Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92409 Views
  • 81 replies
  • 27 likes
  • 92409 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 102975 Views
  • 291 replies
  • 22 likes
  • 102975 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7485 Views
  • 1 replies
  • 6 likes
  • 7485 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147984 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147984 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Spotify "interface" issue

PlanPremiumCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueSo , when i log in i see a new design on the app that i will include a pricture so you guys can see , and the design remove's a lot of features for example , the da...

  • Visitor
  • Plan Premium Country Portugal Device Desktop Operating System Windows 10   My Question or Issue So , when i log in i see a new design on the app that i will include a pricture so you g...
  • DevilEars
  • Roadie
  • 1039 Views
  • 5 replies
  • 2 likes
  • 1039 Views
  • 5 replies
  • 2 likes

Can't view Facebook friends when I click 'Find Friends'- error screen

When I open the desktop app, I can view my Facebook friend's activity on the right side of the app. When I scroll down to the bottom, it gives me the option to 'find friends' so I can find and follow my other Facebook friends. I receive the attached ...

  • Visitor
  • When I open the desktop app, I can view my Facebook friend's activity on the right side of the app. When I scroll down to the bottom, it gives me the option to 'find friends' so I can find and follow...
  • rhrahulhaldar
  • Composer
  • 458 Views
  • 1 replies
  • 1 likes
  • Connect
    Desktop
  • 458 Views
  • 1 replies
  • 1 likes

Local files album covers sometimes not showing

PlanFreeCountryPolandDeviceComputerOperating SystemWindows 10 My Question or Issuei usually listen to my local songs on spotify, and i like when they have it's own album covers showing in the app. when i download full album, cover art is usually "ins...

dfgdfgdfg.jpg dsfgdsfg.jpg dsgfdsg.jpg fgdfhgdfh.jpg
  • Casual Listener
  • Plan Free Country Poland Device Computer Operating System Windows 10   My Question or Issue i usually listen to my local songs on spotify, and i like when they have it's own album cove...
  • 1186 Views
  • 0 replies
  • 1 likes
  • 1186 Views
  • 0 replies
  • 1 likes

won't play any songs after big windows 10 update 3/21/2020

PlanFreeCountry Device Operating SystemWindows 10 My Question or Issuewhenever i try to play music, it comes up with this message. and when i try to play an album or playlist, it skips through all the music and keeps going to the end. I can take a vi...

cloudy_saplings_0-1584941129135.png
  • Casual Listener
  • Plan Free Country   Device   Operating System Windows 10   My Question or Issue whenever i try to play music, it comes up with this message. and when i try to play an alb...
  • Smooch
  • Regular
  • 1735 Views
  • 7 replies
  • 2 likes
  • 1735 Views
  • 7 replies
  • 2 likes

Superuser Contribution Desktop app not working

Hi,I'm having trouble with my Spotify app on Windows 10, on both my work and home PCs, since January 2020.I've been on to Spotify Help via Twitter and we've gone through all the reset, reinstall, run as administrator options but still no luck.The app...

  • Casual Listener
  • Hi, I'm having trouble with my Spotify app on Windows 10, on both my work and home PCs, since January 2020. I've been on to Spotify Help via Twitter and we've gone through all the reset, reinstall,...
  • iashelford
  • Casual Listener
  • 5079 Views
  • 5 replies
  • 0 likes
  • 5079 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify can't play this song right now.

PlanPremiumCountryUnited KingdomOperating System Windows 10My Question or IssueI opened Spotify on my desktop today and I couldn't play any songs. I get "Spotify can't play this song right now. If you have the file on your computer you can import it"...

  • Newbie
  • Plan Premium Country United Kingdom Operating System  Windows 10 My Question or Issue I opened Spotify on my desktop today and I couldn't play any songs. I get "Spotify can't play this so...
  • jcml
  • Newbie
  • 1640 Views
  • 4 replies
  • 1 likes
  • 1640 Views
  • 4 replies
  • 1 likes

Superuser Contribution I can't add a profile picture, playlist cover, or playlist details.

There isn't even an option for it. I'm using the Windows app, not the web browser, and based on what I've seen, there's supposed to be a pencil icon when you hover over the playlist cover or profile picture to change the pictures and nothing shows up...

  • Casual Listener
  • There isn't even an option for it. I'm using the Windows app, not the web browser, and based on what I've seen, there's supposed to be a pencil icon when you hover over the playlist cover or profile ...
  • Xenia
  • Moderator
  • 958 Views
  • 4 replies
  • 0 likes
  • 958 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Why does my spotify crash

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueThe desktop app keeps on crashing, doesn't matter whether I have hardware acceleration On/Off it happens regardless. Some days It doesn't happen at all; some days It happe...

  • Visitor
  •   Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue The desktop app keeps on crashing, doesn't matter whether I have hardware acceleration ...
  • Ivan
  • Spotify Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Feed is not showing and there is no option to add it on my Spotify desktop app.

My Spotify desktop app looks like the web app and the Friend Feed does not show. There are also no options to add or edit the Friend Feed. On top of this the app crashes at least 20 times a day. The music just stops playing and it takes about 5 minut...

  • Visitor
  • My Spotify desktop app looks like the web app and the Friend Feed does not show. There are also no options to add or edit the Friend Feed. On top of this the app crashes at least 20 times a day. The ...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution No dislike button

PlanPremiumCountrySwedenDeviceLenovo laptopOperating SystemWindows 10there is simply no dislike button for the songs on the play lists !and this is irritating and awful !I'm a man of picky choices, and having to press the skip button endlessly is unb...

  • Casual Listener
  • Plan Premium Country Sweden Device Lenovo laptop Operating System Windows 10 there is simply no dislike button for the songs on the play lists ! and this is irritating and awful ! I'm a m...
  • momozex
  • Casual Listener
  • 1097 Views
  • 4 replies
  • 1 likes
  • 1097 Views
  • 4 replies
  • 1 likes

Local Files: Sharing on Social Networks, Adding to Playlists

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHow do I share on social networks like Facebook and Twitter my own Local Files? Also, how do I add to my playlists my own Local Files all together all at once, not individual...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue How do I share on social networks like Facebook and Twitter my own Local Files? Also, how do I add...
  • paul_ko
  • Newbie
  • 2326 Views
  • 5 replies
  • 0 likes
  • local files
    Playlists
    sharing
    Sharing Links
    sharing local files
    Sharing on Twitter
    sharing playlists
    Sharing to Facebook
    Sharing to Twitter
  • 2326 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it"

PlanPremiumCountryUSADeviceWindows 10 Desktop, Android Samsung Galaxy s9+ My Question or IssueSuddenly on all devices I get the error "Spotify can't play this right now. If you have the file on your computer you can import it". nothing has changed, m...

  • Visitor
  •   Plan Premium Country USA Device Windows 10 Desktop, Android Samsung Galaxy s9+   My Question or Issue Suddenly on all devices I get the error "Spotify can't play this right now. ...
  • Elena
  • Moderator
  • 496 Views
  • 1 replies
  • 1 likes
  • 496 Views
  • 1 replies
  • 1 likes

Windows Desktop player sort Liked Songs by artist, then by album?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" by Artist, then by Album? I can't get it to do anything but sort by Artist, then tit...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue   I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" b...
  • jw2798
  • Casual Listener
  • 932 Views
  • 1 replies
  • 0 likes
  • music
  • 932 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App - Skipping All Songs

PlanPremiumCountryScotlandDevicePCOperating SystemWindows 10 - App My Question or IssueHi There, I am having an issue with the Spotify App on Windows 10.I have a "Roland Rubix44 USB Audio Interface" plugged into my computer, into which I have plugged...

  • Casual Listener
  • Plan Premium Country Scotland Device PC Operating System Windows 10 - App   My Question or Issue Hi There,   I am having an issue with the Spotify App on Windows 10. I have a "...
  • swanky-n-spanky
  • Roadie
  • 3030 Views
  • 6 replies
  • 1 likes
  • Audio Device
    Skipping songs
  • 3030 Views
  • 6 replies
  • 1 likes

Solved!! I think my spotify desktop app is showing the web app (lots of features disabled)

Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the new account, it looks different to how Spotify looks ...

  • Visitor
  • Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the ne...
  • Imad194
  • Visitor
  • 3926 Views
  • 2 replies
  • 1 likes
  • 3926 Views
  • 2 replies
  • 1 likes

No sound in Spotify for Windows 10

PlanPremiumCountryCanadaDeviceLenovo P51Operating SystemWindows 10 My Question or IssueI am opening yet another "no sound" issue because none of the other topics provided any solution. This happens at random but very frequently, and when Spotify beco...

  • Casual Listener
  • Plan Premium Country Canada Device Lenovo P51 Operating System Windows 10   My Question or Issue I am opening yet another "no sound" issue because none of the other topics provided any...
  • grammophone
  • Casual Listener
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

15 months after the bug was reported, Spotify still tries to download files from OneDrive by default

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueThis was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-auto-downloading-OneDrive/td-p/4700047, but it seems because a customer provi...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue This was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

I cant listen to songs

PlanFreeCountryEngland / GBOperating SystemWindows 10My Question or IssueSo basically I just re-installed spotify after having an issue before. I managed to log into my account and i have got another issue, when i play my songs i can't hear them and ...

  • Music Fan
  • Plan Free Country England / GB Operating System Windows 10 My Question or Issue So basically I just re-installed spotify after having an issue before. I managed to log into my account and i ha...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashes sometimes when I select a song

PlanPremium FamilyCountryChileDeviceHP LaptopOperating SystemWindows 10 And when I open Spotify again, the login page shows up. However, clicking around or minimizing the Spotify page solves this.

  • Casual Listener
  • Plan Premium Family Country Chile Device HP Laptop Operating System Windows 10   And when I open Spotify again, the login page shows up. However, clicking around or minimizing the ...
  • Ivan
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution PC spotify cannot see speakers on LAN

Hi All, Got an odd problem on the windows version of the Spotify client. When connected to wireless I can't see the devices connected to the LAN ports. On the IOS version it's fine, I can see both wireless and LAN devices. Both IOS and PC are on the ...

  • Casual Listener
  •   Hi All,   Got an odd problem on the windows version of the Spotify client. When connected to wireless I can't see the devices connected to the LAN ports.    On the IOS vers...
  • Elena
  • Moderator
  • 760 Views
  • 3 replies
  • 0 likes
  • 760 Views
  • 3 replies
  • 0 likes