern the current track, with no reference to the play queue. ...

Casual Listener

The play queue no longer seems to be accessible so I can't tell what tracks are queued. It used to be accessible from the now playing screen, but clicking a track makes the whole screen concern the c...

375 Views

0 replies

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Songs starting part way in

Hi I have had a problem for a while with certain songs starting part way in. I know there's a cross fade on songs, it's not that, I'm talking minutes into a song. My current problem, Groove Armada - My Friend, starts at 1:23 rather than at the start ...

Casual Listener

Hi   I have had a problem for a while with certain songs starting part way in. I know there's a cross fade on songs, it's not that, I'm talking minutes into a song. My current problem, Groove ...

500 Views

0 replies

0 likes

Android
Songs Issues
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Android navigation buttons hidden in landscape mode

When using the new interface in landscape mode on my phone (and phablet in my car), the Android navigation buttons that are normally shown on the right side get hidden. And to make matters worse. Swiping to show them also selects the next track. Plea...

Newbie

When using the new interface in landscape mode on my phone (and phablet in my car), the Android navigation buttons that are normally shown on the right side get hidden. And to make matters worse. Swi...

562 Views

0 replies

0 likes

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Playing Spotify Playlist with NFC

Hi, I looked all over the internet and couldn't find a solution that worked for me.I have android, NFC Tools Pro app. I am trying to play a playlist (shuffle). So far, i was able to launch the playlist with URI task.Now i can't start playing the shuf...

Newbie

Hi,   I looked all over the internet and couldn't find a solution that worked for me. I have android, NFC Tools Pro app.   I am trying to play a playlist (shuffle).   So far, i ...

2860 Views

0 replies

1 likes

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No se encuentra lugar de almacenamiento

Tengo motorola moto g 2gen con android marshmallow. No puedo abrir spotify, dice que no encuentra lugar de almacenamiento. Desinstalo y vuelvo a instalar y nada. Que pasa?

Newbie

Tengo motorola moto g 2gen con android marshmallow. No puedo abrir spotify, dice que no encuentra lugar de almacenamiento. Desinstalo y vuelvo a instalar y nada. Que pasa?

DaniZB

Newbie

4228 Views

7 replies

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Unable to resume

Hello, I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume function after pausing that does not function. If I initiate a Goog...

Newbie

Hello,   I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume functio...

401 Views

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Solved!! Artist Radio: More Songs DON'T Load as You Listen

On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load. When I've listened to the initial list of songs the Radio just stops playing. Anyone know ho...

Casual Listener

On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load.  When I've listened to the init...

cplager

Regular

21237 Views

20 replies

8 likes

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Superuser Contribution App not working in the background.

Hello,I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can I do, I am paying for this service and its the same as youtbe.

Newbie

Hello, I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can  I do, I am paying...

Aimee_T

Roadie

683 Views

1 replies

0 likes

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Superuser Contribution Change of interface

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

Newbie

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

Aimee_T

Roadie

916 Views

1 replies

1 likes

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Superuser Contribution black screen when turning on

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and reinstalled a few times and still getting same issue....

Casual Listener

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and re...

Aimee_T

Roadie

409 Views

1 replies

0 likes

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Superuser Contribution Spotify keeps closing every time my phone goes into sleep mode

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying.

Newbie

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying. 

Aimee_T

Roadie

441 Views

1 replies

0 likes

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Superuser Contribution Cant search anything

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, loging out of app,deleting app, everything. If it hel...

Newbie

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, lo...

Aimee_T

Roadie

475 Views

1 replies

0 likes

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Superuser Contribution Cant log in on Spotify

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine and i have tried everything. Re-installing did it fo...

Casual Listener

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine a...

Aimee_T

Roadie

387 Views

1 replies

0 likes

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Superuser Contribution Several issues with playback

In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish a song and then not continue. It will show that it is still playi...

Newbie

In the last couple months I have started to have playback issues to the point I can't even really use Spotify.    The first is that sometimes while playing an artist radio, it will finish...

Aimee_T

Roadie

536 Views

1 replies

0 likes

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