Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I have 5.1 audio with my windows but Spotify only uses the 2 front speakers, how do I get it to use ALL of the speakers? Speaker fill makes NO DIFFERENCE!
I have 5.1 audio with my windows but Spotify only uses the 2 front speakers, how do I get it to use ALL of the speakers? Speaker fill makes NO DIFFERENCE!
Spotify Legend
26286 Views
6 replies
1 likes
Operating System(Android and Windows 10) My Question or IssueWhen sorting a playlist alphabetically on track name, there seems to be a strange bug when it comes to classical music where different movements of a piece are designated Roman numerals (I,...
Operating System (Android and Windows 10) My Question or Issue When sorting a playlist alphabetically on track name, there seems to be a strange bug when it comes to classical music where ...
Moderator
694 Views
4 replies
0 likes
Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider.PlanGratuitPaysFranceDispositifOrdinateur PortableSystème opérateurWindows 10 Ma question ou mon problèmeBonjour,sur l...
Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider. Plan Gratuit Pays France Dispositif Ordinateur Portable Sys...
Newbie
1214 Views
2 replies
0 likes
PlanPremiumCountryCzech republic My Question or IssueHi, yesterday I decided that I want to share my local files from my Windows 10 laptop to my Android 10 phone. So I did everything the tutorial on this page wanted me to do and after a while, the do...
Plan Premium Country Czech republic My Question or Issue Hi, yesterday I decided that I want to share my local files from my Windows 10 laptop to my Android 10 phone. So I did everything...
Casual Listener
1389 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceWindowsOperating SystemWindows 7 My Question or IssueFor about a week now every time I would use the desktop Spotify's search bar it would take an unbearable time to load up the results. Before that it used to giv...
Plan Premium Country United States Device Windows Operating System Windows 7 My Question or Issue For about a week now every time I would use the desktop Spotify's search bar it woul...
Casual Listener
3779 Views
7 replies
4 likes
PlanFreeCountryAustraliaDevicePCOperating SystemWindows 10 My Question or Issueevery single song on spotify comes up as "spotify cant play this right now" if i click shuffle on my playlist it just aggressivley skips through evey song unable to play a...
Plan Free Country Australia Device PC Operating System Windows 10 My Question or Issue every single song on spotify comes up as "spotify cant play this right now" if i click ...
Moderator
574 Views
1 replies
2 likes
PlanPremiumCountryUnited StatesDeviceSurface Book 3Operating SystemWindows 10 My Question or IssueI have a song in my Liked Songs list, I can see it in the playlist I put it in, but when I'm on the artist's page looking at his Popular songs, there is...
Plan Premium Country United States Device Surface Book 3 Operating System Windows 10 My Question or Issue I have a song in my Liked Songs list, I can see it in the playlist I put it ...
Spotify Legend
510 Views
2 replies
0 likes
Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?
Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?
Newbie
1796 Views
3 replies
0 likes
My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft store version. This did not fix the issue. PlanPremium...
My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft sto...
Composer
591 Views
1 replies
0 likes
For about a week now, I've been having an issue in which I try to search for a song + an artist, and it acts as though it's not saved into my likes - it doesn't show any songs. However, I know for a fact that these songs are saved, as I saved them fo...
For about a week now, I've been having an issue in which I try to search for a song + an artist, and it acts as though it's not saved into my likes - it doesn't show any songs. However, I know for a ...
Moderator
968 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy note 8Operating SystemWindows 10 My Question or IssueThe progress control has been broken with remote play for many months now. It used to work fine. Repro:1 - Begin playing spotify music on my Galaxy note 9 2 - open...
Plan Premium Country USA Device Galaxy note 8 Operating System Windows 10 My Question or Issue The progress control has been broken with remote play for many months now. It use...
Regular
635 Views
2 replies
0 likes
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have several audio devices installed on my computer. If the device currently playing (on Spotify) has an issue (for example lost Bluetooth connection), the message "Spot...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue I have several audio devices installed on my computer. If the device currently playing (on Spot...
Community Legend
1563 Views
1 replies
0 likes
PlanFreeCountryswedenDevice-Operating System(Windows 10) My Question or Issuedon't know how to restore from minimized
Plan Free Country sweden Device - Operating System (Windows 10) My Question or Issue don't know how to restore from minimized
Spotify Legend
614 Views
1 replies
0 likes
Device8700K @ 5.2ghz, 64gb DDR4 3200mhz C16, Adata XPG SX8200 M.2 and Ryzen 7 3800X, 32GB, Samsung 970 Evo Plus 1TB M.2.Operating SystemWindows 10 Pro and Win 10 Enterprise LTSC 2019 My Question or IssueSptofy keeps becoming slower and not using the ...
Device 8700K @ 5.2ghz, 64gb DDR4 3200mhz C16, Adata XPG SX8200 M.2 and Ryzen 7 3800X, 32GB, Samsung 970 Evo Plus 1TB M.2. Operating System Windows 10 Pro and Win 10 Enterpr...
Music Fan
2532 Views
11 replies
5 likes
I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-install it but it wouldn't work. Whenever I tried to re-i...
I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-instal...
Casual Listener
944 Views
2 replies
0 likes
PlanPremiumCountryRussiaOperating System(Windows 7) My Question or IssueI have a serious problem: after installation Spotify app on my PC this app started to launch on annoying malware / virus websites and I can't do anything to stop this, please, he...
Plan Premium Country Russia Operating System (Windows 7) My Question or Issue I have a serious problem: after installation Spotify app on my PC this app started to launch on annoy...
Spotify Legend
547 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have premium family subscription, and i can't play any song on windows app, it always says...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Composer
422 Views
1 replies
0 likes
Is there a way to clear the play queue? I've read a couple articles which say that there's a Clear button on the queue screen. However, I've looked at both the desktop and web app and there is no Clear button. Did Spotify remove the button? Is there ...
Is there a way to clear the play queue? I've read a couple articles which say that there's a Clear button on the queue screen. However, I've looked at both the desktop and web app a...
Moderator
2289 Views
3 replies
0 likes
Since one of the recent updates the search function in my spotify desktop app is not working anymore.when i type in a word, the screen stays empty.no search result header or anything.just blank space.I know there are some more posts about this, but e...
Since one of the recent updates the search function in my spotify desktop app is not working anymore. when i type in a word, the screen stays empty. no search result header or anything. just blank...
Newbie
2190 Views
7 replies
5 likes
PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI've seen a lot of posts about this issue, though none of the solutions seem to work for me. As the title states, whenever I try to listen to Spotify on my computer...
Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue I've seen a lot of posts about this issue, though none of the solutions seem to work for...
Spotify Legend
595 Views
1 replies
0 likes
