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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2077 Views

0 replies

3 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150693 Views

83 replies

27 likes

  • 150693 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138651 Views

294 replies

22 likes

  • 138651 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11283 Views

1 replies

6 likes

  • 11283 Views
  • 1 replies
  • 6 likes

Superuser Contribution Problem with an artist

PlanPremiumCountryFranceDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I click on the artist name at the bottom left, it doesn't bring anything back, but when I click on the artist name after clicking on the music name it worksVideo...

Visitor

Plan Premium Country France Device Desktop Operating System Windows 10   My Question or Issue When I click on the artist name at the bottom left, it doesn't bring anything back, but wh...

Mihail

Spotify Legend

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
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Solved!!Superuser Contribution Spotify Friend Activity - Not recorded when output via Sonos from Spotify app.

PlanPremiumCountryUKDeviceDell Windows LaptopOperating SystemWindows 10 My Question or IssueHey Team, I love the friend activity feature, I use it to see what family/friends are listening too, and some do with me. I noticed recently, members of my ho...

Casual Listener

Plan Premium Country UK Device Dell Windows Laptop Operating System Windows 10   My Question or Issue Hey Team,   I love the friend activity feature, I use it to see what family...

Da_Fool

Regular

2399 Views

4 replies

4 likes

Friend Activity
  • 2399 Views
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  • 4 likes

Solved!!Superuser Contribution Suchfunktion geht nicht

PlanPremiumCountrySchweiz Operating SystemWindows 10 Die Suchfunktion bei Spotify geht nicht - es erscheint gar nichts, egal wonach ich suche. Habe die App in Windows Store heruntergeladen -> Fehler, habe die App über die Website Installiert -> Fehle...

Visitor

Plan Premium Country Schweiz   Operating System Windows 10   Die Suchfunktion bei Spotify geht nicht - es erscheint gar nichts, egal wonach ich suche. Habe die App in Windows Store ...

Ivan

Spotify Legend

4729 Views

1 replies

0 likes

  • 4729 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify disappears

Hi, everytime I type anything in the search bar of spotify, it disappears, same behaviour since multiple times I updated or reinstalled the program...on Win10 desktop

Visitor

Hi, everytime I type anything in the search bar of spotify, it disappears, same behaviour since multiple times I updated or reinstalled the program... on Win10 desktop

Ivan

Spotify Legend

700 Views

1 replies

1 likes

program crash
  • 700 Views
  • 1 replies
  • 1 likes

Spotify leaks memory and crashes whilst processing Local Files

I am attempting to transfer my Local Files library from a MacBook Air to a Lenovo Legion Y540 running Windows 10. However, regardless of the path specified, be it the default "Music Library" or the "Local Files" folder I created, the application hang...

Music Fan

I am attempting to transfer my Local Files library from a MacBook Air to a Lenovo Legion Y540 running Windows 10. However, regardless of the path specified, be it the default "Music Library" or the "...

Rick666

Visitor

798 Views

1 replies

1 likes

  • 798 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discover weekly not discovering anything new

PlanPremiumCountryUKDevice(Laptop, spotify connect on various devices)Operating System(Windows 10) My Question or IssueI see this is marked as fixed but mine has not updated for 16 days now after previously working fine for years. Have tried the sugg...

Newbie

Plan Premium Country UK Device (Laptop, spotify connect on various devices) Operating System (Windows 10)   My Question or Issue I see this is marked as fixed but mine has not updated ...

Ivan

Spotify Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Visual bug inside Artist page

DevicePCOperating SystemWindows 10 My Question or IssueWhen you start to listen artist songs from ALBUMS/EP's area. Song changed and start play from antoher ALBUM/EP's but inside artist page in ALBUM/EP's area an icon, which show current active ALBUM...

Visitor

  Device PC Operating System Windows 10   My Question or Issue When you start to listen artist songs from ALBUMS/EP's area. Song changed and start play from antoher ALBUM/EP's but in...

631 Views

0 replies

0 likes

artist page
visual bug
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  • 0 replies
  • 0 likes

How does spotify count streams in beta group session?

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I play a song in group session and other people listened to it, how many streams will the art...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I play a son...

Billy-J

Spotify Star

2623 Views

1 replies

0 likes

artist
  • 2623 Views
  • 1 replies
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Superuser Contribution Only Using 50% of Max Volume

For whatever reason, even with enhancements turned on, Spotify is only using 50% of the max volume. Any suggestions?

Casual Listener

For whatever reason, even with enhancements turned on, Spotify is only using 50% of the max volume.   Any suggestions?

mscheffel

Visitor

2201 Views

2 replies

0 likes

  • 2201 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error code: accesspoint:39 Can't log in

PlanPremium DuoCountrySouth AfricaDeviceLaptopOperating SystemWindows My Question or IssueI cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I have tried all of the following: Uninstalled and reinstalled spotify appChange...

Casual Listener

Plan Premium Duo Country South Africa Device Laptop Operating System Windows   My Question or Issue I cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I ha...

OscarDC

Moderator

23989 Views

7 replies

4 likes

  • 23989 Views
  • 7 replies
  • 4 likes

Superuser Contribution "Create similar Playlist" not creating any new playlists

My Question or IssueI like to use this feature almost always to discover new songs and form playlists, however it seems unresponsive in any instance. I am aware you cannot use this feature on playlists not formely created by you. I have also reinstal...

Regular

My Question or Issue I like to use this feature almost always to discover new songs and form playlists, however it seems unresponsive in any instance. I am aware you cannot use this feature on playl...

adesida

Regular

5149 Views

8 replies

3 likes

create similar
not creating
similar playlist
  • 5149 Views
  • 8 replies
  • 3 likes

I need the non-microsoft store spotify

PlanFreeDeviceLaptopOperating SystemWindows 10 Home 1909My Question or IssueEverytime i do the setup it shows the non microsoft store app but a few seconds after that it's removedI can use the microsoft store app but i want to use the non microsoft s...

Casual Listener

Plan Free Device Laptop Operating System Windows 10 Home 1909 My Question or Issue Everytime i do the setup it shows the non microsoft store app but a few seconds after that it's removed I ca...

Nicholasdaniel

Casual Listener

967 Views

2 replies

1 likes

  • 967 Views
  • 2 replies
  • 1 likes

Spotify sound fades out and stops playing while in-game

I was playing f1 2020 on PC and, all of a sudden, the music stopped playing.The issue is that it fades out before stopping, but the music still plays in the background, I just can't hear it.I've checked my pc status but everything was normal, meaning...

Casual Listener

I was playing f1 2020 on PC and, all of a sudden, the music stopped playing. The issue is that it fades out before stopping, but the music still plays in the background, I just can't hear it. I've ...

YulTheWizard

Composer

1878 Views

3 replies

1 likes

  • 1878 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant play any music on spotify

About a day ago i opened up Spotify and tried to play some song but but nothing worked i couldn't see the album art in the bottom left corner, the name of the song currently playing didn't show up, the song timer was not a the bottom, and i couldn't ...

Visitor

About a day ago i opened up Spotify and tried to play some song but but nothing worked i couldn't see the album art in the bottom left corner, the name of the song currently playing didn't show up, t...

Mihail

Spotify Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app don't show lyrics

Plan: PremiumCountry: BrasilDevice: DesktopOperating System: Windows 10 My desktop app don't show music lyrics, neither WinApp or desktop app. The app don't show the button to see lyricsDon't show the key button to see lyrics

Visitor

Plan: Premium Country: Brasil Device: Desktop Operating System: Windows 10   My desktop app don't show music lyrics, neither WinApp or desktop app.   The app don'...

Mihail

Spotify Legend

7957 Views

1 replies

2 likes

Desktop
lyrics
  • 7957 Views
  • 1 replies
  • 2 likes

Superuser Contribution can't scroll up down in artists arrows are missing in win 10 present in linux premiun spotify in uk

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe arrows to scroll up down have down have gone missing from my win 10 laptops spot premium ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue the arr...

Elena

Moderator

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to turn on album's covers bottom left?

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 I turned it off somehow (while scaled the window I guess). How can I turn it on now (scaling it back doesn't help :D)?

Casual Listener

Plan Premium Country Russia Device PC Operating System Windows 10   I turned it off somehow (while scaled the window I guess). How can I turn it on now (scaling it back doesn't help :D)...

Elena

Moderator

590 Views

1 replies

0 likes

album covers
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution automatically skipping songs until album ends

PlanPremiumCountryMaltaDevicePCOperating SystemWindows 10 My Question or IssueI'm having an issue using the windows application (web browser works fine) that whenever i hit play in any song / any album, the song never starts, it only keeps skipping u...

Visitor

Plan Premium Country Malta Device PC Operating System Windows 10   My Question or Issue I'm having an issue using the windows application (web browser works fine) that whenever i hit p...

Ivan

Spotify Legend

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Windows 7] App crashes every time when clicking any 'play' button for the 2nd time after launching.

Operating SystemWindows 7 App Version 1.1.39.612.g1e7e78a4 My Question or IssueAfter recent update app started crashing when clicking on any play button for the second time after launching the app. It doesn't happen when you click play button for the...

Casual Listener

Operating System Windows 7   App Version 1.1.39.612.g1e7e78a4   My Question or Issue After recent update app started crashing when clicking on any play button for the second time af...

Manuja

Casual Listener

1331 Views

3 replies

0 likes

Crash
Windows 7
  • 1331 Views
  • 3 replies
  • 0 likes

Playlist Songs Show number

I can't post in the Ideas Forum. In addition to the playlist bar, an indicator of the number of songs would be great. Windows 10 Desktop App. an image is attached

Regular

I can't post in the Ideas Forum.   In addition to the playlist bar, an indicator of the number of songs would be great.   Windows 10 Desktop App.   an image is attached  

SoundShots

Composer

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes