Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139240 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139240 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54955 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54955 Views
  • 0 replies
  • 33 likes

Friends activity only shows 3 friends

Hey guys, what's up?So, my "friend activity" bar only shows 3 friends when I am actually following 7 people, and I'm pretty sure they're not on "off-line mode" 24/7. It doesn't even have the option "show more friends", it says "find friends" instead....

  • Newbie
  • Hey guys, what's up? So, my "friend activity" bar only shows 3 friends when I am actually following 7 people, and I'm pretty sure they're not on "off-line mode" 24/7. It doesn't even have the option...
  • melshahat
  • Visitor
  • 1854 Views
  • 2 replies
  • 1 likes
  • 1854 Views
  • 2 replies
  • 1 likes

Spotify keeps crashing when I open it

PlanFreeCountryEnglandDeviceHPOperating SystemWindows 10 My Question or IssueWhenever I try and run Spotify it crashes upon opening. I've ran it as administrator and it still wouldn't open. I reinstalled Spotify, but it did the same thing. What shoul...

  • Casual Listener
  • Plan Free Country England Device HP Operating System Windows 10   My Question or Issue Whenever I try and run Spotify it crashes upon opening. I've ran it as administrator and it still...
  • OneByBoo
  • Community Legend
  • 582 Views
  • 1 replies
  • 1 likes
  • 582 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't remove a podcast from my playlist.

I've got a playlist with 230 followers. But i also got a problem with editing songs. I added some podcasts in this playlist but then they are deleted from spotify, now i cant remove them from my playlist. They are just appearing in desktop app i cant...

  • Visitor
  • I've got a playlist with 230 followers. But i also got a problem with editing songs. I added some podcasts in this playlist but then they are deleted from spotify, now i cant remove them from my play...
  • Ivan
  • Spotify Legend
  • 956 Views
  • 1 replies
  • 0 likes
  • 956 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playing music on the installed Spotify app crashes and reboots computer

PlanPremiumCountryRomaniaDeviceWindows 10, 16 Ram, Ryzen 5My Question or IssueWhenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several seconds before everything freezes, makes a buzzing noise and reb...

  • Visitor
  • Plan Premium Country Romania Device Windows 10, 16 Ram, Ryzen 5 My Question or Issue Whenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several...
  • Ivan
  • Spotify Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • App
    Crash
    windows10
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays one random song which cannot be switched

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 10 Hi,I have a problem that one specific random song , let me call it X , cannot be switched, or turned off. As I said, no matter which song I choose to play, no matter which playlist it is fro...

  • Casual Listener
  •   Plan Premium Country  Israel Device PC Operating System Windows 10   Hi, I have a problem that one specific random song , let me call it X , cannot be switched, or turne...
  • Mario
  • Spotify Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Superuser Contribution Computer crashes when spotify is opened

Hey. For the past week my computer crashed 3-4 times a day. Yesterday I found that spotify was causing the computer to crash. I saw some other threads about this problem but I couldn't fix it. I tried reinstalling spotify and installing the pc versio...

  • Casual Listener
  • Hey. For the past week my computer crashed 3-4 times a day. Yesterday I found that spotify was causing the computer to crash. I saw some other threads about this problem but I couldn't fix it. I trie...
  • Elena
  • Moderator
  • 1207 Views
  • 4 replies
  • 0 likes
  • 1207 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song skipping and no playlist control.

PlanPremiumCountryAustaliaDevicePCOperating SystemWindows 10 My Question or IssueHi, somewhat recently I have been experiencing an issue with the desktop app, where I have no control over my playlist.By this I mean that the only playlist that I can p...

  • Casual Listener
  • Plan Premium Country Austalia Device PC Operating System Windows 10   My Question or Issue Hi, somewhat recently I have been experiencing an issue with the desktop app, where I have no...
  • kb583a-86_3h8
  • Casual Listener
  • 981 Views
  • 2 replies
  • 1 likes
  • music controls
    PC
    Song skipping
    Windows 10
  • 981 Views
  • 2 replies
  • 1 likes

Spotify app goes into other monitor

Hello, I just noticed that part of the close button of Spotify goes into my other monitor (as seen in the picture below). I don't think this has ever happened to me before, however it bothers me now that there's a tiny sliver of it on there. Is there...

IMG_20200325_201002.jpg
  • Newbie
  • Hello, I just noticed that part of the close button of Spotify goes into my other monitor (as seen in the picture below). I don't think this has ever happened to me before, however it bothers me now ...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Cannot Access Local FilesOn Another Device

I am using Spotify Premium in the USA The Devices I am using are an Iphone 6, Macbook Pro (2009), and a Dell Laptop with Windows 10 Pro. My Question or Issue:My local files are on the Macbook Pro and have been successfully uploaded to the spotify app...

  • Newbie
  • I am using Spotify Premium in the USA   The Devices I am using are an Iphone 6, Macbook Pro (2009), and a Dell Laptop with Windows 10 Pro.   My Question or Issue: My local files are on...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Playlists]

PlanPremiumCountry DeviceiPhone XS MaxOperating SystemWindows 8.1 My Question or IssueSpotify keeps adding songs randomly from one playlist to another (in the screenshot it's the songs that have been added the most recently). This has been happening ...

  • Visitor
  • Plan Premium Country   Device iPhone XS Max Operating System Windows 8.1   My Question or Issue Spotify keeps adding songs randomly from one playlist to another (in the screenshot...
  • Ivan
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Potential Spotify Malware

PlanFreeCountryUnited StatesDevice(iPhone 5, HP Laptop)Operating System(iOS 10, Windows 10 Home) My Question or IssueI don't know why this happened, but this morning when I opened Spotify my desktop was cluttered with empty folders. 1 folder had some...

  • Casual Listener
  •   Plan Free Country United States Device (iPhone 5, HP Laptop) Operating System (iOS 10, Windows 10 Home)   My Question or Issue I don't know why this happened, but this morning ...
  • MusicBoy12
  • Casual Listener
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly set volume to zero, active repeat and change playlist

PlanFreeCountrySpainDeviceDeskTop Operating SystemWindows 10 My Question or IssueRandonly, while I'm listening music, the sound stop. When I look the app, I see the volume set to 0, the "repeat one" option actived and playing a unkowned album. This h...

  • Visitor
  • Plan Free Country Spain Device DeskTop  Operating System Windows 10   My Question or Issue Randonly,  while I'm listening music, the sound stop. When I look the app, I see th...
  • Ivan
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Malware Windows 10 Version

PlanPremiumCountryItalyDevices(Windows, iPhone, Android)Operating Systems(iOS 10, Android Pie, Windows 10,etc.) My Question or IssueToday BitDefender notified me that there was a malware in the AppData\Local\ folder. There's an image below that shows...

  • Visitor
  • Plan Premium Country Italy Devices (Windows, iPhone, Android) Operating Systems (iOS 10, Android Pie, Windows 10,etc.)   My Question or Issue Today BitDefender notified me that th...
  • OneByBoo
  • Community Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • BitDefender
    malware
    Premium
    Virus
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps pausing on laptop

PlanPremiumCountryThe NetherlandsDeviceLaptop, windows 10My Question or IssueMy spotify keeps pausing in songs. As in, it sort of just lags the entire time? I've had spotify for a few months now, but it's been happening since yesterday.My laptop is o...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Laptop, windows 10 My Question or Issue My spotify keeps pausing in songs. As in, it sort of just lags the entire time? I've had spotify for a few m...
  • Nico
  • Community Legend
  • 4555 Views
  • 6 replies
  • 1 likes
  • 4555 Views
  • 6 replies
  • 1 likes

How do I stop Spotify from accessing my Local Files?

PlanFree CountryUnited Kingdom DeviceLenovo Yoga 2 Operating SystemWindows 10 My question:Hi there, I recently installed Spotify on my Windows desktop PC. I noticed that as part of installation Spotify searched my PC and found my local music files. I...

Annotation 2020-03-25 120137.jpg
  • Newbie
  • Plan Free   Country United Kingdom   Device Lenovo Yoga 2   Operating System Windows 10   My question: Hi there,   I recently installed Spotify on my Windows d...
  • 702 Views
  • 0 replies
  • 1 likes
  • Desktop
    local files
    PC
    Privacy
    Windows 10
  • 702 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can only see first four songs in Liked Songs

On the Windows app, I can only see the first four songs I've liked on Spotify. PlanPremiumCountryUKDeviceFirst gen Surface LaptopOperating SystemWindows 10 My Question or Issue

  • Newbie
  • On the Windows app, I can only see the first four songs I've liked on Spotify.      Plan Premium Country UK Device First gen Surface Laptop Operating System Windows 10 &nbsp...
  • Ivan
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entire listening history gets added to a playlist for seemingly no reason

PlanPremium, it happened when I was free too.Country DevicePCOperating SystemWindows 10 My Question or IssueThis has happened twice now, I will listen to whichever music because I'm doing something on the side and have it playing in the background - ...

  • Visitor
  • Plan Premium, it happened when I was free too. Country   Device PC Operating System Windows 10   My Question or Issue This has happened twice now, I will listen to whichever music...
  • Katerina
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! I can't organize songs in a playlist

PlanPremiumCountryUSADeviceAlienware laptop (idk what kind)Operating SystemWindows 10 My Question or IssueThere is only one playlist that won't let me change the order of its songs. In all my other playlists this works just fine, and it works fine on...

  • Regular
  • Plan Premium Country USA Device Alienware laptop (idk what kind) Operating System Windows 10   My Question or Issue There is only one playlist that won't let me change the order of its...
  • Emilia_8
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Playlist Pictures

PlanPremiumCountryunited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I've always changed my playlist pictures as soon as I make a new one, but now the p...

  • Casual Listener
  • Plan Premium Country united States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So I'...
  • diab1a
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Solved!! [Connect] Yamaha receivers disabled in Device Picker

PlanPremiumCountryCzechiaDeviceiPhone 7, DesktopOperating SystemiOS 13.3.1, Windows 10 My Question or IssueHello, I have two Yamaha devices (receiver,speaker), which are visible, but grayed out in the list Device Picker. Connected via WIFI. There is ...

  • Casual Listener
  • Plan Premium Country Czechia Device iPhone 7, Desktop Operating System iOS 13.3.1,  Windows 10   My Question or Issue Hello,   I have two Yamaha devices  (receiver,spe...
  • weelupek
  • Casual Listener
  • 592 Views
  • 1 replies
  • 0 likes
  • ALL PLATFORMS CONNECT
  • 592 Views
  • 1 replies
  • 0 likes