Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1543 Views
1 replies
0 likes

1543 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3894 Views
1 replies
0 likes

3894 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3148 Views
1 replies
3 likes

3148 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38322 Views
19 replies
1 likes
music stops

38322 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164839 Views
0 replies
35 likes
Mac

164839 Views
0 replies
35 likes

Superuser Contribution Spotify doesn't works on my computer

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or IssueHello, My Spotify app doesn't works on my computer. I tried the Microsoft app, the Desktop app, both don't work since few months. I tried a lot of issues (clear cache, upd...

Guillaume97
Casual Listener
Plan Premium Country France Device PC Operating System Windows 10 My Question or Issue Hello, My Spotify app doesn't works on my computer. I tried the Microsoft app, the Des...
2020-01-21 10:38:19 PM
2020-01-22 3:25:55 PM
Guido
Spotify Legend
757 Views
3 replies
0 likes

757 Views
3 replies
0 likes

Superuser Contribution Spotify opens but than stays blank

PremiumGermany DeviceMacBook Pro 2018Operating Systemmac OS Catalina Hello Community, I have a long lasting problem with the Spotify-App on my MacBook. When I open the app, it stays blank and it seems to crash somehow, because I can't acces any part ...

philipphubert
Visitor
Premium Germany Device MacBook Pro 2018 Operating System mac OS Catalina Hello Community, I have a long lasting problem with the Spotify-App on my MacBook. When I open ...
2020-01-22 9:42:42 AM
2020-01-22 10:15:56 AM
Petya
Community Legend
648 Views
1 replies
0 likes

648 Views
1 replies
0 likes

Spotify Keeps Opening at Login

PlanPremiumCountryUS DeviceiMac Late 2015Operating SystemCatalina Spotify opens on login. I've turned off the log in through Spotify's settings. I've checked my iMac login preferences and it's not listed. I don't want it to open at the login. Please ...

whiteyg
Music Fan
Plan Premium Country US Device iMac Late 2015 Operating System Catalina Spotify opens on login. I've turned off the log in through Spotify's settings. I've checked my iMac log...
2020-01-19 7:49:05 PM
2020-01-21 9:05:09 PM
whiteyg
Music Fan
1009 Views
3 replies
0 likes

1009 Views
3 replies
0 likes

Error 30 on Macbook

For some reason my spotify won't let me log in, no matter what I try, and it always says "A firwall may be blocking spotify" Here's a screenshot: Please helpPlan: FreeCountry: Indonesia DeviceMacbook Air 2018Operating SystemHow can I fix it??

Tarush1
Visitor
For some reason my spotify won't let me log in, no matter what I try, and it always says "A firwall may be blocking spotify" Here's a screenshot: Please help Plan: Free Country: In...
2020-01-21 1:24:08 PM
666 Views
0 replies
1 likes

666 Views
0 replies
1 likes

Superuser Contribution Viewing 'About' of an artist auto scrolls to bottom

When I go to the 'About' tab of an artists and go back to their main page, spotify will autoscroll all the way to the bottom of that artists page. To recreate: 1) Select an Artist, it should bring you to their 'Overview' page/tab 2) Select the 'About...

nikomo55
Casual Listener
When I go to the 'About' tab of an artists and go back to their main page, spotify will autoscroll all the way to the bottom of that artists page. To recreate: 1) Select an Artist, ...
2019-02-25 10:13:53 PM
2020-01-21 10:57:01 AM
Petya
Community Legend
1710 Views
6 replies
10 likes
bug

1710 Views
6 replies
10 likes

[Desktop][Other] ad freezes my screen on macbook

So my Spotify screen keeps freezing and the only reason i see is that an ad for AIRFrance that is on top of where the song progress bar is. The ad has a white background and the little plane avatar it has is moving but everything in my screen except ...

nikkir04
Visitor
So my Spotify screen keeps freezing and the only reason i see is that an ad for AIRFrance that is on top of where the song progress bar is. The ad has a white background and the little plane avatar i...
2020-01-21 3:01:41 AM
516 Views
0 replies
0 likes
Desktop
Other

516 Views
0 replies
0 likes

Superuser Contribution Loved songs information not correct on playlist view for generated radios

PlanPremiumCountrySpainDeviceMacBook Pro 13'' 2019Operating SystemmacOS 10.15 My Question or IssueThe heart to the left on radios generated from playlists doesn't appear to be always correct. Many times, heart at the bottom of the window appears full...

ManuMateos
Gig Goer
Plan Premium Country Spain Device MacBook Pro 13'' 2019 Operating System macOS 10.15 My Question or Issue The heart to the left on radios generated from playlists doesn't appear to b...
2020-01-20 12:59:06 PM
2020-01-20 3:54:00 PM
ManuMateos
Gig Goer
533 Views
2 replies
0 likes
Desktop
macOS
Radio

533 Views
2 replies
0 likes

Can't play song, it keeps changing

When I try to play my playlist or any song that I want to listen after 10s it changes to a random artist that I don't know. I tried to change my password or logout all the devices and it still doesn't work. Can you please help me? I do have the Preni...

Nico06
Casual Listener
When I try to play my playlist or any song that I want to listen after 10s it changes to a random artist that I don't know. I tried to change my password or logout all the devices and it still doesn'...
2020-01-19 9:55:59 PM
2020-01-19 12:41:09 AM
Emilia_8
Community Legend
1002 Views
1 replies
0 likes

1002 Views
1 replies
0 likes

Tell Spotify NOT to play certain songs or albums

Hi, I am looking to find out whether it is possible to tell Spotify that I don't like certain songs or albums. For example, when I ask it to play Taylor Swift's Red album, it plays the Red (Big Machine Radio) version which is full of interviews and t...

IrishPete
Visitor
Hi, I am looking to find out whether it is possible to tell Spotify that I don't like certain songs or albums. For example, when I ask it to play Taylor Swift's Red album, it plays the Red (...
2020-01-19 6:46:27 PM
504 Views
0 replies
0 likes

504 Views
0 replies
0 likes

Can't install Spotify on Mac OSX 10.13.6?

I have tried many times but with no luck . When I go to cancel after the progress bar has hardly moved for ages, it says almost complete but nothing happens and keeps retrying. Thanks in advanceCountrySADeviceIMAC Osx 10.13.6

Gman55
Visitor
I have tried many times but with no luck . When I go to cancel after the progress bar has hardly moved for ages, it says almost complete but nothing happens and keeps retrying. Thanks in adv...
2020-01-18 3:15:33 PM
2020-01-19 2:30:16 PM
Pretika
Visitor
948 Views
1 replies
0 likes

948 Views
1 replies
0 likes

My profile picture isn't updating

Plan FreeCountry DeviceMacbook pro 2019 My Question or IssueMy profile picture isn't updating. I wanted to change my profile picture and now I have been trying to do it for like 30 minutes. I restarted my computer, logged out and logged back in, trie...

piercethetoxic
Visitor
Plan Free Country Device Macbook pro 2019 My Question or Issue My profile picture isn't updating. I wanted to change my profile picture and now I have been trying to do it...
2020-01-17 7:44:34 PM
2020-01-18 7:34:12 PM
AdamDam
Spotify Star
590 Views
1 replies
0 likes
profile picture
updating profile picture

590 Views
1 replies
0 likes

Solved!! "Recently Played" row under "Home" menu item not updating.

PlanPremiumCountryUSOperating SystemWindows 10, MacOS Mojave My Question or IssueThe recently played section under "Home" is not updating for me. I have tried multiple steps to resolve, logging out and in, listening on all my devices, uninstalling an...

wreckoning90125
Casual Listener
Plan Premium Country US Operating System Windows 10, MacOS Mojave My Question or Issue The recently played section under "Home" is not updating for me. I have tried multiple st...
2020-01-17 10:21:49 PM
2020-01-17 11:15:08 PM
wreckoning90125
Casual Listener
791 Views
2 replies
0 likes

791 Views
2 replies
0 likes

Superuser Contribution Wrong artists showing up with the same name

Hi Probably posting this in the wrong place so apologies but is there anything that can be done to prevent and fix artists with the same name showing up in the wrong playlists? My release radar playlist regularly has new tracks by artists I love yet ...

Manny90_
Regular
Hi Probably posting this in the wrong place so apologies but is there anything that can be done to prevent and fix artists with the same name showing up in the wrong playlists? My release radar playl...
2019-05-24 11:50:42 PM
2020-01-17 10:08:02 AM
Guido
Spotify Legend
838 Views
3 replies
4 likes
genre

838 Views
3 replies
4 likes

Solved!!Superuser Contribution Local files to "spotify" songs

Hello. I'm new on Spotify. I have some questions.I have always had my music on my Mac as local files and listened them on iTunes. And also I have always had an ipod to listen my music. Now I want to move to Spotify because I have a new phone that can...

JavierVelez
Newbie
Hello. I'm new on Spotify. I have some questions. I have always had my music on my Mac as local files and listened them on iTunes. And also I have always had an ipod to listen my music. Now I want t...
2019-04-23 3:00:11 AM
2020-01-17 8:21:07 AM
Guido
Spotify Legend
2604 Views
5 replies
2 likes

2604 Views
5 replies
2 likes

Deleted Songs keep playing

Plan- PremiumCountry USA(iPhone XS, XR, Macbook Pro Early 2018)Operating System(iOS 10.) Hi, I mix and change my playlists quite a lot and for the last 4 years or so Spotify continually plays deleted songs on multiple playlists. I have been on this f...

beauwalters
Casual Listener
Plan- Premium Country USA (iPhone XS, XR, Macbook Pro Early 2018) Operating System (iOS 10.) Hi, I mix and change my playlists quite a lot and for the last 4 years or...
2020-01-17 2:43:20 AM
406 Views
0 replies
0 likes
Deleted songs

406 Views
0 replies
0 likes

Mac Os Catalina A firewall may be blocking Spotify

PlanPremiumCountryGreeceDeviceiMac 2017Operating SystemMac Os Catalina My Question or IssueI probably have the same issue that some other people have.I read many guided answers but unfortunately couldn't solve the problem.I tried to set my country lo...

11100131381
Casual Listener
Plan Premium Country Greece Device iMac 2017 Operating System Mac Os Catalina My Question or Issue I probably have the same issue that some other people have. I read many gu...
2020-01-12 3:00:22 PM
2020-01-16 9:57:34 AM
11100131381
Casual Listener
1779 Views
2 replies
0 likes

1779 Views
2 replies
0 likes

Solved!! Using Bluetooth for only Spotify (not other computer audio) on Macbook

I would like to use a bluetooth speaker to play spotify during the workday. But when I connect my macbook to the speaker ALL sounds divert to the speaker. Is there a way to connect only the Spotify App with the speaker? Other email or IM notification...

ktlyna
Visitor
I would like to use a bluetooth speaker to play spotify during the workday. But when I connect my macbook to the speaker ALL sounds divert to the speaker. Is there a way to connect only the Spotify A...
2020-01-14 3:43:47 PM
2020-01-15 8:14:28 PM
itu_
Community Legend
9739 Views
1 replies
1 likes

9739 Views
1 replies
1 likes

Superuser Contribution Spotify won't load my liked songs, not even the search engine works.

My Question or Issue Hi. It takes for Spotify more than 30 minutes, if it does it at all, to load my Liked Songs. When I try to look up an artist of anything, the search engine doesn't even work at all. I'm on my iMac, macOS Mojave. I researched a li...

daps88
Visitor
My Question or Issue Hi. It takes for Spotify more than 30 minutes, if it does it at all, to load my Liked Songs. When I try to look up an artist of anything, the search engine doesn't even ...
2020-01-13 1:27:25 AM
2020-01-15 9:36:04 AM
Peter
Spotify Legend
4368 Views
1 replies
3 likes

4368 Views
1 replies
3 likes

Superuser Contribution [macOS Desktop - Premium] Cannot sort songs by title, length or popularity

Problem: Cannot sort songs by title, length or popularity Reproduce: Search for a song, then click on results and try to sort via title, length or popularity. Headers/icons do not respond to clicks. Note: Sorting WORKS for my own playlists but not al...

nitramwin
Music Fan
Problem: Cannot sort songs by title, length or popularity Reproduce: Search for a song, then click on results and try to sort via title, length or popularity. Headers/icons do not respond to clicks. ...
2019-05-29 3:03:36 PM
2020-01-14 9:45:18 PM
bonesss
Newbie
1685 Views
5 replies
2 likes

1685 Views
5 replies
2 likes

Superuser Contribution Can't allow songs that I had previously hidden

A while ago, I had hidden some songs while listening to Spotify on my iPhone. However, there are a couple that I would now like to listen to. On my phone, nothing happens when I click on them to listen, and on my MacBook, it says "We can't play this ...

danielator36
Casual Listener
A while ago, I had hidden some songs while listening to Spotify on my iPhone. However, there are a couple that I would now like to listen to. On my phone, nothing happens when I click on them to list...
2019-07-02 1:11:48 AM
2020-01-14 5:32:51 AM
DavidN3
Visitor
1581 Views
2 replies
0 likes
iOS
iphone
Mac
Premium

1581 Views
2 replies
0 likes

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