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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6399 Views

0 replies

7 likes

  • 6399 Views
  • 0 replies
  • 7 likes

Google assistant plays wrong Spotify song

Hello, I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists. I often get a different result than what is asked for. As an example I asked the ...

Casual Listener

Hello,   I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists.   I often...

895 Views

0 replies

1 likes

Google Assistant
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  • 1 likes

2015 Civic -- "00" in front of song title?

What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.

Casual Listener

What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.    

550 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

New phone - copying all com.spotify.music folder

Hello, I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location. However i am still asked for password.If all fodlers are the same, shouldn't the new phone login without asking a passw...

Newbie

Hello,   I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location.  However i am still asked for password. If ...

jsannn

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Notification on the icon

Hi What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing, but it's starting to get realy annoying. Would appreciate ...

Newbie

Hi   What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing...

Jon_UK

Roadie

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
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Now Playing Screen - No shuffle/loop option?

I noticed yesterday that the shuffle/loop buttons on the Now Playing screen of the Android mobile app v8.4.45.633 armV7 are no longer present. This kinda screws with how I use Spotify, in that I mainly listen to a playlist on shuffle but occasionally...

Casual Listener

I noticed yesterday that the shuffle/loop buttons on the Now Playing screen of the Android mobile app v8.4.45.633 armV7 are no longer present. This kinda screws with how I use Spotify, in that I...

934 Views

0 replies

17 likes

  • 934 Views
  • 0 replies
  • 17 likes

Can't login on app

I recently went to use my spotify app and had been logged out for some reason. I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to login. Either the username or password is incorrect" I also ...

Casual Listener

I recently went to use my spotify app and had been logged out for some reason.   I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to ...

Bamboofan27

Newbie

588 Views

2 replies

0 likes

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Spotify turns off after leaving the app

I usually open Spotify start my mix and then close the app and i still can hear the music because there was some sort of notification that let me change the song or pause it, but know i can't, as soon as i close the app the music stops and i can't he...

Newbie

I usually open Spotify start my mix and then close the app and i still can hear the music because there was some sort of notification that let me change the song or pause it, but know i can't, as soo...

songassistant

Composer

4070 Views

2 replies

1 likes

  • 4070 Views
  • 2 replies
  • 1 likes

cant get back, beta for spotify

cant get back my spotify beta version on my andriod. is there another beta version?

Newbie

cant get back my spotify beta version on my andriod. is there another beta version?

284 Views

0 replies

0 likes

  • 284 Views
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Home and Radio Tab not working

Hello,Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not able to perform that.Anyone knows why and how to fix it?...

Newbie

Hello, Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not abl...

Guideal

Newbie

477 Views

1 replies

0 likes

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Solved!! Android app is horrible after purchasing Premium

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "Sorry, something went wrong. - That didn't work. Plea...

Music Fan

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "So...

iGrasmat

Music Fan

1474 Views

8 replies

0 likes

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  • 8 replies
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Local files won't download on my Android device

This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed. I have some local files on my computer, that play on desktop - no problem. I put the songs into a playlist, and make it offline. No problem. I tr...

Regular

This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed.    I have some local files on my computer, that play on desktop - no problem. I pu...

Myggdreper

Regular

865 Views

5 replies

0 likes

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Small bug when I manually start a song

Hey! In my Motorola Moto x4 (normal version, not android one), there's a small bug when I manually start or change songs. Can somebody help?

Casual Listener

Hey!   In my Motorola Moto x4 (normal version, not android one), there's a small bug when I manually start or change songs. Can somebody help?

ticked_off

Casual Listener

950 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

PROBLEM WITH DOWNLOADS

Hello, I´ve got an spoty premium account and when I try to download a playlist, the % of the downloads gets stuck. I´ve tried with different playlist but the problem persist. I got an android smartphone and even I´ve erased the memory but it doesn´t ...

Newbie

Hello,   I´ve got an spoty premium account and when I try to download a playlist, the % of the downloads gets stuck. I´ve tried with different playlist but the problem persist. I got an androi...

songassistant

Composer

432 Views

1 replies

1 likes

  • 432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't buy premium in Israel

The app doesn't let me pay for the premium via PayPal or credit card Which work internationally

Casual Listener

The app doesn't let me pay for the premium via PayPal or credit card Which work internationally

Alfredo

Roadie

629 Views

1 replies

0 likes

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App Requires Data Clear if Logged Out While Offline

Steps to Reproduce:1. Login successfully.2. Enable Offline mode.3. Close app and reboot device.4. The app must now be in a logged-out state. I'm not entirely sure how to accomplish this - I experience this issue on every reboot because of the Android...

Casual Listener

Steps to Reproduce: 1. Login successfully. 2. Enable Offline mode. 3. Close app and reboot device. 4. The app must now be in a logged-out state. I'm not entirely sure how to accomplish this - I e...

songassistant

Composer

503 Views

1 replies

0 likes

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Guardar album sin tener canciones sueltas

Buenas tardes¿Se puede guardar un album como favorito sin tener todas sus canciones sueltas en la biblioteca de canciones? Es decir, tenerla solo en "albumes" Gracias!!!

Newbie

Buenas tardes ¿Se puede guardar un album como favorito sin tener todas sus canciones sueltas en la biblioteca de canciones? Es decir, tenerla solo en "albumes"   Gracias!!!

ab-995

Composer

1887 Views

1 replies

2 likes

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  • 1 replies
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Facebook Login not working on Android

I changed my Facebook password and was logged out of my Spotify account on my Android phone. I've kept trying to login through Facebook repeatedly, but it keeps saying "A Facebook error has occurred. Please try again later". I've changed my password ...

Newbie

I changed my Facebook password and was logged out of my Spotify account on my Android phone. I've kept trying to login through Facebook repeatedly, but it keeps saying "A Facebook error has occurred....

JohnHoulderUK

Casual Listener

1591 Views

1 replies

0 likes

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  • 1 replies
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Music playlist half available

Hello blokes, I've just noticed today that a majority of my songs on an old playlist are grayed out, but if I search for the song individually, I find it (with a slightly different title and artist) and it's able to play. It's like someone is messing...

Visitor

Hello blokes,   I've just noticed today that a majority of my songs on an old playlist are grayed out, but if I search for the song individually, I find it (with a slightly different title and...

gioviskius

Casual Listener

1378 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes