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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 139277 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54974 Views
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  • 33 likes
  • Windows
  • 54974 Views
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adding a song to a collaborative playlist doesn't work in the desktop app

The desktop app doesn't let me add songs to a collaborative playlist (CD Baby Mixtape). I click on the playlist icon to add a song and nothing happens. But adding to my own playlist works. And adding a song to the collaborative playlist with the ipho...

  • Casual Listener
  • The desktop app doesn't let me add songs to a collaborative playlist (CD Baby Mixtape). I click on the playlist icon to add a song and nothing happens. But adding to my own playlist works. And adding...
  • eltoch
  • Composer
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
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Solved!! Spotify no longer able to connect to Audiocast Device

PlanPremiumCountry USADeviceiphone & Windows PC My Question or Issue Starting today, Spotify can no longer connect to Audiocast wifi devices from any device (iphone / win PC). I am able to cast other apps to the Audiocast with no issues, and able to ...

  • Music Fan
  • Plan Premium Country USA Device iphone & Windows PC   My Question or Issue   Starting today, Spotify can no longer connect to Audiocast wifi devices from any device (iphone / wi...
  • askeptic
  • Music Fan
  • 1536 Views
  • 1 replies
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  • 1536 Views
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Songs won't play and they continuously skip

PlanPremiumCountryU.S.DeviceDell XPS DesktopOperating SystemWindows 10My Question or IssueSpotify won't produce any sound, and when I try to play something, It immediately skips to the next song up and so on.

  • Casual Listener
  • Plan Premium Country U.S. Device Dell XPS Desktop Operating System Windows 10 My Question or Issue Spotify won't produce any sound, and when I try to play something, It immediately skips to ...
  • drummerboy21
  • Casual Listener
  • 398 Views
  • 4 replies
  • 1 likes
  • 398 Views
  • 4 replies
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Superuser Contribution waiting for connection

Im trying to download a playlist for my local files and it gets stuck on "waiting for connection...". I have disabled all my firewalls, uninstalled spotify and reinstalled, and still nothing. need help.

  • Casual Listener
  • Im trying to download a playlist for my local files and it gets stuck on "waiting for connection...". I have disabled all my firewalls, uninstalled spotify and reinstalled, and still nothing. need he...
  • Danosaurus
  • Visitor
  • 4136 Views
  • 17 replies
  • 0 likes
  • 4136 Views
  • 17 replies
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Superuser Contribution Artists Libraries knackered!

UK. Premium. Windows 10. Latest version of desktop app.There are problems on the Windows 10 Desktop apps with Artist libraries. First, some of my artist libraries contain songs that I have not liked. Not sure why. However, can't play them. When I cli...

  • Roadie
  • UK. Premium. Windows 10. Latest version of desktop app. There are problems on the Windows 10 Desktop apps with Artist libraries.   First, some of my artist libraries contain songs that I have...
  • MarkWilliams123
  • Roadie
  • 353 Views
  • 5 replies
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  • 353 Views
  • 5 replies
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Solved!!Superuser Contribution Desktop overlay doesn't update when listening on different device

PlanPremiumCountryDEDeviceAcer Swift SF315-41Operating SystemWindows 10 Pro (Insider Preview) My Question or IssueWhen playing music on a different device via Spotify connect, the Desktop overlay stops updating. I don't want it to disappear though, b...

  • Casual Listener
  •   Plan Premium Country DE Device Acer Swift SF315-41 Operating System Windows 10 Pro (Insider Preview)   My Question or Issue When playing music on a different device via Spotify...
  • Elena
  • Moderator
  • 891 Views
  • 6 replies
  • 0 likes
  • 891 Views
  • 6 replies
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Superuser Contribution System sounds, Discord and other programs silencing Spotify

Operating SystemWindows 10 My Question or IssueRecently, programs such as Discord and even some games along with system sounds are slightly silencing Spotify. Any sound that goes through Discord including people talking lower Spotify's volume. The at...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue Recently, programs such as Discord and even some games along with system sounds are slightly silencing Spotify. Any sound that goes through...
  • BrandonLane008
  • Casual Listener
  • 12522 Views
  • 3 replies
  • 2 likes
  • Help
    issue
    sound
    volume
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Cover art of currently played track no longer shown

I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button:Not a huge problem, but slightly annoying.Did I land in an A/...

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  • Gig Goer
  • I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button: Not ...
  • Selbi
  • Gig Goer
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
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Superuser Contribution Autoplay doesn't work

Autoplay never has worked on my desktop app. For that reason and because I like a random playlist based on my likes, I listen always to Youtube Music. There you got "Your mix" that keeps on playing for hours. But I spotify, every playlist that I list...

  • Visitor
  • Autoplay never has worked on my desktop app. For that reason and because I like a random playlist based on my likes, I listen always to Youtube Music. There you got "Your mix" that keeps on playing f...
  • Ivan
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Back to the start

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. Since the last update of the spotify player every song list that I listen to after a cer...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Ivan
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify restarts the playlist.

PlanFreeCountry DeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhen a song ends (any song other than the first) by itself (if I skip it everything works just fine) Spotify comes back to the first song on the playlist (depending on ...

  • Newbie
  •   Plan Free Country   Device Windows 10 PC Operating System Windows 10   My Question or Issue When a song ends (any song other than the first) by itself (if I skip it ever...
  • Mario
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify wont let me select songs or skip

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently when using my spotify on my PC whether it be the web browser or the app it wont let me select a song from a playlist, sometimes it occasionally lets me play a song b...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Recently when using my spotify on my PC whether it be the web browser or the app it wont let me se...
  • Ivan
  • Spotify Legend
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song never listened to added to liked songs and plays instead of what has been queued

PlanPremium CountryU.K DeviceWindows (Desktop) Operating SystemWindows 10 (64 Bit) I started up spotify this morning and it showed a song I've never listened to as if it was being played (it was also added to my liked songs for no apparent reason), e...

  • Casual Listener
  • Plan Premium   Country U.K   Device Windows (Desktop)   Operating System Windows 10 (64 Bit)   I started up spotify this morning and it showed a song I've never listen...
  • Mario
  • Spotify Legend
  • 634 Views
  • 10 replies
  • 1 likes
  • 634 Views
  • 10 replies
  • 1 likes

Superuser Contribution First Track (only) of a Playlist Repeats

The first track of any playlist repeats once, and then the rest of the playlist continues as normal and does not repeat again. The repeat button is off. This makes no sense. This is on-line streaming (not downloaded content - I don't do downloads so ...

  • Casual Listener
  • The first track of any playlist repeats once, and then the rest of the playlist continues as normal and does not repeat again.  The repeat button is off.  This makes no sense.  This is...
  • Mario
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

All my PC cannot connect directly to sonos

PlanPremiumCountrySingaporeDeviceAcer Spin 3 and Surface GoOperating System Windows 10 My Question or IssueHey guys,I try to stream directly from the Spofity app to my Sonos. But it doesn't detect my sonos on my laptops. It works perfectly on my phon...

  • Regular
  • Plan Premium Country Singapore Device Acer Spin 3 and Surface Go Operating System  Windows 10   My Question or Issue Hey guys, I try to stream directly from the Spofity app to my...
  • 152 Views
  • 0 replies
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  • 152 Views
  • 0 replies
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Cortana - no "play next track", "skip track" or "play next" command for Spotify?

Plan: PremiumCountry: UKDevice: PCOperating System: Windows 10 My Question or Issue:Cortana does not recognise "play next track", "play next" or "skip track" commands for Spotify on my PC (Spotify integration with Cortana is otherwise working fine).I...

  • Casual Listener
  • Plan: Premium Country: UK Device: PC Operating System: Windows 10   My Question or Issue: Cortana does not recognise "play next track", "play next" or "skip track"  commands for Spoti...
  • 645 Views
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  • 1 likes
  • commands
    Cortana
    Play Next
    play next track
    skip track
    Spotify
  • 645 Views
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Cortana Skills for Harmon Kardon Invoke

Hi,I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke. If I say "Hey Cortana, play _________ the album by_________(artist)," then of course it usually plays the album....but....I can't use ...

  • Regular
  • Hi, I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke.   If I say "Hey Cortana, play _________ the album by_________(artist)," th...
  • RHLondon
  • Casual Listener
  • 916 Views
  • 2 replies
  • 0 likes
  • 916 Views
  • 2 replies
  • 0 likes

Cant open spotify

PlanPremiumOperating SystemWindows 10, Spotify 1.1.28.721.g5b5ee660 My Question or IssueSo I cant open my spotify. every time i tried to open it, it popped up "Check the Windows Store for more info about Spotify". I already uninstall and install it y...

  • Casual Listener
  • Plan Premium Operating System Windows 10, Spotify 1.1.28.721.g5b5ee660   My Question or Issue So I cant open my spotify. every time i tried to open it, it popped up "Check the Windows...
  • Mikejd
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Dropdown menu displaying username instead of profile name

My Question or IssueThe dropdown menu in the upper right corner of the application is showing the randomly generated username instead of the customizable profile name. I'm not sure if that's just because it couldn't fetch the profile name, but seeing...

  • Visitor
  • My Question or Issue The dropdown menu in the upper right corner of the application is showing the randomly generated username instead of the customizable profile name.   I'm not sure if that...
  • OneByBoo
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • UI Issue
  • 265 Views
  • 1 replies
  • 0 likes

Cover art

Every time I change my cover art it shows up, but when I move to a different playlist and then back, it's cover is the previous image I had before and it won't stick to the new onePlanPremiumCountryUnited StatesDevicedesktop Operating Systemwindows 1...

  • Newbie
  • Every time I change my cover art it shows up, but when I move to a different playlist and then back, it's cover is the previous image I had before and it won't stick to the new one Plan Premium Co...
  • Sebasty
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Cover Art
    issue
  • 293 Views
  • 1 replies
  • 0 likes