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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 773 Views
  • 0 replies
  • 2 likes
  • 773 Views
  • 0 replies
  • 2 likes

Friends Activity screen not resizing anymore

With the newest Spotify update it does not allow you to resize the Friends Activity portion of the screen. I've done a clean reinstall of the app and tried it on different computers with the same issue. The only options are to hide the Friends Activi...

  • Music Fan
  • With the newest Spotify update it does not allow you to resize the Friends Activity portion of the screen. I've done a clean reinstall of the app and tried it on different computers with the same iss...
  • shadowsba
  • Visitor
  • 376 Views
  • 1 replies
  • 3 likes
  • 376 Views
  • 1 replies
  • 3 likes

[Web Player][Search] having a search on your own playlist when you make a playlist

having a personal search bar on you playlist if you can find the song that's on your playlist instead of researching in up and i had to make many to get it on the app and features so you can see it and i hope this will happen this is my best ideal i ...

  • Roadie
  • having a personal search bar on you playlist if you can find the song that's on your playlist instead of researching in up    and i had to make many to get it on the app and features so y...
  • 121 Views
  • 0 replies
  • 2 likes
  • 121 Views
  • 0 replies
  • 2 likes

My recently played list is not updated

My recently played song is updated,but recently played album is not updated.

  • Casual Listener
  • My recently played song is updated, but recently played album is not updated.
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

My audio day is not showing up in my Spotify wrapped

My audio day is not showing up in my Spotify wrapped. I was hoping to get some assistance and figure this out, thank you!

  • Visitor
  • My audio day is not showing up in my Spotify wrapped. I was hoping to get some assistance and figure this out, thank you! 
  • Kkkkkkkkkkkkkkkk
  • Casual Listener
  • 17970 Views
  • 19 replies
  • 31 likes
  • 17970 Views
  • 19 replies
  • 31 likes

My 2022 Wrapped story didn't give me a personality type

Hi, I've got my 2022 wrapped and all the stories, watched them all to the end and there was no story with my wrapped personality type. Everyone else i know was given theirs in the 2nd last slide/story. Just wondering if there's a reason for this or i...

  • Visitor
  • Hi, I've got my 2022 wrapped and all the stories, watched them all to the end and there was no story with my wrapped personality type. Everyone else i know was given theirs in the 2nd last slide/stor...
  • Kkkkkkkkkkkkkkkk
  • Casual Listener
  • 544 Views
  • 1 replies
  • 1 likes
  • 544 Views
  • 1 replies
  • 1 likes

Missing Spotify wrapped Slides

I recived my spotify wrapped but I seem to be missing some slides that others recived. I have the basics like Top artist and Top songs but I didn’t recive slides such as “Seize the Day” and Audio Day. Do I just not get these?

  • Newbie
  • I recived my spotify wrapped but I seem to be missing some slides that others recived. I have the basics like Top artist and Top songs but I didn’t recive slides such as “Seize the Day” and Audio Day...
  • Kkkkkkkkkkkkkkkk
  • Casual Listener
  • 2266 Views
  • 8 replies
  • 8 likes
  • 2266 Views
  • 8 replies
  • 8 likes

Spotify in car

I have a problem hearing music in the car. I am connected because I see the name of the song, artist, and on phone app shows I am using the car's device. I can hear radio and incoming calls, but not Spotify. Have re-installed app, unpaired and paired...

  • Newbie
  • I have a problem hearing music in the car. I am connected because I see the name of the song, artist, and on phone app shows I am using the car's device. I can hear radio and incoming calls, but not ...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

2022 Spotify Wrapped Inaccurate?

I have a Premium Duo plan with my sister for reference. When I checked my 2022 Wrapped this morning, I noticed a Game of Thrones song was one of my top songs, which is very inaccurate as I've only listened to it once or twice along with other songs m...

  • Casual Listener
  • I have a Premium Duo plan with my sister for reference. When I checked my 2022 Wrapped this morning, I noticed a Game of Thrones song was one of my top songs, which is very inaccurate as I've only li...
  • tomsr
  • Casual Listener
  • 6185 Views
  • 24 replies
  • 7 likes
  • 6185 Views
  • 24 replies
  • 7 likes

Wrapped Not Showing Up

My Spotify Wrapped hasn’t appeared at all and there is now “Your 2022 Wrapped” section yet other people in my country (Fiji) have shared theirs

  • Visitor
  • My Spotify Wrapped hasn’t appeared at all and there is now “Your 2022 Wrapped” section yet other people in my country (Fiji) have shared theirs
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Why can’t I listen to music offline

I have individual premium why can’t I listen to music offfline even though I have my 4G/data on

  • Visitor
  • I have individual premium why can’t I listen to music offfline even though I have my 4G/data on
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

Publishing audiobook on spotify as publisher

Hi, I am publisher and I want to publish my audiobooks on spotify. So can you guide me how to publish and sell audiobooks on spotify.

  • Visitor
  • Hi, I am publisher and I want to publish my audiobooks on spotify. So can you guide me how to publish and sell audiobooks on spotify.
  • 237 Views
  • 0 replies
  • 1 likes
  • 237 Views
  • 0 replies
  • 1 likes

Duo plan error

In duo plan both members not able to listen at a same time. Understood that invite member must logged out and then login back but which email and password he should enter? If he put his own email and password then will the duo plan work? please someo...

  • Newbie
  • In duo plan both members not able to listen at a same time. Understood that invite member must logged out and then login back but which email and password he should enter?  If he put his own em...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Maximum # of Downloads Reached??

Why am I limited on downloads? I wouldn’t think number of downloads on an account would matter.. Especially when I’m paying for premium.

  • Visitor
  • Why am I limited on downloads? I wouldn’t think number of downloads on an account would matter.. Especially when I’m paying for premium.
  • 137 Views
  • 0 replies
  • 1 likes
  • 137 Views
  • 0 replies
  • 1 likes

There is a way to change wrapped songs?

I hate what they put on my wrapped list and put a song on replay 70 times just to overcome the one that was on 1st place, but it stays the same, so that's it? I can't modify what wrapped said I listened more? There is no way to contact customer suppo...

  • Casual Listener
  • I hate what they put on my wrapped list and put a song on replay 70 times just to overcome the one that was on 1st place, but it stays the same, so that's it? I can't modify what wrapped said I liste...
  • user-removed
  • Not applicable
  • 1825 Views
  • 2 replies
  • 2 likes
  • 1825 Views
  • 2 replies
  • 2 likes

Playlist Order

I have 1,000's of playlists. You need to make the playlists toggle alphabetically, date added, date modified, or custom. Custom should go based on the previous order you had selected.

  • Regular
  • I have 1,000's of playlists. You need to make the playlists toggle alphabetically, date added, date modified, or custom. Custom should go based on the previous order you had selected.
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Clear albums played on Home page

I want to clear my Home Page from showing recently played albums. My wife informed me that there was **bleep** on Spotify and we are trying to protect our son so I looked up **bleep** on the search feature. I clicked an album to see what it entailed....

  • Casual Listener
  • I want to clear my Home Page from showing recently played albums.   My wife informed me that there was **bleep** on Spotify and we are trying to protect our son so I looked up **bleep** on the...
  • garrettdaniel1221
  • Casual Listener
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Payment Status for Premium Student

Actually I have already paid for Premium Student using GPay(UPI). However,my account does not reflect Premium nor did I get any receipt from the company.My money has been debited from my account.Please help me out.

  • Visitor
  • Actually I have already paid for Premium Student using GPay(UPI). However,my account does not reflect Premium nor did I get any receipt from the company.My money has been debited from my account.Plea...
  • Abhishek_Patil
  • Casual Listener
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

UPI or Rupay debit card for Premium Student plan

Hi, being an Indian student with a Rupay debit card there is no way I could take a premium subscription via the student plan. There is no UPI option for the same. Please bring back the 3 months free offer and accept Rupay card for payment. It would b...

  • Newbie
  • Hi, being an Indian student with a Rupay debit card there is no way I could take a premium subscription via the student plan. There is no UPI option for the same. Please bring back the 3 months free ...
  • Abhishek_Patil
  • Casual Listener
  • 470 Views
  • 1 replies
  • 1 likes
  • 470 Views
  • 1 replies
  • 1 likes

Song Previews

Is there any way I can remove the new update that doesn’t let me preview songs?

  • Visitor
  • Is there any way I can remove the new update that doesn’t let me preview songs?
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

Wrapped is not eligible for premium users in Cambodia

Looking to learn why Wrapped 2022 won't show in my app? I have tried updating the app and searching for spotify:datastories:wrapped all to no avail. I also can't access video on podcasts, so is this just another feature we can't use here in Cambodia?

  • Visitor
  • Looking to learn why Wrapped 2022 won't show in my app? I have tried updating the app and searching for spotify:datastories:wrapped all to no avail.  I also can't access video on podcasts, so...
  • nipunajay3
  • Music Fan
  • 3668 Views
  • 13 replies
  • 9 likes
  • 3668 Views
  • 13 replies
  • 9 likes