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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 546 Views
  • 0 replies
  • 4 likes

Songs starting and stopping while playing

WHile in the car utilizing bluetooth, the songs are stopping and starting throughout the entire song. It's not only one song or artist. It's every song. I'm using Android 7.0. This is a recent development and has resulted in me turning off the app. I...

  • Casual Listener
  • WHile in the car utilizing bluetooth, the songs are stopping and starting throughout the entire song. It's not only one song or artist. It's every song. I'm using Android 7.0. This is a recent develo...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

songs play for 10 seconds!

I recently got a family premium package. after getting back into my account t the songs only play for around 10 seconds and stops? Anyone know how to fix this? I've logged out Every Where. restarted my phone.

  • Newbie
  • I recently got a family premium package. after getting back into my account t the songs only play for around 10 seconds and stops?    Anyone know how to fix this? I've logged out Every Wh...
  • 560 Views
  • 0 replies
  • 0 likes
  • 560 Views
  • 0 replies
  • 0 likes

Disabling suggested songs

I started using spotify on my samsung phone and I keep getting suggested songs while Im trying to listen to a specific artist.I looked up how to turn off suggested songs and everything said to turn off autoplay.I did that and the suggested songs stil...

  • Newbie
  • I started using spotify on my samsung phone and I keep getting suggested songs while Im trying to listen to a specific artist. I looked up how to turn off suggested songs and everything said to turn...
  • Bethany_Dawn
  • Community Legend
  • 1006 Views
  • 1 replies
  • 0 likes
  • autoplay
    Mobile
    suggested songs
  • 1006 Views
  • 1 replies
  • 0 likes

Daily Mix not really daily

Whenever I open a "Daily Mix" I get a new playlist. If I close it, and then go back to it, I get a new list of songs. Is this expected behaviour? It's not really a daily mix if it's a new playlist every time I look at it is it? Is it something like t...

  • Regular
  • Whenever I open a "Daily Mix" I get a new playlist.  If I close it, and then go back to it, I get a new list of songs.   Is this expected behaviour?   It's not really a daily mi...
  • Uscore
  • Regular
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Spotify app starts playing music randomly

Its happening a lot lately, i'm listening to music in the car for instance, i pause music, and a couple of seconds later music starts again with no handling of the device. I close the app and that fixes the issue but if i leave it open its almoast ce...

  • Newbie
  • Its happening a lot lately, i'm listening to music in the car for instance, i pause music, and a couple of seconds later music starts again with no handling of the device.   I close the app an...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

"You are set offline" "Please go online to connect Spotify"

Hey there, I'm facing a weird problem.Last night I was using Spotify with no problems in offline mod and with my phone gone in air mod (or how it's called in English, as I'm using in Turkish I'm translating everything on my own.)Anyways, I have falle...

  • Casual Listener
  • Hey there, I'm facing a weird problem.Last night I was using Spotify with no problems in offline mod and with my phone gone in air mod (or how it's called in English, as I'm using in Turkish I'm tran...
  • 558 Views
  • 0 replies
  • 0 likes
  • 558 Views
  • 0 replies
  • 0 likes

Downladed music is deleted

I have spotify student premium account and every now and then my songs are deleted. Does this have to do with the student account? I have automatic payment so i don't lose even a day without premium. I tried to not update the app (android) but it sti...

  • Newbie
  • I have spotify student premium account and every now and then my songs are deleted. Does this have to do with the student account? I have automatic payment so i don't lose even a day without premium....
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Trouble with repeating a song and loop.

Hello everybody, Since the new update I am no longer able to repeat songs neither to tag a loop. Does anyone else have the same problem? Could you solve it or is it just because of the new update? Thanks! J.

  • Newbie
  • Hello everybody,   Since the new update I am no longer able to repeat songs neither to tag a loop. Does anyone else have the same problem? Could you solve it or is it just because of the new u...
  • 449 Views
  • 0 replies
  • 1 likes
  • 449 Views
  • 0 replies
  • 1 likes

Parrot astroid NOT working any longer...

My parrot asteroid smart is no longer working with the Spotify app...It use Libspotify 12.1.134.gba1124f3Release Android-arm[parrot]Mobile I suspect Spotify has updated and is no longer backwards compatible...truly disappointing service in auto segme...

  • Casual Listener
  • My parrot asteroid smart is no longer working with the Spotify app... It use Libspotify 12.1.134.gba1124f3Release Android-arm[parrot]Mobile   I suspect Spotify has updated and is no longer ba...
  • Trucker
  • Newbie
  • 5003 Views
  • 17 replies
  • 3 likes
  • 5003 Views
  • 17 replies
  • 3 likes

Spotify no conecta

Hola! Desde hace 2 semanas vengo teniendo problemas para reproducir con Spotify Probé reinstalar, cambiar de Wifi, vaciando caché y nadaEn la pc todo funciona normalmente pero en el móvil noActualmente cuento con un S6 Edge con Android 7.0 con Spotif...

  • Newbie
  • Hola! Desde hace 2 semanas vengo teniendo problemas para reproducir con Spotify  Probé reinstalar, cambiar de Wifi, vaciando caché y nada En la pc todo funciona normalmente pero en el móvil no...
  • 555 Views
  • 0 replies
  • 0 likes
  • 555 Views
  • 0 replies
  • 0 likes

Eu já paguei o Premium só q ele tá free ainda

Eu já paguei o pacote Premium no computador mas eu uso no celular, e a mesma conta só q até agora não consigo usar minha conta Premium.Já fiz de tudoTenho até o comprovante de pagamento via boleto.Por favor alguém me ajude

  • Newbie
  • Eu já paguei o pacote Premium no computador mas eu uso no celular, e a mesma conta só q até agora não consigo usar minha conta Premium. Já fiz de tudo Tenho até o comprovante de pagamento via bolet...
  • Felpspaz
  • Newbie
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Storage on sd card

I update the application and now I don't see the option "store on sd card". I uninstalled and installed again but it remains the same, which can be wrong? Thanks!

  • Regular
  • I update the application and now I don't see the option "store on sd card". I uninstalled and installed again but it remains the same, which can be wrong? Thanks! 😘
  • nicolle_490
  • Regular
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

No puedo entrar a mi Playlist

tuve un problema con una de mis playlist, de la nada no me dejaba entrar, se quedaba en el icono de Cargando, no podia entrar ni agregar canciones, como si estuviera bloqueada, las demas playlist como si nada, decidi borrarla para internar recuperarl...

  • Newbie
  • tuve un problema con una de mis playlist, de la nada no me dejaba entrar, se quedaba en el icono de Cargando, no podia entrar ni agregar canciones, como si estuviera bloqueada, las demas playlist com...
  • 2117 Views
  • 0 replies
  • 3 likes
  • bloqueo
    playlist bloqueada
    recuperar playlist
  • 2117 Views
  • 0 replies
  • 3 likes

Visualización de la carátula como fondo del reproductor

Quiero usar el reproductor con la carátula del álbum de fondo como en la imagen pero ya no me sale ese reproductor y no sé cómo ponerlo

  • Newbie
  • Quiero usar el reproductor con la carátula del álbum de fondo como en la imagen pero ya no me sale ese reproductor y no sé cómo ponerlo
  • 657 Views
  • 0 replies
  • 2 likes
  • 657 Views
  • 0 replies
  • 2 likes

No puedo entrar porque mi cuenta estaba en modo offline

Mi teléfono se apagó cuando escuchaba Spotify con el modo offline. Encendí mi teléfono y al entrar a la app, me pidió iniciar sesión. Después de introducir el nombre de la cuenta y la contraseña, al pulsar el botón de "iniciar sesión" me apareció un ...

  • Newbie
  • Mi teléfono se apagó cuando escuchaba Spotify con el modo offline. Encendí mi teléfono y al entrar a la app, me pidió iniciar sesión. Después de introducir el nombre de la cuenta y la contraseña...
  • Priss2
  • Newbie
  • 757 Views
  • 1 replies
  • 1 likes
  • 757 Views
  • 1 replies
  • 1 likes

Fallo la reproducción de videos

Mi y dispositivo es una tablet alps m700 con android kitkat

  • Newbie
  • Mi y dispositivo es una tablet alps m700 con android kitkat
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
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Superuser Contribution My spotify storage its gone

I want change the Internal Storage to SD Card, but the storage configuration are gone... Sorry i'm brazillian, then the language of picture are Portuguese.. and sry for my bad english too... Also how can see Storage in portuguese : "Armazenamento" is...

  • Casual Listener
  • I want change the Internal Storage to SD Card, but the storage configuration are gone...     Sorry i'm brazillian, then the language of picture are Portuguese.. and sry for my bad englis...
  • nicolle_490
  • Regular
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Spotify Premium app on the Gear S3 - General Issues and workarounds after 3 months of use

I just got a new Android cell phone and Spotify came free for 6 months. Which version is that? I'm having crashes all the time or it stops them I go back and forth to fix it. This is crazy. How long have u guys been in business? Obviously you guys ha...

  • Newbie
  • I just got a new Android cell phone and Spotify came free for 6 months.  Which version is that?  I'm having crashes all the time or it stops them I go back and forth to fix it.  This i...
  • Melody
  • Spotify
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes