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My window Spotify app become blanked

Solved!

My window Spotify app become blanked

HKhayden

 

Plan

Premium

Country

HongKong

Device

Desktop

Operating System

Window10

 

My Question or Issue

My window Spotify app become blanked which I have posted the image below. I have been downloaded Spotify from here or Window Store but it have the same problem. I have clean/complete deleted the app and redownload it but its the same. Also I've close/open Hardware Acceleration but it still become blank. I also looked for some help but It don't have a solution. I'm now using browser's Spotify but it wouldn't show what song that I'm listening . So I hope I can use back my Spotify app ASAP. Please help me to fix this problem.

image.png
Reply

Accepted Solutions
Marked as solution

baxartworkz

This is a bug and here's how to fix it, it only happens on Chinese language version as far I knew..

 

reinstall the web version Soptify(in other words: not Windows store version)

Go to %appdata% Roaming\Spotify\locales

Change zh-Hant.mo files name into zh-TW.mo

 

This works for me pretty well, I think this is a lang bug which is already exist about 8 months, but I have no idea how or when will this bug come out , so if there's some developers are watching this topic, just let you guys know.....

and hope this can fix your problem!

View solution in original post

13 Replies

Mihail

Hey @HKhayden,

 

Thanks for reaching out to the Community.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If the issue persists, you should also check your host file for Spotify entries and remove any you may find. Even though it was written for another topic, this page has instructions on how to do this. 

 

Hope this is useful. Let us know how you get on.

Mihail Moderator
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HKhayden

Please read what I've said clearly.The things that you told me to do I already did 😑

Maria_B

Hi @HKhayden,

 

Thank you for your swift reply. 

 

Sorry for the confusion! However, clearing the Hosts file wasn't mentioned in your original post and this is a very important step to take into account.

 

If you already did it and the issue persists, please start your Windows in safe mode and test the app again.

 

Also, let us know if this is happening only on your desktop, or if you have tried using a different device. 

 

Keep us posted.

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

HKhayden
I'm so sorry for didn't mention that in your original post. I checked my files but it don't have a Spotify file too. Also, this problem It only happen on my desktop Spotify app(either it is download from window 10 store or Spotify web) . I can Spotify use it normally on Web or phone .

Julian

Hi there @HKhayden,

 

Thanks for keeping us in the loop.

 

Can you confirm how the test went after starting Windows in safe mode? 

 

Also, please send us a screenshot showing how the desktop app looks after you try to open it. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

 

We'll be on the lookout. 

JulianModerator
 
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HKhayden

Thanks for keep helping me T_T

I just tested starting Windows in safe mode but i dont know why...I can't open spotify (which is download from Win10 Store).After I restarted to be leave safe mode, the spotify have the same issue. Just like the photo I've sent in the first post.Thank you 🙂

Maria_B

Hi @HKhayden,

 

Thank you for your swift reply!

 

Could you try these steps to completely clear Spotify's registry?

  1. Press the keys WIN + R, in the new window write %appdata% and press ENTER.
  2. Delete all folders named Spotify inside Roaming and Local\Packages.

  3. Again, press the keys WIN + R, write regedit and press ENTER.

  4. On the new window, paste this text in the search bar Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\ and press ENTER.

  5. A route will open, search for any folder named Spotify and delete it. 

  6. Restart your PC and perform a clean reinstall one more time.

Let us know how it goes!

Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

HKhayden

I did everything that you told me to do. For the first part, I can't find any files. And for the 4-6 steps, I didn't find any files too. I don't know about this program so I posted a photo to fact check. In uninstall,there are no nothing to call spotify. That's the result....😣

 

image.png

Jeremy

Hey there @HKhayden,

 

Thank you for your reply and confirmation.

 

If you're using any VPN, can you turn that off and give it a shot?

 

We also suggest that you make sure that Spotify is set as an exception in your fire wall.

 

If that doesn't do the trick, can you try with a different internet connection to see if the issue persist?

We'll keep an eye out for your reply.


Take care!

 

 

JeremyModerator
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Live, love, laugh and listen to music 🙂
Marked as solution

baxartworkz

This is a bug and here's how to fix it, it only happens on Chinese language version as far I knew..

 

reinstall the web version Soptify(in other words: not Windows store version)

Go to %appdata% Roaming\Spotify\locales

Change zh-Hant.mo files name into zh-TW.mo

 

This works for me pretty well, I think this is a lang bug which is already exist about 8 months, but I have no idea how or when will this bug come out , so if there's some developers are watching this topic, just let you guys know.....

and hope this can fix your problem!

HKhayden


At First, Thanks for all moderator and Users helping me for this issue. I finally fixed it with this solution. I can't believe it just a file name to make my Spotify app become blanked. But I promise I didn't change it. I think it just a bug because it just become blanked in one day. I don't know how it's work but it's the solution.

At last, thank you baxartworkz! You help me so much!

 

sorhiJake

Noone want to fix this sh!t

Ver

Hey @sorhiJake,

 

Thanks for posting here.

 

Please make sure to follow our Guidelines when posting in the Community and remember to keep a friendly tone.

 

Could you share with us which troubleshooting steps you've tried so far? That way we'll be able to avoid repeating specific steps.

 

In case you get an error message, you can send us a screenshot of it. We'll look into this further.

 

Keep us posted.

Ver Moderator
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