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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 855 Views
  • 0 replies
  • 2 likes
  • 855 Views
  • 0 replies
  • 2 likes

Listening Activity and Streams

Hey guys, I'm kinda late to the game and just learned that streams on private session don't count towards the artist's streams... I knew that it didn't count for Spotify wrapped but I had no idea that it didn't count for the artist's stats either ( t...

  • Newbie
  • Hey guys, I'm kinda late to the game and just learned that streams on private session don't count towards the artist's streams... I knew that it didn't count for Spotify wrapped but I had no idea tha...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

No me deja activar CANVA

en mi aplicación de spotify no me aparece la opcion para activar canvas, en ningun lado. Ya probe algunos metodos y nada. En play store me dice que tengo la ultima actualización. Mi celular dispone de Android 13 y One Ui 5.1

  • Newbie
  • en mi aplicación de spotify no me aparece la opcion para activar canvas, en ningun lado. Ya probe algunos metodos y nada. En play store me dice que tengo la ultima actualización. Mi celular dispone d...
  • 697 Views
  • 0 replies
  • 1 likes
  • 697 Views
  • 0 replies
  • 1 likes

I want the Heart Button back

I would like to use the heart symbol again instead of the plus symbol. the basic function to add new music instantly in a very easily accessible playlist no matter what categories, playlists, create for me mix playlists, song radios, discover categor...

  • Casual Listener
  • I would like to use the heart symbol again instead of the plus symbol. the basic function to add new music instantly in a very easily accessible playlist no matter what categories, playlists, create ...
  • 1475 Views
  • 0 replies
  • 5 likes
  • 1475 Views
  • 0 replies
  • 5 likes

Payment

Spotify deduct 2 x in a month Both are the same amount they have diffrent references one is spotify the other one is otify let me know with whom I can be in contact regarding this.

  • Visitor
  • Spotify deduct 2 x in a month  Both are the same amount they have diffrent references one is spotify the other one is otify  let me know with whom I can be in contact regarding this. 
  • Prague
  • Spotify Star
  • 2437 Views
  • 1 replies
  • 1 likes
  • 2437 Views
  • 1 replies
  • 1 likes

потерял аккаунт

помогите, потерял аккаунт, а там была премиум подписка до 11 марта, не могу найти почту и восстановить, что делать?

  • Visitor
  • помогите, потерял аккаунт, а там была премиум подписка до 11 марта, не могу найти почту и восстановить, что делать?
  • Prague
  • Spotify Star
  • 3749 Views
  • 1 replies
  • 1 likes
  • 3749 Views
  • 1 replies
  • 1 likes

I CAN'T ENTER THE APP

Every time I want to enter the app it stays gray right after showing the logo. Can't play music, can't do ANYTHING. I have premium and I have been a customer for more than a year. I have more than three thousand songs downloaded so I don't want to un...

  • Newbie
  • Every time I want to enter the app it stays gray right after showing the logo. Can't play music, can't do ANYTHING. I have premium and I have been a customer for more than a year. I have more than th...
  • Prague
  • Spotify Star
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Discrimination in ads

There is an ad on (German) spotify and I think it's really offensive. How do I block it? I tried but apparently you just can block content (podcast, music etc.), or do I miss something?

  • Newbie
  • There is an ad on (German) spotify and I think it's really offensive. How do I block it? I tried but apparently you just can block content (podcast, music etc.), or do I miss something?
  • Prague
  • Spotify Star
  • 171 Views
  • 1 replies
  • 1 likes
  • 171 Views
  • 1 replies
  • 1 likes

shuffle not working

having selected “shuffle” everything stops after only a few songs in a playlist have been played

  • Casual Listener
  • having selected “shuffle” everything stops after only a few songs in a playlist have been played
  • Prague
  • Spotify Star
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Liking Songs Update Feedback

I am fine with the new update to “add” songs instead of liking them, but right now there is now way to know if a song is already added unless you have it in big view or swipe to check, which brings up the “add to playlist” screen if already added. Be...

  • Newbie
  • I am fine with the new update to “add” songs instead of liking them, but right now there is now way to know if a song is already added unless you have it in big view or swipe to check, which brings u...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Superuser Contribution Alcanzó límite de dispositivos y no me deja descargar

No me deja descargar música AYUDAAA!!!alcanzó el límite de dispositivos alguien que me ayude

  • Casual Listener
  • No me deja descargar música AYUDAAA!!! alcanzó el límite de dispositivos  alguien que me ayude 
  • Argylevanz13921
  • Newbie
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Mother's day subscription offer

I just want to to know that when there is a special occasion like mother's day, the prompt to send a gift can make someone happy or upset if their Mum has passed. I understand that you don't have that information, but thought you should know

  • Visitor
  • I just want to to know that when there is a special occasion like mother's day, the prompt to send a gift can make someone happy or upset if their Mum has passed. I understand that you don't have tha...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Need to add duplicate songs for workout, but can’t! Why

I used to build playlists with an occasional duplicate song (to work the other side of my body/other leg etc) so I wouldn’t have to count out beats twice, now I can’t add the same song and have to stop and replay the song. Why is this? This is a big ...

  • Visitor
  • I used to build playlists with an occasional duplicate song (to work the other side of my body/other leg etc) so I wouldn’t have to count out beats twice, now I can’t add the same song and have to st...
  • 71 Views
  • 0 replies
  • 2 likes
  • 71 Views
  • 0 replies
  • 2 likes

Home page is broken (both mobile and pc)

As it is seen in the first picture, Spotify mobile app shows your recently played playlists, artists, albums or singles as 6 mini boxes. However, as you can see in both mobile and pc screenshots, second and third pictures, it is not seen anyways. I'v...

kajeni_4-1679160260789.jpeg kajeni_5-1679160310520.png kajeni_6-1679160373095.jpeg
  • Newbie
  • As it is seen in the first picture, Spotify mobile app shows your recently played playlists, artists, albums or singles as 6 mini boxes. However, as you can see in both mobile and pc screenshots, sec...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Bring back New Episodes folder!!

As of today, my app updated and I no longer have the New Episodes folder. I have the Your Episodes folder but it's only for stuff I've downloaded/kept. Now with the new update you have to hit the bell button, then click podcasts, then click unplayed....

  • Casual Listener
  • As of today, my app updated and I no longer have the New Episodes folder. I have the Your Episodes folder but it's only for stuff I've downloaded/kept. Now with the new update you have to hit the bel...
  • Bstroth
  • Newbie
  • 1134 Views
  • 4 replies
  • 8 likes
  • 1134 Views
  • 4 replies
  • 8 likes

See Ya

After years and years of subscribing to Spotify both directly and via Vodafone I'm off My Spotify (via Vodafone Entertainment} is coming to an end so I thought I'd see what Amazon Music HD was like, with is's FLAC Its come so far in a year, most of w...

  • Newbie
  • After years and years of subscribing to Spotify both directly and via Vodafone I'm off   My Spotify (via Vodafone Entertainment} is coming to an end so I thought I'd see what Amazon Music HD w...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

App layout

The Spotify app Home Screen layout has changed without being updated. It appears to be an attempt to look something like tic tock. It’s very annoying and difficult to navigate to something I actually want to listen to. Don’t make Spotify into some an...

  • Visitor
  • The Spotify app Home Screen layout has changed without being updated. It appears to be an attempt to look something like tic tock. It’s very annoying and difficult to navigate to something I actually...
  • wasniowskid
  • Casual Listener
  • 552 Views
  • 5 replies
  • 17 likes
  • 552 Views
  • 5 replies
  • 17 likes

Spotify Lite needs more recognition

Spotify Lite should be available worldwide. Although my phone can run the regular Spotify app with no issues, I still prefer Spotify Lite because, in my opinion, it is simpler and more straightforward. Additionally, I strongly believe that Spotify Li...

  • Visitor
  • Spotify Lite should be available worldwide. Although my phone can run the regular Spotify app with no issues, I still prefer Spotify Lite because, in my opinion, it is simpler and more straightforwar...
  • 288 Views
  • 0 replies
  • 2 likes
  • 288 Views
  • 0 replies
  • 2 likes

Spotify Connect not showing on my Android TV

I just purchase and android tv for my entertainment. I always used my Spotify Connect use it with my Sonos play 1. for my iPhone and Android phone, everything is perfect.I love to see the lyrics and album cover in bigger screen that is why I want con...

  • Newbie
  • I just purchase and android tv for my entertainment. I always used my Spotify Connect use it with my Sonos play 1. for my iPhone and Android phone, everything is perfect. I love to see the lyrics an...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Why is it that i can’t search for a song in my playlist and why I can’t change myorder of my playlod

I think the app updated and removed the feature of searching for a song in your playlist and also gave me no option to change the order of my playlist

  • Casual Listener
  • I think the app updated and removed the feature of searching for a song in your playlist and also gave me no option to change the order of my playlist 
  • Soxcox
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes