Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3707 Views

0 replies

4 likes

  • 3707 Views
  • 0 replies
  • 4 likes

Ai DJ plays the same songs

The digital AI DJ continues to play the same songs even after closing the app, or staring it again, or clicking the DJ button. It always plays the same songs in the same order. I’ve tried it on multiple devices. I’ve yet to sign out and sign back in ...

Newbie

The digital AI DJ continues to play the same songs even after closing the app, or staring it again, or clicking the DJ button. It always plays the same songs in the same order. I’ve tried it on multi...

SlyOne

Casual Listener

2930 Views

2 replies

13 likes

  • 2930 Views
  • 2 replies
  • 13 likes

I can't listen downloaded music offline

For the past 2 weeks i have been unable to play music offline without Internet. I have tried all the possible solutions including deleting cache and data, putting it on offline mode and even reinstalling the app. But i am still facing that problem.Pl...

Newbie

For the past 2 weeks i have been unable to play music offline without Internet. I have tried all the possible solutions including deleting cache and data, putting it on offline mode and even reinstal...

michelecs

Visitor

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

URGENT- HIDE A SONG - Why did you remove it Spotify?!

Spotify developers, Add back our "Hide a Song/Artist" (previously "dislike") button to the Desktop/Mobile apps! Been a power user of this service for over 10 years now and you continue to keep trying to re-imagine how to F with our ability to remove ...

Regular

 Spotify developers,   Add back our "Hide a Song/Artist" (previously "dislike") button to the Desktop/Mobile apps! Been a power user of this service for over 10 years now and you continue...

Ravinwood

Newbie

1060 Views

7 replies

21 likes

Dislike artist or song on ios
Dislike Button
Hide song feature
  • 1060 Views
  • 7 replies
  • 21 likes

Impossible d'ouvrir playlist titres likés

Bonjour.Cela fait bientôt 2 semaines qu'il m'est impossible d'ouvrir la playlist des titres likés sur mon smartphones mais aucun soucis quand je tente de le faire avec mon pc. Mon smartphone est un Samsung s21+ avec la dernière version logiciel ainsi...

Newbie

Bonjour. Cela fait bientôt 2 semaines qu'il m'est impossible d'ouvrir la playlist des titres likés sur mon smartphones mais aucun soucis quand je tente de le faire avec mon pc. Mon smartphone est un...

673 Views

0 replies

1 likes

  • 673 Views
  • 0 replies
  • 1 likes

Spotify causing Sony Bravia TV to switch off

Similar to the Fire TV issues Spotify closes and switches off my Sony Bravia TV after 14 minutes. The model is XR65A84KU and purchased 3 months ago. The problem started about 6 days ago. I have tried the usual resets and clearing the cache etc but pr...

Casual Listener

Similar to the Fire TV issues Spotify closes and switches off my Sony Bravia TV after 14 minutes. The model is XR65A84KU and purchased 3 months ago. The problem started about 6 days ago. I have tried...

HellsBells24

Music Fan

999 Views

3 replies

1 likes

  • 999 Views
  • 3 replies
  • 1 likes

Widget colors depending on albums

Hello, the spotify widget used to change colors depending of what I was listening but now it's frozen on one color, is it possible to change this ? Like on my Xiaomi Redmi 11, it's changing depending of what im listening but on my S21 Ultra, it's jus...

Casual Listener

Hello, the spotify widget used to change colors depending of what I was listening but now it's frozen on one color, is it possible to change this ?   Like on my Xiaomi Redmi 11, it's changing ...

299 Views

0 replies

1 likes

  • 299 Views
  • 0 replies
  • 1 likes

iOS app - now playing description.

Hi,why on Earth did you change the description of what's currently playing from "[song's name] radio" to "playing recommended songs for you"?Now I have no idea to what artist or song these receommnedation are for!Please stop making changes just for t...

Casual Listener

Hi, why on Earth did you change the description of what's currently playing from "[song's name] radio" to "playing recommended songs for you"? Now I have no idea to what artist or song these receom...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Why can’t I sort within personal playlists on my iPhone

Hi,i have one playlist, “starred”, which has all my saved songs. Don’t judge. Previously I could sort by pulling down on the playlist header, which would reveal a menu bar at the top with a search box at left and a sort pull-down at rigjt. A week ago...

Casual Listener

Hi, i have one playlist, “starred”, which has all my saved songs.  Don’t judge. Previously I could sort by pulling down on the playlist header, which would reveal a menu bar at the top with a s...

Zebranapper

Casual Listener

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

My friends say they cannot find my account

I saw this topic before and nobody can resolve this? My friends can not search nor find me on Spotify. My public user name is simply my full name so everyone should be able to find me. I am invisible! And also, when I search friends connected on face...

Newbie

I saw this topic before and nobody can resolve this? My friends can not search nor find me on Spotify. My public user name is simply my full name so everyone should be able to find me. I am invisible...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Retrieving My Playlist from my Duo account???!!!/????

I recently just upgraded to My student account and I was the primary account holder. My gf was on my duo account with me. Since I did this she was booted from spotify and now we are trying to figure out how to get them.....Any help would be greatly a...

Newbie

   I recently just upgraded to My student account and I was the primary account holder.  My gf was on my duo account with me.  Since I did this she was booted from spotify and now...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Please, stop the publicity in Brazilian language in PORTUGAL.

In Portugal our language is European Portuguese. Brazil the language is Portuguese from Brazil. They are two totally different countries, with different official languages and with an Atlantic Ocean between us. Just to be aware, our children in Portu...

Visitor

In Portugal our language is European Portuguese. Brazil the language is Portuguese from Brazil.   They are two totally different countries, with different official languages and with an Atlant...

biamon

Newbie

302 Views

2 replies

2 likes

  • 302 Views
  • 2 replies
  • 2 likes

Solved!! We can no longer customize our playlist order

I'll try to keep this short. I've been using Spotify for 11 years and have over 300 playlists. I organize them based on relevance and theme to help me better find them. for example, at the bottom of the list is live shows I've seen with the setlists ...

Newbie

       I'll try to keep this short. I've been using Spotify for 11 years and have over 300 playlists. I organize them based on relevance and theme to help me better find them. for...

tayllah

Casual Listener

408 Views

3 replies

3 likes

  • 408 Views
  • 3 replies
  • 3 likes

[iOS] Spotify on iOS can't share lyrics to Whatsapp?

Hello, I just move from android device to iOS device and found that I there is no sharing lyric button to Whatsapp chat or status. Is it by design or just a bug on my end? Does anyone having a same issue? Thank you

Casual Listener

Hello, I just move from android device to iOS device and found that I there is no sharing lyric button to Whatsapp chat or status. Is it by design or just a bug on my end? Does anyone having a same i...

SS9796

Visitor

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Better Playlist Organisation; Navigation. Stop Removing Features and Add Some Instead

This isn't necessarily about a specific feature. Rather multiple. Or rather, the fact that multiple features on Spotify have been removed, with no substitute put in its place. A few examples: - Android: Being able to swipe up while at the top of a pl...

Music Fan

This isn't necessarily about a specific feature. Rather multiple. Or rather, the fact that multiple features on Spotify have been removed, with no substitute put in its place. A few examples: &nbsp...

Edwin71

Music Fan

1263 Views

5 replies

7 likes

App & Features
  • 1263 Views
  • 5 replies
  • 7 likes

Liked Heart

Please bring back the heart like button for liking a song, it was one of the most iconic things about Spotify and it was easier to tell what songs i’ve liked when i’m seeing a playlist. BRING BACK THE HEART ICON

Visitor

Please bring back the heart like button for liking a song, it was one of the most iconic things about Spotify and it was easier to tell what songs i’ve liked when i’m seeing a playlist. BRING BACK TH...

david0403

Newbie

482 Views

4 replies

6 likes

  • 482 Views
  • 4 replies
  • 6 likes

Solved!! icons in playlist

Suddenly my long column of playlists is all out of order and full of thumbnails instead of just words. How do I get rid of the thumbnails and just go back to the names, and why did they suddenly go out of order?

Regular

Suddenly my long column of playlists is all out of order and full of thumbnails instead of just words. How do I get rid of the thumbnails and just go back to the names, and why did they suddenly go o...

nlwros1

Casual Listener

3265 Views

4 replies

0 likes

  • 3265 Views
  • 4 replies
  • 0 likes

Collaborative playlists rights totally inconsistent

I have roughly 30 playlists shared with my friend. But we have constantly problems that she see it differently than me (e.g. I share something, invite her as collaborator, I see it as collaborative, I see her icon there as collaborator, but she does ...

Newbie

I have roughly 30 playlists shared with my friend. But we have constantly problems that she see it differently than me (e.g. I share something, invite her as collaborator, I see it as collaborative, ...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Desktop: Why can't I browse my own library in full screen anymore?

Suddenly, with the latest update, my entire library (artists, albums, playlists) is stuffed into the sidebar. I don't want this! Why can we not browse it in full screen anymore? At least give users the choice. Now a big chunk of the display is wasted...

Regular

Suddenly, with the latest update, my entire library (artists, albums, playlists) is stuffed into the sidebar. I don't want this! Why can we not browse it in full screen anymore? At least give users t...

snikoyo

Newbie

2281 Views

7 replies

19 likes

Desktop
sidebar
Update
  • 2281 Views
  • 7 replies
  • 19 likes

How do I download a song on S23???

How do I download a song on a Samsung Galaxy S23 Ultra??? I'm trying to set a song as a ringtone & it's driving me INSANE!!! Samsung Support is NO help, either! PLEASE, help!!!

Casual Listener

How do I download a song on a Samsung Galaxy S23 Ultra??? I'm trying to set a song as a ringtone & it's driving me INSANE!!! Samsung Support is NO help, either! PLEASE, help!!!

ChooseAGoodUsername

Roadie

4028 Views

3 replies

0 likes

  • 4028 Views
  • 3 replies
  • 0 likes