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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5678 Views

0 replies

7 likes

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  • 7 likes

Not able to login through username

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me.

Newbie

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me. 

ab-995

Composer

400 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Why my Spotify App don't have Radio

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

Newbie

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

phan_times

Community Legend

1316 Views

1 replies

0 likes

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Solved!! Code

Logic presale tickets are asking for a code from spotify I can not find it.

Casual Listener

Logic presale tickets are asking for a code from spotify I can not find it.

phan_times

Community Legend

691 Views

3 replies

0 likes

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  • 0 likes

"Listening to Spotify" doesn't show on discord when I use Android version of Spotify

Do I need to yell at discordapp or Spotify about this subject? Because the thing that says "listening to Spotify" doesn't show on discord when I listen to Spotify on my Android device.

Casual Listener

Do I need to yell at discordapp or Spotify about this subject? Because the thing that says "listening to Spotify" doesn't show on discord when I listen to Spotify on my Android device.

Hajaky

Newbie

40089 Views

3 replies

9 likes

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  • 3 replies
  • 9 likes

Unable to log in

I can't seem to be able to log in into my account. I enter the right email address and password and press log in, the button changes to "logging in" and then switches back to "log in" after a couple of seconds with no error message or anything else. ...

Newbie

I can't seem to be able to log in into my account. I enter the right email address and password and press log in, the button changes to "logging in" and then switches back to "log in" after a couple ...

LuxCeleste

Newbie

491 Views

1 replies

0 likes

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  • 1 replies
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2 accounts

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spotify accounthe I'm not using?

Visitor

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spot...

user-removed

Not applicable

606 Views

2 replies

0 likes

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Solved!! Spotify Connect - Pausing & Sputtering Randomly on Samsung Multiroom R3

Hi guys. I need some help with a Spotify Connect issue. I have a Samsung WAM3500 (Radiant R3) Multiroom Speaker that supports Spotify Connect. It works perfectly when streaming from the Windows 10 Spotify app to the speaker. However, when trying to s...

Visitor

Hi guys. I need some help with a Spotify Connect issue.   I have a Samsung WAM3500 (Radiant R3) Multiroom Speaker that supports Spotify Connect. It works perfectly when streaming from the Wind...

user-removed

Not applicable

1544 Views

1 replies

0 likes

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Only plays the last few songs added

Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled. Nothing else in my library (hundreds of songs) plays. I have looked th...

Newbie

Hello all   I don't use playlists.  I just hit the "save" button on songs, and then let them all shuffle right in my library.  Recently only the last 10 songs I've added are shuffled...

430 Views

0 replies

0 likes

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Reinstall using current album list.

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal memory, to gether with nearly 1GB stored on my externa...

Regular

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal mem...

athegn

Regular

650 Views

2 replies

0 likes

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Superuser Contribution local files not being downloaded to my phone

i put a list of local files together that i normally listen to in other playlists but those aren't offline lists but i want to listen to those songs while i'm out too but when i purged my spotify data on my phone too clear some space i wasn't able to...

Casual Listener

i put a list of local files together that i normally listen to in other playlists but those aren't offline lists but i want to listen to those songs while i'm out too but when i purged my spotify dat...

Alfredo

Roadie

1120 Views

3 replies

0 likes

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Solved!! Randomly stops playing

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...

Regular

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...

LoganHelps

Composer

9041 Views

3 replies

0 likes

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Unable to launch discover weekly playlist with Google assistamt

Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover weekly or a daily mix playlist. I'm French so I ask it to listen to p...

Music Fan

Hi,  With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works.  But I'm unable to tell it to listen to the playlist discover week...

466 Views

0 replies

1 likes

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Solved!! Will downloaded extreme quality songs be availble when premium cancalled?

Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?

Newbie

Hey,    I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...

Joe

Community Legend

709 Views

1 replies

0 likes

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Connecting with google assistant

I am using Samsung S7 and just installed Spotify.When I go to the music setting menu in Google assistant, it only lists Google play as an option.Why can't I see Spotify on the list?I have set the account of Spotify to be the same as my google account...

Newbie

I am using Samsung S7 and just installed Spotify. When I go to the music setting menu in Google assistant, it only lists Google play as an option. Why can't I see Spotify on the list? I have set t...

420 Views

0 replies

0 likes

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Superuser Contribution Cant login with correct email and pass nor with facebook

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...

Casual Listener

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...

Melody

Spotify

768 Views

5 replies

0 likes

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Local files are missing album art on my Android

I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. It's annoying seeing a grey generic picture on all ...

Music Fan

I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. ...

Joe

Community Legend

1726 Views

7 replies

0 likes

album art
Android 7.1
Local files for Spotify Mobile
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Since latest update it doesn't work on note 8

The latest update for android which I received on March 8 will not boot up on my note 8. I have Uninstalled, reinstalled, removed the memory card, tried different accounts. Works great on my wife's S8+ but once you log in on the note 8 the screen goe...

Newbie

The latest update for android which I received on March 8 will not boot up on my note 8.  I have Uninstalled, reinstalled, removed the memory card, tried different accounts.  Works great on...

372 Views

0 replies

3 likes

  • 372 Views
  • 0 replies
  • 3 likes

Musicas travando, app crashando

Faz um bom tempo que uso o spotify e no comeco vi que era muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao param, app travando e fechando quando baixa musica entao...

Casual Listener

Faz um bom tempo que uso o spotify e no comeco vi que era  muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao...

1135 Views

0 replies

5 likes

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  • 0 replies
  • 5 likes

Radio function not there

Hi, I have spotify on my ipad and at the bottom of the screen is a radio button. I have now downloaded spotify on my samsung galaxy s6 and there is no radio button at the bottom of the screen. Is this normal that the andriod app does not have the rad...

Casual Listener

Hi,   I have spotify on my ipad and at the bottom of the screen is a radio button. I have now downloaded spotify on my samsung galaxy s6 and there is no radio button at the bottom of the scree...

dinomight

Spotify Star

773 Views

3 replies

0 likes

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Memoria interna

Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria

Casual Listener

Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria

Domysp

Casual Listener

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes