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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29798 Views

56 replies

9 likes

  • 29798 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17519 Views

3 replies

0 likes

  • 17519 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153885 Views

12 replies

25 likes

  • 153885 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137881 Views

47 replies

20 likes

  • 137881 Views
  • 47 replies
  • 20 likes

Superuser Contribution Spotify prevents Screensaver

PlanPremiumCountrySwitzerlandDeviceMacBook Pro 16" (2019)Operating SystemMacOS 12.4 My Question or Issue Spotify desktop (and web) prevents MacOS from showing the screensaver while playing music when using in clamshell mode. This is very annoying and...

Regular

Plan Premium Country Switzerland Device MacBook Pro 16" (2019) Operating System MacOS 12.4       My Question or Issue   Spotify desktop (and web) prevents MacOS from ...

dennis-the-menace

Regular

4606 Views

8 replies

0 likes

  • 4606 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't click shuffle or loop

PlanPremiumCountryCanada DeviceiMacOperating SystemmacOS Monteray (Version 12.4) My Question or Issue For some reason, the shuffle and loop buttons on the desktop app are greyed out, and I cannot click them. Additionally, the play button at the top o...

Newbie

Plan Premium Country Canada  Device iMac Operating System macOS Monteray (Version 12.4)   My Question or Issue   For some reason, the shuffle and loop buttons on the desktop...

William241

Roadie

3230 Views

2 replies

2 likes

  • 3230 Views
  • 2 replies
  • 2 likes

Superuser Contribution My Spotify Search Doesn't Work

FreeAustralia Macbook Air Operating SystemiOS 11.6 My Question or Issue:My spotify search bar has stopped working in entirety. Whenever I search something it gives me the message "No results found for ____. Please make sure your words are spelled cor...

Casual Listener

Free Australia    Macbook Air  Operating System iOS 11.6   My Question or Issue: My spotify search bar has stopped working in entirety. Whenever I search something it give...

HeatStreet

Regular

1319 Views

6 replies

2 likes

  • 1319 Views
  • 6 replies
  • 2 likes

Superuser Contribution Blocked user still see liked playlist(s)?

If I block a user and they have liked one of my playlists before I blocked them, can they still see it?

Regular

If I block a user and they have liked one of my playlists before I blocked them, can they still see it?  

Ella43

Casual Listener

13218 Views

2 replies

1 likes

  • 13218 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playback on Macbook slowed down when I play the audio through an interface

When I connect my Macbook M1 Max to my interface (so I can listen on good speakers), the playback immediately slows down (thus lowering the pitch of the song as well). As soon as I unplug it, it returns to normal speed. Why is this happening? It did ...

Casual Listener

When I connect my Macbook M1 Max to my interface (so I can listen on good speakers), the playback immediately slows down (thus lowering the pitch of the song as well). As soon as I unplug it, it retu...

OscarDC

Moderator

2298 Views

3 replies

0 likes

  • 2298 Views
  • 3 replies
  • 0 likes

progress bar acts weird

I've started a song in a playlist and moved the progress bar about halfway the song. Then when I play a different song from that playlist, that song starts playing at 0:00, but... the progress bar either moves to the right of the previous song's posi...

Music Fan

I've started a song in a playlist and moved the progress bar about halfway the song. Then when I play a different song from that playlist, that song starts playing at 0:00, but... the progress bar ei...

Nethervoid

Casual Listener

2459 Views

3 replies

4 likes

  • 2459 Views
  • 3 replies
  • 4 likes

Superuser Contribution [MacOS] No internet connection detected. (Error code: access point:31)

I am trying to log ing, but I get the following error message (I am using Mac):> No internet connection detected. (Error code: access point:31)I tried to re-install the app, but it didn't work.

Casual Listener

I am trying to log ing, but I get the following error message (I am using Mac): > No internet connection detected. (Error code: access point:31) I tried to re-install the app, but it didn't ...

William241

Roadie

3655 Views

3 replies

0 likes

  • 3655 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Large playlists take 10-60+ seconds to load, sometimes not found. Why?

Large playlists take forever to load on the Mac desktop app. At times they will return 'Can't Find This Playlist' errors. This has been an issue for approx 3 weeks. I have multiple record label playlists I update a few times a week. This issue is slo...

Regular

Large playlists take forever to load on the Mac desktop app. At times they will return 'Can't Find This Playlist' errors. This has been an issue for approx 3 weeks. I have multiple record label playl...

OscarDC

Moderator

3021 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Solved!!Superuser Contribution "I don't like |this song" feature removed from Discover Weekly and Release Radar playlists?

I've just figured out the dislike feature on Discover Weekly and Release Radar playlists have been simplified: while before by clicking the minus button I got 2 separate options to dislike the current artist or the current song (which gave me the imp...

Newbie

I've just figured out the dislike feature on Discover Weekly and Release Radar playlists have been simplified: while before by clicking the minus button I got 2 separate options to dislike the curren...

scottlandyards200

Newbie

2170 Views

8 replies

2 likes

Discover Weekly
Discover weekly Release Radar
Dislike Button
dislike function
Release Radar
  • 2170 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Unable to play Playlist Folders

PlanPremiumCountrySweden DeviceMacbook Pro 2021Operating SystemMac OS 12.4 My Question or IssueWhen I try to play all playlists in a folder I get a popup "Spotify can't play this right now. If you have the file on your computer you can import it."Pla...

Casual Listener

Plan Premium Country Sweden   Device Macbook Pro 2021 Operating System Mac OS 12.4   My Question or Issue When I try to play all playlists in a folder I get a popup "Spotify can'...

Yordan

Moderator

1326 Views

2 replies

0 likes

  • 1326 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Search "See All" sometimes shows grey boxes instead of results

PlanPremiumCountryUSADeviceMac Mini Late 2014Operating SystemmacOS 12.4 (21F79)Spotify VersionSpotify for macOS (Intel)1.1.85.895.g2a71e1b8 My Question or IssueSearching works, but clicking on "See All" sometimes shows grey boxes instead of results (...

Gig Goer

Plan Premium Country USA Device Mac Mini Late 2014 Operating System macOS 12.4 (21F79) Spotify Version Spotify for macOS (Intel) 1.1.85.895.g2a71e1b8   My Question or Issue Searchin...

AndresM

Moderator

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Helper uses a lot of data after just being started

PlanPremiumCountryHong Kong DeviceMacBook AirOperating SystemmacOS Monterey 12.3.1 My Question or IssueI have Spotify on auto-start when I boot my laptop and today I'm on a metered WiFi connection (the router is using 4G). Because it's a bit slow and...

Newbie

Plan Premium Country Hong Kong   Device MacBook Air Operating System macOS Monterey 12.3.1   My Question or Issue I have Spotify on auto-start when I boot my laptop and today I'm...

Alex

Spotify Legend

1068 Views

1 replies

0 likes

  • 1068 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gigantic interface issue

Hi! Several weeks ago my interface has completely changed for no reason and it has become unmanageable and unusable. I tried to reinstall but nothing worked, the search for the interface switch from the visually impaired mode to normal was also unsuc...

Casual Listener

Hi! Several weeks ago my interface has completely changed for no reason and it has become unmanageable and unusable. I tried to reinstall but nothing worked, the search for the interface sw...

Alex

Spotify Legend

1043 Views

4 replies

0 likes

  • 1043 Views
  • 4 replies
  • 0 likes

Solved!! Suggestion for Spotify Desktop (Release Date)

PlanPremiumUSA DeviceMacBook Pro 2020 Just had a suggestion if there are any developers that read these. Love Spotify's interface as a whole, but I think it would be great to include a song/album's release date (not just year) on the Desktop version,...

Casual Listener

Plan Premium USA   Device MacBook Pro 2020   Just had a suggestion if there are any developers that read these. Love Spotify's interface as a whole, but I think it would be great t...

music25_

Casual Listener

1590 Views

7 replies

0 likes

  • 1590 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Desktop] Spacebar to play/pause not working after switching back to Spotify app from hidden

I'm on MacOS Mojave 10.14.6 and Spotify version 1.1.84.716.gc5f8b819 for Intel. I always hide my apps (using Command-H) to switch and manage my windows. When I hide the Spotify app, then switch back to it so it becomes the active application, then pr...

Visitor

I'm on MacOS Mojave 10.14.6 and Spotify version 1.1.84.716.gc5f8b819 for Intel. I always hide my apps (using Command-H) to switch and manage my windows. When I hide the Spotify app, then switch ...

Jeremy

Spotify Legend

1441 Views

1 replies

2 likes

Desktop
  • 1441 Views
  • 1 replies
  • 2 likes

Superuser Contribution making multiple playlists private

PlanPremiumCountry Device2018 macbook proOperating System My Question or IssueI'd like to make all my playlists private (I have upward of 200). Can I do this in one action? Or does it require going through each individually and privatizing each indiv...

Regular

    Plan Premium Country   Device 2018 macbook pro Operating System     My Question or Issue I'd like to make all my playlists private (I have upward of 200). Can...

AndresM

Moderator

1420 Views

2 replies

0 likes

  • 1420 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution when playing a playlist, Spotify chooses random songs not from the selected playlist

Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs. PlanPremium Countryaccount belongs to Portugal but at the moment I'm in Germany Device(Macbook...

Regular

Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs.   Plan Premium   Country ac...

Jeremy

Spotify Legend

1477 Views

3 replies

0 likes

  • 1477 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Play/pause button not automatically focused after re-opening Spotify desktop

This used to be the case, but since the last few versions of Spotify Desktop re-opening the app does not automatically focus the keyboard on the Play/Pause button. How to reproduce:Open SpotifyPlay a songHide Spotify (Cmd+H or from menu Spotify > Hid...

Casual Listener

This used to be the case, but since the last few versions of Spotify Desktop re-opening the app does not automatically focus the keyboard on the Play/Pause button.   How to reproduce: Open S...

palisand

Newbie

12894 Views

21 replies

2 likes

Desktop
  • 12894 Views
  • 21 replies
  • 2 likes

Solved!! 3282 segmentation fault /Applications/Spotify.app/Contents/MacOS/Spotify

macOS 12.3.1, M1 MacBook AirThe app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.

Casual Listener

macOS 12.3.1, M1 MacBook Air The app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.

luczoxz

Casual Listener

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes